[{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/amazons-whole-foods-acquisition-impact-on-grocers-supply-chain\\/","metaTitle":"Amazon's Whole Foods Acquisition Impact on Grocer's Supply Chain","postTitle":"How Amazon's Whole Foods Acquisition is Changing the Specialty Grocer's Supply Chain","postName":"amazons-whole-foods-acquisition-impact-on-grocers-supply-chain","category":"supply-chain","keywords":"","description":"Amazon has quickly instituted changes in logistics that have impacted end users in many impactful ways as seen from its acquisition of Whole Foods.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269145\\/grocery-supply-chain.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"grocery-supply-chain","primaryContent":"<p>If one company best represents the advantages of applying continuous improvement and <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">innovation in supply chains<\\/a>, that company is Amazon.<\\/p>\r\n<p>The nation&rsquo;s top retailer has a worldwide operation that deals with challenging logistics every day. But they consistently meet those challenges, and as a result Amazon has remained immensely popular with online shoppers.<\\/p>\r\n<p>Amazon&rsquo;s approach to supply chains is even more apparent with its acquisition of the Whole Foods grocery store chain, which it purchased in June 2017 for $13 billion. The move put Amazon in the grocery business, one of the few areas the retail giant had not yet cracked.<\\/p>\r\n<p>Now they have &ndash; and in a big way.<\\/p>\r\n<h3><strong>Record Profits, Challenges<\\/strong><\\/h3>\r\n<p>The Whole Foods acquisition, while a sound strategy to get into the grocery market, also presents many challenges for Amazon.&nbsp;<\\/p>\r\n<p>Whole foods built its reputation on offering consumers a variety of local and niche brands that&nbsp;were difficult to find anywhere else. Price was never an issue; consumers knew Whole Foods was more expensive than other stores but were willing to pay extra for access to the specialized choices they wanted.&nbsp;<\\/p>\r\n<p>But changes since the purchase have irked some. The Washington Post <a title=\\"Whole Foods New Limits on Suppliers Upsetting Some Vendors\\" href=\\"https:\\/\\/www.washingtonpost.com\\/business\\/economy\\/whole-foods-places-new-limits-on-suppliers-upsetting-some-small-vendors\\/2018\\/01\\/05\\/7f58b466-f0a1-11e7-b390-a36dc3fa2842_story.html?utm_term=.7a9154811e04\\" target=\\"_blank\\">reports<\\/a> Whole Foods has already announced that some smaller vendors will have more difficulty getting shelf space in the store. Also, changes in how the company orders goods have caused some stores to run out of certain items.&nbsp;<\\/p>\r\n<p>Certainly, the acquisition has had a positive impact for Amazon. The retailer reported selling $2 billion in groceries in 2017, 59% higher than 2016.&nbsp;<\\/p>\r\n<h3><strong>Changes For Customers<\\/strong><\\/h3>\r\n<p>Amazon has quickly <a title=\\"Restructure Retail for Supply Chain\\" href=\\"\\/resources\\/supply-chain\\/restructure-retail-for-supply-chain\\/\\">instituted changes in logistics<\\/a> that have impacted end users in different ways.<\\/p>\r\n<p><strong>OTS<\\/strong>: A project Whole Foods began implementing even before the Amazon purchase, software called &ldquo;off the shelf&rdquo; (OTS) allows for quicker transition of items. Some are moved right from the truck to the store shelves, skipping the need to keep them in storage. From a supply chain perspective, it is a &ldquo;just in time&rdquo; delivery system that is designed to cut costs, reduce inventory and clear out warehouse space. However, the problem of stores running out of items has been traced to OTS.<\\/p>\r\n<p>Amazon also has contracted with retail strategy firm Daymon to streamline how Whole Foods deals with individual suppliers who want to do in-store demonstrations. Daymon also handles in-store displays and oversees inventory.<\\/p>\r\n<p><strong>Reduced prices<\\/strong>: Amazon has reduced the price of some grocery store staples, such as brown eggs and almond butter.<\\/p>\r\n<p><strong>Home delivery<\\/strong>: In February, Whole Foods customers who are also Amazon Prime members started getting the opportunity to have their food orders delivered by Prime Now, Amazon&rsquo;s delivery service. The service is currently only available in Austin, Cincinnati, Dallas and Virginia Beach. Two-hour delivery is free on orders of $35 or more. One-hour delivery costs $7.99.<\\/p>\r\n<p><strong>Order Pickup<\\/strong>: In some locations, you can now pick up your Amazon orders while also shopping at Whole Foods. Amazon places lockers in and around the grocery store, allowing people a safe location to pick up items they&rsquo;ve ordered online while they shop.<\\/p>\r\n<h3><strong>Supply Chain Innovations<\\/strong>&nbsp;<\\/h3>\r\n<p>Amazon uses a <a title=\\"Understanding Supply Chain Excellence\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">variety of supply chain innovations<\\/a> developed over years of steadily growing global success. While it has not acknowledged all of those it&rsquo;s applying to Whole Foods, it is likely that most of the following are or will soon be part of the supply chain for the grocery store.&nbsp;<\\/p>\r\n<p><strong>Relay<\\/strong>: In November 2017, Amazon unveiled Relay. It&rsquo;s a trucking app that haulers can use to check in with Amazon before picking up or dropping off a delivery, allowing for faster process times. It also allows Amazon to track where shipments are at any given moment. Relay is only used now to deliver to and from Amazon warehouses, but the plan is to incorporate it into everything the company does.<\\/p>\r\n<p><strong>Dash<\\/strong>: This is a technology still in development. The idea is for consumers to have a Dash Button in their homes. It&rsquo;s a wireless device about the size of a pack of gum. It would monitor when certain items are running low or are about to run out, and then create a list that is automatically transferred to the grocery store. Then, customers simply go to the store and pick everything up.&nbsp;<\\/p>\r\n<p><strong>Carrier service<\\/strong>: Amazon may revolutionize its supply chain by relying less on FedEx or UPS. The company is already building an air cargo hub at the Cincinnati\\/Northern Kentucky Airport, and has a fleet of delivery trucks it plans to make it larger. The goal is to become the delivery service not only for products bought on Amazon but from other retailers as well.<\\/p>\r\n<p>How will all of this affect Whole Foods in the long run? That&rsquo;s still playing out, but customers can expect to see more signs of the supply chain innovation and technology Amazon puts to use in the coming months and years.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"amazons-whole-foods-acquisition-impact-on-grocers-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/ways-to-better-understand-your-competitors\\/","metaTitle":"Ways to Better Understand Your Competitors","postTitle":"7 Ways to Better Understand Your Competitors","postName":"ways-to-better-understand-your-competitors","category":"leadership","keywords":"","description":"No matter what your business may offer, it will always face competition. Understanding your competitors and their business practices is the key to success.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269101\\/understanding-your-competitors.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"understanding-your-competitors","primaryContent":"<p>No matter what product or service your business offers, it will always face competition. Understanding your competitors and their business practices is the key to success.<\\/p>\r\n<p>It&rsquo;s important to know what products or services they offer, how they market their business, the nature of their distribution and delivery system, how they implement new technology and how customers view their brand. Obviously, these factors are not always simple to assess.<\\/p>\r\n<p><a title=\\"Making Competitive Moves and Identifying Industry Drivers\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/global-business-strategy\\/\\">Competition comes in many forms<\\/a>. Direct competitors are easy to find because they sell the same product. Indirect competitors &ndash; those who are competing for the same market with slightly different products &ndash; are sometimes harder to identify. And competitors can come from anywhere; grocery stores didn&rsquo;t think they would have to compete against Amazon, but in 2017 the online giant purchased the Whole Foods grocery chain.<\\/p>\r\n<p>Understanding competition is vital in business. The following offers some ways to get a handle on how your competitors work and where you stand in relation to them. In other words, are you winning or losing the competitive business battle?<\\/p>\r\n<p><strong>Speak to Your Customers<\\/strong><\\/p>\r\n<p>This is a simple step, but many businesses don&rsquo;t do enough of it. No one can give you a clearer picture of the competition. If a new customer once got their product or service from another business, ask them why they made the switch. Also, while it might be difficult to hear, it&rsquo;s also important to reach out to former customers and find out why they stopped using your business and switched to a competitor. You can&rsquo;t make useful changes without <a title=\\"Foundations of Value Creation and Value Capture\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-leadership\\/\\">gathering the right information<\\/a> from the right source.<\\/p>\r\n<p><strong>Speak to Your Suppliers<\\/strong><\\/p>\r\n<p>Like an office manager in the corporate world, suppliers know the inside scoop on every business they work with. Getting to know your supplier well is a smart move. While they may not be willing to share detailed information, you may be able to get a general idea of what a competitor is purchasing. They might also provide insight into new products or technology, so you can beat the competition to quality and cost improvements. All information is useful when scouting out the competition.<\\/p>\r\n<p><strong>Speak to Your Competitors<\\/strong><\\/p>\r\n<p>If you use the right approach, you can learn a lot of information about a company by simply contacting them and <a title=\\"Communication and Individual Differences in Decision Making\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-decision-making\\/\\">asking the right questions<\\/a>. While they certainly won&rsquo;t divulge all of their business strategies, it&rsquo;s possible to get high-level information such as the size of the company, current product offerings and new markets they may be moving into. Again, even small pieces of information are helpful in putting together the overall puzzle.<\\/p>\r\n<p><strong>Go to Industry Seminars, Conferences and Expos<\\/strong><\\/p>\r\n<p>Whenever those in the same industry meet at a convention, expo or seminar, plenty of valuable information is shared through informational sessions, exhibit booths and networking events. Seeing your competitors in action will give you valuable insight on their business. If there is more than one competitor in your market, you can learn a lot about the differences between competitor A and competitor B, and vice versa.&nbsp;<\\/p>\r\n<p><strong>Conduct Online Research<\\/strong><\\/p>\r\n<p>Of course, competitor research begins by simply searching on Google for their site and then checking out each page in detail. However, there also services such as SpyFu that allow you check up on the keywords and Adwords that competitors purchase, as well as analytics services such as Google Trends and Google Alerts.<\\/p>\r\n<p><strong>Check Social Media<\\/strong><\\/p>\r\n<p>Simply <a title=\\"Corporate Social Responsibility\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-management\\/\\">monitoring social media sites<\\/a> such as Facebook, Twitter, Instagram and LinkedIn can offer a lot of insight into what customers and competitors are saying. One of the distinguishing characteristics of the internet is that people speak their minds. This is especially true on review sites such as Yelp or Trip Advisor. Google also offers users the chance to review businesses, all of which is available for free online.&nbsp;<\\/p>\r\n<p><strong>Watch Who Competitors Hire<\\/strong><\\/p>\r\n<p>It&rsquo;s easy to ascertain where a company is focused by looking at who they hire. A new social media marketing director? A manager for a branch location? Job listings are packed with information about a company. And on sites such as Indeed and Monster, among many others, you can find job listings from all the competitors in your market.<\\/p>\r\n<p>These ideas can help you gain more detailed insights into what the competition is doing. Use them to improve your position. In a highly competitive business world, you <a title=\\"Develop Strategic Leadership and Management Skills\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">need every advantage you can get<\\/a>.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"ways-to-better-understand-your-competitors\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/how-to-use-the-brand-journalism-model-in-hospitality-marketing\\/","metaTitle":"How to Use the Brand Journalism Model in Hospitality Marketing","postTitle":"How to Use the Brand Journalism Model in Hospitality Marketing","postName":"how-to-use-the-brand-journalism-model-in-hospitality-marketing","category":"hospitality","keywords":"","description":"What is Brand Journalism? How has it become a modern marketing imperative in today's business world? A look at examples in hospitality.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269114\\/hospitality-brand-journalism.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"hospitality-brand-journalism","primaryContent":"<p>Decades ago, people became so familiar with the language in marketing messages that they stopped paying attention. Savvy consumers learned to quickly tune out blatant commercial slogans or any content that seemed focused on selling them something.<\\/p>\r\n<p>Younger Americans, bombarded with marketing messages on television and the internet since childhood, have grown up developing the ability to ignore traditional advertising.<\\/p>\r\n<p>That&rsquo;s where brand journalism has come in and changed how businesses approach potential customers. Rather than selling to them, they provide them with information they want and, in some cases, need to know. It&rsquo;s been adopted by many organizations, including the <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">global hospitality industry<\\/a>.<\\/p>\r\n<h3>What Is Brand Journalism?<\\/h3>\r\n<p>Brand journalism takes many of the tenants of journalism and applies to them to content created by businesses to engage both current and potential customers.<\\/p>\r\n<p>Some of those tenets include:<\\/p>\r\n<ul>\r\n<li>Creating fact-based, accurate content<\\/li>\r\n<li>Adopting a journalistic style to impart information<\\/li>\r\n<li>Creating content that is relevant to consumers making buying decisions<\\/li>\r\n<li>Telling stories related to a business and its products and services<\\/li>\r\n<\\/ul>\r\n<p>A travel and tourism company, for example, might offer informative articles on the history of certain locations as well as entertaining travel stories from those who have been there.<\\/p>\r\n<p>It&rsquo;s an old-fashioned win-win situation. Businesses who use brand journalism create a more meaningful relationship with consumers. And consumers, rather than getting bombarded with sales slogans, get information that helps them make decisions. Or, at the very least, broadens their knowledge about a topic.<\\/p>\r\n<p>The following are some of the steps needed to use brand journalism when practicing content marketing in the hospitality industry.<\\/p>\r\n<h3>Know Your Audience<\\/h3>\r\n<p>You can&rsquo;t create content that speaks to your audience unless you know who they are and what they like to do. A restaurant that offers conch fritters, a great beach view and a casual atmosphere would not want to create content on high-end French cuisine.<\\/p>\r\n<p>A quick way to understand what your customers are interested in is simply to ask those you already have. What do they want to learn about and experience? What information could you offer them that would make their visit to your website more productive and meaningful? What type of content would they find entertaining?&nbsp;<\\/p>\r\n<h3>Create Content Ideas<\\/h3>\r\n<p>This can prove to be the most difficult area. In many cases,&nbsp;businesses do not have the resources to build a content team. Instead, they turn to outside consultants or agencies for help.<\\/p>\r\n<p>But while developing a detailed content strategy and producing articles or videos demands certain skill sets, coming up with ideas often just requires taking the time to sit down and think about it. The only tool you will need is a pen and piece of paper.<\\/p>\r\n<p>Place the main topic you want to write about in the center of the piece of paper. Then, begin to &ldquo;free associate&rdquo; some words and phrases that leap to mind. You will be amazed at how fast you can think of them. Not all will be workable as a brand journalism content piece, but it&rsquo;s a place to start.<\\/p>\r\n<p>For example, if you have rental properties near the beach, some ideas that come to mind include:<\\/p>\r\n<ul>\r\n<li>What beach gear you need - flip flops, t-shirts, ice chests, towels, portable beach chairs.<\\/li>\r\n<li>Fashionable swimsuits.<\\/li>\r\n<li>Sunglasses.<\\/li>\r\n<li>Rules at the beach.<\\/li>\r\n<li>Ice cream!<\\/li>\r\n<li>Best snacks at the beach.<\\/li>\r\n<li>Sunblock - what do you really need and how often to apply?<\\/li>\r\n<li>Animals you might see in the ocean (and the ones to avoid!)<\\/li>\r\n<li>When is the heaviest tourist season?<\\/li>\r\n<li>Best restaurants in the area.<\\/li>\r\n<li>How not to look like a tourist.<\\/li>\r\n<\\/ul>\r\n<p>Of course, all those won&rsquo;t turn into content pieces. But some have real promise, and all are topics a person renting a house near the beach might want to know more about.<\\/p>\r\n<h3>Use Different Types of Content<\\/h3>\r\n<p>It&rsquo;s a smart move to use brand journalism in many ways. While an article with bullet points and plenty of headlines to break up the copy (such as the one you are reading) is typically great for the majority of content, there are other forms as well. They include:&nbsp;<\\/p>\r\n<ul>\r\n<li>How-To Articles: For those in the hospitality industry, this can cover everything from &ldquo;How to Pack for a Grand Canyon Vacation&rdquo; to &ldquo;How to Find the Best Local Restaurants in a Beach Community&rdquo;.<\\/li>\r\n<li>Listicle: A listicle is exactly what it sounds like - a list of related items the reader is interested in knowing more about. They work especially well with tips and hacks, such as &ldquo;9 Tips for Enjoying Vegas on a Budget&rdquo;.<\\/li>\r\n<li>Video: If you have the resources, video is a powerful storytelling tool. You&rsquo;ll need the right equipment for filming and editing, unless you outsource the work. Consumers across every demographic will watch video. It&rsquo;s easy to consume and provides a strong emotional connection. About 68% of those thinking of taking a trip <a title=\\"Hot Industry Trend: Video Marketing for Hotels\\" href=\\"https:\\/\\/lobsterink.com\\/archive\\/hot-industry-trend-video-marketing-for-hotels\\/\\" target=\\"_blank\\">will watch video<\\/a>, according to Hospitality Net.<\\/li>\r\n<li>Guest interview. The best source of information about the services you offer come from happy guests. Consider writing up an interview story with a highly satisfied customer who is eager to talk about their experience.<\\/li>\r\n<\\/ul>\r\n<h3>Post Content Regularly&nbsp;<\\/h3>\r\n<p>Another key to brand journalism in hospitality (or any other industry) is consistency. To keep customers returning to the site, they must have new content to read or watch. Finding the time to do this is one of the most common challenges with content marketing. To keep yourself on task, create an editorial calendar that details what content you&rsquo;re going to publish and when.<\\/p>\r\n<p>For hotels, restaurants, tourist destinations and other hospitality-related businesses, the competition can be fierce. It&rsquo;s important to make the time to follow the schedule detailed by your calendar, posting content as frequently as you can manage. It&rsquo;s no less critical than any other marketing you do for your business and needs to be treated with the same respect.<\\/p>\r\n<p>Clearly, using brand journalism provides those in the hospitality industry a golden opportunity to reach new customers and continue a strong relationship with those who have already become valued guests. Keep these tips in mind as you make a commitment to content marketing as part of your <a title=\\"Hospitality Business Operations\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-operations\\/\\">ongoing business strategy<\\/a>.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"how-to-use-the-brand-journalism-model-in-hospitality-marketing\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/difference-between-quantitative-and-qualitative-analytics\\/","metaTitle":"The Difference Between Quantitative and Qualitative Analytics","postTitle":"Understanding the Difference Between Quantitative and Qualitative Analytics","postName":"difference-between-quantitative-and-qualitative-analytics","category":"business-analytics","keywords":"quantitative data, qualitative data, difference between qualitative and quantitative","description":"What is the difference between quantitative and qualitative data? There exists a fundamental distinction between two types of data.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269094\\/quantitative-vs-qualitative.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"quantitative-vs-qualitative","primaryContent":"<p>In the world of business, it&rsquo;s not uncommon to find people using terms they don&rsquo;t completely understand. The difference between quantitative and qualitative analytics certainly falls into that category.&nbsp;<\\/p>\r\n<p>For those interested in pursuing a career in <a title=\\"What is Business Analytics?\\" href=\\"\\/resources\\/business-analytics\\/what-is-business-analytics\\/\\">business analytics<\\/a>, it&rsquo;s critical to understand the differences between the two and the situations where they are applied. Understanding them is key for research in all kinds of areas, from marketing and sales to high-level business strategy.<\\/p>\r\n<p>Generally speaking, quantitative analysis involves looking at the hard data, the actual numbers. Qualitative analysis is less tangible. It concerns subjective characteristics and opinions &ndash; things that cannot be expressed as a number.<\\/p>\r\n<p>Here&rsquo;s a closer look at aspects of both and how they are used.<\\/p>\r\n<h3>Quantitative Analysis<\\/h3>\r\n<p>How many coins do you have in your pocket? How old is your car? What&rsquo;s your height and weight? Those are simple examples of using quantitative traits. Each can be expressed as a number.<\\/p>\r\n<p>In business, quantitative analytics uses such traits to create datasets that managers can consider when making strategic decisions. Examples of this could include the following:<\\/p>\r\n<ul>\r\n<li>Using web traffic data to identify what areas of a website are most frequently visited.<\\/li>\r\n<li>Using services such as Google Analytics to determine what search terms most commonly lead customers to your website.<\\/li>\r\n<li>Using website traffic data to determine when potential customers are abandoning the conversion funnel and not completing the transaction, then using this data to make changes to improve conversion numbers.<\\/li>\r\n<\\/ul>\r\n<p>In all the above cases, quantitative analysis is used to come up with hard data that leads to better decisions.<\\/p>\r\n<p>Because quantitative analysis strips all issues down to facts and figures, all ambiguity of language, interpretation and emotion is removed. If done properly using strict rules, smaller datasets can be extrapolated to analyze and <a title=\\"Using Analytics to Enhance Marketing and Sales\\" href=\\"\\/resources\\/business-analytics\\/using-analytics-to-enhance-marketing-and-sales\\/\\">predict the behavior of larger groups<\\/a>.<\\/p>\r\n<p>For example, if 700 out of 1000 potential customers abruptly leave your website from the same page, it&rsquo;s reasonable to assume this is happening at a similar ratio with larger amounts of customers.<\\/p>\r\n<h3>Qualitative Analytics<\\/h3>\r\n<p>Businesses use qualitative analytics to assess situations where hard numbers are impossible. Where quantitative analytics is objective and deductive in assessing a situation, qualitative is subjective and inductive.<\\/p>\r\n<p>Simplified versions of qualitative analysis would include answering questions about the softness of a blanket, the aesthetic value of a new piece of clothing or the impact of a Claude Monet painting. None of these can be expressed in numbers, but it&rsquo;s possible to have a strong and clear &ndash; if subjective &ndash; opinion.<\\/p>\r\n<p>In business, gathering information on this type of subjective material is part of qualitative analytics. It could involve:<\\/p>\r\n<ul>\r\n<li>Asking customers for information on why they chose your product, which provides a new perspective on your company&rsquo;s competitive advantage.<\\/li>\r\n<li>Gathering opinions from customers on the value they see in the product or service offered. Often this perception differs from what was assumed.<\\/li>\r\n<li>Using written customer feedback on websites to guide future marketing campaigns, as it gives a clearer picture on why customers like your product.<\\/li>\r\n<\\/ul>\r\n<p>Clearly, these are areas where opinion counts. However, a drawback of qualitative analysis is that findings cannot be applied to larger populations. Just because 50% of one set of customers prefer your product in the color red, that doesn&rsquo;t mean a similar percentage of a larger group will feel the same way.<\\/p>\r\n<p>Some of the most common methods of gathering qualitative data include:<\\/p>\r\n<ul>\r\n<li>Focus group discussions<\\/li>\r\n<li>In-depth interviews<\\/li>\r\n<li>Searching for the dominant opinion in chat rooms and online forums<\\/li>\r\n<li>Seeking the opinion of an online community<\\/li>\r\n<li>Web trend monitoring<\\/li>\r\n<\\/ul>\r\n<p>Additionally, most traditional forms of qualitative research employ trained moderators. This helps keep interviewer bias from creeping into the process.<\\/p>\r\n<p>With qualitative analytics, it&rsquo;s more difficult to generate information that is definitively factual. However, it is the only way to <a title=\\"Actionable Tips to Analyze Unstructured Data\\" href=\\"\\/resources\\/business-analytics\\/actionable-tips-to-analyze-unstructured-data\\/\\">create useful data<\\/a> in areas that cannot be reduced to numbers.<\\/p>\r\n<p>That&rsquo;s a brief overview of both quantitative and qualitative analytics. Both have their uses, depending on the situation being assessed. It&rsquo;s vital for <a title=\\"Business Analytics Master Certificate\\" href=\\"\\/programs\\/certificate\\/business-analytics\\/business-analytics-master-certificate\\/\\">business students<\\/a> to clearly understand the differences between the two and what situations calls for their use.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"difference-between-quantitative-and-qualitative-analytics\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/faculty-spotlight\\/nancy-taylor\\/","metaTitle":"Nancy Taylor | Faculty Spotlight","postTitle":"Faculty Spotlight: Nancy Taylor","postName":"nancy-taylor","category":"faculty-spotlight","keywords":"","description":"Director of the MS in Supply Chain Management, Nancy Taylor, discusses the broad, strategic profession that can propel students forward in their careers.\r\n","publicationDate":"","pageSubHeading":"“We see supply chain as a very strategic, broad-based profession.”","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<script src=\\"\\/\\/play.vidyard.com\\/v0\\/api.js\\"><\\/script>\r\n <div class=\\"video video-1\\" id=\\"videoContent\\" itemprop=\\"video\\" itemscope itemtype=\\"http:\\/\\/schema.org\\/VideoObject\\">\r\n <script type=\\"text\\/javascript\\" id=\\"vidyard_embed_code_n6eX7jqNronLoU3jubxjqr\\" src=\\"\\/\\/play.vidyard.com\\/n6eX7jqNronLoU3jubxjqr.js?v=3.1&type=inline&&html5_first=1\\"><\\/script>\r\n\r\n <script>\r\n var videos = new Vidyard.players();\r\n var responsiveVideo = function () {\r\n var player_width = $(\\".video\\").width();\r\n var player_height = Math.ceil(9 \\/ 16 * player_width);\r\n\r\n var player_window_buffer = 120;\r\n var window_width = $(window).width();\r\n var aspect_ratio = player_width \\/ player_height;\r\n var player_span = $('span.vidyard_player > span');\r\n var player_iframe = $('iframe.vidyard_iframe');\r\n\r\n if (window_width >= player_width) {\r\n $(player_span).width(player_width);\r\n $(player_span).height(player_height).css('line-height', player_height + 'px');\r\n $(player_iframe).width(player_width);\r\n $(player_iframe).height(player_height);\r\n } else {\r\n $(player_span).width(window_width - player_window_buffer);\r\n var new_wrapper_height = $(player_span).width() \\/ aspect_ratio;\r\n $(player_span).height(new_wrapper_height).css('line-height', new_wrapper_height + 'px');\r\n $(player_iframe).width(window_width - player_window_buffer);\r\n $(player_iframe).height(($(player_span).width() \\/ aspect_ratio));\r\n }\r\n }\r\n\r\n $(document).ready(function () { responsiveVideo(); });\r\n $(window).resize(function () { responsiveVideo(); });\r\n <\\/script>\r\n <\\/div>\r\n <script src=\\"\\/\\/play.vidyard.com\\/v0\\/google-analytics.js\\"><\\/script>\r\n<p>The difference between an MBA and a specialized master&rsquo;s degree is the difference between width and depth, according to Nancy Taylor.<\\/p>\r\n<p>&ldquo;An MBA is a mile wide and an inch deep. You're exposed to multitudes of business topics. You go into them, but not as deeply as a master&rsquo;s specialized degree. &rdquo; said Taylor, director of the Master of Science in Supply Chain Management program at Michigan State University&rsquo;s Broad College of Business.<\\/p>\r\n<p>&ldquo;Our supply chain master&rsquo;s program is about an inch wide and a mile deep,&rdquo; she said. &ldquo;You only do supply chain and you go deep into each subject.&rdquo;<\\/p>\r\n<p>A Michigan State graduate herself, Taylor has been running <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">MSU&rsquo;s Supply Chain Management program<\\/a> since 2002. Taylor spoke with us about the program, why a specialty degree can be preferable to an MBA, and the benefits and challenges of a hybrid (online and on-site) academic program.<\\/p>\r\n<h3>Tell us about the Master of Science in Supply Chain Management program. To whom is the program aimed?<\\/h3>\r\n<p>It&rsquo;s a graduate-level program for students who are working professionals and wish to get their graduate degree in supply chain management.<\\/p>\r\n<p>I think that as people grew in their career and especially as supply chain grew as a recognized discipline, people realized there was this opportunity for a specialized education. A master's degree lets someone dig deeply into that subject.<\\/p>\r\n<p>We see supply chain as a very strategic, broad-based profession. There are the truck drivers, the managers of the truck drivers, the managers of the warehouse &ndash; the <a title=\\"Why Logistics is Fundamental to Supply Chain Success\\" href=\\"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/\\">logistics arm of moving the goods<\\/a>. We also have the procurement arm, which is the person who purchases the supplies and raw materials. And we have the operations people who are manufacturing the goods. We consider it an end-to-end chain from the minute the raw material is purchased until the consumer uses the product. And so we develop strategic managers who manage that entire process.<\\/p>\r\n<p>Most of our students, probably the bulk of them, have &ldquo;supply chain&rdquo; in their title. But sometimes they are procurement managers, or they&rsquo;re buyers, or they&rsquo;re vice presidents of marketing and logistics. There's a very mixed set of titles out there, so I don't think there's a singular identity. But I think a lot of the people that come into this program with a mixed set of titles are aiming to be at the vice president level or director level of supply chain management.<\\/p>\r\n<h3>The Master of Science in Supply Chain Management degree is a hybrid program, combining on-site with online learning. Tell us how that format came about.<\\/h3>\r\n<p>I think when we started this in 2002, the bulk of the programs were traditional full-time programs. An individual would, mid-career, take a break, go to school for two years, and then come back and try to re-enter the workforce.<\\/p>\r\n<p>We at Michigan State have also had a long history of seminars in logistics and transportation, actually for more than 50 years. So we have kind of a ready-made base of people that were interested in expanding their knowledge. But they wouldn't consider dropping their career and coming to school. So the faculty, who were very involved in the seminars for the past 30 to 40 years, decided that there was a market for a master's degree styled for working professionals.<\\/p>\r\n<p>We developed it initially as a limited hybrid program, where people would come in the summer for a two-week session, and then do the other work online. Less work online, more work on campus. We decided after about a dozen years of this format that we were still not hitting the market &ndash; people could not take even that much time off for the on-campus classes.<\\/p>\r\n<p>So we decided to go to a more online format and, partnering up with Bisk Education, we had the capability to do a 90% online program but still maintain that on-site component that brings the students in and makes them feel more a part of the university.