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MGT 817 Managing the Learning Organization


Course Description

Learn how to assess the knowledge, skills, and abilities within an organization. This enables you to match future employee skill needs with appropriate learning strategies as well as link employee knowledge, skills, and abilities with overall organizational strategies.

Course Objectives

  • Explain the basic framework of training and development
  • Discuss the importance of training and development in achieving organizational goals
  • Analyze the training process from needs assessment through program evaluation
  • Analyze and evaluate through the use of real life case studies to explain the role of strategic training and development in the achievement of an organization’s business goals
  • Evaluate and explain training methods and design concepts regarding technology based learning, hands-on training methods, curriculum development, learning and teaching principles
  • Examine various theories, models, and concepts associated with training and employee development

Week 1


Topic: Human Resource Training
Lecture: Value of Training

Outcomes

  • Explain the pervasiveness of training in organizations
  • Define training and describe its goal within an organization
  • Discuss current views of training that focus on achieving maximum impact
Lecture: Linking Training to Human Resource Management

Outcomes

  • Define Human Resource Management, its key role, and related activities within an organization
  • Describe how training links to the other activities in Human Resource Management
  • Discuss how training is related to performance with an emphasis on current values and metrics
Lecture: Linking Training to Strategy

Outcomes

  • Define business strategy
  • Explain the differences between proactive and reactive strategic planning
  • Explain how business strategy impacts training
  • Describe four business strategies with a training focus
Lecture: Training Links to Current Issues in HRM

Outcomes

  • Describe the critical role training plays in Total Quality Management and customer service
  • Explain how the increasing diversity of the workforce is increasing the need for certain types of training
  • Identify the effects of new technologies on the field of training
  • Describe how the move to more team-based organizations creates a training need
  • Discuss how economic changes impact the demand and usefulness of training

Week 2


Topic: Training and Alignment with Strategy
Lecture: Open Systems Approach to Training

Outcomes

  • Describe the open-systems approach to organizations
  • Explain how environmental factors such as globalization, need for leadership, and the need to attract and retain top performers are influencing organizational training
Lecture: Implementing Learning Strategies

Outcomes

  • Identify key capabilities needed to implement learning strategies
  • Explain the strategic training and development process
  • Describe key business decisions that companies make in order to be successful
Lecture: Strategy and Training Structure

Outcomes

  • Explain the interface between organizational structure and training
  • Identify organizational characteristics that influence training
  • Explain strategic training and development initiatives
  • Describe how to employ a balanced scorecard to measure transfer of training
Lecture: Staffing Strategy for Training

Outcomes

  • Contrast traditional emphases and high performance practices of functional managers
  • Explain two aspects of a company’s staffing strategy that influence training
  • Describe implications of staffing strategy for training
  • Explain three approaches for connecting organizational structure, business strategy, and employee training
  • Explain successful models for organizing the training department
  • Identify methods to successfully market training internally
  • Discuss advantages and disadvantages of internal training vs. outsourcing

Week 3


Topic: Learning Theories, Training Design, and Needs Assessment
Lecture: Theories of Motivation in Training

Outcomes

  • Explain how theories are important for designing a training program
  • Identify the major factors that determine human performance and their relevance to training
  • Describe the need for content theories of motivation and know how they relate to training
Lecture: Individual Differences in Learning

Outcomes

  • Explain self-efficacy and how critical it is to successful training
  • Identify the challenges in defining learning and discuss how it is defined in theories
  • Explain the theory of Social Learning and its implications for training
  • Describe Sternberg’s three types of intelligences and relate them to training
Lecture: Different Types of Intelligences

Outcomes

  • Describe Gardner’s eight types of intelligences and relate them to training
  • Identify the generations of workers in the workplace and understand how their age differences affect learning
Lecture: Linking Learning Theories to Training Design

Outcomes

  • Identify what employees need in a successful training program
  • Link learning theories to training program design
  • Describe the general guidelines for achieving learning outcomes
Lecture: Setting the Stage for Training Success

Outcomes

  • Select an appropriate training setting
  • Choose the optimal trainer
  • Identify the pieces of a training program
Lecture: Training Needs Analysis Part 1

Outcomes

  • Describe the purpose of a training needs analysis (TNA)
  • Identify the three components of a TNA and what each component entails in terms of goals and deliverables
  • Explain the problems of designing training without conducting a TNA
  • Identify the indicators that suggest that training is needed
  • Develop involvement of different levels of the organization in the TNA
Lecture: Training Needs Analysis Part 2

Outcomes

  • Analyze your choice of methods in TNA
  • Summarize the elements of the Person Analysis component of TNA
  • Define self-efficacy and identify tactics managers and trainers can use to improve feelings of self-efficacy
  • Analyze the organization and its receptiveness to training

Week 4


Topic: Transfer of Training and Training Methods
Lecture: Transfer of Training

Outcomes

  • Recognize the importance of the transfer of training process
  • Diagnose and solve a transfer of training problem
  • Discuss the implications of different transfer of training theories on the transfer of training
Lecture: Making Training Work in the Workplace

Outcomes

  • Create a work environment that facilitates transfer of training
  • Prepare managers to support the training on the job
  • Develop an action plan to assist the employee in implementing the knowledge from the training
Lecture: Learning Organizations and Knowledge Management

Outcomes

  • Discuss how peers and technology can enhance the transfer of training
  • Discuss the key features of the learning organizations
  • Describe recommendations of how to manage knowledge within an organization
Lecture: Training Methods

Outcomes

  • Discuss the strengths and weaknesses of presentational, and hands-on training methods
  • Develop a self-directed learning program
  • Describe effective methods for effective OTJ training
Lecture: Teams and Training

Outcomes

  • Discuss the importance of teams in organizations
  • Analyze the dimensions of group and team training
  • Explain what team training should focus on if it is going to improve team performance
Lecture: Training and Technology

Outcomes

  • Discuss how technology has influenced the training process and the learning environment
  • Explain the benefits of technology on training
  • Explain the strengths and limitations of e-learning and computer-based training
  • Discuss how to develop effective e-learning
  • Identify and explain the use of Intelligent Tutoring Systems (ITS)
  • Explain the benefits of learning management systems

Week 5


Topic: Training Evaluation and Current & Future Issues in Training
Lecture: Importance of Training Evaluation

Outcomes

  • Identify the business and program reasons for evaluating training
  • Describe the different terms for when a training is evaluated
Lecture: Training Evaluation Steps

Outcomes

  • Describe the steps in a training evaluation process
  • Define Kirkpatrick’s Four Level Framework for categorizing training outcomes
  • Identify and choose outcomes to evaluate a training program
Lecture: Selecting the Proper Evaluation Design

Outcomes

  • Discuss the strengths and weaknesses of different program evaluation designs
  • Analyze the tools for determining whether outcomes are good
  • Choose the proper evaluation design based on company goals and the importance and purpose of the training
Lecture: Quantifying Value of Training

Outcomes

  • Conduct a cost-benefit analysis of a training program
  • Calculate the ROI of a training program
Lecture: Key Training Topics

Outcomes

  • Identify the major training topics within current organizations
  • Outline the training process for Team-Building training
Lecture: The Future of Training

Outcomes

  • Identify future trends that are likely to affect organizational training
  • Discuss training as an organizational change process

The course description, objectives and learning outcomes are subject to change without notice based on enhancements made to the course. May 2015