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Hospitality Business Management Syllabus


Lecture # Subject Title
Lecture Faculty: Ron Cichy, PhD, NCE, CHA, CFBE, CHE
Facilitating Faculty: Jack Ninemeier, PhD, CHA
Week 1: Values, Vision, Mission, Smarter Goals
1 Impacts of Organizational Culture
2 Values, Vision & Mission
3 Developing SMARTER Goals
4 Associates’ Roles in SMARTER Goals
5 Strategy & the Balanced Score Card
6 Traditional vs. High-Performance Service Organizations
7 Quality Management in High-Performance Service Organizations
8 Implement Managing for Quality
9 Reducing Quality Costs
10 Message From the Eagle
11 Your Five-Year Leadership Journey Plan
12 Leadership Reflection
Lecture Faculty: Ron Cichy, PhD, NCE, CHA, CFBE, CHE
Week 2: Managing for Quality
13 Quality Drives Corporate Culture
14 Satisfying External Customers
15 Planning & Implementing World-Class Service
16 Customers’ Perceptions of Service Quality
17 Integrating Quality Service
Lecture Faculty: Ray Schmidgall, PhD, CPA
Week 3: Financial Statements
18 Major Financial Statements
19 USALI – 10th Edition
20 Balance Sheet
21 Income Statement
22 Hotel Department Schedules
23 Controllable Expenses
24 Statement of Cash Flow
25 Statement of Retained Earnings
Lecture Faculty: Ray Schmidgall, PhD, CPA
Week 4: Managerial Accounting
26 Ratio Analysis: Why, What, When
27 Liquidity Rations
28 Activity Ratios
29 Profitability Ratios
30 Market Ratios
31 Operating Ratios
32 Limitations
Lecture Faculty: Ron Cichy, PhD, NCE, CHA, CFBE, CHE
Week 5: Supervision and Management
33 Supervisory Responsibilities & Listening Skills
34 Time Management Practices
35 Human Resources Functions
36 Effective Supervision Influences Staff Performance
37 Empowerment
38 Coaching and Mentoring
39 Team Management
40 Forming High Performance Teams
Lecture Faculty: Michael Behan, J.D.
Week 6: Risk Management
41 Risk Management Strategies
42 Performing a Risk Analysis
43 Policies, Controls and Communications
44 Property & Premises Safety
45 Information Technology Security
46 Food & Beverage Safety
47 Automobile Liability
48 Guest Safety
49 Staff Safety
50 Emergency & Disaster Plans
Lecture Faculty: Barry Latoszewski
Week 7: Facilities Management
51 Hospitality Facilities Overview
52 Facility Design and Construction
53 Electrical Systems
54 Water Supply and Waste Systems
55 HVAC Systems
56 Safety and Security Systems
57 Maintaining Hospitality Facilities
58 Assessing the Facility
59 Sustainability in Hospitality Facilities
Lecture Faculty: Ron Cichy, PhD, NCE, CHA, CFBE, CHE
Week 8: Leadership
60 Effective Leaders Use Emotional Intelligence
61 3 Tools for Effective Leadership
62 Knowing & Leading Self and Your SMARTER Goals
63 Becoming a Servant Leader
64 Leadership Lessons from Hospitality Mentors
65 Personal Leadership Practices and the New Leadership



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