<\\/p>\r\n<h3>Does having a part of the program on campus present a travel challenge for some students?<\\/h3>\r\n<p>We have a huge number of people that contact us about the program, because they're out there looking to see where the best program is. Travel is part of the commitment on their part once we've talked to them.<\\/p>\r\n<p>They have to make the decision that traveling four times to Michigan for a three-day weekend, typically a Saturday, Sunday and Monday, fits into their schedule. But they only come here about every six or seven months, so it's not an onerous burden, as long as they have the means to travel.<\\/p>\r\n<p>I have people that have traveled from overseas. I have a man coming in from Saudi Arabia, I have a military service member who is going to be located in Kuwait during the next six months, so he'll be traveling in from Kuwait. I have a man who's planning to come up from Ecuador. I've had students from Brazil, from China. They have to make the time in their work schedule, commit to the travel and then just do it.<\\/p>\r\n<h3>Explain the breakdown of the coursework in the hybrid format.<\\/h3>\r\n<p>The online format is not regimented because each faculty member is going to give it their own flavor, not only the subject matter they're teaching, but how they&rsquo;re teaching it. Do they require case analysis? Do they provide articles to read and analyze? Do they ask people to listen to videos and then quiz them on specific content?<\\/p>\r\n<p>Most of our classes, though, do have the goal of asking students to be analytical in terms of an SCM situation and how they analyze it. We are looking for them to provide an opinion of the situation as a senior manager.<\\/p>\r\n<p>Typically, in an eight-week session, students listen to a number of video lectures that have been prerecorded by the faculty. They may watch a podcast or YouTube video. They may have the faculty member online presenting a PowerPoint presentation and then participate in an online discussion. Students and faculty then use a discussion board which almost equates to what a live classroom is like. The professor will pose a question, and ask students what they think about the situation in their workplace. The students then participate in a rolling discussion on whatever topic was raised.<\\/p>\r\n<p>We originally thought these discussion boards might stay active for a half a day while students chatted. But they've been so popular now that the instructors open them up on Wednesday and leave them open until Saturday morning.<\\/p>\r\n<p>For being a prerecorded online program it's very interactive for the students. It gives them a chance to interact with each other as well as the faculty, and it's all online. It's at their discretion, it's convenient for their schedule.<\\/p>\r\n<p>The on-site classes are regimented. This gives students a more personal connection to the instructor. They work in groups, they work individually, and they do presentations.<\\/p>\r\n<p>What we don&rsquo;t do is bring them here and give them an exam because we don&rsquo;t think an exam is a value-add. We feel that case analysis, group presentation, discussion and simulations provide much more value while the students are on campus.<\\/p>\r\n<p>So we look for that mix and that balance between the on-site and online portions of the program.<\\/p>\r\n<h3>Does the on-campus format encourage camaraderie among the students?<\\/h3>\r\n<p>Very much so. Students spend three entire days together. Initially, you think, well, they're 40 strangers coming together. How are they going to get to know each other?<\\/p>\r\n<p>But by the end of the third day I know who's friends with who. They've gone out for dinner after class. They become friends. They form their own Facebook groups and chat about classroom stuff.<\\/p>\r\n<p>They do work in groups online on occasion as well. But no matter what, they definitely form their own social groupings. I have seen people in this program become very fast friends.<\\/p>\r\n<p>When we have football games on the weekend, some of the students that are local will come back together for the game and tailgating. And they come as a group. Several students who started out as strangers now return and visit as a group.<\\/p>\r\n<p>I've even had people in the program hire fellow students.<\\/p>\r\n<h3>What do you hear from students about the hybrid format?<\\/h3>\r\n<p>The first thing they love about the hybrid format is that they&rsquo;re able to continue in their career. For those who feel they're in a good spot in their career, they don't want to lose that momentum.<\\/p>\r\n<p>This allows them to do just that &ndash; keep their career on track while earning a degree from the number one school in the country in supply chain, which is probably the second thing they like the best. They know Michigan State, they know it means supply chain, and they like to come here for that.<\\/p>\r\n<p>The big companies are recruiting here. We have a full-time MBA program with a Supply Chain concentration that has for many years been producing supply chain graduates to go into senior management positions. We have our master's program, which has produced 300 or 400 graduates over 12 years.<\\/p>\r\n<p>And then we have the faculty. They speak at conventions, they are interviewed, they're recognized and they write the leading industry articles. Most of the leading textbooks have Michigan State supply chain faculty as authors.<\\/p>\r\n<p>It&rsquo;s our faculty, our students and our graduates that make MSU supply chain great.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"faculty-spotlight\",\"nancy-taylor\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/msu-online-information\\/the-value-of-a-graduate-certificate\\/","metaTitle":"Value of a Graduate Certificate","postTitle":"The Value of a Graduate Certificate","postName":"the-value-of-a-graduate-certificate","category":"msu-online-information","keywords":"graduate certificate","description":"Graduate certificates can provide a more focused, cost-effective alternative to acquiring additional knowledge in a specialized field for professionals.","publicationDate":"","pageSubHeading":"Graduate certificates can help professionals acquire up-to-date skills and determine if a master’s degree is the right choice for them.","defaultPrimaryImage":"\\/media\\/19904807\\/graduate-certificate-value.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"value-graduate-certificate","primaryContent":"<p>More students are choosing graduate certificates as an alternative to acquiring another degree. According to an article in The Washington Post, approximately 4 million workers, or 3% of the workforce, had certificates. Graduate certificates can provide extra knowledge or training without the time and money commitment required for a master&rsquo;s degree.<\\/p>\r\n<p>A Council of Graduate Schools\\/Graduate Record Examinations Board survey showed that top fields to issue graduate certificates were in education (32.8% of certificates) and business (13.5%).<\\/p>\r\n<p><a title=\\"Graduate Certificates\\" href=\\"\\/programs\\/masters-degree\\/graduate-certificates\\/\\">Graduate certificates<\\/a> are shorter than a full degree, ranging from a few months to a year in length. Certificates are typically driven by the market, in that higher education takes note of changing workplace needs and business opportunities.<\\/p>\r\n<h2>What makes graduate certificates a good option?<\\/h2>\r\n<p>Graduate certificates can provide:<\\/p>\r\n<ul>\r\n<li>A means for professionals to gain or enhance knowledge in a specialized subject area, which can help them advance in current positions or find new jobs<\\/li>\r\n<li>Additional skills to help people change careers or become employable quicker<\\/li>\r\n<li>A way to meet state or national licensing requirements<\\/li>\r\n<\\/ul>\r\n<h2>Graduate certificate versus a master&rsquo;s degree<\\/h2>\r\n<p>Graduate certificates differ from master&rsquo;s degrees in that they are a more focused, cost-effective alternative to gaining new or specialized knowledge in a particular area. Students interested in the possibility of earning a master&rsquo;s degree but unable to make the time and financial commitment may find a certificate preferable to graduate school. Many schools offer programs that allow students to apply certificate credit hours towards a master&rsquo;s degree.<\\/p>\r\n<h2>Graduate certificates can bolster career prospects<\\/h2>\r\n<p>A graduate certificate allows students to bolster their knowledge of a particular subject by taking the same courses as degree-seeking students. For instance, earning an MSU graduate certificate in <a title=\\"For-Credit Graduate Certificate in Strategic Management\\" href=\\"\\/programs\\/masters-degree\\/graduate-certificates\\/strategic-management-grad-certificate\\/\\">Strategic Management<\\/a> can be applied toward a <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">Master of Science in Management, Strategy and Leadership<\\/a>. Depending on the career field, graduate certificates can provide advanced training in fields such as healthcare, business, engineering and technology that could boost career prospects without requiring a master&rsquo;s degree.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"msu-online-information\",\"the-value-of-a-graduate-certificate\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/why-forecasting-is-essential-in-supply-chain-management\\/","metaTitle":"Why Forecasting is Essential in Supply Chain Management","postTitle":"Why Forecasting is Essential in Supply Chain Management","postName":"why-forecasting-is-essential-in-supply-chain-management","category":"supply-chain","keywords":"","description":"Keeping the right amount of product in stock is critical to businesses. In the world of supply chain management, this is accomplished through forecasting.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269041\\/scm-forecasting.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"scm-forecasting","primaryContent":"<p>Keeping the right amount of product in stock is critical to businesses. Having too little means running out at inopportune times, causing customers to buy elsewhere. Having too much means paying unnecessarily high costs for storage and inventory management.<\\/p>\r\n<p>But how can you reliably find the middle ground between those two undesirable extremes? In the world of supply chain management, it&rsquo;s done by forecasting.<\\/p>\r\n<p><strong>Types of Forecasting<\\/strong><\\/p>\r\n<p>Not all forecasting is the same. Sometimes it concerns how much product your suppliers can provide. Other times, it&rsquo;s about how much your customers will demand. And there are also instances when forecasting must examine how both supply and demand will affect prices.<\\/p>\r\n<ul>\r\n<li>Supply forecasting looks at data about your suppliers &ndash; whether they provide completed products or parts that are assembled further down the supply chain &ndash; and uses it to project how much product they will have available and when. This helps determine the amount that can be ordered and delivered in a specific timeframe. The data important to supply forecasting isn&rsquo;t limited to production or delivery capacity; factors such as economics, technology and even weather all play a role.<\\/li>\r\n<li>Demand forecasting analyzes how much product your customers are likely to want during a specific week, month or quarter. This data allows organizations to keep a suitable volume in stock &ndash; enough to fill customer orders, but not so much that time, money and effort are wasted managing excess or obsolete inventory. <a title=\\"How Demand Planning Improves Supply Chain\\" href=\\"\\/resources\\/supply-chain\\/how-demand-planning-improves-supply-chain\\/\\">Demand forecasting<\\/a> or planning is largely about predicting customer behavior, but it goes beyond simply anticipating wants and needs. Consumer confidence, cultural trends and seasonality are important considerations.<\\/li>\r\n<li>Price forecasting examines data related to supply and demand to project how each factor will affect prices. Other dynamics play a role. A bad <a title=\\"How to Prepare Your Supply Chain for Hurricane Season\\" href=\\"\\/resources\\/supply-chain\\/how-to-prepare-your-supply-chain-for-hurricane-season\\/\\">hurricane season<\\/a> along the Gulf Coast can cause fuel prices to spike, raising transportation costs throughout the supply chain. That expense may be passed along to customers in the form of higher-priced products. Additionally, shifting cultural trends could make a fashion accessory suddenly popular, allowing for a price hike. Or, rising unemployment could make that same accessory seem frivolous, forcing a price cut. Effective price forecasting helps businesses predict when necessary price increases or decreases may affect customer demand.<\\/li>\r\n<\\/ul>\r\n<p><strong>Learning How to Forecast<\\/strong><\\/p>\r\n<p>From cutting costs to keeping consumers happy, forecasting is a vital component of supply chain management, helping companies fill orders on time, avoid unnecessary inventory expenses and plan for price fluctuations.<\\/p>\r\n<p>Both an art and a science, effective forecasting is a complex process that requires <a title=\\"Master Certificate in Supply Chain Management and Logistics\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">educational qualifications<\\/a> and practical experience. General knowledge about supply, demand and price factors must be distilled into hard data, which then must be analyzed in conjunction with other information and used to generate meaningful projections.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"why-forecasting-is-essential-in-supply-chain-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/guide-to-ethical-decision-making\\/","metaTitle":"Guide to Ethical Decision-Making","postTitle":"6-Step Guide to Ethical Decision-Making","postName":"guide-to-ethical-decision-making","category":"leadership","keywords":"","description":"How can organizations and individuals resist the urge to cut ethical corners? By taking the time to master the steps of ethical decision-making.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904867\\/ethics-decision-making-guide.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"ethics-deicsion-making-guide","primaryContent":"<p>The heart of a good business is not profits or best-of-breed products and services. Those are results from what lies at the core of good business: good ethics.<\\/p>\r\n<p>Unethical behavior has derailed companies across industries. Since the beginning of the new millennium, there has been a string of high-profile scandals, from the implosion of energy giant Enron to the crises that claimed top executives at financial services firm Wells Fargo and ride-hailing company Uber.<\\/p>\r\n<p>&ldquo;Few areas cause more harm in the business community than when businesses lack an ethical foundation,&rdquo; said Joseph Potchen, an attorney and a visiting professor at Michigan State University&rsquo;s Eli Broad College of Business, where he teaches a graduate-level course on&nbsp;<a title=\\"Creating an Ethical Organization\\" href=\\"\\/programs\\/masters-degree\\/graduate-courses\\/creating-an-ethical-organization\\/\\">business ethics<\\/a>. &ldquo;Most people would agree that having good ethics is important. However, it&rsquo;s when people lose sight of proper ethical behavior that the problems and issues begin.&rdquo;<\\/p>\r\n<p>As a result, there is a continued need for business leaders in the United States and around the world to uphold the highest ethical standards.<\\/p>\r\n<p>&ldquo;Despite the negative headlines, the reality is that people still look to top executives and key managers in businesses for leadership and guidance,&rdquo; Potchen said.<\\/p>\r\n<h3><strong>Trust in Business<\\/strong><\\/h3>\r\n<p>Although public trust in business fell slightly from 2016 to 2017, more people (52%) continued to trust companies &ldquo;to do what is right&rdquo; compared to the media (43%) and government (41%), the&nbsp;<a title=\\"Annual Edelman Trust Barometer\\" href=\\"https:\\/\\/www.edelman.com\\/news\\/2017-edelman-trust-barometer-reveals-global-implosion\\/\\" target=\\"_blank\\">annual Edelman Trust Barometer<\\/a>&nbsp;found.<\\/p>\r\n<p>Business lagged only non-governmental organizations (53%) in the level of trust among four institutions, according to Edelman, a global communications marketing firm. Three out of four respondents said businesses can boost profits while also enhancing their communities socially and economically.<\\/p>\r\n<p>Business is &ldquo;the last retaining wall&rdquo; for public trust, the survey found. Maintaining that wall calls for a strong and consistent commitment to ethics.<\\/p>\r\n<h3><strong>Understanding Ethics<\\/strong><\\/h3>\r\n<p>But in an increasingly competitive and complex marketplace &ndash; where the pressure to succeed is intense and ever-present &ndash; how can organizations and individuals resist the urge to cut ethical corners?<\\/p>\r\n<p>Over the decades, much research has been devoted to that question as it applies to commerce, academics and medicine, among other fields. These studies have underpinned the development of numerous frameworks and theories designed to foster ethical behavior.<\\/p>\r\n<p>Here we take a look at a six-step model for ethical decision-making that can prepare business leaders and other professionals to face a range of organizational challenges and personal choices.<\\/p>\r\n<p><strong>1. Know the Facts<\\/strong><\\/p>\r\n<p>Before tackling an ethical issue, clearly define the nature of the challenge. Often, it can begin simply with a process or decision that makes a leader uncomfortable. That&rsquo;s a warning sign. Take the time to explore the issue in detail.<\\/p>\r\n<p><strong>2. Identify the Required Information<\\/strong><\\/p>\r\n<p>You don&rsquo;t know what you don&rsquo;t know. List the information you will need to obtain in order to make an informed decision. Similarly, identify any assumptions being made about the specific ethical dilemma or challenge. A situation can change dramatically once all the facts are known, and making a decision based on incomplete information can be a pathway to disaster.<\\/p>\r\n<p><strong>3. List the Concerns<\\/strong><\\/p>\r\n<p>Now it&rsquo;s time to explore all of the factors that can influence a decision. Who are the people involved in the ethical issue? What are their individual concerns? What are the pertinent laws? Do professional standards and codes of conduct for the specific industry come into play?<\\/p>\r\n<p><strong>4. Develop Possible Resolutions<\\/strong><\\/p>\r\n<p>At this stage, begin looking in detail at potential resolutions and their likely outcomes. This is also an appropriate time to seek counsel from people with knowledge and expertise in relevant areas. Consider creative options that go beyond simple answers.<\\/p>\r\n<p><strong>5. Evaluate the Resolutions<\\/strong><\\/p>\r\n<p>What are the projected outcomes for each potential resolution in terms of cost, legality and impact? For example, how would&nbsp;<a title=\\"Leaders and Managers: Be Tough Without Losing Respect\\" href=\\"\\/resources\\/leadership\\/be-tough-without-losing-respect\\/\\">your actions as a business leader<\\/a>&nbsp;be viewed if they became public? Would a customer or corporate partner still want to do business with a company that made this decision? What would an industry governing board say?<\\/p>\r\n<p><strong>6. Recommend an Action<\\/strong><\\/p>\r\n<p>It&rsquo;s time to decide. Not making a choice is the wrong choice. Business leaders must work through these steps and arrive at a decision if they hope to retain trust among team members, executives, shareholders and consumers.&nbsp; Any recommendation must also be implemented.<\\/p>\r\n<p>&ldquo;Simply choosing a course of action is not enough,&rdquo; Potchen said. &ldquo;It must be implemented.&nbsp; Who is going to take the action and when? What follow up will there be?&rdquo;<\\/p>\r\n<p>Maintaining an ethical organization is no easy task. However, it is essential to&nbsp;<a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/#.WanHrbKGNyw\\">long-term success<\\/a>. A business without an ethical foundation eventually will run into trouble, as has been proven time and again.<\\/p>\r\n<p>Taking the time to master the steps of ethical decision-making is a must for business leaders.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"guide-to-ethical-decision-making\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/how-to-develop-personal-smart-goals-for-hospitality-staff\\/","metaTitle":"How to Develop Personal SMART Goals for Hospitality Staff","postTitle":"How to Develop Personal SMART Goals for Hospitality Staff","postName":"how-to-develop-personal-smart-goals-for-hospitality-staff","category":"hospitality","keywords":"","description":"Taking the time to develop personal SMART goals with their staff, hospitality managers can help chart clear paths forward and improve employee investment.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269076\\/hospitality-smart-goals.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"hospitality-smart-goals","primaryContent":"<p>For hospitality workers interested in moving forward with their careers, it is sometimes difficult to know where to begin. Managers can help workers by setting goals, but if such goals are vague and unreachable, workers may end up more frustrated with their professional lives than they were initially.<\\/p>\r\n<p>What managers need is the ability to encourage workers to set the kind of goals that drive success. Enter SMART goals: specific, measurable, achievable, realistic and time-bound. They&rsquo;re a way of thinking about career advancement that helps take employees out of the realm of vague generalities and into concrete steps. Regardless of how a hospitality worker defines his or her success, using SMART goals can help them achieve it.&nbsp;<\\/p>\r\n<p>Personal goals and business goals are handled differently in the SMART methodology. The focus here will be on personal goals &ndash; those that managers can help employees set to increase their competencies and promote advancement.<\\/p>\r\n<p>To begin, managers must encourage hospitality workers to make their goals <strong>specific<\\/strong>. This includes being career-oriented; it&rsquo;s fine to want a large house or nice car, but as a goal it doesn&rsquo;t really help anyone move forward in a tangible way. Instead, look for something that is both well-defined and related to their hospitality occupation: &ldquo;I want to be working as a sous chef in six months&rdquo; or &ldquo;I want to be promoted to hotel manager after <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">earning my certificate<\\/a>&rdquo;. A highly targeted goal is a good starting point with SMART.&nbsp;<\\/p>\r\n<p>Second, be sure their goals are <strong>measurable<\\/strong>. Moving toward a goal often requires concrete steps and clear indications of progress, so it pays for hospitality workers to make sure their goals can be readily assessed.&nbsp;<\\/p>\r\n<p>At the management level, goals tend to be business-oriented and easy to measure. A restaurant&rsquo;s <i>ma&icirc;tre d'h&ocirc;tel<\\/i> could set a goal of reducing the average wait time of diners by 10%, while a resort&rsquo;s marketing manager might aim to create a radio ad that increases summer reservations by 5%. But personal SMART goals for hospitality workers are often less concrete, so a good strategy is to have them set small promotions and skill increases as goals. For example, a barback who wants to become a bartender can have &ldquo;learn the drink menu&rdquo; and &ldquo;earn bartending certification&rdquo; as measurable, intermediate steps.<\\/p>\r\n<p>Next, consider whether their goals are <strong>achievable<\\/strong>. This can be tricky, as managers do not want to discourage their workforce from setting high goals. Still, it is worth emphasizing that while distant objectives can be useful in motivating hospitality employees toward something big, they should have more short-term goals that can be achieved at their current experience level. Encourage workers to mostly set goals they are ready and able to pursue, and have just a few that require long-term patience and dedication.&nbsp;<\\/p>\r\n<p>For many hospitality employees, education is a solid goal from an achievability standpoint. A lot of people enter the field without a certificate or degree, but such credentials are often important to advancement. And they can usually be earned in small, achievable steps, like taking <a title=\\"Hospitality Mini-Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-mini-courses\\/\\" target=\\"_blank\\">specialized courses that are immediately relevant<\\/a> and can also be applied toward completing a full certificate program down the road.&nbsp;<\\/p>\r\n<p>Additionally, it is important to ensure hospitality staff set goals that are <strong>realistic<\\/strong>. Challenging is good, impossible is not. If a hostess just entering the industry sets an objective of being an assistant manager in three months, she&rsquo;s almost certainly going to be disappointed. On the other hand, if her goal is to be a server in three months, she may well attain it and become motivated to pursue higher goals in the future. Help workers set targets that are both ambitious and realistic so that each achievement can drive them to seek another.&nbsp;<\\/p>\r\n<p>Finally, SMART goals for hospitality employees must be <strong>time-bound<\\/strong>. Long-term goals can have completion dates that shift around, but staff must develop short- and medium-term objectives that are clearly scheduled. Not only does this push them to succeed, but it also helps to move the goal from a vague desire to something with much better focus. &ldquo;I want to earn my hospitality certificate and get promoted to shift supervisor&rdquo; is good, but &ldquo;I want to earn my hospitality certificate by May 1 and get promoted to shift supervisor by June 1&rdquo; is much better.<\\/p>\r\n<p>Goals are crucial for advancement, so it pays to consider ways to make them as detailed as possible. By taking the time to develop personal SMART goals with their staff, hospitality managers can help chart clear paths forward and improve employee investment in the business.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"how-to-develop-personal-smart-goals-for-hospitality-staff\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/using-analytics-to-enhance-marketing-and-sales\\/","metaTitle":"Using Analytics to Enhance Marketing and Sales","postTitle":"Using Analytics to Enhance Marketing and Sales","postName":"using-analytics-to-enhance-marketing-and-sales","category":"business-analytics","keywords":"","description":"Big data is also a significant source of information on how consumers use social media to interact with businesses.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269044\\/business-analytics-mobile.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"business-analytics-mobile","primaryContent":"<p>Data analytics &ndash; the use of data to understand various components of an organization&rsquo;s effectiveness &ndash; is a tremendous part of any company&rsquo;s engagement in advertising and sales. Businesses use data analytics to inform better decision making, whether such decisions lead directly to additional revenue, more efficient customer-service responses, targeted marketing campaigns or niche product ideas. The generation of data can help in all of these areas and more; its broad and powerful reach is why many professionals now use the term &ldquo;big data&rdquo;.<\\/p>\r\n<p>Whether your interest is primarily in marketing, sales or e-commerce, data analytics can be used to provide highly useful insights.<\\/p>\r\n<p><strong>Data Analytics and Marketing<\\/strong><\\/p>\r\n<p>For marketing professionals, analyzing data provides the knowledge necessary to figure out which marketing strategies are most effective for specific groups of consumers. Whether understanding how various demographics respond to different forms of advertising or using customer analytics to chart how product desirability depends on context and environment, big data grants marketing professionals the information they need to create the most efficient campaigns possible.<\\/p>\r\n<p>In a <a title=\\"Big Data and the CMO: What&rsquo;s Changing for Marketing Leadership?\\" href=\\"https:\\/\\/www.spencerstuart.com\\/research-and-insight\\/big-data-and-the-cmo-whats-changing-for-marketing-leadership-cmo-summit-survey-results\\" target=\\"_blank\\">key study by SpencerStuart<\\/a>, it was noted that 58% of Chief Marketing Officers single out areas like search engine optimization as being clear beneficiaries of advancements in data analytics. The more information CMOs have about consumers and how they tend to see information on the internet, the more they can target their marketing strategies in ways that increase the likelihood advertisements will be viewed. Taking this point further, it is now possible to see the degree to which individual forms of advertising &ndash; search-engine advertisements, email newsletters, banner ads, etc. &ndash; generate clicks and eventually sales of a company&rsquo;s products.&nbsp;<\\/p>\r\n<p><strong>Data Analytics and Sales<\\/strong><\\/p>\r\n<p>Closely tied to the ways data analytics are being used for marketing is how they are being used in sales. Again, the key takeaway is that data provides insight: Insight into pricing strategies, customer responsiveness, public engagement with the brand, sales lead quality, win rates and loyalty to products over time. The full possibilities of data analytics are not fully tapped; every day, sales professionals are finding new ways to encourage purchases by combing through the vast troves of customer information provided by <a title=\\"Big Data Recruitment\\" href=\\"\\/resources\\/business-analytics\\/big-data-recruitment\\/\\">big data<\\/a>.<\\/p>\r\n<p>Data analytics can, for instance, show how long it takes for deals to close with specific groups of customers. It might also show specific types of deals and sales campaigns generating higher-than-average closing rates. While a big deal will always grab headlines and spark executive interest, strong data analysis can help the myriad smaller deals move more efficiently to completion, greatly affecting a company&rsquo;s bottom line.&nbsp;<\\/p>\r\n<p>When a sales cycle succeeds, it leaves behind a trail of <a title=\\"How Business Analytics Can Help Your Business\\" href=\\"\\/resources\\/business-analytics\\/how-business-analytics-can-help-your-business\\/\\">analytical evidence<\\/a> as to why. Understanding that evidence is what allows managers to dive into these moments and apply winning strategies to their current and future campaigns.<\\/p>\r\n<p><strong>Data Analytics and E-commerce<\\/strong><\\/p>\r\n<p>As with marketing and sales, the vast amount of quantitative information provided by big data can be a tremendous boon to understanding how customers shop online. Analyzing it can show, for example, which devices consumers tend to most use for their online shopping and whether their time on these devices is spent in company apps or web browsers.&nbsp;<\\/p>\r\n<p>Particularly important in recent years is how companies generate sales through mobile devices; the better a seller understands mobile shopping, the more they can create compelling, positive experiences that further increase the likelihood of additional sales revenue.&nbsp;<\\/p>\r\n<p>Big data is also a significant source of information on how consumers use social media to interact with businesses. One company might, for example, discover that a large percentage of its web traffic is generated through Facebook links and decide to further emphasize its presence there. Data analytics can even show which products are most popular on specific social networks through link referrals. If a manager is looking for a particular type of social media insight, chances are good data supporting that insight exists &ndash; he or she simply needs to know how to find it.<\\/p>\r\n<p>The <a title=\\"Master Certificate in Business Analytics\\" href=\\"\\/programs\\/certificate\\/business-analytics\\/\\">business applications of data analytics<\\/a> are endless. It&rsquo;s quite remarkable to consider that even with the tremendous amounts of information already available, this field will only continue to grow. Professionals in marketing and sales &ndash; particularly those pursuing online customer engagement through mobile devices and social media &ndash; are just beginning to see what a thorough understanding of relevant data can do.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"using-analytics-to-enhance-marketing-and-sales\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/faculty-spotlight\\/jack-ninemeier\\/","metaTitle":"Jack Ninemeier | Faculty Spotlight","postTitle":"Faculty Spotlight: Jack Ninemeier","postName":"jack-ninemeier","category":"faculty-spotlight","keywords":"","description":"Professor Jack Ninemeier speaks about MSU’s 100% online hospitality management programs and the training it provides in the hospitality industry.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904781\\/jack-ninemeier.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"jack-ninemeier","primaryContent":"<p><i>&ldquo;We use an integrated, business-oriented approach to hospitality education because our industry&rsquo;s organizations must be operated with basic business principles.&rdquo;<\\/i><\\/p>\r\n<p>No matter what position a person has in hospitality &ndash; a food service manager, an events director, hotel operator &ndash; a broad range of skills are integral for a successful career path in that field.<\\/p>\r\n<p>&ldquo;Effective hospitality leaders require an incredibly broad and deep range of knowledge and skills which must then be focused in a specific manner to address industry challenges,&rdquo; said Ninemeier, a retired professor in <i>The<\\/i> School of Hospitality Business at Michigan State University.