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Hospitality Mini Courses

Mini-Courses Fit Your Budget and Career Goals

Boost your career in as little as two weeks with new hospitality mini-courses! Choose from 12 different areas of interest, from hospitality finance and gaming operations to marketing, foodservice and lodging. Upon enrolling, you can gain instant access to our hospitality mini-courses.

Mini-courses feature the same content as the eight-week courses in the Management Certificate in the Business of Hospitality program. These courses have been broken down into smaller segments, so you can complete your certificate on a more flexible schedule, as your budget allows. You don’t have to be enrolled in the certificate program, however, to gain the specific skills and techniques you need to get ahead. Every mini-course is available as a stand-alone class.

Who Should Register?

Mini-courses are specifically designed for individuals working in entry-level, front-line positions in the hotel and food service industries who want specific skills to move ahead in their careers. These mini-courses are intended to help individuals advance in a variety of positions – from hotel administrator to restaurant manager to meeting and convention planner.

Call for more information: 855-300-1310

What You’ll Learn

Introduction to Hospitality and Information Systems

  • Challenges of maintaining consistency in guest services
  • Overview of property management systems (PMS) through four standard application software modules: front office operations, back office operations, guest-operated interfaces and non-guest operated interfaces
  • Restaurant management systems (RMS) through four industry-standard application software modules: sales-oriented operations, management-oriented operations, specialty interfaces and specialty applications
  • Hospitality technology trends, including self-service applications, web-based applications, transaction processing technologies and data mining

Private Club and Gaming Operations

  • Differences between a city club and a country club; ownership models
  • Marketing and membership strategies for long term success
  • Options for gamblers around the world and the competitive nature of the industry, as well as the vast differences among casinos
  • How to identify levels of security
  • How to analyze casino operations compared to other business regulations

Foodservice and Lodging Operations

  • Key factors in improving the reservation experience for the guest and critical features of successful reservation management
  • Basics of a positive check-in experience
  • How to apply quality control factors to improve the guest experience in the room
  • Facets of commercial and non-commercial foodservices and a sample restaurant organization
  • Various forms of cost control in food, beverage and labor

Marketing and Leading Internal Customers

  • Understanding the functions of the new marketing concept (defining, identifying, influencing and servicing demand)
  • Supporting the elements of the hospitality experience (benefits, convenience, incentive and environment)
  • Applying the journalism model to hospitality marketing
  • How to identify the internal and external customers of your industry
  • Factors integral to pleasing internal customers and key components of empowering associates

Introduction to Financial Planning and Risk Management

  • Financial benchmarks for guiding the planning and operation of your hospitality organization
  • Fundamentals of an operations budget and budget variance analysis
  • Risk management strategies and how to perform a risk analysis
  • Property and premises safety
  • Information technology security

Hospitality Finance

  • Major financial statements and their uses; contents and limitations of a balance sheet; and structure of income statements
  • Contents of the Uniform System of Accounts for the Lodging Industry (USALI)
  • Ways to improve performance utilizing financial data
  • How to use market ratios to determine the market share of your organization
  • Which financial data determines your profitability and financial performance
  • Utilization of ratio analysis and cost-value analysis to assess the financial results of your organization

Quality and Facilities Management

  • Impact of organizational culture on business operations and the significance of values, vision and mission in guiding behavior
  • The importance of developing SMARTER goals
  • Quality planning and process improvement and steps for establishing quality practices
  • Planning and implementing world-class service
  • Facility design and construction, including electrical, water supply and waste systems, safety and security systems, and sustainability

Supervision, Management and Introduction to Leadership

  • Alignment of personal and organizational values, vision, mission and SMARTER goals
  • Tools to set up new employees for success, including effective listening skills
  • Six steps to effective labor planning, including time management practices
  • Three quality tools of leaders and how to lead with emotional intelligence
  • Leadership lessons from hospitality mentors

Your Leadership Vision

  • What makes leaders different from managers and how to prepare for a leadership position
  • How to attract the best people
  • Time management skills
  • How to develop SMART goals
  • The Emotional Intelligence model
  • Effective interpersonal communications

Strategic Hospitality Leadership

  • Management for quality throughout the organization
  • The importance of training and different training methods
  • Corporate culture
  • Define a code of ethics and its importance to a leader
  • The importance of matching actions to words
  • How pressure can affect a leader

Leading the Hospitality Business

  • Importance of diversity
  • How to assess your management profile, as well as your vision and values
  • Methods for leading, mentoring and empowering others and building effective teams
  • How to seize the initiative for opportunities
  • Leading innovation and managing change

Your Leadership Journey

  • How to develop responsibility and become a leader
  • Five essentials of leadership
  • Ways to challenge old processes
  • Your career progression
  • Power through attitude
  • Generational differences