Learn how interrelated systems in lodging operations can create a winning guest experience. Develop your expertise and build a strong foundation across key operational functions including marketing, information systems, financial planning and internal customers. Strengthen your understanding of and gain valuable cross-disciplinary skills in lodging, private club, gaming, and food and beverage operations.
Building on the Hospitality Business Operations course, you’ll explore how to increase workplace efficiency and productivity, and provide a quality customer experience. This course teaches concepts and techniques for financial analysis and managerial accounting to help you succeed as a new manager and advance your hospitality career.
Become a more capable and caring leader. Explore concepts of emotional intelligence and personal and organizational leadership. Learn the skills and competencies needed to best transition from supervisor to manager.