<\\/p>\r\n<p>The integrated nature of <a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">MSU&rsquo;s hospitality program<\\/a> and its focus on the business of hospitality makes it a good fit for people seeking to enter the hospitality field, as well as professionals interested in career advancement as part of an organization or to make their mark as leaders.<\\/p>\r\n<p>Ninemeier spoke with us about Michigan State&rsquo;s 100% online hospitality management programs and how they provide <a title=\\"Building a Strong Hospitality Management Skillset\\" href=\\"\\/resources\\/hospitality\\/building-strong-hospitality-management-skillset\\/\\">in-demand knowledge and skills<\\/a> that help students succeed in the hospitality industry.<\\/p>\r\n<p><strong>Tell us about your background and how you developed an interest in Hospitality.<\\/strong><\\/p>\r\n<p>When I started college at Southern Illinois University (SIU) in Carbondale, I didn&rsquo;t know what I wanted to major in. I began working at the University Center as a baker&rsquo;s assistant, and the facility had a food management contract with ARA-Slater Services (now Aramark). The facility happened to serve as a regional training center for many &ldquo;just graduated from college&rdquo; individuals working for the management company. Most were almost my age, and I had numerous contacts who shared their excitement about the hospitality industry and the careers they would enjoy in it.<\\/p>\r\n<p>Their perspectives prompted me to begin a major in Administrative Dietetics, the closest discipline to the hospitality industry then offered at SIU. I enjoyed the program very much, completed two internships, and remained in the management company position until I graduated.<\\/p>\r\n<p>I went on to Iowa State University for a master&rsquo;s degree that, in part, involved research on training programs for school food service employees, and then accepted a position with the Wisconsin Department of Public Instruction that administered child nutrition programs for more than 350,000 children. While there, I completed a PhD program at University of Wisconsin Madison with my research focusing on school food service programs.<\\/p>\r\n<p>My first professional position in higher education occurred when the University of New Orleans College of Business began offering a Hospitality Business degree. During the several years there I taught food service management courses and conducted related research.<\\/p>\r\n<p><strong>What attracted you to MSU?<\\/strong><\\/p>\r\n<p>The School of Hospitality Business has long enjoyed a reputation for excellence and was well-known in the 1960s when I began my college education. One of its faculty members (Dr. Lendal H. Kotschevar) authored many of the textbooks I used in college classes and this further enhanced the School&rsquo;s reputation for me. Additionally, the MSU campus was home to the Educational Institute of the American Hotel and Lodging Association (EI) which had retained me for numerous writing and research projects. It was a natural fit because I could have lodging industry data and contacts to help me with course content and research.<\\/p>\r\n<p><strong>How does MSU&rsquo;s 100% online certificate program prepare persons for a career in the hospitality industry?<\\/strong><\\/p>\r\n<p>The advent of technology has really provided increased access to quality hospitality education programs. I remember the old days where organizations such as the EI offered correspondence courses: hard copy books were provided to trainees, and assignments including quizzes were mailed back and forth. Today&rsquo;s almost ubiquitous internet access makes program availability and quality learning opportunities so much more accessible.<\\/p>\r\n<p>MSU offers three online hospitality courses: <a title=\\"Hospitality Business Operations\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-operations\\/\\">Hospitality Business Operations<\\/a>, <a title=\\"Hospitality Business Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-management\\/\\">Hospitality Business Management<\\/a>, and <a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">Hospitality Leadership<\\/a>. The content of these courses provides an excellent overview of important dimensions of the industry and offers a broad foundation of information.<\\/p>\r\n<p><strong>Why should prospective students consider the hospitality certificate program? Let&rsquo;s consider course content.<\\/strong><\\/p>\r\n<p>The Hospitality Business Operations course provides an overview of the industry and more specific information about lodging and food service organizations, private clubs and casinos, such as marketing, technology and financial planning. The Hospitality Business Management course addresses more specific information such as impacts on organizational culture, quality management, managerial accounting and supervision principles, as well as facility management and legal aspects of the hospitality industry. The Hospitality Leadership course recognizes that the industry is labor-intensive: talented employees with many different skill sets must be aligned with the organization&rsquo;s goals and are absolutely necessary for success. To this end, the course considers a leader&rsquo;s vision, awareness of self and emotional intelligence, leadership ethics, and strategies to lead others. Information about career planning provides a suitable conclusion to the study of leadership.<\\/p>\r\n<p><strong>Why should prospective students consider the hospitality certificate program? Let&rsquo;s consider course faculty.<\\/strong><\\/p>\r\n<p><a title=\\"The School of Hospitality Business\\" href=\\"https:\\/\\/hospitalitybusiness.broad.msu.edu\\/\\" target=\\"_blank\\">The School of Hospitality Business<\\/a> is an integral part of the <a title=\\"Broad College of Business\\" href=\\"https:\\/\\/broad.msu.edu\\/\\" target=\\"_blank\\">Broad College of Business<\\/a> on our campus. Some of our hospitality courses have prerequisites and our students earn Bachelor of Arts in Business degrees. This information is provided to establish the business context within which our faculty are selected, interact with peers, and plan and facilitate courses.<\\/p>\r\n<p>This business emphasis was a priority consideration as the online hospitality program was planned, as the specific courses were developed and are taught by <i>The<\\/i> School&rsquo;s faculty, and as I facilitate the courses. For example, restaurant leaders must use basic business procurement practices, but they must be revised in recognition of the perishability of the products that are purchased. Similarly, hotel managers need to leverage basic business marketing principles that must be adapted because there is no inventory: if a room is not rented one evening, the revenue for that room night is lost forever.<\\/p>\r\n<p><strong>Do you have a hobby that provides relaxation during some of your free time?<\\/strong><\\/p>\r\n<p>I am a carto philatelist &ndash; a person who collects postage stamps containing maps or globes. There are about 38,000 of these stamps known to be issued by legitimate stamp issuing countries (no bogus stamps allowed in my collection!), and one stamp per day on average is issued somewhere in the world. My collection contains about 19,000 stamps (but who is counting?) with envelopes full of stamps that must be identified &ndash; there are not enough rainy days to get through them all!<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"faculty-spotlight\",\"jack-ninemeier\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/msu-online-information\\/ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program\\/","metaTitle":"MSU's MSMSL Ranked in Best Online Graduate Business Program","postTitle":"MSU's Master of Science in Management, Strategy and Leadership Now Ranked 16th Best Online Graduate Business Program","postName":"ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program","category":"msu-online-information","keywords":"","description":"MSU's Master of Science in Management, Strategy and Leadership (MSMSL) takes the number 16 spot in the non-MBA category in U.S. News & World Report.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19421648\\/msu-top-ranked.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Last month, U.S. News &amp; World Report released the latest edition of its Best Online Graduate Business Program rankings. &nbsp;Michigan State University's <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/resources\\/hospitality\\/hospitality-management-program-with-dr-ronald-cichy\\/\\" target=\\"_blank\\">Master of Science in&nbsp;Management, Strategy and Leadership (MSMSL)<\\/a> took the number 16 spot in the non-MBA category. &nbsp;This represents an advancement of 10 places from its 2016 ranking.<\\/p>\r\n<p>The online MSMSL program is a recent addition for MSU; it started in 2014 with just 31 students. &nbsp;Since then it has grown to include more than 350.<\\/p>\r\n<p>The curriculum is designed to provide students with the skills and knowledge they need to motivate individuals, mobilize teams, make strategic decisions and implement long-term plans. &nbsp;The online classroom is highly interactive and lessons are based on the latest and most relevant research findings. &nbsp;Required courses include Creating an Ethical Organization, Developing Managerial Skills, International Management, Negotiations, and Strategic Decision Making.<\\/p>\r\n<p>\\"We are extremely proud of our U.S. News &amp; World Report rankings,\\" said Donald Conlon,&nbsp;The Gambrel Family Endowed Professor of Management &amp; Chairperson at MSU's Broad College of Business. &nbsp;\\"Climbing 10 places to claim the number 16 spot on the&nbsp;Best Online Graduate Business Programs non-MBA list is a testament to our faculty's hard work and commitment. &nbsp;We look forward to providing this type of quality education to all of our students in the years to come.\\"<\\/p>\r\n<p>U.S. News notes that the&nbsp;Best Online Graduate Business Programs are ranked according to five criteria: &nbsp;student engagement, admissions selectivity, peer reputation, faculty credentials and training, and student service and technology. &nbsp;Data for the rankings was collected from August 2016 and October 2016.<\\/p>\r\n<p>The complete <a title=\\"2017 Best Online Graduate Business Programs\\" href=\\"http:\\/\\/www.usnews.com\\/education\\/online-education\\/mba\\" target=\\"_blank\\">2017 Best Online Graduate Business Programs<\\/a> listing&nbsp;now available on the U.S. News website.<\\/p>\r\n<p><strong>About Michigan State University<\\/strong><\\/p>\r\n<p>Founded in 1855 on the ideals of democratization of knowledge and empowering people through education, Michigan State University is an inclusive, internationally recognized university with a mission of advancing knowledge and transforming lives. MSU is the nation&rsquo;s pioneer land-grant university. Today this world-grant university is adapting its traditional principles to 21st Century challenges. MSU&rsquo;s success traces back to its mission and core values: quality, inclusiveness and connectivity. These interconnected values are what set the university apart. Its commitment to inclusion embraces opportunities for everyone ensuring that individuals from ordinary backgrounds with extraordinary talents and determination can transform their lives with advanced education.<\\/p>\r\n<p><strong>About Bisk<\\/strong><\\/p>\r\n<p>Bisk partners with leading universities and organizations to deliver online degree and certificate programs to learners around the world. For 20 years, Bisk&rsquo;s online program management services have helped universities and corporations expand their institutional reach and deliver quality programs at scale. Bisk has facilitated more than one 1 million enrollments for clients including Villanova, Notre Dame and Michigan State. Bisk is headquartered in Tampa, Florida with more than 750 employees. Learn more at <a title=\\"Bisk, Inc.\\" href=\\"http:\\/\\/www.bisk.com\\/\\" target=\\"_blank\\">Bisk.com<\\/a>.<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"588f5e024af5010067000569\\", \\"589caa2f6bee340099000182\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"msu-online-information\",\"ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/msu-online-information\\/ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program\\/","metaTitle":"MSU's MSMSL Ranked in Best Online Graduate Business Program","postTitle":"MSU's Master of Science in Management, Strategy and Leadership Now Ranked 16th Best Online Graduate Business Program","postName":"ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program","category":"msu-online-information","keywords":"","description":"MSU's Master of Science in Management, Strategy and Leadership (MSMSL) takes the number 16 spot in the non-MBA category in U.S. News & World Report.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904809\\/msu-top-ranked.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"msu-top-ranked","primaryContent":"<p>Last month, U.S. News &amp; World Report released the latest edition of its Best Online Graduate Business Program rankings. &nbsp;Michigan State University's <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\" target=\\"_blank\\">Master of Science in&nbsp;Management, Strategy and Leadership (MSMSL)<\\/a> took the number 16 spot in the non-MBA category. &nbsp;This represents an advancement of 10 places from its 2016 ranking.<\\/p>\r\n<p>The online MSMSL program is a recent addition for MSU; it started in 2014 with just 31 students. &nbsp;Since then it has grown to include more than 350.<\\/p>\r\n<p>The curriculum is designed to provide students with the skills and knowledge they need to motivate individuals, mobilize teams, make strategic decisions and implement long-term plans. &nbsp;The online classroom is highly interactive and lessons are based on the latest and most relevant research findings. &nbsp;Required courses include Creating an Ethical Organization, Developing Managerial Skills, International Management, Negotiations, and Strategic Decision Making.<\\/p>\r\n<p>\\"We are extremely proud of our U.S. News &amp; World Report rankings,\\" said Donald Conlon,&nbsp;The Gambrel Family Endowed Professor of Management &amp; Chairperson at MSU's Broad College of Business. &nbsp;\\"Climbing 10 places to claim the number 16 spot on the&nbsp;Best Online Graduate Business Programs non-MBA list is a testament to our faculty's hard work and commitment. &nbsp;We look forward to providing this type of quality education to all of our students in the years to come.\\"<\\/p>\r\n<p>U.S. News notes that the&nbsp;Best Online Graduate Business Programs are ranked according to five criteria: &nbsp;student engagement, admissions selectivity, peer reputation, faculty credentials and training, and student service and technology. &nbsp;Data for the rankings was collected from August 2016 and October 2016.<\\/p>\r\n<p>Complete and up-to-date <a title=\\"Best Online Graduate Business Programs\\" href=\\"http:\\/\\/www.usnews.com\\/education\\/online-education\\/mba\\" target=\\"_blank\\">Best Online Graduate Business Programs<\\/a> listing&nbsp;now available on the U.S. News website.<\\/p>\r\n<p><strong>About Michigan State University<\\/strong><\\/p>\r\n<p>Founded in 1855 on the ideals of democratization of knowledge and empowering people through education, Michigan State University is an inclusive, internationally recognized university with a mission of advancing knowledge and transforming lives. MSU is the nation&rsquo;s pioneer land-grant university. Today this world-grant university is adapting its traditional principles to 21st Century challenges. MSU&rsquo;s success traces back to its mission and core values: quality, inclusiveness and connectivity. These interconnected values are what set the university apart. Its commitment to inclusion embraces opportunities for everyone ensuring that individuals from ordinary backgrounds with extraordinary talents and determination can transform their lives with advanced education.<\\/p>\r\n<p><strong>About Bisk<\\/strong><\\/p>\r\n<p>Bisk partners with leading universities and organizations to deliver online degree and certificate programs to learners around the world. For 20 years, Bisk&rsquo;s online program management services have helped universities and corporations expand their institutional reach and deliver quality programs at scale. Bisk has facilitated more than one 1 million enrollments for clients including Villanova, Notre Dame and Michigan State. Bisk is headquartered in Tampa, Florida with more than 750 employees. Learn more at <a title=\\"Bisk, Inc.\\" href=\\"http:\\/\\/www.bisk.com\\/\\" target=\\"_blank\\">Bisk.com<\\/a>.<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"588f5e024af5010067000569\\", \\"589caa2f6bee340099000182\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"msu-online-information\",\"ms-management-strategy-and-leadership-ranked-in-best-online-graduate-business-program\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/tradeshows\\/msu-faculty-to-lead-scla-peer-groups\\/","metaTitle":"","postTitle":"MSU Faculty to Lead SCLA Peer Groups","postName":"msu-faculty-to-lead-scla-peer-groups","category":"tradeshows","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Michigan State University Professors David Closs, PhD, and Judith Whipple, PhD, will lead discussion about the impact of technology on inventory planning and management during the Supply Chain Leaders in Action Annual Executive Business Forum (SCLA).<\\/p>\r\n<p>SCLA, a program of the Distribution Business Management Association, features executives and academic faculty from the supply chain management field. MSU will be awarding the 2016 Annual Certificate of Advanced Education, in conjunction with DBMA, to participants. The Certificate of Advanced Education is awarded to all executives who attend the SCLA forums.<\\/p>\r\n<p>As facilitators for one of SCLA&rsquo;s peer groups, Closs and Whipple will moderate 10-20 supply chain professionals that will focus on managing inventory, as well as ways new technology can optimize processes and boost efficiencies.<\\/p>\r\n<p>Closs is the John H. McConnell Chaired Professor of Business Administration in the Department of Supply Chain Management at the Eli Broad College of Business, and specializes in the development and application of computer models and information systems for logistics operations and planning. Whipple specializes in supply chain integration, supply chain security and collaborative commerce.<\\/p>\r\n<p>&nbsp;<\\/p>\r\n<p>&nbsp;<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"tradeshows\",\"msu-faculty-to-lead-scla-peer-groups\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/be-tough-without-losing-respect\\/","metaTitle":"Leaders and Managers | Be Tough Without Losing Respect","postTitle":"Leaders and Managers: Be Tough Without Losing Respect","postName":"be-tough-without-losing-respect","category":"leadership","keywords":"","description":"How to gain respect from your subordinates without compromising your ability to be an effective leader and manager.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904805\\/gaining-respect-as-a-manager.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"gaining-respect-as-a-manager","primaryContent":"<p>Anyone who takes on a leadership position in an organization has a tough line to walk.<\\/p>\r\n<p>On the one hand, leaders want to command respect among those they lead. They want to demonstrate empathy and support, and have a real interest in helping the careers of the best and brightest working for them.<\\/p>\r\n<p>On the other, good leaders must be tough enough to fight for their people. And no leader or manager wants to get walked all over by being too nice or too compliant. That kind of weakness makes it difficult to provide leadership through good times, much less difficult times.<\\/p>\r\n<p>So should managers choose compassionate leadership or &ldquo;no more Mr. Nice Guy&rdquo;?<\\/p>\r\n<p>Both, actually.<\\/p>\r\n<p><strong>Tough But Fair<\\/strong><\\/p>\r\n<p>It&rsquo;s possible to become a tough leader without crossing the line into becoming the manager everyone can&rsquo;t stand. While having clear expectations and timelines for work product from employees is good, also consider some of the following ideas to keep in mind.<\\/p>\r\n<p><strong>Everyone is different:<\\/strong> Trying to fit everyone into a &ldquo;one size fits all&rdquo; model is a fool&rsquo;s errand. Each employee works differently and is motivated by different factors. Learn about your team and manage accordingly.<\\/p>\r\n<p><strong>Purpose:<\\/strong>&nbsp;An employee without a purpose is an employee who soon will cause a manager problems. Give employees a reason why their job is important beyond earning a paycheck.<\\/p>\r\n<p><strong>Praise:<\\/strong>&nbsp;Withholding praise or simply not recognizing good work leads to resentful employees. Take the time to both publicly and privately thank employees for doing something well.<\\/p>\r\n<p><strong>Respect:<\\/strong>&nbsp;<span>Smart leaders show respect in many ways, including by providing: clear goals that don&rsquo;t change without warning; communication that is detailed and thorough; and transparency in how the department operates. They also treat each employee with respect during private meetings.<\\/span><\\/p>\r\n<p><strong>Avoiding Being Too Nice<\\/strong><\\/p>\r\n<p>The trait of nice is an admirable one for family and friends. But with managers, that is not always the case. Some go too far and nice becomes a liability.<\\/p>\r\n<p>The Poynter Institute <a href=\\"https:\\/\\/www.poynter.org\\/2011\\/what-great-bosses-know-about-the-7-deadly-sins-of-the-too-nice-boss\\/125251\\/\\" target=\\"_blank\\">points out<\\/a> some of the issues that crop up for the too-nice manager. They include:<\\/p>\r\n<ul>\r\n<li>More assertive leaders have ideas that overshadow those from the too-nice manager.<\\/li>\r\n<li>Nice managers avoid dealing with tough issues, causing problems to pile up.<\\/li>\r\n<li>Not challenging employees who underperform leads to mediocrity becoming acceptable.<\\/li>\r\n<li>The nice manager ends up doing extra work that others don&rsquo;t want to do.<\\/li>\r\n<li>Too-nice leaders end up losing respect of other managers, top executives and their own employees.<\\/li>\r\n<\\/ul>\r\n<p>A sign that a leader has become too nice is if any of the above happens or executives and other managers point out the problem. Worse, it&rsquo;s an issue if good employees point out these issues, such as a fellow employee getting away with substandard work for a long period of time with no consequences.<\\/p>\r\n<p>If expectations and goals are clearly set, then holding employees accountable is fair. Doing so does not make a person not nice. Also, it&rsquo;s the key part of a manager&rsquo;s job.<\\/p>\r\n<p><strong>Earn Respect<\\/strong><\\/p>\r\n<p>All of the above can help with earning employees&rsquo; respect.<\\/p>\r\n<p>Another issue to keep in mind is that fear is not a good <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\">leadership tool<\\/a>. The idea of wanting to be feared more than respected is antiquated. Leaders today need to practice fairness, transparency and good communication. They should reward good employees and deal immediately with underperforming ones.<\\/p>\r\n<p>In short, respect is something that is earned over time. It does not come with the <a title=\\"Bridging the Gap Between Leadership and Management\\" href=\\"\\/resources\\/leadership\\/bridging-gap-leadership-and-management\\/\\">job title<\\/a>.<\\/p>\r\n<p><span>Smart leaders get to know their team members and treat them like people, not cogs in an organizational machine. They practice active listening, they are consistent in their actions and they never lie.<\\/span><\\/p>\r\n<p>These actions build trust and lead to respect.<\\/p>\r\n<p>As with everything that comes with leadership, the hard road is the right road. Becoming a tyrant or too nice are easy paths. Leaders who put in the <a title=\\"Strategic Leadership and Management - Recipes for Success\\" href=\\"\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/\\">time and effort<\\/a> will find they can be tough but fair while also earning their employees&rsquo; respect.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"be-tough-without-losing-respect\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/solving-hospitality-problems-revisiting-basics\\/","metaTitle":"Solving Sophisticated Hospitality Problem | Revisiting the Basics","postTitle":"Revisiting the Basics Can Help You Solve Sophisticated Hospitality Problems","postName":"solving-hospitality-problems-revisiting-basics","category":"hospitality","keywords":"","description":"A command of basic management functions including planning, organizing, coordinating, staffing, directing, controlling and evaluating are important in hospitality.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904780\\/hotel-problem-solving.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Hotel Problem Solving","primaryContent":"<p>There are no secrets to successful <a title=\\"The 5 Essentials of Hospitality Leadership\\" href=\\"\\/resources\\/hospitality\\/the-5-essentials-of-hospitality-leadership\\/\\" target=\\"_blank\\">leadership in a hospitality<\\/a> operation.&nbsp; Experience, knowledge, and common sense will be useful components in a leader&rsquo;s problem-solving toolbox. &nbsp;As well, command of basic management functions including planning, organizing, coordinating, staffing, directing, controlling and evaluating are very important.&nbsp; These basic resources can be very helpful in addressing many of the problems confronting today&rsquo;s hospitality operators.<\\/p>\r\n<p>Here are some examples:<\\/p>\r\n<p><strong>What do our guests like and dislike about the products and services we offer?<\\/strong><\\/p>\r\n<p>Basic communication principles can be used to address this challenge.&nbsp; There is a significant difference between a casual &ldquo;How was everything?&rdquo; and a genuine solicitation of guest input from a caring manager.&nbsp; Also, managers who supervise by walking around in a restaurant can often judge the quality of service by looking at the guests&rsquo; water glass (full = good service; almost empty = inadequate service).<\\/p>\r\n<p>Technology including social media, crowd-sourced websites and guest room media are among the relatively new sources of primary guest-related information.&nbsp; However, neither they nor any other information source will be useful unless the operator recognizes that the &ldquo;guest is the boss&rdquo; and knows much more about his or her own preferences than does an experienced manager.<\\/p>\r\n<p><strong>How do we reduce employee turnover?<\\/strong><\\/p>\r\n<p>Employee turnover is expensive and impacts the production and service attributes that help justify the value equation that makes guests loyal to our brands.&nbsp; Tactics to address this problem can be found in one of the most basic tenants many people learn as children: treat others the way you would like to be treated.&nbsp; Of course, useful strategies to increase employee retention must include innumerable tactics some of which including compensation management and succession planning can be sophisticated.&nbsp; However, a basic work culture driven by a core value of employee respect can set the precedent for interactions that improve rather than reduce employee morale.<\\/p>\r\n<p>One suggestion: think about things your best boss always did that you personally liked, and also think about what your worst boss did that you didn&rsquo;t like.&nbsp; These activities will likely suggest things that your own employees will and will not appreciate &ndash; and then challenge yourself to consistently do the right things.<\\/p>\r\n<p><strong>How can we reduce product costs without reducing quality standards?<\\/strong><\\/p>\r\n<p><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\" target=\\"_blank\\">Hospitality<\\/a> purchasers pay for more than products and services when they buy from vendors.&nbsp; Preferred suppliers should provide information and timely access to vendors and the resources that are procured.&nbsp; Free advice can be discovered by asking vendors questions such as, &ldquo;Do my service specifications require anything that I don&rsquo;t need?&rdquo; and &ldquo;I plan to use the product in this way; what product would be best for this purpose?&rdquo;&nbsp; The answers to these questions may suggest ways to reduce costs by obtaining those products and services that are most suitable for their intended use.<\\/p>\r\n<p><strong>How should I revise troublesome work processes (for example, those that hinder guest service or create workflow bottlenecks)?<\\/strong><\\/p>\r\n<p>This question can be easily answered with one or more basic tactics with a common objective: ask the employees who do the work. &nbsp;Effective leaders typically don&rsquo;t address challenges other team members are able to manage.&nbsp; Those closest to the situation are likely to have improvement suggestions.&nbsp; There are at least three potential advantages to this tactic: the leader is showing respect to the affected employees, alternatives may be generated that may not have otherwise been suggested and there is less likely to be resistance to change (the improvements are our idea &ndash; not the boss&rsquo;s idea!)<\\/p>\r\n<p><strong>Why is the new supervisor an under-performer?<\\/strong><\\/p>\r\n<p>Jane (or Bob) is a great entry-level employee and is promoted to a supervisory position in the same department, and work performance has since deteriorated.&nbsp; The cause must be a poor promotion decision &ndash; or was it?<\\/p>\r\n<p>In fact, the supervisor must for the first time, schedule, direct the work of and evaluate the performance of subordinates. Inventory, training, budget development and other tasks may represent additional responsibilities that were not previously performed by the new supervisor. &nbsp;<\\/p>\r\n<p>Many hospitality operations have inadequate supervisory training programs, if they have one at all.&nbsp; In the absence of effective training, is it assumed new supervisors would automatically learn how to do these activities?&nbsp; Recognition that people with positive attitudes (like most new supervisors!) must still be taught new work skills should be well-understood.&nbsp; &nbsp;<\\/p>\r\n<p><strong>In Conclusion<\\/strong><\\/p>\r\n<p>It is true that some &ndash; or perhaps even many &ndash; &nbsp;challenges confronted by <a title=\\"Potential Career Paths in the Hospitality Industry\\" href=\\"\\/resources\\/hospitality\\/potential-career-paths-in-the-hospitality-industry\\/\\" target=\\"_blank\\">hospitality managers<\\/a> and leaders can be addressed with relatively simple fixes. When these alternatives are useful, problem-solving time can then be diverted to issues requiring creativity and the commitment of significant resources which enable the organization to remain competitive.<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"5984b4a8e1b861009e0002ff\\", \\"5984b59436ef00002600035e\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"solving-hospitality-problems-revisiting-basics\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/seven-aspects-of-business-analytics-managers-should-understand\\/","metaTitle":"7 Aspects of Business Analytics All Managers Should Understand","postTitle":"7 Aspects of Business Analytics All Managers Should Understand","postName":"seven-aspects-of-business-analytics-managers-should-understand","category":"business-analytics","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904803\\/business-analytics-concepts.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"business-analytics-aspects","primaryContent":"<p>Business analytics is no longer the future of business. It is the present.<\\/p>\r\n<p>The use of data has spread to almost every industry. And data is no longer relegated to just the statistical analysis department. Uses of data range from the marketing department trying to <a title=\\"How Business Analytics is Changing the Way Companies Market to Consumers\\" href=\\"\\/resources\\/business-analytics\\/how-business-analytics-is-changing-the-way-companies-market-to-customers\\/\\">target the right consumer<\\/a> demographic to manufacturers streamlining operations on the factory floor.<\\/p>\r\n<p><span>Business analytics has also become an important tool for project managers in developing detailed project plans, and is key for financial departments in planning how to spend and invest money.<\\/span><\\/p>\r\n<p>Certain aspects of analytics should be part of every manager&rsquo;s education. Even for those who don&rsquo;t work directly every day with analytics, the strategy behind crucial techniques should be thoroughly understood.<\\/p>\r\n<p>They include the seven following data analysis concepts.<\\/p>\r\n<p><strong>Correlation Analysis<\\/strong><\\/p>\r\n<p>This technique allows for comparison of two separate variables to determine if there is a relationship between them. Analysts typically use this approach when business leaders suspect that two variables work together in some way. Correlation analysis offers a way to test the assumption. An example might be testing whether the page through which people enter a website leads to more actual purchases of a product or service.<\\/p>\r\n<p><strong>Data Mining<\\/strong><\\/p>\r\n<p>This term covers much of what analysts do with large data sets, often referred to as <a title=\\"Big Data Recruitment\\" href=\\"\\/resources\\/business-analytics\\/big-data-recruitment\\/\\">Big Data<\\/a>. Using sophisticated statistical analysis, they research large amounts of data looking for patterns and trends that can prove useful to a business. They also look for correlations between two variables. The key here is providing actionable recommendations based off large amounts of information. An example includes searching health records from a certain large patient demographic to determine steps that can be taken to improve health outcomes.&nbsp;<\\/p>\r\n<p><strong>Experimental Design<\\/strong><\\/p>\r\n<p>In this area, analytics are used to test the validity of a <a title=\\"How Business Analytics Can Help Your Business\\" href=\\"\\/resources\\/business-analytics\\/how-business-analytics-can-help-your-business\\/\\">strategic business plan<\\/a>. That can include a hypothesis, new packaging for a product or a strategic marketing plan. This typically involves making changes in one department within an organization and comparing it to a &ldquo;control&rdquo; &ndash; a department where the change wasn&rsquo;t made. This approach can determine whether the change improved productivity, saved money or enhanced the quality of a product or service.<\\/p>\r\n<p><strong>Factor Analysis<\\/strong><\\/p>\r\n<p>This technique is typically put into play when comparing a large number of variables, rather than just two. The statistical approaches used within factor analysis can help reduce the number of those variables, resulting in a reduction in the amount of data needed. An example comes from baseball, a statistically rich sport that increasingly uses data analytics to develop in-game strategy. For example, a baseball team might take a large data set of thousands of individual plays and determine that just a handful of factors typically determine the outcome.<\\/p>\r\n<p><strong>Linear Optimization<\\/strong><\\/p>\r\n<p>This technique aids organizations in reducing the information from large data sets into an actionable series of steps. Using a linear mathematical model, analysts determine the best outcome possible based on a set of constraints. In business, those constraints can include manpower, time, money and materials. Linear optimizations help determine the best combination of those factors to reach the best possible outcome &ndash; typically increased profit at reduced cost.<\\/p>\r\n<p><strong>Meta-Analysis<\\/strong><\\/p>\r\n<p>Sometimes in business analytics, it&rsquo;s best not to reinvent the wheel. Meta-analysis involves the research of studies previously done on an issue. Researchers look to the earlier work, often conducted over decades, to determine trends, find patterns and discover relationships between variables. This approach can save both time and money involved with conducting original statistical research.<\\/p>\r\n<p><strong>Regression Analysis<\\/strong><\\/p>\r\n<p>This technique involves research into whether one variable has a large effect on another. For example, what impact does demand have on price structure? This analysis is the type airlines do on a daily basis to set ticket prices. Using regression analysis to check past data on the effect of one variable on another can help business leaders make accurate decisions in areas such as pricing before the trend becomes apparent to competitors.<\\/p>\r\n<p>These represent some of the key <a title=\\"Actionable Tips to Analyze Unstructured Data\\" href=\\"\\/resources\\/business-analytics\\/actionable-tips-to-analyze-unstructured-data\\/\\">statistical techniques used in data analysis<\\/a>. Managers across an organization should make them a part of their overall education in running their section of a business.&nbsp;<span>It can help not only in understanding data analytics, but also<span class=\\"Apple-converted-space\\">&nbsp;<\\/span><\\/span>in<span><span class=\\"Apple-converted-space\\">&nbsp;<\\/span>knowing what to ask for when developing a new strategy.<\\/span><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"seven-aspects-of-business-analytics-managers-should-understand\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/faculty-spotlight\\/joe-potchen\\/","metaTitle":"Joe Potchen | Faculty Spotlight","postTitle":"Faculty Spotlight: Joe Potchen","postName":"joe-potchen","category":"faculty-spotlight","keywords":"","description":"As Assistant Attorney General, Professor Joe Potchen has 25 years experience in banking, securities, antitrust and other corporate oversight experience. ","publicationDate":"","pageSubHeading":"An Assistant Attorney General for the State of Michigan, Potchen is a visiting professor at Michigan State.","defaultPrimaryImage":"\\/media\\/20269106\\/joe-potchen.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"joe-potchen","primaryContent":"<p>Dinner-table talk provided the ingredients for Joe Potchen&rsquo;s eventual career path, serving up topical debates and fresh perspectives as a staple of mealtimes with his parents and siblings.<\\/p>\r\n<p>&ldquo;I found great joy in learning about new ideas and trying to understand other points of view,&rdquo; said Potchen, an Assistant Attorney General for the State of Michigan and a visiting professor at <a title=\\"Michigan State University&rsquo;s Eli Broad College of Business\\" href=\\"\\/about\\/msu-broad-college-of-business\\/\\">Michigan State University&rsquo;s Eli Broad College of Business<\\/a>.<\\/p>\r\n<p>&ldquo;My family background and the enjoyment I derive from discussing issues made the law a seemingly natural fit,&rdquo; he said. &ldquo;I saw it as an opportunity to enhance my skills at debating issues and formulating arguments, which are basic tools for lawyers.&rdquo;&nbsp;&nbsp;<\\/p>\r\n<p>After earning his law degree from Loyola University Chicago, he joined the Attorney General&rsquo;s Office in his home state. He has held various roles in the nearly 25 years since then, including serving as chief of the Corporate Oversight Division, handling banking, securities, antitrust and other white-collar cases.<\\/p>\r\n<p>In the mid-2000s, Potchen began teaching a business law course for MBA students at Michigan State, where he had earned his bachelor&rsquo;s degree. He now teaches the graduate-level course Creating an Ethical Organization, part of the curriculum for the <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/resources\\/leadership\\/\\" target=\\"_blank\\">Master of Science in Management, Strategy and Leadership<\\/a> program offered 100% online.<\\/p>\r\n<p>The Potchen family&rsquo;s East Lansing roots run deep.<\\/p>\r\n<p>Three decades before Potchen was an undergrad on campus, his father, E. James Potchen, earned his undergraduate degree from Michigan State. The elder Potchen was appointed the first chairman of MSU&rsquo;s then-new Department of Radiology in 1975, retiring from the university nearly 40 years later.<\\/p>\r\n<p>Two of Joe Potchen&rsquo;s siblings are MSU grads and his daughter is studying arts and humanities there.<\\/p>\r\n<p>&ldquo;We&rsquo;re huge Spartan fans,&rdquo; he said.<\\/p>\r\n<p>We spoke with Potchen about his work as a Michigan State visiting professor, the role his courtroom experience plays in shaping his classroom methods and the importance of fostering ethical decision-making.<\\/p>\r\n<p><strong>Q. Can you tell us about your background and how you developed an interest in the legal profession?<\\/strong><\\/p>\r\n<p>I come from a family that prioritizes learning. My father is a doctor, lawyer and has a master&rsquo;s degree in business. My brother and sister are doctors and my other sister is a lawyer. My parents did a great job showing us the importance of a good education while giving us the tools to excel. They continuously stressed the importance of expanding our world view and thinking about how we can help others. At the dinner table we often debated issues and discussed current events. I found great joy in learning about new ideas and trying to understand other points of view. Now I have a wonderful wife and three fantastic kids. I&rsquo;ve tried to instill these same ideals upon them.<\\/p>\r\n<p><strong>Q. You have spent more than a decade as a visiting professor at Michigan State University, your alma mater. Can you tell us about the courses and students you teach?<\\/strong><\\/p>\r\n<p>I began teaching at Michigan State for the weekend MBA program in 2005. My first course was business law. Most students in the program have full-time jobs and the average age is around 30. I immediately enjoyed the experience. Class discussions were lively and informative since many students brought their various backgrounds and perspectives into the mix.&nbsp;&nbsp;<\\/p>\r\n<p>A few years later, they asked me to teach the <a title=\\"Creating an Ethical Organization\\" href=\\"\\/programs\\/masters-degree\\/graduate-courses\\/creating-an-ethical-organization\\/\\">business ethics course<\\/a> in the program and I jumped on the opportunity. I taught both courses for a while, but when I was promoted within the Attorney General&rsquo;s Office, I decided to focus only on business ethics.&nbsp;<\\/p>\r\n<p>Since 2012, I have also taught business law and business ethics to undergraduate students in Australia for MSU&rsquo;s study abroad program.<\\/p>\r\n<p><strong>Q. Wells Fargo. Uber. Volkswagen. Recent years have brought a string of high-profile corporate scandals with ethical issues at their core. Are we seeing more of these controversies? Why do these scandals continue to occur?<\\/strong><\\/p>\r\n<p>I&rsquo;m not sure that we are really seeing more of these controversies. Rather, it seems that the media coverage is greater and more comprehensive. To me, much of what we&rsquo;re seeing is a repeat of history. Many ethical disasters we see today arise from the same set of mistakes that led to the Enron scandal, the 2008 financial crisis and a myriad of other cases. First, there are usually misguided priorities. Second, there is shortsightedness with some greed mixed in. And, third, there is usually some failed oversight. We must be vigilant at addressing these issues if we are going to see change in the corporate environment.<\\/p>\r\n<p><strong>Q. You&rsquo;ve noted that allowing a problem to fester can spell disaster. What are some warning signs of questionable ethical behavior?<\\/strong><\\/p>\r\n<p>One of the first warning signs is when we begin cutting corners. We are often taught the correct way to handle a situation or complete a task. However, with pressure we find ourselves doing less than we know should be done. We don&rsquo;t do that extra verification or we skip the required review. Managers must be cognizant of the pressures they put on staff, and ensure that things are done properly and thoroughly.&nbsp;<\\/p>\r\n<p>Another warning sign is when we stop asking questions and bury our heads to problems that are right in front of us. Author Margaret Heffernan calls this practice &ldquo;willful blindness&rdquo; and stresses that we ignore the obvious at our own peril. She stresses the importance of being a critical thinker and to seek answers. One of her quotes that I think is helpful to understanding ethical warning signs is: &ldquo;We make ourselves powerless when we choose not to know.&rdquo; I believe when we begin choosing not to know, we make ourselves susceptible to a number of ethical pitfalls.&nbsp;<\\/p>\r\n<p><strong>Q. What are the key factors in fostering an environment that promotes ethical decision-making?<\\/strong><\\/p>\r\n<p>Awareness is one key factor. As indicated in my previous response, it is important to be aware of the pressure that staff is under and to ask questions. If managers can foster an open dialogue and notice what is happening in the workplace, it will enhance ethical behavior. &nbsp;<\\/p>\r\n<p>Another factor is leading by example. While this notion may be clich&eacute;, it is critical for <a title=\\"Guide to Ethical Decision-Making\\" href=\\"\\/resources\\/leadership\\/guide-to-ethical-decision-making\\/\\">ethics in the workplace<\\/a>. Managers must behave in the same manner that they expect their employees to behave.<\\/p>\r\n<p><strong>Q. You have served as an Assistant Attorney General for the State of Michigan for more than 20 years, currently as division chief of the Corporate Oversight Division. What gives you the greatest satisfaction as a state attorney?<\\/strong><\\/p>\r\n<p>Being able to practice law the &ldquo;right&rdquo; way. By that, I mean that I&rsquo;m not driven by the business of law to bill hours or collect fees from a client. Rather, I&rsquo;m able to spend time formulating arguments that are based on the law. Also, in my management role, I&rsquo;m able to work with a number of dedicated and committed public servants who are truly focused on doing what&rsquo;s best for the people of Michigan.<\\/p>\r\n<p><strong>Q. Given the thicket of ethical issues faced by attorneys every day, where do you turn for guidance and support when faced with such a dilemma?<\\/strong><\\/p>\r\n<p>There are a number of resources. Our office has an ethics policy and a designated ethics advisor where we can seek guidance on various ethical issues. There are also various laws governing ethics for state employees; and the state bar has ethics assistance available. Also, as stated previously, I work with a number of great people and we are free to discuss issues that may arise.<\\/p>\r\n<p><strong>Q. How does your courtroom experience impact your classroom instruction?<\\/strong><\\/p>\r\n<p>I enjoy public speaking. I think that is another reason I turned to law. Spending time to formulate and organize arguments so a jury can follow them is critical to success in the courtroom. This skill transfers easily into the classroom setting. It is important to properly formulate and organize <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">class lectures<\\/a> so students can remain engaged.<\\/p>\r\n<p><strong>Q. How has education shaped your own career path?<\\/strong><\\/p>\r\n<p>Education has implanted a desire to learn. Every time we learn about something new, it is an opportunity to delve into the topic and get as much information as possible to formulate an opinion. The law is a great conduit to learning.<\\/p>\r\n<p><strong>Q. Do you have a favorite fictional lawyer in books or on television?<\\/strong><\\/p>\r\n<p>Atticus Finch, from Harper Lee&rsquo;s &ldquo;To Kill a Mockingbird.&rdquo; I admired his strength and integrity, especially when representing the less fortunate. To me, he epitomizes honor in the legal profession.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"faculty-spotlight\",\"joe-potchen\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/how-to-prepare-your-supply-chain-for-hurricane-season\\/","metaTitle":"How to Prepare Your Supply Chain for Hurricane Season","postTitle":"How to Prepare Your Supply Chain for Hurricane Season","postName":"how-to-prepare-your-supply-chain-for-hurricane-season","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904821\\/supply-chain-hurricane-preparation.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"supply-chain-hurricane-preparation","primaryContent":"<p>Supply chain management (SCM) is a complex business on the best of days. Under adverse weather conditions such as a hurricane, a supply chain can quickly move from complex to chaotic, causing severe supply chain disruptions.<\\/p>\r\n<p>Fortunately, supply chain managers have methods to prepare for such an event. Keeping hurricane-related logistical problems to a minimum is not an impossible feat.<\\/p>\r\n<p>Much was learned in 2005. That year, Hurricane Katrina caused supply chain disruptions, knocking out power and transportation routes along the Gulf Coast.<\\/p>\r\n<p>Procter &amp; Gamble,&nbsp;<a title=\\"The Value of Best-Laid Plans: Hurricane Katrina After Math\\" href=\\"http:\\/\\/www.supplychainbrain.com\\/content\\/research-analysis\\/supply-chain-innovation-awards\\/single-article-page\\/article\\/pg-after-devastation-of-hurricane-katrina-shows-the-value-of-best-laid-plans-1\\/\\" target=\\"_blank\\">for example<\\/a>, had to ship in food, set up a phone center and even dig a well to supply employees&rsquo; water. Moving their coffee supply operations temporarily to Kansas City from New Orleans, the company eventually had operations back up within a month.<\\/p>\r\n<p>That&rsquo;s just one example of organizations dealing with supply chain issues in the midst of devastation caused by a hurricane, whether it&rsquo;s Katrina, Sandy or Harvey.<\\/p>\r\n<h4><strong>Hurricane-Related Supply Chain Disruptions<\\/strong><\\/h4>\r\n<p>Preparing for a hurricane requires consideration of many possibilities. High winds combined with the potential for flooding make for a long list of potential problems.<\\/p>\r\n<p>Most of the danger is focused on certain areas of the country and certain types of facilities involved in the supply chain.<\\/p>\r\n<p><strong>Geography<\\/strong><\\/p>\r\n<p>The East Coast has the most homes that could potentially be affected by hurricanes. CoreLogic, a California-based data analysis company,&nbsp;<a title=\\"CoreLogic Storm Surge Analysis: U.S. Homes at Risk of Hurricane Storm Surge Damage\\" href=\\"http:\\/\\/www.corelogic.com\\/about-us\\/news\\/corelogic-storm-surge-analysis-identifies-nearly-6.9-million-us-homes-at-risk-of-hurricane-storm-surge-damage-in-2017.aspx\\" target=\\"_blank\\">estimates<\\/a>&nbsp;that nearly 7 million homes in the United States face the risk of storm surge as of 2017.<\\/p>\r\n<p>The total reconstruction cost for those properties is estimated at $1.5 trillion.<\\/p>\r\n<p>Much of the danger also is focused on Texas and Florida, which have the largest coastlines on the Gulf of Mexico. Major metropolitan areas most at risk during the annual hurricane season include: Miami, Tampa-St. Petersburg, Naples and Jacksonville in Florida; New York City, New York; New Orleans, Louisiana; Virginia Beach, Virginia; and Houston, Texas.<\\/p>\r\n<p><strong>Supply Chain Issues<\\/strong><\\/p>\r\n<p>For supply chain managers, knowing the areas most likely to experience hurricane-related damage is vital. So is knowing which links in the chain are most likely to experience disruption.<\\/p>\r\n<p>These include ports. Warehouses also are high on the list, as they often are built on low land near port terminals. Transportation routes also are vulnerable, as flood waters can wash out road surfaces. That can happen even with major highways, such as Interstate 10 during Hurricane Katrina.<\\/p>\r\n<p>Water and wind also can undercut railroads and weaken bridge foundations, leading to further transportation disruption.<\\/p>\r\n<h4><strong>Preparing for the Storm<\\/strong><\\/h4>\r\n<p>Although much of this is beyond their influence, supply chain managers can prepare in areas where some control is possible. This gives them the best chance for a faster recovery and at keeping the supply chain operational as best as possible.<\\/p>\r\n<p><strong>Awareness<\\/strong>: Identifying facilities that are in high-risk areas helps managers prepare for the worst. This also includes maintaining a consistent system for checking on weather every day along the supply chain footprint.<\\/p>\r\n<p><strong>Alternate plan<\\/strong>: As with Procter &amp; Gamble temporarily moving from New Orleans to Kansas City in the aftermath of Hurricane Katrina, supply chain managers need to have an emergency plan at the ready for facilities in high-risk areas. Alternatives include temporary warehouse services and stepping up production at facilities outside the path of disruptive weather.<\\/p>\r\n<p><strong>Coordination<\\/strong>: Emergency plans must be developed far in advance with providers along the supply chain. Ensure each provider has a plan to provide services in the event of an emergency.<\\/p>\r\n<p><strong>Multiple services<\\/strong>: Another strategy is to line up suppliers in advance in case primary providers can no longer function in the aftermath of a hurricane. This includes ground and air transportation, as well as fuel suppliers, warehousing and storage, materials suppliers, and vehicle supply and storage.<\\/p>\r\n<h4><strong>Protecting the Supply Chain<\\/strong><\\/h4>\r\n<p>Supply chain professionals have an array of SCM concepts, strategies and tools at their disposal to predict and mitigate disruptions caused by natural disasters, such as hurricanes or earthquakes, or manmade emergencies, such as terror attacks or cyber intrusions.<\\/p>\r\n<p><strong>Supply Chain Visibility<\\/strong>: Global corporations such as Jabil, a product solutions company, use supply chain visibility software to gather and analyze real-time data from their vast networks of suppliers. This allows supply chain managers to identify red flags and initiate alternate sourcing methods immediately.<\\/p>\r\n<p><strong>Business Continuity Planning<\\/strong>: According to the Federal Emergency Management Agency (FEMA), nearly 4 in 10 businesses never resume operations after a disaster. Lack of planning often is the culprit. Through business continuity planning, organizations can address a range of potential risks, develop emergency preparedness plans and help ensure an expedited return to normal operations.<\\/p>\r\n<p><strong>Weather Analytics<\\/strong>: Expanding access to Big Data and analytics software allows organizations to predict where, when and how weather conditions will impact their supply chains. For example, a hurricane may not only impede the flow of goods along a supply chain, it may also prevent customers from getting to retail outlets to purchase emergency supplies. Supply chain managers use data to forecast product demand and ensure an adequate supply of necessities, whether it&rsquo;s water, medications, generators, flashlights or plywood.<\\/p>\r\n<h4><strong>Resuming Normal Service<\\/strong><\\/h4>\r\n<p>In the aftermath of a hurricane, the focus should be on the people affected by the storm. But for supply chain managers, the emphasis must also be on resuming normal operations as quickly as possible. Not doing so can cause steep losses in company revenue, which can mean the prospect of lost wages or jobs for employees, including in affected areas.<\\/p>\r\n<p>Preparing for all possibilities is challenging, but having a plan ready to roll in the aftermath of a hurricane can speed and ease recovery for supply chains and people alike.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"how-to-prepare-your-supply-chain-for-hurricane-season\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/msu-msl-graduates-2016\\/","metaTitle":"","postTitle":"Graduates Traveled to Campus from Near and Far to Walk in Spring Commencement","postName":"msu-msl-graduates-2016","category":"leadership","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>More than 45 students from two cohorts of students in&nbsp;the MS in Management, Strategy and Leadership program participated in MSU&rsquo;s Spring 2016 commencement ceremony at the Breslin Center in East Lansing.<\\/p>\r\n<p>Graduates from Michigan, as well as California, Nevada, New Jersey, Texas and Tennessee attended the ceremony. Graduates in attendance represented about 40% of master&rsquo;s degree students eligible to walk.<\\/p>\r\n<p>The <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">MS in MSL at Michigan State University<\\/a> is offered exclusively online with the support and technology of Bisk Education. Students studied within Bisk&rsquo;s interactive classroom environment that promotes collaboration with MSU faculty members and other students. As a result, the students gained knowledge, not only from Michigan State University, but also from each person&rsquo;s unique professional perspectives. Congratulations MSU alumni!&nbsp;<\\/p>\r\n<p>&nbsp;<\\/p>\r\n<div class=\\"span12\\">\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067308\\/msu-msl-2.jpg\\" alt=\\"Msu -msl -2\\" title=\\"Msu -msl -2\\"\\/><\\/p>\r\n<\\/div>\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067307\\/msu-msl-1.jpg\\" alt=\\"MSU grads 1\\" title=\\"MSU grads 1\\"\\/><\\/p>\r\n<\\/div>\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067315\\/msu-msl-3.jpg\\" alt=\\"Msu -msl -3\\" title=\\"Msu -msl -3\\"\\/><\\/p>\r\n<\\/div>\r\n<\\/div>\r\n<div class=\\"span12\\">\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067316\\/msu-msl-4.jpg\\" alt=\\"Msu -msl -4\\" title=\\"Msu -msl -4\\"\\/><\\/p>\r\n<\\/div>\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067317\\/msu-msl-5.jpg\\" alt=\\"Msu -msl -5\\" title=\\"Msu -msl -5\\"\\/><\\/p>\r\n<\\/div>\r\n<div class=\\"span4\\">\r\n<p><img width=\\"200\\" height=\\"133\\" src=\\"\\/media\\/17067318\\/msu-msl-6.jpg\\" alt=\\"Msu -msl -6\\" title=\\"Msu -msl -6\\"\\/><\\/p>\r\n<\\/div>\r\n<\\/div>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"msu-msl-graduates-2016\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/how-hiring-the-right-people-can-increase-overall-hotel-quality\\/","metaTitle":"How Hiring the Right People Can Increase Overall Hotel Quality","postTitle":"How Hiring the Right People Can Increase Overall Hotel Quality","postName":"how-hiring-the-right-people-can-increase-overall-hotel-quality","category":"hospitality","keywords":"","description":"Hospitality leaders want to hire and retain great employees with a positive attitude and the appropriate knowledge and skills.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19904778\\/increase-hotel-quality.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Increase Hotel Quality","primaryContent":"<p>Quality relates to the consistent delivery of products and services according to expected standards. In many industries it is people, rather than technology and machines, who deliver quality. The <a title=\\"Potential Career Paths in the Hospitality Industry\\" href=\\"\\/resources\\/hospitality\\/potential-career-paths-in-the-hospitality-industry\\/\\">hospitality industry<\\/a> is no exception. Employees in this highly labor-intensive industry have traditionally been needed to deliver the quality expected of the best hotels.<\\/p>\r\n<p><a title=\\"What Does It Mean To Be a Leader in Hospitality?\\" href=\\"\\/resources\\/hospitality\\/what-does-it-mean-to-be-a-leader-in-hospitality\\/\\">Hospitality leaders <\\/a>want to hire and retain great employees with a positive attitude and the appropriate knowledge and skills, or the ability to learn and acquire them. Remember that great employees will be the best &ndash; not the first &ndash; applicants to consider for employment, because the &ldquo;warm body syndrome&rdquo; to save management time has never been a selection best practice. In fact, new employees, even those with positive &ldquo;can-do&rdquo; attitudes, can quickly become disenchanted when they are improperly supervised.<\\/p>\r\n<p>Therefore, a priority is required to develop recruitment and selection processes to bring those staff members onboard who truly want to be successful. However, savvy leaders also know that employees can easily become dissatisfied and disinterested in effectively serving guests if they are not treated with genuine respect by their managers.<\\/p>\r\n<p>Here are some suggestions about how <a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">hospitality<\\/a> leaders can encourage new employees to be successful and to meet quality standards on the job.<\\/p>\r\n<p><strong>Know and share responsibilities applicable to the new position.<\\/strong> A current and accurate job description is a must during the recruitment process. Those beginning new jobs are looking for confirmation that their employment decision was a good one, and any surprises about work requirements after they are employed are not viewed positively.<\\/p>\r\n<p><strong>Don&rsquo;t over-promise during the recruitment process.<\\/strong> If applicable, indicate a willingness to provide ongoing professional development activities to those who desire these opportunities after they can perform the jobs for which they were initially employed.<\\/p>\r\n<p><strong>Consistently utilize &ldquo;employer of choice&rdquo; strategies, and not just to impress job applicants.<\\/strong> Examples include talking about the organization&rsquo;s mission, respecting employees, and aligning them with the mission. As well, remember the concept of &ldquo;back door&rdquo; marketing: the spirit of hospitality should be shared with those coming in the back door (employees) as well as with the guests who enter through the front door.<\\/p>\r\n<p><strong>Be a facilitative leader (also called servant leader)<\\/strong>. Ensure employees know what to do to help move the organization toward the mission, and then provide training and necessary resources, such as appropriate time, equipment, and supplies. Leaders should be there when needed and evaluate progress, but they should not micro-manage.<\\/p>\r\n<p><strong>Allow aligned staff members to participate in the decision-making process.<\\/strong> How might the department do its fair share of helping the hospitality organization achieve business plan goals? How can work processes be improved?<\\/p>\r\n<p>These are examples of employee planning inputs that can help your organization move ahead quickly and provide the best quality possible.<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"597b6c779a07c50094000420\\", \\"597b6dd389276a001c0003fa\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"how-hiring-the-right-people-can-increase-overall-hotel-quality\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/actionable-tips-to-analyze-unstructured-data\\/","metaTitle":"Actionable Tips to Analyze Unstructured Data","postTitle":"Actionable Tips to Analyze Unstructured Data","postName":"actionable-tips-to-analyze-unstructured-data","category":"business-analytics","keywords":"","description":"Learn some tips on how to analyze unstructured data. The key is to extract what you need to know to make informed decisions for your organization.\r\n","publicationDate":"","pageSubHeading":"Unstructured information can be extracted and integrated with structured data to help a firm make smarter business decisions.","defaultPrimaryImage":"\\/media\\/20269131\\/unstructured-data-tips.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"unstructured-data-tips","primaryContent":"<p>In a perfect world, all data for an organization is structured &ndash; sorted neatly into categories, labels, columns and boxes, synchronized and collected across the organization, and accessed easily.<\\/p>\r\n<p>The reality is that about 80% of business data is unstructured, including information in documents, spreadsheets, emails, presentations, audio and video, web searches, images and social media posts. While some of the information may have been generated internally, it is considered &ldquo;unstructured&rdquo; because the intelligence doesn&rsquo;t fit neatly into a database.<\\/p>\r\n<p>While structured information can define or identify behaviors, unstructured data provides a more complete explanation, description or prediction of a particular behavior or change in demand.<\\/p>\r\n<p>Unstructured data is currently analyzed by extraction. For example, with fingerprint matching, the actual fingerprint image is totally unstructured. To analyze a fingerprint, key points are identified and then mapped. The map, which is structured data, is what is actually matched. Unstructured prints aren&rsquo;t analyzed; the extracted information is.<\\/p>\r\n<p>Overall, most unstructured data uses extraction, text analysis and text abstraction with a relational database to create an integrated view of the data, enabling the organization to make smarter business decisions.<\\/p>\r\n<p>Retailers such as Chico&rsquo;s FAS have been able to integrate social media communications with its customer data to offer targeted promotions to customers, while healthcare providers such as Seton Healthcare Family have been able to save money from readmitting patients by identifying readmission triggers, according to an Information Management article.<\\/p>\r\n<p>When analyzing unstructured data and integrating the information with its structured counterpart, keep the following in mind:<\\/p>\r\n<h2>Choose the End Goal<\\/h2>\r\n<p>Do you need a simple number, a trend or something else? Knowing your end goal is essential to determine how to analyze your unstructured data. Not all of it will be useful or yield a win given the volume of information potentially involved. For example, when companies want to determine social media sentiment, they want to know if statuses, tweets or comments are negative or positive. If the goal is to examine if the overall reaction to one of their marketing initiatives is negative, considering only words and hashtags related to that campaign can be a useful focus point instead of analyzing all social media information from an arbitrary time range.<\\/p>\r\n<h3>Select Method of Analytics<\\/h3>\r\n<p>After determining what the end goal and other goals are, you can decide how to structure the unstructured data to identify the information. With social media sentiment, certain words and phrases within posts are assigned as good or bad values. A good word or phrase may get a &ldquo;+1&rdquo;, a bad &ldquo;-1,&rdquo; and neutral &ldquo;0.&rdquo; The sentiment score is determined by the sum of the word or phrase scores, thus creating structured numeric data that came from the unstructured source text. Any analysis of these scores, such as seeing if the posts are mostly positive, is therefore on the structured numeric text summaries rather than on the text itself.<\\/p>\r\n<h3>Identify All Data Sources<\\/h3>\r\n<p>Use sources of data that are entirely relevant (nothing tangentially related to the topic), including information from online reviews and customer feedback forms, as well as information from devices.<\\/p>\r\n<h3>Evaluate Your Technology<\\/h3>\r\n<p>Choose data storage and information retrieval architecture based on scalability, volume, variety and philosophy. Some big data tools are designed to manage and analyze unstructured data, such as those based on Hadoop, a software platform that can store huge files and process the information.<\\/p>\r\n<h3>Get Real-Time Access<\\/h3>\r\n<p>Real-time access requires tracking real-time activities and making predictions relevant to the business based on predictive analytics. For example, in e-commerce, real-time access can allow companies to provide quotes in real-time. In a 24\\/7 business climate, real-time data collection is especially essential and whatever technology platform an organization uses needs to make sure no data is lost.<\\/p>\r\n<h3>Use Data Lakes<\\/h3>\r\n<p>Data warehouses store data with concrete structures and categories, which is useful when all the information is structured. However, repositories known as data lakes are easier to use for unstructured data because you can access data in its native format, preserving the metadata and anything else that may assist in analysis.<\\/p>\r\n<h3>Clean Up the Data<\\/h3>\r\n<p>Create a copy of the original file and clean up the data; for example, expand any text that is informal or written in shorthand or symbols. Organizing data ensures that all valuable information is represented.<\\/p>\r\n<h3>Retrieve, Classify and Segment Data<\\/h3>\r\n<p>After data is identified and cleaned up, prioritize parts of it depending on what you are looking for. One method uses tagging by parts of speech to extract entities, such as &ldquo;person,&rdquo; &ldquo;location,&rdquo; or &ldquo;organization.&rdquo; Logistic Regression, Naive Bayes, k-means and other supervised and unsupervised machine learning also can be utilized to find patterns in customer behavior, target for a campaign and classify documents.<\\/p>\r\n<p>Temporal modeling techniques can be utilized to analyze the most relevant topics being discussed by customers on topics and events they share via forms, social media or other platforms. Customers&rsquo; disposition may also be analyzed with sentiment analysis of social media, reviews and feedback. This can inform future product recommendations and overall trends.<\\/p>\r\n<h3>Visualize Data Analysis<\\/h3>\r\n<p>Using graphs and charts to visualize your analysis ensures that the information can be used by other parties to make recommendations based on the data.&nbsp;<\\/p>\r\n<!-- BEGIN KAPOST ANALYTICS CODE -->\r\n<p>&nbsp;<\\/p>\r\n<!-- END KAPOST ANALYTICS CODE -->","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"actionable-tips-to-analyze-unstructured-data\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/warehouse-and-distribution-center-best-practices\\/","metaTitle":"Warehouse and Distribution Center Best Practices","postTitle":"Warehouse and Distribution Center Best Practices","postName":"warehouse-and-distribution-center-best-practices","category":"supply-chain","keywords":"","description":"Warehouses and distribution centers should have a set of best practices they follow to reduce errors and improve accuracy and service","publicationDate":"","pageSubHeading":"Effective warehouse operations can increase service while minimizing costs.","defaultPrimaryImage":"\\/media\\/18499553\\/distribution-center-best-practices.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Distribution centers are the rock of the <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">supply chain<\\/a>.<\\/p>\r\n<p>Evolving from warehouses and throughput centers, distribution centers are driven by technology and focus on relationships with suppliers and customers. They provide transportation, labeling and packing, order fulfillment, cross docking, order preparation and processing, shipping, receiving, performance measurement, returned goods processing, as well as whatever other processes external and internal departments and stakeholders need.<\\/p>\r\n<p>Safe and efficient practices are necessary to reduce errors, labor and cycle time, and increase accuracy and service. Below are some guidelines distribution professionals should keep in mind:<\\/p>\r\n<h3>Track Everything<\\/h3>\r\n<p>Tracking all material moves and making sure that everything is put away in the right spot, from the rack to shelving, is essential. Scan all destination locations, assign locations close to pick slots where the product will be needed next and put fast-moving items in areas that are easy to access. Any step that cannot be tracked or recorded in the transaction should be eliminated or placed on a list of movements to fix.<\\/p>\r\n<h3>Automate Data Collection<\\/h3>\r\n<p>Recording data automatically can increase productivity and accuracy, and lower labor costs. Capturing real-time information using bar codes and radio frequency identification tags can get products off the dock quickly and reduce human issues typically caused by manual receiving, such as counting and data errors, from the tracking process. Automatic data collection also increases historical information, which allows managers to change product locations based on order consistency and picking difficulty.<\\/p>\r\n<p><strong><a title=\\"How the Seafood Industry is Integrating New Technology into its Supply Chain\\" href=\\"\\/resources\\/supply-chain\\/how-the-seafood-industry-is-integrating-new-technology-into-its-supply-chain\\/\\">READ: How the Seafood Industry is Integrating Tech Into its Supply Chain<\\/a><\\/strong><\\/p>\r\n<h3>Synchronize Data<\\/h3>\r\n<p>Synchronizing all real-time data captured in a warehouse management system (WMS) improves company visibility and streamlines data integration. In addition to tracking SKUs, storage types and other warehouse data, using the appropriate scan validation steps is also essential to maintaining inventory accuracy.<\\/p>\r\n<h3>Increase Visibility of Operations<\\/h3>\r\n<p>All of this tracking, collection and synchronization data increases the visibility of warehouse operations across all departments. Using a WMS and any additional solution such as Enterprise Resource Planning software, can help facilitate access to data.<\\/p>\r\n<h3>Implement Vendor Compliance Programs<\\/h3>\r\n<p>Require suppliers to provide detailed information like standard case quantities, advanced shipment notifications and accurate labels, such as RFID tags or bar code labels, for incoming shipments. Vendor compliance programs require distribution centers to collaborate with suppliers on merchandising and procurement. Companies will sometimes hire a vendor compliance manager to measure and monitor supplier performance.<\\/p>\r\n<h3>Streamline Picking Processes<\\/h3>\r\n<p>To increase productivity, implement order picking strategies that can save travel time. Mapping routes based on time and distance using WMS technology can identify the most efficient route, or analyze facility maps to align with strategy.<\\/p>\r\n<h3>Minimize Manual Steps Needed<\\/h3>\r\n<p>Creating automated lines through robotic assistance or physical space improvements can help decrease the manual steps needed. The use of a shipping carton instead of a tote, implementing print-and-apply labeling systems, offering in-motion weighing and manifesting, having semi-automated and automated sealing\\/taping stations can all reduce employee touches.<\\/p>\r\n<h3>Use Cross Docking<\\/h3>\r\n<p>Cross docking reduces material handling and warehouse storage time because products are shipped out shortly after arrival at the dock. Loading products from one transportation to another bypasses warehousing and stockpiling by sorting the products in a staging area before reloading them directly onto the next vehicle.<\\/p>\r\n<h3>Focus on Warehouse Replenishment<\\/h3>\r\n<p>Use information system and structured movement processes to replenish warehouse stock. Defining both receiving process and stock locations can lead to time and cost savings.<\\/p>\r\n<h3>Emphasize Employee Training<\\/h3>\r\n<p>Having well-trained and cross-functional employees supports a more productive work environment. Employees need to be well-versed in the right processes and skills, especially safety operations. Going beyond training employees on machinery and creating organizational goals, making metrics for individual performance and team efficiency goals can help each employee feel responsible for the part played in the complex processes at work in a warehouse distribution center. Employees will also feel motivated to become more efficient at their tasks, which enhances productivity for the company.<\\/p>\r\n<p><strong><a title=\\"Corporate Training\\" href=\\"\\/admissions\\/corporate-training\\/\\">Learn More About Education Options For Your Team<\\/a><\\/strong><\\/p>\r\n<h3>Maintain Proper Lighting<a title=\\"Corporate Training\\" href=\\"\\/admissions\\/corporate-training\\/\\"><\\/a><\\/h3>\r\n<p>Although this is a simple issue, distribution centers are known for having limited lighting. Proper light distribution can improve any operation by reducing inaccurately picked inventory and incorrect product placement as well as preventing staffing issues, safety issues, shipping halts and potential lawsuits.<\\/p>\r\n<p>Other best practices to use in warehouse distribution centers include the following:<\\/p>\r\n<ul>\r\n<li>Schedule simultaneous shipments<\\/li>\r\n<li>Practice ongoing cycle count<\\/li>\r\n<li>Implement dynamic sorting<\\/li>\r\n<li>Consider using a labor management tool and an ERP system<\\/li>\r\n<li>Prioritize security<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"warehouse-and-distribution-center-best-practices\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/qualities-of-effective-change-agents\\/","metaTitle":"Qualities of Effective Change Agents","postTitle":"Qualities of Effective Change Agents","postName":"qualities-of-effective-change-agents","category":"leadership","keywords":"Change Management, Change Agent","description":"Organizations are looking to change agents to execute new processes and help employees adjust to new ways of doing things in a business climate influenced by technology, globalization and shifting customer demands.","publicationDate":"","pageSubHeading":"In an ever-evolving business climate, change agents help facilitate new ways of doing things.","defaultPrimaryImage":"\\/media\\/16509884\\/changesuperhero_default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Change is inevitable, a part of doing business in a world influenced by technology, globalization and evolving customer demands. <a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/resources\\/leadership\\/what-is-change-management\\/#.VvBbytIrLcs\\">Change management<\\/a> has in recent years shifted from a specialty to being more of a leadership quality that affects how companies and teams adapt to shifting marketplaces and continue daily operations.<\\/p>\r\n<p>Whereas change management used to primarily focus on operational and\\/or process improvements and cost effectiveness, it is now something that managers are using to think about how things get done regardless of institutional hierarchy. Organizations are looking to change agents to <a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/resources\\/leadership\\/executing-smooth-and-permanent-change\\/#.VvF4lNIrJph\\">execute new processes<\\/a> and help employees adjust to new ways of doing things.<\\/p>\r\n<p>Change agents can be managers or employees, or external consultants hired to facilitate initiatives. Internal change agents have the advantage of being familiar with an organization&rsquo;s history, operations and people, while external change agents can provide a fresh perspective without the influence of a firm&rsquo;s traditions and culture, according to an article in the <i>International Journal of Management, Business and Administration<\\/i>.<\\/p>\r\n<p>Whether an organization appoints internal change agents, hires outside consultants or does a combination of both scenarios, &ldquo;the success of any change effort depends heavily on the quality and workability of the relationship between the change agent and the key decision makers within the organization,&rdquo; the article stated.<\\/p>\r\n<p>Today, playing the role of change agent has never been more important. Failing to do so has never been more costly. If changes are not conducted smoothly and regularly, what would be milestones in a company&rsquo;s growth could become morale disasters full of missed objectives and a lack of commitment from the people necessary to make change happen. With this in mind, here are some tips for those looking to become a better change agent.<\\/p>\r\n<h3><strong>Change Agent Qualities<\\/strong><\\/h3>\r\n<ul>\r\n<li><strong>Flexibility<\\/strong>. Being open to change requires an entrepreneurial attitude. Leaders have to tap into creative instincts to find non-traditional ways for business to grow and exploit opportunities. This includes connecting with people of different generations and backgrounds to gain a deeper understanding of perspectives, experiences and personalities.<\\/li>\r\n<li><strong>Diversified Knowledge<\\/strong>. Successful leaders avoid getting stuck in the confines of their industry. By looking at what is going on in other sectors, and seeing what is working and applicable to their own industries, leaders can gain valuable insights and spot new opportunities for growth.<\\/li>\r\n<li><strong>Priority and Results Focus<\\/strong>. In creating change, it&rsquo;s often helpful to tie specific priorities to the overall business goals. These are must-win battles that determine success or failure, and are focused on improving the company&rsquo;s performance in the marketplace. Doing this will streamline decision making and create a clear picture of how the company is measuring up to expectations.<\\/li>\r\n<li><strong>Ownership and Responsibility<\\/strong>. People respect courage and accountability. In order to lead effectively, executives and managers need to ultimately hold themselves responsible for their team&rsquo;s performance. They may have to make decisions that go against dissenting opinions and can cause conflicts, but doing so with conviction and ready to handle the consequences will ultimately demonstrate that their intentions are motivated by the best interests of the company, thus gaining the trust of their people.<\\/li>\r\n<li><strong>Effective Listening Skills<\\/strong>. Effective change agents are able to explore perspectives and take them into account when looking for solutions. This will help in getting buy-in to a change; people want to feel that others are listening to their ideas. Those who do will develop stronger relationships with their people by gaining trust.&nbsp;<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"qualities-of-effective-change-agents\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/keys-to-resilient-customer-service\\/","metaTitle":"The Keys to Resilient Customer Service","postTitle":"The Keys to Resilient Customer Service","postName":"keys-to-resilient-customer-service","category":"hospitality","keywords":"","description":"Listening, empowerment, authenticity are just some of several critical keys to resilient customer service, but what is the most important?","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19648130\\/keys-to-resilient-customer-service.jpeg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p style=\\"font-size: 1.2em;\\">A happy staff is the key to happy guests in the hospitality industry.&nbsp;<a title=\\"Happy Employees Equals Happy Customers\\" href=\\"https:\\/\\/www.forbes.com\\/sites\\/blakemorgan\\/2015\\/03\\/04\\/happy-employees-equals-happy-customers\\/\\" target=\\"_blank\\">Hard research and anecdotal evidence<\\/a>&nbsp;show that employees who feel secure, supported and empowered provide a richer and more engaging guest experience than employees who don&rsquo;t feel they make a difference. &ldquo;Always treat your employees exactly as you want them to treat your best customers,&rdquo; explains&nbsp;<a title=\\"Steven R. Covey\\" href=\\"https:\\/\\/www.stephencovey.com\\/\\" target=\\"_blank\\">Steven R. Covey<\\/a>&nbsp;in his bestseller, The Seven Habits of Highly Effective People.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">This, like many things in life, is easier said than done. How do you encourage your staff to be more caring, warm and empathetic toward guests? This is a complex conversation, but the details usually boil down to three main tactics:&nbsp;listening,&nbsp;empowerment&nbsp;and&nbsp;authenticity.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Investing in your employees&rsquo; happiness can have a strong impact on the bottom line. Happier employees who feel engaged at work are potentially less likely to leave for other jobs. This, in turn, decreases the costs involved in hiring and training new employees. Further, guests who feel they are receiving exceptional treatment are likely to return, spend additional money, and ultimately become loyal to your brand.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">This discussion is especially important in the hospitality industry, where service makes all the difference and people&nbsp;<i>are<\\/i>&nbsp;the product. The finest luxury resort or most upscale restaurant in the world will still garner negative feedback from guests if the staff is indifferent or discourteous.<\\/p>\r\n<h3>Listening<\\/h3>\r\n<p style=\\"font-size: 1.2em;\\">Managers shouldn&rsquo;t assume they know what their staff wants and values. Building a resilient hospitality workforce begins with asking questions and listening to the responses.&nbsp;<a title=\\"Unhappy Employees Equals Unhappy Customers\\" href=\\"http:\\/\\/www.forbes.com\\/sites\\/blakemorgan\\/2015\\/03\\/04\\/happy-employees-equals-happy-customers\\/2\\/#426736a53e29\\" target=\\"_blank\\">Forbes says this is not happening<\\/a>, however. Among companies that give annual employee engagement surveys:<\\/p>\r\n<ul style=\\"font-size: 1.2em;\\">\r\n<li>27 percent of managers never even read the results<\\/li>\r\n<li>52 percent of managers read the results but take no action<\\/li>\r\n<\\/ul>\r\n<p style=\\"font-size: 1.2em;\\">According to Forbes, HR and talent management expert Josh Bersin says that companies in all industries, not just hospitality, need to take a more holistic approach to listening to employees. The concept of the annual employee survey is more than 30 years old, but employees can now speak out in real time through social media and employment-related websites. Instead of taking the pulse once a year (or less often!), it&rsquo;s now possible to talk with employees on a much more frequent basis.&nbsp; This is relatively easy to do in the hospitality industry, where managers and staff traditionally work closely together, and there are many opportunities to engage in conversation.<\\/p>\r\n<h3>Empowerment<\\/h3>\r\n<p style=\\"font-size: 1.2em;\\">If managers want to provide truly exceptional customer service to their guests, they might consider giving front-line staff the ability to resolve problems without deferring to a supervisor. One example of this trend can be found at the Ritz-Carlton Hotel Company. This organization uses written empowerment guidelines, but on the whole, employees are given wide latitude to take action. Some examples: An employee might credit a guest for a free night if he or she wasn&rsquo;t satisfied, or upgrade a guest to a better room or &ldquo;comp&rdquo; a meal if a service challenge has occurred.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Empowerment, however, should consist of more than discretionary spending. According to the Houston Chronicle, experts suggest that managers in all industries can empower staff to take more control over their job duties, team structure and career planning. While this might not be possible in every hospitality setting, employees should be made to feel empowered to share ideas and make suggestions to improve the working environment and guest experience.<\\/p>\r\n<h3>Authenticity<\\/h3>\r\n<p style=\\"font-size: 1.2em;\\">Entrepreneur Richard Branson, who recently has expanded his empire to include&nbsp;hotels, says that guests can sniff out insincere customer service &mdash; and they don&rsquo;t enjoy it. The company is very selective about who it hires, looking for employees with the attributes and attitude to make an authentic connection with guests,&nbsp;according to a November 2016 Forbes article.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">The lesson for managers is to do away with scripts and rigid rules, and allow staff to build personal connections with guests. Genuine person-to-person interaction will lead to a positive guest experience.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Customer service expert Micah Solomon&nbsp;has written about a less-formal approach to dealing with guests, and it provides an excellent conclusion to this article: &ldquo;Excessive formality is hazardous to your business because it clashes with the personal style of your customers, millennials in particular, making your brand appear out of touch or even condescending.&rdquo;<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"5899ea7e79e842000d00004a\\", \\"5900dba1dfaf110030000375\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"keys-to-resilient-customer-service\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/big-data-recruitment\\/","metaTitle":"Using Big Data for Employee Recruitment and Engagement","postTitle":"Improving Employee Engagement and Productivity via Big Data Recruitment","postName":"big-data-recruitment","category":"business-analytics","keywords":"","description":"A number of corporations are learning how to gather big data to help them hire prospective employees and engage current ones.\r\n","publicationDate":"","pageSubHeading":"A company culture driven by data uses credible, objective, measurable information to guide decision making.","defaultPrimaryImage":"\\/media\\/18499561\\/bigdatarecruitment.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>EHarmony has mastered the ability to connect people based on data, and it plans to use the same strategy behind its business model to tap into the market of people in search of the perfect job, rather than the perfect mate.<\\/p>\r\n<p>The new job recruitment platform, Elevated Careers by eHarmony, matches job seekers with potential companies based on factors involving culture, personality and skill using a &ldquo;Compatibility Scorecard&rdquo; that uses the information provided in a questionnaire to tell you how compatible and satisfied you are with your current job and company. The scorecard breaks down individual and company values so both can see what they have in common to understand compatibility. Along with eHarmony&rsquo;s matching technology, the scorecard pairs candidates with job listings.<\\/p>\r\n<p>EHarmony is the latest firm to tap into the new and growing trend of data-driven recruitment, in which organizations use information to help find talent. A number of corporations are learning how to gather big data through things like behavioral analyses to reveal the things they don&rsquo;t know or aren&rsquo;t even thinking about when it comes to their employees. Another common HR tool that is fueled by data is predictive workforce planning, which aligns the employee needs of a business with how HR plans to supply that need.<\\/p>\r\n<p>A company culture driven by data uses credible, objective, measurable information to guide decision making. As technology evolves, data-driven cultures are going to become more common in the business world. Even though the recruiting world has taken its time latching on to this trend, things are beginning to change quickly.<\\/p>\r\n<p>Data-driven recruitment may also increase a company&rsquo;s performance and boost employee engagement. Information about a candidate&rsquo;s personality and how the person fits within a particular company&rsquo;s culture could play a much bigger role in addressing retention, engagement and productivity among employees.<\\/p>\r\n<p>Big data provides corporations with the reasoning behind issues concerning employee engagement and productivity. By looking closer at this data, companies can gain a better understanding of how issues like these can be addressed and over time how to avoid them in the future.<\\/p>\r\n<p><a title=\\"How Business Analytics Can Help Your Business\\" href=\\"\\/resources\\/business-analytics\\/how-business-analytics-can-help-your-business\\/\\"><strong>READ: How Business Analytics Can Help Your Business<\\/strong><\\/a><\\/p>\r\n<p>Despite the benefits of a data-driven HR model, most companies are hesitant to adopt a new process because they don&rsquo;t know where to start. However, companies that want to stay ahead of their competitors may have no choice but to join in on the growing trend of HR data (turnover rate, ROI, promotion rate, absence rate), ready or not.<\\/p>\r\n<p>&ldquo;Analytics will take action or make a recommendation,&rdquo; said Holger Mueller, Vice President and Principal Analyst at Constellation Research. &ldquo;As such they make a recruiters&rsquo;\\/business users&rsquo; life easier.&rdquo;<\\/p>\r\n<h2>Using Big Data to Find Talent: Elevated Careers by eHarmony<\\/h2>\r\n<p>Elevated Careers, which launched in April, requires job candidates to upload a resume and fill out a profile. Profile information is then paired with eHarmony&rsquo;s matching technology to connect individuals with job matches based on skills, values and personality. Searches can be conducted based on keywords and other parameters. Job seekers can directly apply for jobs matching search queries, as well as view compatibility information and predicted job satisfaction with a specific organization, helping lead to higher productivity and retention among employees. &nbsp;<\\/p>\r\n<p>Employers who want to begin using Elevated Careers are not required to complete a compatibility questionnaire. The site&rsquo;s database is constantly being updated using offline research and information from similar companies and other job seekers. With that information, Elevated Careers creates a culture profile for a firm, and that is how the site matches a company with potential employees compatible with an organization&rsquo;s culture.<\\/p>\r\n<p>Sites like Monster.com and LinkedIn.com do not pair job seekers with positions based on compatibility, skills, values or any kind of data; instead, those sites present candidates with thousands of job openings.<\\/p>\r\n<p>Elevated Careers has also partnered with Simply Hired to provide job seekers with access to the job postings on that site. Over the next 12 months, eHarmony hopes to add more partners to Elevated Careers and get 1 million job seekers using its platform. Their goal: &ldquo;to make employees happier, while reducing churn and adding performance for the company,&rdquo; according to a TechRepublic article.<\\/p>\r\n<h2>Using Big Data to Drive Engagement and Productivity<\\/h2>\r\n<p>Since the economic crash of 2008, Americans in the workforce have been struggling to adapt to the fluctuating economy. However, while the economy has improved immensely over the years, the attitude of Americans in the workforce has remained stagnant.<\\/p>\r\n<p>According to Gallup, only 35% of Americans can say they feel engaged and happy to be in their current position at work, which is causing a lot of companies to lose money. The results of another Gallup study found that disengaged employees cost the U.S. somewhere between $450 billion to $550 billion per year in lost productivity. An employee that isn&rsquo;t feeling engaged or motivated isn&rsquo;t going to be as productive as an employee that is passionate about what they are doing.<\\/p>\r\n<p>\\"The general consciousness about the importance of employee engagement seems to have increased in the past decade,\\" said Gallup's Chief Scientist for Workplace Management and Wellbeing, Jim Harter, Ph.D., according to a Gallup article. \\"But there is a gap between knowing about engagement and doing something about it in most American workplaces.&rdquo;<\\/p>\r\n<p>With the implementation of data-driven processes, companies should begin to slowly close that gap. Using things like predictive analytics can provide companies with information about employees looking to leave, identify the need for mentoring, new jobs, or advancement which in turn will improve employee satisfaction and engagement ultimately decreasing employee turnover and increasing productivity.<\\/p>\r\n<p>Wells Fargo recently developed a predictive model to help them with selecting qualified candidates for teller and personal banker positions, according to an article in the McKinsey Quarterly. The company worked with Kiran Analytics to identify qualities that engaged high-performing employees in client-facing positions and looked for those specific qualities in potential candidates. At the end of the program&rsquo;s first year, new employee retention was up by 15% for tellers and 12% for personal bankers.<\\/p>\r\n<p>Using data analytics, companies can better select employees whose values and qualities align with the organization and identify the reasons behind current employee disengagement, ultimately resulting in happier and more productive employees.<\\/p>\r\n<h2>How to Implement Data-Driven Recruitment<\\/h2>\r\n<p>Most companies already use analytics to improve other functions throughout the business, making it easier for recruiting leaders to implement a new data-driven HR model. Here are seven ways to help promote a data-driven recruiting culture at your company, according to Jibe, a company specializing in recruiting software.<\\/p>\r\n<ol>\r\n<li><strong>Get Executive Buy-In<\\/strong> &ndash; Having the support of your organization&rsquo;s senior leaders is a necessity when it comes to exploring data initiatives and acquiring the funds needed for training on new skills and tools.<\\/li>\r\n<li><strong>Empower Your Team with Technology<\\/strong> &ndash; Without having access to the right technology and training on how to make the most of it, your team will cease to have a true data-driven culture.<\\/li>\r\n<li><strong>Test Your New Program First<\\/strong> &ndash; Deploying your new system in small increments or to a small number of applicants at first will give you a chance to start collecting feedback and looking at the results without messing up your entire talent acquisition strategy.<\\/li>\r\n<li><strong>Establish Clear Goals<\\/strong> &ndash; Before launching new data initiatives, clear goals need to be established and specific responsibilities need to be assigned out to each member of your team.<\\/li>\r\n<li><strong>Let Tech Users Lead the Charge<\\/strong> &ndash; Someone that is already familiar with the latest advances in the tech world will adapt quicker to new data tools.<\\/li>\r\n<li><strong>Incorporate Change Management into Your Approach<\\/strong> &ndash; Not everyone is a fan of change, so have a plan in place to address resistance and concerns among your employees.<\\/li>\r\n<li><strong>Don&rsquo;t Forget to Continuously Improve<\\/strong> &ndash; Demonstrating the ability to adapt based on results will make your data-driven culture stronger and over time, produce better recruitment.<\\/li>\r\n<\\/ol>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"big-data-recruitment\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/manage-green-stadium-through-scm\\/","metaTitle":"How to Manage a Green Stadium Through Supply Chain Management","postTitle":"How to Manage a Green Stadium Through Supply Chain Management","postName":"manage-green-stadium-through-scm","category":"supply-chain","keywords":"","description":"Learn about how NFL stadiums are going green using supply chain management.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/18386138\\/nflsupplychain.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>The NFL partners with several charities and programs to help give back to the fans who have made it the most popular sport in the nation, and over the last several years, it has made <i>going green <\\/i>a top initiative.<\\/p>\r\n<h2>What Does a Green NFL Look Like?<\\/h2>\r\n<p>MetLife Stadium is the home of the New York Jets and New York Giants, and in 2015, it was voted the most sustainable sports stadium on the planet. As such, it&rsquo;s the standard for the green NFL, thanks to features like&hellip;<\\/p>\r\n<ul>\r\n<li>The use of aggressive recycling programs<\\/li>\r\n<li>Low-flow faucets and toilets<\\/li>\r\n<li>Waterless urinals<\\/li>\r\n<li>Food composting<\\/li>\r\n<li>Mass transit alternatives for fans<\\/li>\r\n<\\/ul>\r\n<p>The stadium was built in 2010, in collaboration with the U.S. Environmental Protection Agency, so that it could reduce energy, water and waste production across all operations.<\\/p>\r\n<p>Other stadiums have taken similar steps to reduce their footprint. Levi&rsquo;s Stadium, home of the San Francisco 49ers, acquires 85% of its water from recycled sources and 78% of its food from suppliers within 150 miles of the stadium.<\\/p>\r\n<p>Philadelphia&rsquo;s Lincoln Financial Field generates 100% of its electricity on-site, and prides itself on being a &ldquo;zero-waste&rdquo; facility.<\\/p>\r\n<p>Soldier Field, in Chicago, has also taken steps to lower operating costs, conserve energy and water and reduce greenhouse gas emissions.<\\/p>\r\n<p>Even the NFL headquarters has received LEED (Leadership in Energy and Environment Design) certification, after a move to Manhattan in 2011.<\\/p>\r\n<h2>How Does the NFL Sustain a Green Stadium?<\\/h2>\r\n<p>It&rsquo;s not enough for the NFL to initiate green practices if those practices aren&rsquo;t sustainable, and <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">supply chain management<\\/a> is the solution to sustainability. There are well-tested strategies to supply chain sustainability, and the NFL has exemplified each of them thus far.<\\/p>\r\n<ul>\r\n<li><strong>Acquire a clear vision for positive influence<\\/strong> &ndash; This involves three separate phases. The first is targeting and minimizing risk. The NFL is too big to afford a business disruption of any kind, and they&rsquo;ve safeguarded their green initiative in a way that will reduce any negative risk. The second phase is supply chain improvement, which involves the development of systems and processes to increase the power of positive impacts, several of which are detailed above regarding stadium improvements. The third phase is supply chain transformation, which is the execution of those systems and processes.<\\/li>\r\n<li><strong>Gauge impact and influence<\\/strong> &ndash; Key performance indicators are necessary for any major initiative. The NFL monitors the levels of energy it&rsquo;s preserving and waste it&rsquo;s reducing, and it vets those figures from franchise to franchise to measure what&rsquo;s working and what&rsquo;s not. This is a critical part of supply chain sustainability &ndash; communicating with stakeholders to uncover the objective impact and influence of your systems and processes.<\\/li>\r\n<li><strong>Collaborate<\\/strong> &ndash; It&rsquo;s nearly impossible to facilitate sweeping changes without a little help. The NFL works directly with owners and outside experts to help make sure their stadiums are always improving in energy conservation and waste reduction. These partnerships help the league set standards and objectively analyze what they&rsquo;re trying to accomplish.<\\/li>\r\n<\\/ul>\r\n<p>The NFL, and all other major North American sports, are seen as trendsetters in big business. But &ldquo;trends&rdquo; are fleeting. The NFL wants to be an agent for positive change and beneficial influence, and they&rsquo;re making a difference by going green and sustaining their efforts with supply chain management.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"manage-green-stadium-through-scm\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/leadership-lessons-from-the-basketball-court\\/","metaTitle":"Leadership Lessons from the Basketball Court","postTitle":"Leadership Lessons from the Basketball Court","postName":"leadership-lessons-from-the-basketball-court","category":"leadership","keywords":"Michigan State Spartans men's basketball, Tom Izzo MSU Basketball coach, basketball leadership","description":"Tom Izzo is a widely renowned basketball coach, leader and mentor. This is how he does it. ","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/16031150\\/msu_coach_izzo-min.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>College athletics coaches live in an unforgiving world, where a few bad results lead to questions about strategy, management style and effectiveness.<\\/p>\r\n<p>This is especially true in basketball, where coaches are capable of garnering their own spotlight as they chew out officials, manage timeouts and instruct their players in ways that resemble a commander leading his troops into battle.<\\/p>\r\n<p>Tom Izzo is Michigan State&rsquo;s commander-in-chief. Known for remarkable consistency, Izzo is set to lead the Spartans to their 19<sup>th<\\/sup> consecutive NCAA Tournament since taking over as head basketball coach in 1995. Among his achievements:<\\/p>\r\n<ul>\r\n<li>Seven Big Ten Championships<\\/li>\r\n<li>Seven Final Four appearances<\\/li>\r\n<li>Two appearances in the National Championship game, winning the title in 2000<\\/li>\r\n<\\/ul>\r\n<p>Izzo is known for his ability to coach teams beyond the expectations set for them and his rather generous open-door policy. He turned down the opportunity to coach LeBron James and a title contending team in the NBA in 2010 when he announced, &ldquo;I am here for life at Michigan State,&rdquo; thereby garnering respect from his players and the athletic community. Here are some of the characteristics that embody Izzo&rsquo;s leadership style, as described by former players, colleagues and friends.<\\/p>\r\n<h3>Honesty and Authenticity<\\/h3>\r\n<p>Izzo&rsquo;s friend, colleague and former assistant Brian Gregory told ESPN in 2014 that one of Izzo&rsquo;s greatest attributes is that he is &ldquo;brutally honest.&rdquo;<\\/p>\r\n<p>&ldquo;He doesn't tell his players what they want to hear, but rather what they need to hear, even when they don't want to hear it,&rdquo; Gregory said.<\\/p>\r\n<p>Despite his success, Izzo remains grounded. Hailing from a small Michigan town, he has maintained a reputation for being real and accessible. He is one of the most recognizable faces on campus and he embraces it, yet never lets his celebrity distract him from being involved at every level in the pursuit of perfection for MSU, be it a social issue on campus or a beef between players in his locker room.<\\/p>\r\n<p>Even though a recent visit to the Boys and Girls Club of Flint with the team garnered headlines, Izzo told MLive.com it wasn&rsquo;t meant for the publicity as much as it was to find a way to help address the city&rsquo;s water crisis. The Spartans basketball team spent the day after a road game helping kids with a water bottle recycling project after Flint received millions of donated plastic water bottles. Izzo&rsquo;s connection to Flint goes beyond a desire to help the community. Several players on the 2000 national championship team &ndash; nicknamed the &ldquo;Flintstones&rdquo; &ndash; grew up in the area. The coach said he plans to spend time in Flint after the end of basketball season to help devise a way to address the water crisis.&nbsp;<\\/p>\r\n<h3>Developing Talent<\\/h3>\r\n<p>Michigan State does not always land the top recruit in the country, yet under Izzo&rsquo;s guidance, 16 players have gone onto play in the NBA, with eight being selected in the first round of the NBA Draft. Two former Spartans, Shannon Brown and Draymond Green, play roles in championship teams.<\\/p>\r\n<p>Many of Izzo&rsquo;s players stay for the full four years, a rare occurrence in basketball these days. The reason stems from a way of thinking about development at MSU that recognizes the difference between playing in the NBA and having a career in the NBA. It takes time to truly learn the game and develop into a player who can be effective at the next level. Golden State Warrior Green knows this as well as anyone having played under Izzo from 2008 to 2012.<\\/p>\r\n<p>&ldquo;Coach Izzo will give you the opportunity to take film home and then sometimes he'll bring you in his film session, just you and him and you realize it's like you aren't watching the same film at all,&rdquo; Green told ESPN of learning from Izzo in 2014.<\\/p>\r\n<p>Another aspect of it is Izzo&rsquo;s eye for talent. Izzo told the audience during the 2007 Greater Lansing Business + Sports Luncheon that he looks for &ldquo;versatility. I don&rsquo;t like a &lsquo;guard&rsquo; or a &lsquo;center&rsquo; or a &lsquo;one sport guy.&rsquo; Most basketball coaches love one-sport guys. I hate one-sport guys. I like multidimensional people, (because) I think they have multidimensional skills.&rdquo;<\\/p>\r\n<p>In general, his players possess a willingness to listen, learn and develop the type of multi-dimensional skills that make them stand out from other players.<\\/p>\r\n<h3>Team Focus<\\/h3>\r\n<p>One thing people around the Spartan basketball program always note is Izzo&rsquo;s unshakable commitment to the team. His relationship with his players go beyond that of an ordinary coach to being a close friend and mentor. Despite the fact that Green is no longer a Michigan State player, he still calls the coach, knowing his open-door policy unlike any other coach out there.<\\/p>\r\n<p>&ldquo;I called him at two in the morning a few days ago, and he answered,&rdquo; Green said in the ESPN interview. &ldquo;He doesn't need to do that anymore for me. I'm not one of his players anymore, but he will always do that. Past, present and future players, he's always there for them.''<\\/p>\r\n<p>But it isn&rsquo;t just MSU&rsquo;s players that marvel at Izzo&rsquo;s focus on the team. Izzo has a reputation for helping his fellow coaches, even if that means sitting with the family of a women&rsquo;s golf recruit and her parents for an hour, as Dave Pruder, MSU&rsquo;s director of athletic equipment, told ESPN.<\\/p>\r\n<p>Izzo and other MSU athletics coaches also collaborate with faculty from the Eli Broad College of Business for the <a href=\\"http:\\/\\/broad.msu.edu\\/winning-teams\\/\\">Building Winning Teams: A Quest for Excellence<\\/a> program that helps business professionals enhance their leadership ability and to build strong teams. That may seem like a strange use of a basketball coach&rsquo;s time to some, but to Izzo, it&rsquo;s about ensuring that Michigan State competes at the highest level. Whether that means giving a speech or helping the school identify and lure a new football coach, Izzo is ready to help. For him, history and culture are held up as something to take in pride in.<\\/p>\r\n<p>Izzo even looks at the families of student athletes as part of the team. His willingness to listen to athletes and their families, to absorb their values and find a way to serve as a mentor so that he and his coaching staff can essentially be like second parents to their athletes also plays a major role in getting the best out of his teams.<\\/p>\r\n<h3>Pursuing Results<\\/h3>\r\n<p>The things Izzo does besides winning on the basketball court set him apart as a leader, but at the end of the day, the record books will talk about his wins and losses.<\\/p>\r\n<p>Izzo is focused on perfection, according to MSU Athletic Director and close friend Mark Hollis. In an interview with ESPN, Hollis explained that Izzo &ldquo;worries about everything. His mind is constantly maneuvering through what's wrong in the pursuit of perfection.''<\\/p>\r\n<p>The level of consistency achieved in MSU&rsquo;s basketball program is done through two principles: preparation and accountability.<\\/p>\r\n<p>Looking at Michigan State&rsquo;s basketball schedule, fans might notice the number of powerhouse opponents the Spartans face early in the season. That is deliberate, as Izzo aims to expose his team to tournament-style play from the beginning, while evaluating the way his group handles success, failure and adversity. By the time the tournament arrives, he has a tight-knit group playing at the highest level.<\\/p>\r\n<p>In terms of accountability, Izzo understands that while everyone&rsquo;s goals are different, they have a role to play in the larger success of the program. Whether it&rsquo;s an academic goal, getting drafted or winning a conference championship, each player is instructed to identify a goal at the beginning of the season and told that they will be held accountable for achieving it, sports agent Molly Fletcher wrote in her blog. By getting the players to buy in, Izzo has been able to polish players into well rounded professionals and teams into national champions.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"leadership-lessons-from-the-basketball-court\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/property-maintenance-guest-safety\\/","metaTitle":"Maintaining Your Property with an Emphasis on Guest Safety","postTitle":"Maintaining Your Property with an Emphasis on Guest Safety","postName":"property-maintenance-guest-safety","category":"hospitality","keywords":"","description":"Maintaining property with an emphasis on guest safety is critical to the success of any hospitality organization. Here are some important tips.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19648128\\/maintaining-property-guest-safety.jpeg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p style=\\"font-size: 1.2em;\\">Maintaining properties at a high level with a strong emphasis on guest safety is critical to the success of every hospitality organization. Prioritizing guest safety and maintenance requires&nbsp;multifaceted plans that include integrated processes for the work to be done, staff training, and appropriate education for guests.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Hospitality leaders understand that guest safety is always important. However, maintenance and building updates provide a special opportunity to safeguard guests while recognizing the operation&rsquo;s risk management concerns. Guests want to feel safe and sound with their choice of a lodging or food service alternative, and it&rsquo;s important to convey and maintain that sense of stability for all guests all the time &ndash; even when maintenance requirements present special challenges.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Some important tips for controlling guest safety during times of maintenance are:<\\/p>\r\n<ul style=\\"font-size: 1.2em;\\">\r\n<li>Educate your guests. For example, guests visiting a hotel may not know about current improvements that are underway. Information can be provided during check-in, and in-guest room &ldquo;reminder&rdquo; cards and\\/or letters from the General Manager can also be helpful.&nbsp; Restaurants that must temporarily close during normal service hours can alert frequent guests with menu inserts or signage about the forthcoming schedule changes so they will not be inconvenienced.&nbsp;<\\/li>\r\n<li>Regulate access to areas under construction. Electronic key card systems can help seal off areas that are being worked on or restricted. Some maintenance and\\/or renovation projects including painting and tile work can be done at night when there are fewer guests in affected areas.<\\/li>\r\n<li>Improve security measures. Hotel and resort properties are among those that already have security systems in place, but maintenance procedures might generate additional monitoring concerns. Make sure your security staff is appropriately manned.<\\/li>\r\n<li>Increase staff training. Security measures can be designed and implemented, but proper enforcement requires that staff are aware of and know what must be done at all times. Staff members must know how to react in every situation including when they notice unusual behavior or non-compliance with safety requirements by guests or others.&nbsp;<\\/li>\r\n<li>Maintain quiet hours. It&rsquo;s important to consider when guests will be sleeping in hotels, and it is unlikely that restaurant meals can be enjoyed when there are loud noises and\\/or renovation dust. A quiet and peaceful atmosphere for guests shows them that they&rsquo;re respected even though some of the property may be under maintenance.<\\/li>\r\n<li>Keep demonstrating superb customer service. Maintenance may limit access to specific areas of the property and may make guests feel like they are not receiving the total experience they are paying for in their room and\\/or meal charges. Exemplary guest service that goes above and beyond expectations will help alleviate these feelings.<\\/li>\r\n<li>Formal safety plans may be needed during large scale maintenance projects. For example: What are safety protocols for contractors&rsquo; personnel? What break\\/meal and restroom facilities will they use? What are material and equipment delivery provisions? What and where will traffic and other temporary barriers be placed?<\\/li>\r\n<\\/ul>\r\n<p style=\\"font-size: 1.2em;\\">Unfortunately, safety and security measures are sometimes not implemented until after an undesirable incident has occurred. The best hospitality leaders know that it is far better to proactively consider potential safety issues, develop tactics to minimize their occurrence, and then incorporate these procedures into &ldquo;the way things are done&rdquo; at the hospitality property.<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"5899eb3968c30a00530000b8\\", \\"5900dc663396050012000306\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"property-maintenance-guest-safety\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/how-business-analytics-is-changing-the-way-companies-market-to-customers\\/","metaTitle":"How Business Analytics is Changing the Way Companies Market to Consumers","postTitle":"How Business Analytics is Changing the Way Companies Market to Consumers","postName":"how-business-analytics-is-changing-the-way-companies-market-to-customers","category":"business-analytics","keywords":"","description":"Big data helps marketers gather insights about their customers in order to engage with them more effectively. Using business analytics helps companies develop smarter business strategies and target customer needs by focusing their messaging of a product or service on what is best for the consumer. ","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/18386158\\/businessanalytics.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Big data helps marketers gain a better understanding of their customers. The more marketers know about their customers, the more they will be able to optimize spending and improve the user experience. Using <a title=\\"What is Business Analytics?\\" href=\\"\\/resources\\/business-analytics\\/what-is-business-analytics\\/\\">business analytics<\\/a> in marketing helps companies target customer needs by focusing their messaging or timing of a certain product or service on what is best for the consumer.<\\/p>\r\n<h3>Understand Your Customers Better with Big Data<\\/h3>\r\n<p>Marketing is about reaching the right customer at the right time, and the marketers that really know their customers are often the ones achieving the most success. Understanding how big data works allows marketers to predict purchases, analyze customer behavior and better understand the people buying their product or service.<\\/p>\r\n<p>Big data allows marketers to gain access to insights about who is interested or engaging with their product or content in real time. With this information, marketers can personalize their messaging based on a specific customer&rsquo;s digital behavior. Companies using marketing automation software can tie digital behavior data back to their customer relationship management (CRM) strategies. This allows them to track the specific topics that their customers are most interested in, and then use that data to send people tailored content based on their particular interests.&nbsp;<\\/p>\r\n<p>When marketers connect data to the human experience, it allows them to create buyer personas to help create better, more informed digital strategies, along with highly-targeted marketing campaigns. A persona is a composite representation of an actual customer, created for the purpose of understanding customers&rsquo; wants, needs, goals and pain points. Content marketers often use buyer personas to create and deliver content to the appropriate audiences depending on factors such as age demographics, average income and purchase motivators.<\\/p>\r\n<h3>Big Data Equals Big Payoff<\\/h3>\r\n<p>Big data also allows marketers to gauge how much money they are spending and how it can improve. This allows businesses to allocate their marketing dollars more efficiently.<\\/p>\r\n<p>Between 2006 and 2014, global management consulting firm McKinsey &amp; Company surveyed more than 400 diverse client engagements across a variety of industries and regions. The company found that an integrated analytics approach can free up fifteen to twenty percent of a company&rsquo;s marketing spending, and estimated as much as $200 billion worldwide could be reinvested to other areas.<\\/p>\r\n<p>A surveyed property-and-casualty insurance company in the United States responded that they used big data to increase their marketing productivity by more than 15% each year from 2009 to 2012. The company reported they were able to make better business decisions and keep their market spend at an efficient level, even as related spending within the industry grew by 62%.<\\/p>\r\n<p>Successful marketers understand that a <a title=\\"Business Analytics Master Certificate\\" href=\\"\\/programs\\/certificate\\/business-analytics\\/business-analytics-master-certificate\\/\\">positive customer experience<\\/a> typically leads to more sales and referrals. In today&rsquo;s data-driven world, customers are now more aware that brands can collect their information through loyalty cards, social media activity and company apps, to name a few. They understand that when a brand recognizes who their customers are, and what motivates them, they do a better job meeting customer needs.<\\/p>\r\n<p>A marketer who wishes to be effective in today&rsquo;s competitive market must be able to look at the data, understand it, analyze it and then interpret it to create a smart marketing strategy.&nbsp;<\\/p>\r\n<!-- BEGIN KAPOST ANALYTICS CODE -->\r\n<p>&nbsp;<\\/p>\r\n<!-- END KAPOST ANALYTICS CODE -->","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"how-business-analytics-is-changing-the-way-companies-market-to-customers\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/process-improvement-opportunities-maximize-hotel-efficiency\\/","metaTitle":"Process Improvement Opportunities Maximize Hotel Efficiency","postTitle":"Process Improvement Opportunities Maximize Hotel Efficiency","postName":"process-improvement-opportunities-maximize-hotel-efficiency","category":"hospitality","keywords":"","description":"Process improvement is continuous, so the cycle should begin again immediately by identifying another measurable inefficiency.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19648126\\/maximize-hotel-efficiency.jpeg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p style=\\"font-size: 1.2em;\\">The success of the hotel industry worldwide has typically been linked to the health of the economy because there is greater business travel and more disposable income is available for travel during one&rsquo;s leisure time.&nbsp;<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Savvy hospitality leaders understand that the best way to weather an economic downturn &ndash; or to take advantage of a hot economy &ndash; is to remain focused on process improvement. The more efficient the hotel&rsquo;s processes, the better positioned it will be to thrive under any economic circumstance.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Process improvement never ends. Continuous improvement is the goal of any thriving organization, because market conditions, consumer demand and other factors change over time.&nbsp; As well, technology and other changes enable work to be performed more productively without affecting standards, and this reduces costs.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">This is especially true in the hospitality industry, which is affected by technological advances and the evolving expectations of guests and event partners. Continuous process improvement on the service side, in particular, is vital in the hotel business.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">As Starwood Hotels &amp; Resorts Vice President of Operations Brian McGuire recently told the&nbsp;<a title=\\"Process Improvement\\" href=\\"http:\\/\\/www.quickbase.com\\/blog\\/how-starwood-hotels-is-making-process-improvement-part-of-its-dna\\" target=\\"_blank\\">Fast Track<\\/a>&nbsp;online publication, &ldquo;With the&nbsp;rapid development and deployment of digital technology&nbsp;for our guests, and our associates, we have constantly had to remind ourselves to prioritize our service whenever we evaluate whether we should invest in some of the innovative advances in this space.&rdquo;<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Although every hotel company must structure its methods for process improvement around its own set of assets and challenges, well-established lean management techniques exist that enable hotel executives and managers to continuously discover opportunities and maximize efficiency in the short term and over the long haul.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">McGuire was placed in charge of Starwood&rsquo;s Six Sigma continuous improvement program in North America before Starwood was purchased in 2016 by Marriott International, and it is still part of his job description. In essence, the program directs executives and managers to:<\\/p>\r\n<ul style=\\"font-size: 1.2em;\\">\r\n<li>Identify a measurable inefficiency<\\/li>\r\n<li>Define\\/document the current process that leads to the inefficiency<\\/li>\r\n<li>Measure the process for baseline data<\\/li>\r\n<li>Analyze the process through and through<\\/li>\r\n<li>Decide which process component to improve and how to do so (one or two at a time, maximum)<\\/li>\r\n<li>Implement the process improvement for a defined amount of time<\\/li>\r\n<li>Measure against baseline data<\\/li>\r\n<li>Respond by tweaking the change or starting over, if it doesn't provide positive results<\\/li>\r\n<li>Control the process through documentation and training, if it does&nbsp;provide positive results<\\/li>\r\n<\\/ul>\r\n<p style=\\"font-size: 1.2em;\\">Remember: Process improvement should be continuous, so the cycle should begin again immediately by identifying another measurable inefficiency.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">The first two steps in the process improvement checklist &ndash; identifying inefficiencies and defining inefficient processes &ndash; are most critical, because they lay the foundation for everything that follows. But before a hospitality manager or executive can identify inefficiencies in his or her own operation, a working knowledge of overall industry performance must be developed.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Common hotel processes where inefficiencies might be found include:<\\/p>\r\n<ul style=\\"font-size: 1.2em;\\">\r\n<li>Verifying invoices for payment &nbsp; &nbsp; &nbsp; &nbsp;<\\/li>\r\n<li>Guest check-in and checkout procedures<\\/li>\r\n<li>Guest room turnover times<\\/li>\r\n<li>Employee recruitment<\\/li>\r\n<li>Suggestive selling in spa operations<\\/li>\r\n<li>Room service order taking<\\/li>\r\n<li>Food and beverage service procedures<\\/li>\r\n<li>Valet parking procedures<\\/li>\r\n<\\/ul>\r\n<p style=\\"font-size: 1.2em;\\">Another place to look for inefficiencies is within the day-to-day business. Bookkeeping, payroll services, human resources and other duties might be better performed through business process outsourcing (BPO), and an effective &ldquo;do or buy&rdquo; analysis might be in order.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">Finally, any change that is implemented in the pursuit of greater efficiency must be sustainable. When Starwood implemented Lean Six Sigma in 2001, it did so full-speed ahead, change leading to change, improvements building on improvements.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">According to a peer-reviewed, 2015 tourism study published by Science Direct (&ldquo;<a title=\\"Lean Management Application\\" href=\\"http:\\/\\/www.sciencedirect.com\\/science\\/article\\/pii\\/S2212827116000305\\" target=\\"_blank\\">Lean Hospitality &ndash; Application of Lean Management Methods in the Hotel Sector<\\/a>&rdquo;), Starwood&rsquo;s transition to lean techniques led to fast, measurable financial returns: a 19% increase in incremental revenue and a 12% increase in on-property spending by guests.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">One final point about process improvement: Gains must be sustainable.&nbsp; Starwood&rsquo;s McGuire told the Fast Track publication that the hotel giant fell into a &ldquo;trap&rdquo; of adding more and more changes without properly integrating the new ways of doing business.<\\/p>\r\n<p style=\\"font-size: 1.2em;\\">&ldquo;We consciously had to make a decision to roll out fewer initiatives,&rdquo; McGuire said, &ldquo;and put more emphasis on how we managed behaviors and reactions to the new initiatives so the line associates would embrace the change.&rdquo;<\\/p>","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"5899e587a58c1e005300018a\\", \\"5900dc19a80b63006c00032b\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"process-improvement-opportunities-maximize-hotel-efficiency\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/how-business-analytics-can-help-your-business\\/","metaTitle":"How Business Analytics Can Help Your Business","postTitle":"How Business Analytics Can Help Your Business","postName":"how-business-analytics-can-help-your-business","category":"business-analytics","keywords":"Business Analytics, business world, data","description":"The business world has embraced the use of analytics to streamline operations and improve processes. But implementing analytics data is not as easy as it seems.","publicationDate":"","pageSubHeading":"Analytics can inform business decisions such as identifying opportunities, improving processes and targeting potential customers.","defaultPrimaryImage":"\\/media\\/16387632\\/babusiness_default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Companies have widely embraced the use of analytics to streamline operations and improve processes. But implementing analytics data that informs intelligent and effective business decisions is not as easy as a snap of the fingers.<\\/p>\r\n<p>In a survey conducted by Bloomberg Businessweek Research Services, nearly 97% of respondents reported their companies have adopted analytics. The three most sought-after goals were the ability to reduce costs, increase profitability and improve risk management. However, many organizations struggle with making sure the data is accurate and consistent.<\\/p>\r\n<p>Analytics data is everywhere and sorting through it to find what is useful and pertinent to your business is a necessary skill to be effective in the current marketplace. These days, analytics is being used to determine everything from <a href=\\"http:\\/\\/msutoday.msu.edu\\/news\\/2014\\/using-data-to-predict-supreme-courts-decisions\\/\\">Supreme Court<\\/a> case outcomes to personalized marketing efforts. The challenge is to understand how analytics can help your business and begin to address any issues you believe are most important to short- and long-term success.<\\/p>\r\n<h3>Analyzing Data to Identify Business Opportunities<\\/h3>\r\n<p>Analyzing data more often than not increases efficiency, but also helps identify new business opportunities that may have been otherwise overlooked, such as untapped customer segments. In doing so, the potential for growth and profitability becomes endless and more intelligence based.<\\/p>\r\n<p>Many professionals can discern short-term trends, but are less proficient at predicting obstacles that plague their business down the road. Computer models based on data analytics help companies see shifts in what customers buy and give a clear picture of what products should be highlighted or updated. Whether it&rsquo;s a production concern, a customer service issue or a deficiency among your employees, analytics can help to highlight key areas of concern when it comes to your venture&rsquo;s ability to make a profit.<\\/p>\r\n<p class=\\"p1\\"><span class=\\"s1\\">Big data has also been <a title=\\"Big Data Recruitment\\" href=\\"\\/resources\\/business-analytics\\/big-data-recruitment\\/\\">used as an HR tool<\\/a> to recruit perspective job candidates. Collecting data from many different sources allows companies to assess a candidate&rsquo;s skills and traits to help determine how they could fit into the corporate culture and workplace.<\\/span><\\/p>\r\n<h3>Using Analytics to Prevent Shipping Breakdowns<\\/h3>\r\n<p>Shipping companies are tasked with the logistics challenge of delivering millions of packages each day. Many have turned to analytics to maximize the performance and reliability of their vehicles. By looking at sensor data from each vehicle within a shipping fleet, companies can keep track of the state of the parts in the vehicle and determine what parts may prove to be problematic.<\\/p>\r\n<p>Addressing problem areas before they become major issues makes it possible for companies to ensure their vehicles stay on the road and don't interrupt the flow of business &ndash; reducing driver downtime, overall maintenance cost and customer dissatisfaction. By incorporating analytics into their approach to mechanical maintenance, the shipping industry has made itself more efficient.<\\/p>\r\n<h3>Better Targeting Customers with Business Analytics<\\/h3>\r\n<p>An analysis by McKinsey &amp; Company showed that using data to make better marketing decisions can increase marketing productivity by 15-20%. A good example of this is retail giant Target's &ldquo;pregnancy prediction score.&rdquo; Target assigns a score based on a customer&rsquo;s purchases that indicate the possibility of a pregnancy; the retailer uses purchase data to determine the types of coupons and special discounts Target would send to a customer's email address.<\\/p>\r\n<p>There is a ton of information companies can use for predictive analytics that help streamline a customer's experience with a brand. Finding the right tools to examine your customer&rsquo;s buying and Internet browsing habits, and implementing them to provide reliable and actionable intelligence can activate buyer instincts and embed your brand into customers&rsquo; minds.<\\/p>\r\n<h3>Improve Internal Processes with Data<\\/h3>\r\n<p>Through data analysis, business operators can get a clearer view of what they are doing efficiently and inefficiently within their organizations. When a problem is identified, professionals with an analytics background are capable of answering crucial questions such as:<\\/p>\r\n<ul>\r\n<li>What was the cause of the problem? (Reports)<\\/li>\r\n<li>Why did it happen? (Diagnosis)<\\/li>\r\n<li>What will happen in the future? (Predictions)<\\/li>\r\n<li>What is the best way forward? (Recommendations)<\\/li>\r\n<\\/ul>\r\n<p>Data mining and analysis will help you answer these questions and have confidence that you&rsquo;re moving forward with the best approach. Data is now capable of improving any business process, whether it&rsquo;s streamlining the communication in your supply chain or improving the quality and relevance of your offerings.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"how-business-analytics-can-help-your-business\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/student-spotlight\\/garrett-stricker\\/","metaTitle":"","postTitle":"Managing Change on a Global Scale","postName":"garrett-stricker","category":"student-spotlight","keywords":"","description":"","publicationDate":"","pageSubHeading":"“The courses allowed me to understand what leadership is, tools to be successful, and how to lead change within my company,” says Garrett Stricker, Global Health and Safety Manager.","defaultPrimaryImage":"\\/media\\/18193543\\/garrett-stricker-dayco_springdalear_229.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Ensuring that organizations comply with regulations and their employees are in a safe working environment are among the responsibilities of Environmental Health and Safety Managers like Garrett Stricker.<\\/p>\r\n<p>Stricker ensures that the company remains compliant with ever-changing regulations in his role as Global Environmental Health &amp; Safety Manager for Detroit-based Dayco Products, a global auto parts supplier. After studying at his alma mater, Michigan State University, Stricker has mastered change management and is applying it in his current role with the company.<\\/p>\r\n<p>The MSU alumnus, who received a bachelor&rsquo;s degree in human biology, found the <a title=\\"Leadership Effectiveness\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/leadership-effectiveness\\/\\">Leadership Effectiveness<\\/a> and <a title=\\"Strategic Change Leadership\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-change-leadership\\/\\">Strategic Change Leadership certificate courses<\\/a> gave him an understanding of how change is addressed in different parts of the world.&nbsp;<\\/p>\r\n<p>Stricker discussed how MSU&rsquo;s certificate program has helped him in his work at Dayco, what it means to be a Spartan and how he has been able to apply his change management knowledge.<\\/p>\r\n<p><strong>Tell us a little bit about your background &ndash; personally and professionally.<\\/strong><\\/p>\r\n<p>I am a Certified Safety Professional (CSP) and have been working in roles of increasing responsibility, until today where I oversee the entire EH&amp;S (environmental health and safety) program for Dayco. I have spoken at many professional conferences and professional development events for EH&amp;S professionals. I was born and raised in Metro Detroit, and attended MSU for undergrad, getting my BS in Human Biology.<\\/p>\r\n<p><strong>What was most beneficial about participating in an online environment?<\\/strong><\\/p>\r\n<p>For my job I travel quite a bit, often internationally, so it was nice to be able to work on my courses from anywhere in the world. I also have three children under the age of 5, so it was important for me to be home with them as opposed to in a classroom.&nbsp;<\\/p>\r\n<p><strong>How have you experienced &ldquo;change&rdquo; in your professional career?<\\/strong><\\/p>\r\n<p>My career has moved from singular problem solving to becoming strategic on a global scale.&nbsp;<\\/p>\r\n<p><strong>What learning(s) from Leadership Effectiveness and Strategic Change Leadership prepared you to handle or initiate that change?<\\/strong><\\/p>\r\n<p>I had to understand what makes a good leader. I didn&rsquo;t want to be just another manager, I wanted to be respected and viewed as a leader. The courses allowed me to understand what leadership is, tools to be successful, and how to lead change within my company. Taking on a global role involves understanding many facets of leadership and how leaders are viewed around the world. By understanding these concepts I was able to efficiently move my projects along and find success across the globe.&nbsp;<\\/p>\r\n<p><strong>What would you tell other students thinking about enrolling in a certificate program?<\\/strong><\\/p>\r\n<p>Do it! The courses all have great value and will make you a better professional.<\\/p>\r\n<p><strong>Leveraging both your MSU campus and online experiences, how do you describe what it means to be a Spartan?<\\/strong><\\/p>\r\n<p>A Spartan is someone that always advances, and brings their community with them. The Spartan community is more than people that went to the same school, it is a group of people with that want to better themselves and those around them.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"student-spotlight\",\"garrett-stricker\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/t-shaped-supply-chain-talent\\/","metaTitle":"","postTitle":"Opportunity for T-Shaped Supply Chain Talent","postName":"t-shaped-supply-chain-talent","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p><img width=\\"240\\" height=\\"240\\" src=\\"\\/media\\/16665900\\/nick-little-msu.jpg\\" alt=\\"Nick-little-msu\\" title=\\"Nick-little-msu\\" align=\\"left\\"\\/>Finding and developing talent that can address constantly evolving supply chain functions is a major challenge facing companies as they seek leaders ready to respond to changes from advanced technology to increased globalization.<\\/p>\r\n<p><a title=\\"Education for Supply Chain Management Professionals\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">Supply chain professionals<\\/a> who can effectively optimize the end-to-end operations and be strategic leaders &ndash; also known as T-shaped professionals &ndash; are now in demand for their in-depth disciplinary knowledge, as well as their ability to see and influence the bigger picture.<\\/p>\r\n<p>Nick Little, Assistant Director of Executive Development Programs at Michigan State University's Broad College of Business,&nbsp;<span class=\\"s1\\">spoke at the SCOPE Spring 2016 Supply Chain Conference&nbsp;<\\/span>about how firms can transform what may appear to be a serious concern into a major strategic opportunity. Little shared new approaches to recruiting and retention, and ways to maximize organizational knowledge for strategic advantage.<\\/p>\r\n<p>Finding and retaining top supply chain talent ranks among the top issues on the minds of supply chain executives these days, researchers at Michigan State University, in partnership with the APICS Supply Chain Council, discovered as part of the <i>Beyond the Horizon <\\/i>project. The study (<a href=\\"http:\\/\\/www.apics.org\\/docs\\/default-source\\/scc-non-research\\/supply-chain-issues.pdf?sfvrsn=2\\" target=\\"_blank\\">PDF<\\/a>) features insights from executives representing more than 50 organizations in North America, Europe, Africa and Asia.<\\/p>\r\n<p>A Deloitte study, \\"<a href=\\"http:\\/\\/www2.deloitte.com\\/us\\/en\\/pages\\/operations\\/articles\\/supply-chain-talent-of-the-future-survey.html\\" target=\\"_blank\\">Supply Chain Talent of the Future<\\/a>,\\" found that a majority of respondents said hiring people with both technical (73%) and leadership (79%) skills was important to their companies.<\\/p>\r\n<p>It makes sense for firms to take a more strategic approach to supply chain management, particularly since the multiple moving parts it takes for a product or service to evolve from raw material to valuable consumer offering may require greater agility to support an organization's strategy.<\\/p>\r\n<p>What may seem simple in theory may prove more challenging in reality. However, T-shaped supply chain managers can position themselves for career advancement beyond the supply chain itself.<\\/p>\r\n<h3>The Reality: Talent Concerns in Supply Chain Management<\\/h3>\r\n<p>Companies not only face serious competition to hire qualified candidates, they also have to worry about keeping the people they already have on board.<\\/p>\r\n<p>\\"The competition for talent is much higher [than it's ever been],\\" said one executive who participated in the <i>Beyond the Horizon<\\/i> project, who mentioned the challenge of finding the ideal person &ndash; one with a grasp of strategy, finances and change management.<\\/p>\r\n<p>Firms that struggle with retaining supply chain professionals must find ways to engage and develop existing employees, while recognizing that it could take time for organizational changes to become part of daily life at a firm.<\\/p>\r\n<p>\\"Most of the things I'm doing don't yield immediate results,\\" one <i>Beyond the Horizon<\\/i> participant said. \\"I mean it takes a year for a lot of those [development programs] to start to take hold.\\"<\\/p>\r\n<h3>The Opportunity: Value in Adopting a Strategic Approach to Supply Chains<\\/h3>\r\n<p>Working with multiple functions and companies to deliver value to consumers requires balancing what may appear to be seemingly oppositional needs: maximizing efficiencies and containing costs, while providing or maintaining a high level of customer service. Externally, it means nurturing strategic relationships with suppliers in order for firms to differentiate themselves from their competitors.<\\/p>\r\n<p>High-level players have to understand logistics, procurement, manufacturing and distribution. Being an expert in one discipline and one system of operations may be enough to open doors to higher positions. But to become the leaders who create the supply chains of the future, SCMs need knowledge of each discipline.<\\/p>\r\n<p>Knowledge that goes beyond one specialized discipline can be a crucial differentiator for innovative organizations. Encouraging T-shaped leadership requires adopting a new perspective &ndash; one that focuses on the big picture without getting caught up in the details &ndash; to ensure success down the road.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"t-shaped-supply-chain-talent\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/evaluating-success-in-negotiations\\/","metaTitle":"Evaluating & Achieving Success in Negotiations","postTitle":"Evaluating Success in Negotiations","postName":"evaluating-success-in-negotiations","category":"leadership","keywords":"","description":"Learn how to evaluate success in negotiations in this article by Michigan State University's Eli Broad College of Business.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12645962\\/negotiating-success.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Buying a new car, solidifying a sales contract or pitching yourself for a job promotion can all involve entering into negotiations. Fortunately, <a title=\\"Strategic Negotiation\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-negotiation\\/\\">the skill of negotiation<\\/a> can be learned and improved upon. One way to keep improving is to evaluate how you performed in your last negotiation. Analyzing it as a success or failure can help you prepare for the next one. But, how can you evaluate whether or not a negotiation was successful? <br \\/> <br \\/>As Michigan State University&rsquo;s Eli Broad College of Business professor Donald Conlon, Ph.D., said during a lecture on evaluating success in negotiations, &ldquo;people think rather myopically&rdquo; about negotiations. &ldquo;They think rather narrowly about what it means to be successful and, in fact, there are a lot of different ways to think about success in negotiation.&rdquo;<\\/p>\r\n<p>Rather than judging negotiating success through a narrow lens of just one or two possible outcomes, it&rsquo;s important to broaden the evaluation to see just how many positive results were achieved. Here are some criteria points from Dr. Conlon to judge the outcome of your negotiations.<\\/p>\r\n<p><strong>Criteria to Evaluate Negotiation Success <\\/strong><\\/p>\r\n<ul>\r\n<li>All Issues in the Dispute Were Settled: People often think that if there were four issues on the negotiating table, and all four were settled, then they have achieved success. That&rsquo;s not necessarily accurate. It&rsquo;s important to distinguish between settling all issues and something that&rsquo;s more difficult to achieve &ndash; a mutually beneficial settlement.&nbsp;<\\/li>\r\n<li>All Issues Were Settled to the Mutual Benefit of Everyone: Another way to think about success in negotiation is to examine if all issues were settled to the mutual benefit of all, which is not as easy to achieve. Does everyone feel good about the way things were settled? If so, it was a success.<\\/li>\r\n<li>The Underlying Core Conflict Was Resolved: Long-running disputes can fester and create a variety of symptoms. Often, the symptoms of a dispute are settled without the underlying core conflict being resolved. Unless the core conflict is negotiated, it will flare up again.<\\/li>\r\n<li>The Parties Learned to Communicate Better With Each Other: One way to evaluate success in negotiation is whether any learning has taken place. For example, a negotiation can be considered successful if both sides learned to communicate more clearly or become better at resolving conflicts. Another measure is if the two sides can avoid future mediation.<\\/li>\r\n<li>The Number of Unresolved Issues Was Reduced: Even if you don&rsquo;t come to an agreement on every topic up for negotiation, if the number of issues left unresolved is reduced, it can be considered progress. Solving five out of seven issues is a big gain.<\\/li>\r\n<li>The Distance Between the Parties&rsquo; Positions Was Narrowed: Perhaps a full agreement between the parties was not achieved through negotiation but the two sides are no longer as far apart in their positions. Narrowing that gap counts as real progress, especially on key issues.<\\/li>\r\n<li>The Parties Gained Important or Valued Resources: Often, success is defined as &ldquo;getting something back,&rdquo; Dr. Conlon said. If you were able to recover an important resource that had been taken away or gained a resource you felt you deserved, you can consider it a successful negotiation.<\\/li>\r\n<\\/ul>\r\n<p><strong>Weighing and Measuring Success in Negotiations<\\/strong><\\/p>\r\n<p>While we&rsquo;ve listed some criteria to consider when thinking about success in negotiations, there can be many more. Also, negotiations frequently meet more than one of these measurements. The idea behind this list is to expand your focus; to help you see the different possible outcomes of negotiating in a broad way.<\\/p>\r\n<p>There are also a number of negotiation factors that can affect these criteria &ndash; and therefore, your success in negotiations. There are other parts of negotiations to explore, such as using persuasion and some techniques that work when trying to move someone toward your position or viewpoint.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"evaluating-success-in-negotiations\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/potential-career-paths-in-the-hospitality-industry\\/","metaTitle":"Potential Career Paths in the Hospitality Industry","postTitle":"Potential Career Paths in the Hospitality Industry","postName":"potential-career-paths-in-the-hospitality-industry","category":"hospitality","keywords":"","description":"There are several hospitality career paths for professionals at all levels to hone their skills and gain knowledge in areas such as hospitality operations, management and leadership. ","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/18798124\\/hospitality-career-paths.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Hospitality applies to almost any company that works to meet the needs of customers. The sheer broadness of the industry leaves professionals with a number of options when it comes to exploring potential career paths.&nbsp;<\\/p>\r\n<p>Careers in hospitality can include but are not limited to:<\\/p>\r\n<ul>\r\n<li><a title=\\"From Restaurant Manager to Regional Restaurant Management\\" href=\\"\\/resources\\/hospitality\\/from-restaurant-manager-to-regional-restaurant-management\\/\\">restaurants and commercial food services<\\/a><\\/li>\r\n<li><a title=\\"From Restaurant Manager to Regional Restaurant Management\\" href=\\"\\/resources\\/hospitality\\/from-restaurant-manager-to-regional-restaurant-management\\/\\">event planning<\\/a><\\/li>\r\n<li>tourism destinations and attractions<\\/li>\r\n<li>airlines, cruises and other forms of transportation<\\/li>\r\n<li>spa and wellness management<\\/li>\r\n<li><a title=\\"Hotel Manager Salary Profile and Career Outlook\\" href=\\"\\/resources\\/hospitality\\/hotel-manager-salary-profile-and-career-outlook\\/\\">resort and hotel management<\\/a><\\/li>\r\n<\\/ul>\r\n<p>Hospitality career requirements can vary depending on the job, location or employer, however, at least a bachelor&rsquo;s degree and previous work experience is typically a requirement for managerial positions. Those unsure about pursuing a hospitality degree can also look into certificate programs, which provide in-demand skills and credentials to prepare professionals for success in hospitality-related fields.<\\/p>\r\n<p>While the hospitality field does provide opportunities for a number of potential career paths, it is a highly competitive industry. Therefore, it is generally recommended that hospitality career seekers hone their interpersonal skills, as well as develop a strong business foundation.<\\/p>\r\n<p>Here are a few hospitality careers in the industry today, along with their salary information, projected job outlook and degree and certification requirements.<\\/p>\r\n<h3>Food Service Manager<\\/h3>\r\n<p><a title=\\"Foodservice Manager Career Outlook and Salary Profile\\" href=\\"\\/resources\\/hospitality\\/food-service-manager-career-outlook-and-salary-profile\\/\\">Food service managers<\\/a> are in charge of overseeing and directing the daily operations of a restaurant. The five integral components that go into daily operation are the kitchen, staff members, guests, the dining room and administration.<\\/p>\r\n<p>In the kitchen, the manager is responsible for maintaining the consistency and quality of food preparation and presentation, along with monitoring standards of health, safety and sanitation. In the dining room, managers oversee decor, cleanliness and service, which may also involve training staff members.<\\/p>\r\n<p>Service managers are generally responsible for supervising and scheduling staff members, along with other HR management activities such as interviewing, promoting, motivating and retaining staff. The administrative tasks involve cash-outs, preparing bank deposits, purchasing inventory and other supply management activities.&nbsp;<\\/p>\r\n<p>According to the latest data from the U.S. Bureau of Labor Statistics (BLS), the average yearly salary for a food service manager was $48,690 in 2015. The lowest 10% earned less than $28,780, while the highest 10% of employees earned more than $83,010.<\\/p>\r\n<p>In addition, the BLS noted the employment of food service managers is expected to grow 5% from 2014 to 2024, which is close to the national average growth for all other occupations. According to the BLS, professionals with several years of work experience in the food service industry and a degree in hospitality, restaurant or food service management are projected to have the highest opportunity for jobs.<\\/p>\r\n<h3>Lodging Manager<\\/h3>\r\n<p>Lodging managers typically work in a fast-paced environment with the customer experience as their main focus, along with responsibilities such as directing, planning and coordinating lodging activities. During an average work day, a lodge manager is accountable for overseeing guest services and rooms, welcoming guests and checking them in, inspecting all areas of the hotel for cleanliness and managing housekeeping and food quality.&nbsp;<\\/p>\r\n<p>Lodging managers can also be responsible for tracking the financial aspects that come with running a hotel. This can include establishing room rates, monitoring budgets and approving expenses. The lodging manager is also typically in charge of interviewing, hiring and training staff. Alternate job titles for a lodging manager can include:&nbsp;<\\/p>\r\n<ul>\r\n<li>resort manager<\\/li>\r\n<li>hotel manager<\\/li>\r\n<li>rooms director<\\/li>\r\n<li>bed and breakfast innkeeper<\\/li>\r\n<li>front office manager<\\/li>\r\n<li>front desk manager<\\/li>\r\n<\\/ul>\r\n<p>In most cases, lodging managers are required to have a bachelor&rsquo;s degree in hospitality management, or business administration with a concentration in hospitality management, as well as previous working experience in the industry. However, some employers may simply require some kind of professional certificate in hospitality management.<\\/p>\r\n<p>According to the BLS, the average annual salary for lodging managers was $49,720 in 2015. Employment of lodging managers is estimated to increase 8% through 2024, about as fast as the national average for all other occupations.<\\/p>\r\n<h3>Casino General Manager<\\/h3>\r\n<p>Also known as gaming managers, casino general managers are responsible for a variety of tasks associated with keeping a casino welcoming and profitable. The primary duties of the casino general manager can include customer interaction, making sure all employees and the casino as a whole comply with government regulations and creating and approving employees&rsquo; work schedules. Casino general managers generally spend most of their time monitoring the activity on the casino floor, ensuring customers are comfortable and occasionally handling customer complaints.<\\/p>\r\n<p><a title=\\"Hospitality Mini-Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-mini-courses\\/\\">READ: Mini Courses in Hospitality<\\/a>&nbsp;<a title=\\"Hospitality Mini-Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-mini-courses\\/\\"><\\/a><\\/p>\r\n<p>Working in a casino is typically fast-paced, which may be enticing for some people or stressful for others. Casinos operate seven days a week and are usually open relatively late. Most casino managers should expect to work long hours, including nights, holidays and weekends, depending on the frequency of customers.<a title=\\"Hospitality Mini-Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-mini-courses\\/\\"><\\/a><\\/p>\r\n<p>Prospective casino managers generally start their careers in entry-level or middle manager roles, according to the U.S. Bureau of Labor Statistics. Education requirements can vary based on location, career and employer, but in most cases, an associate&rsquo;s or bachelor&rsquo;s degree is recommended. Additionally, most states&rsquo; gaming commission or regulatory board require casino general managers to obtain a gaming license before they can be hired.&nbsp;<\\/p>\r\n<p>According to the BLS, the average annual salary of a casino general manager was $68,380 in 2015, with the lowest 10% of employees earning at least $43,130 and the highest 10% earning more than $122,350 a year.<\\/p>\r\n<p>&nbsp;<\\/p>\r\n<!-- BEGIN KAPOST ANALYTICS CODE -->\r\n<p>&nbsp;<\\/p>\r\n<!-- END KAPOST ANALYTICS CODE -->","verificationMetaTags":"<script type=\\"text\\/javascript\\"><!--\r\nvar _kaq = _kaq || [];\r\n_kaq.push([2, \\"582b1df62f77da34da00072a\\", \\"582b6f96aa690b28ab0004b5\\"]);\r\n(function(){\r\nvar ka = document.createElement(\\"script\\"); ka.async=true; ka.id=\\"ka_tracker\\";\r\nka.src = (document.location.protocol == \\"https:\\" ? \\"https\\" : \\"http\\") + \\":\\/\\/analytics.kapost.com\\/ka.js\\";\r\nvar s = document.getElementsByTagName(\\"script\\")[0]; s.parentNode.insertBefore(ka, s);\r\n})();\r\n\\/\\/--><\\/script>","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"potential-career-paths-in-the-hospitality-industry\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/what-is-business-analytics\\/","metaTitle":"What is Business Analytics?","postTitle":"What is Business Analytics?","postName":"what-is-business-analytics","category":"business-analytics","keywords":"Business Analytics, business performance, data, analytics tools","description":"Using business analytics, companies explore data to make smart decisions based on relevant information extracted. Built on statistical data, analytics can drive business planning even though it requires a comprehensive understanding of the volume and variety of information.","publicationDate":"","pageSubHeading":"Companies are making better use of data for strategic decision making.","defaultPrimaryImage":"\\/media\\/16290990\\/businessman_default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>The word analytics has become ubiquitous, encountered in just about every industry.<\\/p>\r\n<p>Whether it&rsquo;s to evaluate a basketball player&rsquo;s passing tendencies, study a website&rsquo;s traffic numbers or project the future earnings of a restaurant, it seems that in the modern era of business, analytics is a driving force in understanding the reality of how businesses and investments perform.<\\/p>\r\n<p>The focus of <a title=\\"Business Analytics\\" href=\\"\\/programs\\/business-analytics\\/\\">business analytics<\\/a> is to look at skills, technologies and practices that allow for the continuous exploration and investigation of past business performance to gain insight. In other words, it&rsquo;s about understanding data and using it to make smarter decisions based on the relevant information extracted.<\\/p>\r\n<p>Business analytics is built on statistical data and can drive business planning, but not without a comprehensive understanding of the volume and variety of information and the speed at which it&rsquo;s received.<\\/p>\r\n<p>Tom Davenport, President&rsquo;s Distinguished Professor in Management and Information Technology at Babson College, is widely thought to be the founder of analytics. He describes the practice as &ldquo;the extensive use of data, statistical and quantitative analysis, explanatory and predictive models and fact-based management to drive decisions and actions.&rdquo;<\\/p>\r\n<p>There are three aspects that make up the foundation of business analytics:<\\/p>\r\n<ul>\r\n<li><strong>The Business<\\/strong> &ndash; For entrepreneurs, knowing a business, its goals, failures, realities and reach is an important step in making the most of analytics. Companies need to use that knowledge to identify a problem to tackle and ultimately create value.<\\/li>\r\n<li><strong>Data<\\/strong> &ndash; The information must be relevant and provide an in-depth look at any issues that need to be addressed or identify opportunities to pursue. The amount of data available to analytics professionals has increased so much in recent years that the challenge of information overload has become significant. The ability of a business to manage data and be able to use it strategically is vital to its success.<\\/li>\r\n<li><strong>Analytics Tools<\\/strong> &ndash; The type of tools a business owner chooses and the ability to understand the data can determine the usefulness of analytics. Data can tell us what to do with our businesses, but if business owners don&rsquo;t know when, where or how to apply the information, the effect of analytics is minimized.<\\/li>\r\n<\\/ul>\r\n<h3>How are Business Analytics Used?<\\/h3>\r\n<p>In the modern landscape, most notable businesses use analytics. Warner Brothers uses it to scale DVD production to demand prior to a release date. For example, analytics showed that 45% of all DVD sales for a given movie happen in the first week a DVD is released to retailers, giving Warner Brothers a new approach to production timetables. The company has now implemented analytics to optimize the number of DVDs it produces and the locations they are shipped to maximize return on investment and reduce error rates.<\\/p>\r\n<p>Of course, the private sector is not the only area in which analytics has become a staple of how organizations improve their operations. At all levels of government and law enforcement, analytics is now playing a role in how strategic decisions are made.<\\/p>\r\n<p>The state of California implemented an analytics approach to tactical decisions with some of its police departments to better understand where and when officers should be dispatched into the community. Strategic placement of police officers through forecasting led to a 16% reduction in crime in Los Angeles. Further north in Santa Cruz, a similar approach to analytics was put in place, bringing about a 26% drop in crime.<\\/p>\r\n<p>The act of harnessing the wide range of analytics data out there allows organizations to hone in on areas that need improvement, identify new ways to grow and prepare for disruptions in their industry, according to technology futurist Daniel Burrus.<\\/p>\r\n<p>&ldquo;Companies too often only see an overwhelming volume of data when they should be seeing a more comprehensive resource for elevating business strategy,&rdquo; Burrus wrote in an article for <i>The Huffington Post<\\/i>. Businesses should be &ldquo;leveraging the data to augment competitive position relative to others in their field.&rdquo;<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"what-is-business-analytics\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/student-spotlight\\/ellen-lux-ms-in-management-strategy-leadership\\/","metaTitle":"","postTitle":"Ellen Lux, MS in Management, Strategy and Leadership","postName":"ellen-lux-ms-in-management-strategy-leadership","category":"student-spotlight","keywords":"","description":"","publicationDate":"","pageSubHeading":"\\\"I apply concepts learned in this program every day,\\\" says the entrepreneur and Michigan State grad.","defaultPrimaryImage":"\\/media\\/15065526\\/ellen-lux-msu-grad.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Ellen Lux is a busy woman.<\\/p>\r\n<p>The <a title=\\"michiganstateuniversityonline.com\\" href=\\"\\/\\">Michigan State University<\\/a> graduate owns two small businesses, one specializing in marketing consulting, the other a financial services firm. When she goes home, Lux is a wife and a mother of four sons.<\\/p>\r\n<p>With all that on her plate, it would have been easy for the Michigan resident to put getting a master's degree on the backburner or simply shelve it altogether. But that just isn't her style. Lux earned her bachelor's from Michigan State, so when she started considering her options for the next level of educational achievement, the choice was clear: Once a Spartan, always a Spartan.<\\/p>\r\n<p>Needing to weave school into \\"my crazy lifestyle,\\" Lux enrolled in <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">MSU's online MS in Management, Strategy and Leadership program<\\/a>.<\\/p>\r\n<p>\\"Flexibility was a big driver, along with the fact that the program offered is from a quality university with a solid reputation,\\" she said. \\"I liked that the curriculum was weighted toward strategy and leadership rather than a traditional quantitative MBA program, since my undergraduate degree was in business.\\"<\\/p>\r\n<p>The knowledge Lux attained through the MSL program at The Eli Broad College of Business has brought immediate benefits.<\\/p>\r\n<p>\\"With the global integration of today's business environment, you really have to focus on what makes you different,\\" she said. \\"I have broadened my perspective and the program has enabled me to make better decisions both professionally and personally. I apply concepts learned in this program every day &ndash; setting strategy, mapping outcomes and building better relationships.\\"<\\/p>\r\n<p>Prior to becoming an entrepreneur, Lux spent 18 years working for a major corporation in roles ranging from IT to international marketing manager. The latter was a job that sent her around the globe working across cultures on big projects. Eventually, the desire to create her own business led her back to Michigan.<\\/p>\r\n<p>Lux said ensuring success in the <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">MSL program<\\/a> required carving out time in her hectic schedule for assignments and group discussions. \\"It sounds simple, but like most things, you will get out of it what you put in.\\"<\\/p>\r\n<p>Herself the youngest of 10 siblings, she credits the support and understanding of her family.<\\/p>\r\n<p>\\"My husband is also an MSU graduate, so we're huge Spartan fans,\\" Lux said. \\"My son Jason is a student at the university, too. I tease him all the time that I'm going to get my PhD and move in with him next year.\\"<\\/p>\r\n<p>Looking ahead, Lux hopes to explore the possibility of teaching at a local college, where she can share her knowledge and experience with others.<\\/p>\r\n<p>\\"I really like this quote by George Eliot, 'It's never too late to be what you might have been,'\\" she said. \\"This program has reminded me just how important continuous learning and professional development is in our constantly changing world. I feel this program has prepared me to take on new positions and challenges with additional confidence and insight.\\"<\\/p>\r\n<p><i>Are you a student or graduate of Michigan State University's online master's degree or certificate programs? We would love to share your success story in our Student Spotlight series. Contact us at&nbsp;<\\/i><a href=\\"mailto:testimonial@MSUonline.com\\"><i>testimonial@MSUonline.com<\\/i><\\/a><i>&nbsp;for additional details. And for more stories like this be sure to check out our&nbsp;<\\/i><a title=\\"Student Spotlight\\" href=\\"\\/resources\\/student-spotlight\\/\\"><i>Success Stories<\\/i><\\/a><i>.&nbsp;<\\/i><\\/p>\r\n<hr \\/>\r\n<p><strong>You may also be interested in:<\\/strong>&nbsp;<a title=\\"You're Never Alone with MSU Online\\" href=\\"\\/resources\\/student-spotlight\\/youre-never-alone-with-msu-online\\/\\">MSU Online Student Finds Network of Support<\\/a><\\/p>\r\n<hr \\/>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"student-spotlight\",\"ellen-lux-ms-in-management-strategy-leadership\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/restructure-retail-for-supply-chain\\/","metaTitle":"Retail Restructuring: Managing Change in the Age of Amazon","postTitle":"Retail Restructuring: Managing Change in the Age of Amazon","postName":"restructure-retail-for-supply-chain","category":"supply-chain","keywords":"","description":"Large retailers have seen sales at store locations dip significantly as they struggle to compete in light of consumers with ever-increasing options both online and in stores. \r\n","publicationDate":"","pageSubHeading":"Consumers are driving change in a retail environment fueled by e-commerce.","defaultPrimaryImage":"\\/media\\/17872211\\/retailsupplychain.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Retail is no longer a business dependent on prime real estate and brick-and-mortar locations. The Internet has spawned the era of the educated consumer a consumer; with more options than ever before, from what they are able to purchase to how they purchase it.<\\/p>\r\n<p>Large retailers have seen sales at store locations dip significantly as they struggle to compete. As a result, 2016 has become the year of the shuttered big box store. Companies are closing locations in a push for efficiency, trimming those that underperform so they don&rsquo;t drag down the bottom line. But another response is needed to compete with a player revolutionizing the retail marketplace: Amazon.<\\/p>\r\n<p>With easy-to-use interfaces on both web and mobile platforms, speedy fulfillment at distribution centers located around the country and innovative delivery methods boasting a speed that makes overnight delivery look like snail mail, Amazon has completely disrupted the way that traditional retailers can think about doing business.<\\/p>\r\n<p>In a marketplace fueled by convenience, consumers are driving change more than executives in the boardroom. The online marketplace is the primary factor fueling innovation and convenience in retail, causing companies to refocus their efforts to drive up profits by polishing online platforms and shipping processes to expedite the delivery of products to their customers.<\\/p>\r\n<p>In business circles, the phrase &ldquo;change is constant,&rdquo; has become all too familiar. Its relevance, though, is undeniable.<\\/p>\r\n<p><a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/resources\\/supply-chain\\/e-commerce-spurring-changes-for-logistics-managers\\/#.V2mfItIrJpg\\">E-commerce<\\/a> isn&rsquo;t just important, it&rsquo;s become critical for survival in the retail space, regardless of whether a business is selling clothing, office supplies, sporting goods or all of the above. Of those who have taken notice, Walmart is expanding its online presence, pursuing ways to merge their online efforts with their massive number of store locations in order to gain a competitive advantage that at the moment, cannot be rivaled by any retail outfit operating physical stores.<\\/p>\r\n<h2>Merging Online with In-Person<\\/h2>\r\n<p>In October 2015, Walmart announced its intention to expand online grocery sales to 20 states, providing customers with what it calls a &ldquo;click and collect&rdquo; service for their grocery shopping needs in which the customer shops online for groceries and schedules a pick up time at a nearby Walmart store location. An employee is then assigned to deliver the order to a customer&rsquo;s car upon arrival.<\\/p>\r\n<p>&ldquo;We are excelling in pure e-commerce, but what Walmart can do that no one else can do is marry e-commerce with our existing assets to deliver a seamless shopping experience at scale,&rdquo; Walmart&rsquo;s President and CEO of Global E-Commerce Neil Ashe told analysts after the announcement. &ldquo;We're layering new digital capabilities over the store experience to make shopping faster and easier. Walmart has always given customers low prices and now we're also giving them the gift of time.&rdquo;&nbsp;<\\/p>\r\n<p>Walmart is simultaneously revamping its strategy behind its brick-and-mortar locations. The old way of thinking was to smother the competition by having more store locations than anyone else, but that is no longer sustainable. The retail powerhouse announced in January 2016 that it would be closing 269 stores around the world in an effort to re-evaluate company efficiency.<\\/p>\r\n<p>In the case of Kohl&rsquo;s, which plans to shutter 18 stores in 2016, the retailer is two years into a three-year, $4 billion plan aimed at turning around declining in-store sales numbers by relying on <a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/programs\\/certificate\\/business-analytics\\/\\">predictive marketing analytics<\\/a>, e-commerce and mobile platforms. When the company devised the plan in 2014, in-store sales had levelled off or declined in preceding years while Kohl&rsquo;s e-commerce sales had increased by 21%, according to Internet Retailer researcher Mark Brohan.<\\/p>\r\n<p>The company has invested billions in online distribution centers, and as of August 2015, was focused on rolling out its own version of a buy online, pick-up-in-store program. The omni-channel approach is important in that it generates brand engagement and offers customers the chance to shop online, but more importantly according to Kohl&rsquo;s executives, the program helps drive additional sales in-store due to what they refer to as &ldquo;attachment sales&rdquo; &ndash; selling items that complement a customer&rsquo;s online purchase &ndash; that have created a 20-25% increase in overall revenues.<\\/p>\r\n<p>Walmart, who is looking to battle Amazon on the packaging and shipping front, predicts that their &ldquo;click and collect&rdquo; program drives up additional sales just by offering options. The company estimates that someone who only shops in Walmart stores spends, on average, $1,400 a year, while those who shop exclusively online spending significantly less. But when customers shop through multiple channels, the result is an increase in spending to an estimated $2,500 per year.<\\/p>\r\n<h3>The Store isn&rsquo;t Gone Yet<\\/h3>\r\n<p>The challenge for some retailers is to battle the likes of Amazon for an online presence, while not losing focus on keeping up with their competitors on the ground.<\\/p>\r\n<p>Sports Authority, once a top player in the sporting goods retail space, is a tragic example of failing on both fronts. The company&rsquo;s inability to create an online platform that could deliver is part of what has led to closing stores and filing for bankruptcy. But it&rsquo;s just one part of the problem.<\\/p>\r\n<p>According to an interview with Moody Investment Services Vice-president Michael M. Zaccaro in the Denver Post, Sports Authority was unable to cope with new competitors in the outdoor and sports gear market that offer an in-store experience not imitated online.&nbsp;<\\/p>\r\n<p>Technology has allowed customers to become educated to some extent about products on their own. What makes alternate retailers such as Bass Pro Shops or Lululemon significantly more effective is specialization &ndash; in other words, a staff that can share in-depth product knowledge a consumer can&rsquo;t find with a quick Google search.<\\/p>\r\n<p>&ldquo;[Sports Authority employees] are not product specialists,&rdquo; Zaccaro told the newspaper. &ldquo;Consumers these days who are into sports and outdoor activities want specialized products. Just like Macy&rsquo;s and other generalized big-box stores, Sports Authority have found themselves in trouble. When's the last time you walked into a Sports Authority store and felt like the employee treated you like (they were) an owner? That just doesn't happen. You're going to get someone who will ring you up and show you to the right aisle.\\"<\\/p>\r\n<p>In the modern American retail landscape, managing the change to an omni-channel marketing approach may be the key to survival.<\\/p>\r\n<p>The names of companies who have failed to implement such an approach are now closing stores. Some of America&rsquo;s biggest retail players historically such as Sears, Macy&rsquo;s, Walgreens and Staples will all close a number of stores in the next year, leaving behind a wave of laid off employees and empty store fronts. Where they go from here largely depends on their ability to embrace a multiple channel strategy and increase convenience behind their offerings.&nbsp;&nbsp;<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"restructure-retail-for-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/how-international-cultural-differences-can-affect-negotiations\\/","metaTitle":"How International Cultural Differences Can Affect Negotiations","postTitle":"How International Cultural Differences Can Affect Negotiations","postName":"how-international-cultural-differences-can-affect-negotiations","category":"leadership","keywords":"","description":"Learn how international cultural differences can affect the negotiation process in this article by MSU's Eli Broad College of Business.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12645964\\/international-cultural-differences.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>In a lecture on negotiation, Michigan State University&rsquo;s Eli Broad College of Business <a title=\\"Don Conlon, PhD\\" href=\\"\\/programs\\/faculty\\/strategic-leadership-and-management\\/don-conlon\\/\\">professor Donald Conlon, Ph.D.<\\/a> explores how diverse the world population is: out of every 100 people in the world, only about seven are from North America, while 55 are Asian, 21 are European, nine are African and eight are South American. Since we North Americans represent such a small portion of the world&rsquo;s population, \\"it really behooves us to understand how people in other cultures negotiate,\\" said Dr. Conlon.<\\/p>\r\n<p>Cultural norms, such as physical touching, an aversion to touching, periods of silence during meetings or a casual approach to time can be unfamiliar or disquieting to people from different cultures.<\\/p>\r\n<p><strong>Four Dimensions of Culture to Consider in International Negotiations<\\/strong><\\/p>\r\n<p>According to Dr. Conlon, there are four dimensions of culture as described in Hofstede's Model of International Culture. Geert Hofstede developed this model while working for IBM with its hundreds of thousands of employees throughout the world. Taking these dimensions into consideration during international negotiations can help you be more successful.<\\/p>\r\n<p><strong>1. Power Distance<\\/strong><\\/p>\r\n<p>In some countries, the levels of power are distinct and understood internally but may not be apparent to outsiders. For example, in Russia, power tends to be concentrated at the top. Executives or government officials may negotiate an agreement, only to have it re-negotiated by higher-level officials.<\\/p>\r\n<p><strong>2. Individualism\\/Collectivism<\\/strong><\\/p>\r\n<p>People in a culture may think of themselves in terms of the individual or as members of a connected group, or collective. In the United States, people score highly in individualism while Pacific Rim countries, such as China and Japan, tend to be more collectivist. This thought process influences the way societies are organized and decisions are made.<\\/p>\r\n<p><strong>3. Masculinity\\/Femininity<\\/strong><\\/p>\r\n<p>The third element refers to the extent to which societies endorse what are considered traditional or stereotypical masculine and feminine characteristics. For example, aggressiveness and competition are often considered &ldquo;male&rdquo; characteristics, while a focus on relationships and cooperation are traditional &ldquo;female&rdquo; characteristics. Many Scandinavian countries score higher on quality of life in relationships while other cultures, such as the United States and Mexico, score higher on competition.<\\/p>\r\n<p><strong>4. Uncertainty Avoidance<\\/strong><\\/p>\r\n<p>Uncertainty avoidance refers to the extent to which someone is comfortable with unstructured or uncertain situations. Some cultures are uncomfortable with ambiguity; in negotiations, businesspeople would seek rules and regulations to guide them. Other cultures are low in uncertainty avoidance, and more relaxed about negotiations. Americans tend to be comfortable with uncertainty.<\\/p>\r\n<p>These elements describe cultural values in a general way and certainly not all people in a given culture will adhere to each and every aspect. These can, however, be broad descriptions of how different cultures approach negotiations.<\\/p>\r\n<p><strong>How Can These Elements Impact Negotiations?<\\/strong><\\/p>\r\n<p>According to Dr. Conlon, these cultural subtleties can impact a number of phases of negotiation. For example, people from cultures with high uncertainty avoidance are likely to be very thorough in planning. While Americans tend to be okay with ambiguity, and expect a surprise or two, other cultures would not be comfortable with surprises. People who are high in uncertainty avoidance will also rely more on rules to guide them.<\\/p>\r\n<p>As for the importance of relationships in negotiations, the masculine\\/feminine characteristic of a culture comes into play. People from more feminine cultures will care more about relationships, and may also tend to be more collectivist in their thinking. Negotiators from more masculine countries are probably more likely to use a distributive bargaining &ndash; a more competitive approach to negotiation. You&rsquo;re more likely to see the use of power with negotiators from a masculine culture; they may also rely on rules rather than bending them in search of a cooperative settlement.<\\/p>\r\n<p>Negotiations with people from collectivist countries are more frequently going to occur with groups, rather than between individuals. That&rsquo;s why expecting to conduct one-on-one negotiations with someone from Japan or China might not be realistic. You can also expect a longer time to consensus, as the speed of negotiation will be slower in a collectivist culture.<\\/p>\r\n<p>Your negotiations may also be under the influence of a high power distance; while you may prefer to deal directly with the decision maker, you may find that your negotiating party is just the beginning of a chain of people you will need to deal with. In a low power distance country, the negotiator typically has authority to make agreements; in a high power distance culture, the agreement will ultimately need to be ratified by someone higher up.<\\/p>\r\n<p><strong>SPM, Another Look at Cultures<\\/strong><\\/p>\r\n<p>Hofstede&rsquo;s Model of International Culture is just an introduction to understanding how cultural differences can affect international negotiations. You&rsquo;ll be more successful if you go into these negotiations with an open mind and the desire to learn more about cultural differences.<\\/p>\r\n<p>Assessing your own style and personality also is an essential step in deciding how to make adjustments when negotiating with different cultures. One method to gain that vital personal insight is through the Spony Profiling Model, or SPM.<\\/p>\r\n<p>Developed by Dr. Gilles Spony and built partly on the work of Hofstede and on Dr. Shalom Schwartz&rsquo;s research on value systems, SPM can provide a personalized assessment of work values, motivation, preferences and other traits, as well as how others perceive you, according to Keith Niblett, assistant director of customized and international executive development programs in Michigan State University&rsquo;s Eli Broad College of Business.<\\/p>\r\n<p>Results from an SPM analysis show areas and strengths in what Spony refers to as 12 styles, such as persuader, driver, monitor, innovator, pioneer and moderator. And like Hofstede&rsquo;s dimensions, different countries are stronger or weaker in various SPM styles.<\\/p>\r\n<p>With the knowledge of your core work values and the perception of others, you can gain insights about how you can adapt to dealing with people in different cultures and where your strengths and weaknesses match with theirs, Niblett said during his cross-cultural management lecture.<\\/p>\r\n<p>Melded with Hofstede&rsquo;s dimensions, a collectivist culture such as China or India has strengths as maintainer, monitor, driver and monitor under the SPM analysis. Someone from an Anglo-Saxon, individualist culture such as the U.S. or Canada would be strong as an achiever, pioneer and persuader.<\\/p>\r\n<p>Some traits generally seen in a Western culture such as the United States include valuing material rewards, individual achievement, need for change, informality, fast-paced decisions and the need for action, Niblett said. People stand on their own two feet.<\\/p>\r\n<p>In China, there is a tendency for interdependence, respect for social hierarchy, humility, obedience and duty for the group objective, he said. Every relationship should be a two-way street.<\\/p>\r\n<p>Comparing the two, some of the aspects least valued in Western cultures &ndash; analyzer, maintainer or moderator &ndash; are among the highest-valued aspects in an Eastern culture, Niblett said.<\\/p>\r\n<p>The cultural styles of Spony, as well as the insights gained from a personal SPM analysis, can add another layer of perception to various cultures and how members may react during negotiations.<\\/p>\r\n<p>Remember, there are many more people in the world from cultures other than your own, and it&rsquo;s likely you&rsquo;ll be dealing with them throughout your career.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"how-international-cultural-differences-can-affect-negotiations\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/restaurant-self-service-kiosks\\/","metaTitle":"Should You Invest in Self-Service Kiosks at Restaurants","postTitle":"Food for Thought: Investing in Restaurant Self-Service Kiosks","postName":"restaurant-self-service-kiosks","category":"hospitality","keywords":"","description":"Restaurants are replacing old fashioned face-to-face customer service models by bringing high-tech tools to diners’ tables.\r\n","publicationDate":"","pageSubHeading":"Most casual and fast-casual diners are fine with self-service technology; fine dining and quick service – not so much. ","defaultPrimaryImage":"\\/media\\/17458605\\/restaurant-kiosks.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Self-service has been gaining traction as a customer service model since the 1920s, when trade magazine <i>The Progressive Grocer<\\/i> began planting ideas for self-service in retailer&rsquo;s heads.<\\/p>\r\n<p>Today, self-service is ever present. In a world of ATMs, pay-at-the-pump gas stations and self-checkout registers at local retailers, it was only a matter of time before restaurants began to move in that direction as well, replacing old fashioned, face-to-face customer service models with the same high tech, increasingly convenient tools that now reside on the table at your local Chili&rsquo;s.<\\/p>\r\n<p>This wave of tech integration into a restaurant&rsquo;s business model differs from the ones that came before it in one significant way: there is no need for machines to replace humans, but rather to create a symbiosis between the two.<\\/p>\r\n<p>Waiters around the country needn&rsquo;t worry about job security just yet. Self-service restaurant kiosks are not for everyone. According to a report from Gartner&rsquo;s Software Advice, Millennials overwhelmingly love restaurant self-service kiosks, while 65% of Baby Boomers reject them and more than 40% of Generation X and Y customers are not interested in ordering for themselves. The human element is still necessary to a pleasurable restaurant experience.<\\/p>\r\n<p>The Software Advice survey revealed that the two most preferred restaurant settings to encounter self-service kiosks (both freestanding and table-top) in were casual (45% of respondents) establishments such as Chili&rsquo;s and fast casual (35% of respondents) places such as Panera Bread.<\\/p>\r\n<p>When it comes to fine dining, 94% of diners do not want self-service, given that they&rsquo;re paying for a high-end customer experience. More surprisingly, when it comes to quick-service (fast food) diners, 87% lack interest in self-service kiosks.<\\/p>\r\n<p>Patrons prefer to encounter self-service opportunities in certain areas of a restaurant depending on the dining experience. According to the Software Advice report, 88% of diners say that they prefer self-service options to be at the table, versus at the entrance or in line. Casual, sit-down restaurants such as Chili&rsquo;s have seen restaurant kiosks well received by patrons, as browsing the menu and learning how to use the software on the kiosk takes time.<\\/p>\r\n<p>At quick-service (fast food) establishments, the experience of a kiosk upon entry could be more stress inducing than pleasurable, especially if it creates long wait lines for customers. Quick-service restaurants have also found that it is faster to take orders at the counter than placing them on a self-service kiosk.<\\/p>\r\n<p>This doesn&rsquo;t mean, however, that self-service is off of the radar for quick-service restaurants. McDonald&rsquo;s announced in 2014 that it intends to move toward kiosks and mobile ordering in an attempt to keep up with the times and cut labor costs. In 2015, the fast-food chain began implementing kiosks to mixed reviews. The kiosks apparently don&rsquo;t reach 70% of their diners, many of which are drive-through customers, according to <i>Fortune Magazine<\\/i>.<\\/p>\r\n<p>For casual restaurants, however, table-top technology has become something to consider. Customers are in love with customizing orders, splitting bills and coordinating multiple payments at the table. But there are a number of things for restaurants to take into account before going all in on table-top or any other self-service tech.<\\/p>\r\n<h3>Things to Consider Before Implementation<\\/h3>\r\n<ul>\r\n<li><strong>Cost<\\/strong> &ndash; A huge benefit to self-service kiosks is that there is no capital cost for installation, according to Austen Mulinder, CEO of Ziosk, the kiosk used in Chili&rsquo;s. Subscription costs for kiosk service are also low, as Ziosk generates revenue from premium content such as videos, games and quizzes available for purchase. Implementation costs are often offset by increased sales; research shows customers spend more money by adding items to their orders.<\\/li>\r\n<li><strong>Placement<\\/strong> &ndash; Physical placement of technology plays an important role in successful implementation. Giving your customers what they want isn&rsquo;t enough; you have to give it to them how and where they want it as well.<\\/li>\r\n<li><strong>Customer Satisfaction<\\/strong> &ndash; According to the National Restaurant Association&rsquo;s 2015 Restaurant Industry Forecast, around 25% of customers say that technology plays a part in choosing a restaurant. With that in mind, it&rsquo;s important to balance the human touchpoints that many people still expect to accompany the experience of dining out.<\\/li>\r\n<li><strong>Features of Point of Sale (POS)<\\/strong> &ndash; While the ability to customize orders and use self-payment features are the most commonly talked about factors when considering table-top tech, one aspect often overlooked is the customer&rsquo;s ability to look at pictures of the food. In the Software Advice survey, 26% of respondents cited this as a feature they enjoy about the self-service kiosks.<\\/li>\r\n<li><strong>Security Concerns<\\/strong> &ndash; Payment versatility is something that benefits both diners and the restaurant. According to Tom Harpootlian, COO of TablePay of America, 44% of credit card fraud originates in the food and beverage industry. Pay-at-the-table opportunities that self-service kiosks present are a great way to reduce credit card fraud, an important caveat for restaurants given Visa and Mastercard&rsquo;s required move to chip reading sales terminals. EMV (Europay, Mastercard and Visa) technology implementation is quickly becoming the standard after drastic reductions in fraud cases were seen in Europe. Visa and Mastercard have said that fraud liability will be transferred to the retailers themselves in the coming years, making self-service kiosks an attractive commodity for operators looking to reduce potential fraud issues.&nbsp;<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"restaurant-self-service-kiosks\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/business-analytics\\/analytics-in-college-hoops-a-new-type-of-march-madness\\/","metaTitle":"Analytics in College Hoops: A New Type of March Madness","postTitle":"Analytics in College Hoops: A New Type of March Madness","postName":"analytics-in-college-hoops-a-new-type-of-march-madness","category":"business-analytics","keywords":"Sports analytics, Michigan State hockey, Michigan State basketball, Broad College of Business, sports analytics methods, March Madness","description":"Analytics are examined and analyzed when making decisions about basketball player recruitment, team building and management, game planning, and strategy to find ways to achieve results beyond relying on athletic ability. ","publicationDate":"","pageSubHeading":"Basketball data can provide a clearer picture of a team’s performance.","defaultPrimaryImage":"\\/media\\/16134171\\/basketball-primary.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Statistics have always played a big role in sports, serving as a barometer for success rates for players and teams as a whole. In recent years, the development of analytic measurements has affected every aspect of sports, from game day coaching decisions to the definition of what makes a player the right fit for a specific team.<\\/p>\r\n<p>In basketball, <a title=\\"Business Analytics\\" href=\\"\\/programs\\/certificate\\/business-analytics\\/\\">analytics<\\/a> has become a driving force in the philosophy of how players are recruited, built and managed, going beyond examining statistics and positions to understanding how the pieces of a team fit together. Player traits, such as the amount of running during a game, effectiveness with the ball in possession, shooting position on the floor or the direction they are most likely to go when dribbling are analyzed to find which players complement each other best in an effort to maximize team chemistry (how players interact with each other) and achieve results.<\\/p>\r\n<p>For example, rather than deeming a player a point guard or power forward, based on size and ability to fulfill the typical attributes related to those positions, coaches now look at players in terms such as &ldquo;scoring rebounder,&rdquo; a player that can score and retrieve the ball after missed shots, or &ldquo;paint protector,&rdquo; a player able to block shots in the painted area near the basket.<\\/p>\r\n<p>This expanded thinking helps when it comes to strategy and game planning. Personnel packages can be tailored by which players enjoy the best chemistry rather than simply pinning everything on athletic ability.<\\/p>\r\n<p>Additionally, teams or specific personnel packages can be measured in statistical terms meant to apply to the group as a whole rather than an individual player. Where simple field goal percentage and points allowed was once considered enough to tell the tale of a team&rsquo;s success, now analysts with laptops stationed behind team benches are looking at advanced metrics like points per possession and adjusted defensive efficiency to get a more complete grasp of how teams are performing.<\\/p>\r\n<p>The use of analytics in college basketball is not nearly as developed as the NBA, as the college level is considered a developing ground for players and the technology surrounding this data is still in its infancy. The range of basketball data examined is so extensive that some experts think the field may be on the verge of exhausting rationality.<\\/p>\r\n<p>The value of analytics can be extended to other collegiate sports such as hockey. Recently, master&rsquo;s students from the Broad College of Business have partnered with Michigan State&rsquo;s <a href=\\"http:\\/\\/broad.msu.edu\\/2016\\/01\\/14\\/15886\\/\\">hockey team<\\/a> to find ways to score more goals and increase wins using analytics data. Examining defensive pairings or player compatibility can influence decisions to assign a player positions that could impact the game.<\\/p>\r\n<h3>Analytics in MSU Basketball<\\/h3>\r\n<p>If coaches want to analyze the effectiveness of their players, there are plenty of ways to do it. To keep up with this changing tide, Michigan State basketball took its own approach.<\\/p>\r\n<p>Kevin Pauga, Michigan State&rsquo;s former director of basketball operations and current athletics administrator, is considered a leading thinker in the analytics field. Having developed his own system, known as the Kevin Pauga Index (KPI), for ranking college basketball teams, Pauga has been able to accurately predict the field of the NCAA Tournament in years past.<\\/p>\r\n<p>Using Microsoft Excel, Pauga built a custom program that places a value on each game played during a season for any team in college basketball. The program plugs data into an algorithm Pauga has created which takes into consideration an array of factors, from pace of play to the time zone in which the game is played. The algorithm has even been used by the NCAA Tournament selection committee due to the diversity of metrics and the ways it can sort team statistics. It is a constant work in progress, as Pauga recently fine-tuned the algorithm to assign value to home, neutral venue or road victories.<\\/p>\r\n<p>The MSU grad as a student worked as a &ldquo;student manager&rdquo; for the Spartans basketball team where he began charting statistics such as &ldquo;defensive intensity,&rdquo; a measurement of how often a player touches the ball on defense. KPI is now as widely recognized by college basketball analysts as the RPI (Ratings Percentage Index) developed by the NCAA in 1981.<\\/p>\r\n<h3>Analytics in the NBA<\\/h3>\r\n<p>Professional basketball has seen the adoption of analytics across the board, with some general managers such as Daryl Morey of the Houston Rockets prioritizing analytics data over traditional ways of thinking about basketball. Morey has become known as a poster boy of sorts for analytics, his successes and failures held up as evidence that analytics either do or don&rsquo;t work. The argument is heated among media pundits, but less so in NBA front offices where data plays a major role in decision making.<\\/p>\r\n<p>In recent years, the NBA has gone so far as to modify arenas with six player-tracking cameras in every stadium league wide. The technology, called SportVU, records every movement a player makes during the game. Between the six cameras, they can capture movement of 11 designated objects (10 players and the ball).<\\/p>\r\n<p>Basketball systems analyst Peter Beshai developed a <a href=\\"http:\\/\\/peterbeshai.com\\/buckets\\/app\\/#\\/playerView\\/201566_2014\\">website<\\/a> that tracks key statistics of some of the NBA&rsquo;s most prolific players to give an example of what the analytics data actually looks like. Charts display shot frequency and field goal percentage by distance and location on the court. Graphs can be used to show a player&rsquo;s effectiveness against certain teams.<\\/p>\r\n<p>Opponents can look at this data and see that Oklahoma City Thunder star Kevin Durant, for example, prefers to shoot from the right side of the court when shooting from a three-point range and his field goal percentage from beyond the arc is actually at its lowest when he is closer to the three-point line. In theory, this could affect the approach teams take when defending Durant.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"business-analytics\",\"analytics-in-college-hoops-a-new-type-of-march-madness\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/student-spotlight\\/elizabeth-blass-masters-in-management-strategy-leadership\\/","metaTitle":"","postTitle":"","postName":"elizabeth-blass-masters-in-management-strategy-leadership","category":"student-spotlight","keywords":"","description":"","publicationDate":"","pageSubHeading":"\\\"This knowledge enhances my abilities,\\\" says Blass, vice president of a data privacy management company. ","defaultPrimaryImage":"\\/media\\/15321362\\/elizabeth-blass.jpg","defaultPrimaryImageTitleText":"Elizabeth Blass in MSU graduate group shot","defaultPrimaryImageAltText":"","primaryContent":"<p>From an entry-level position at MCI Telecommunications to a leading role in Global Privacy Solutions at the San Francisco-based TRUSTe, Elizabeth Blass has always viewed strategy as an important part of her skillset.<\\/p>\r\n<p>Over the years, she has needed to be strategic across a variety of roles, including Regional Service Vice President in Verizon's enterprise customer division and Director of Co-Location Customer Service Operations for CME Group, a global derivatives marketplace. While there, Blass managed an around-the-clock, multi-channel support center, customer portal and quality management program.<\\/p>\r\n<p>Despite her experience, Blass felt she could learn more.<\\/p>\r\n<p>\\"I believe that a person can never learn enough about management and leadership,\\" she said. \\"It is an ever-evolving field of study. I use strategy in nearly every part of my role and knew that sharpening my skills in this area would also be of benefit.\\"<\\/p>\r\n<p>Due to a work schedule that includes plenty of travel, Blass sought a program that could provide the flexibility she needed to complete a master's degree. She chose the <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">MS in Management, Strategy and Leadership program offered online<\\/a> by Michigan State University's Eli Broad College of Business.<\\/p>\r\n<p>\\"I've written papers from places such as Hong Kong, the Philippines, Seoul and Las Vegas and was able to manage school while moving cross-country for a new job,\\" Blass said. \\"I even took a test in a Famous Dave's BBQ restaurant during the move, which I do not recommend.<\\/p>\r\n<p>\\"Prior to this program, I had not found a reputable program that I could be proud to attend. Once MSU's program was announced and I did a little research, I knew this was the answer for me. <a title=\\"MSU's Broad College Developing 'Transformational Thinkers and Doers'\\" href=\\"\\/about\\/msu-broad-college-of-business\\/\\">MSU's Broad College of Business<\\/a> has produced some fantastic leaders and has an excellent reputation.\\"<\\/p>\r\n<p>We talked with Blass to learn more about her experiences as a member of the inaugural graduating class of Michigan State University's online MSL program.<\\/p>\r\n<p><strong>Q. How will your MSU degree impact your professional goals?<\\/strong><\\/p>\r\n<p>This knowledge enhances my abilities, replenishes my toolkit and increases my confidence. Eventually, I may also pursue a higher level of education. In the near future, I would like to pursue undergraduate online teaching in addition to my current job.<\\/p>\r\n<p><strong>Q. Have you been able to apply any of the knowledge you gained from the program?<\\/strong><\\/p>\r\n<p>I have been able to apply many things. I had two classes with Professor [Richard] \\"Doc\\" Gooding. Doc was great about helping us apply what we were learning to our current companies. I was able to immediately apply concepts. During the first class, I created a business scorecard and during the second class, he helped me to implement an employee survey related to our mission and vision statement.<\\/p>\r\n<p>In addition, the cohorts that I've been with since the beginning have been so impressive, knowledgeable and fun. These are connections that I will keep for a long time.<\\/p>\r\n<p><strong>Q. Who or what drove you to succeed during the program?<\\/strong><\\/p>\r\n<p>I [am] the first one in my family to earn an advanced degree. I'm proud of this and it drives me.<\\/p>\r\n<p><strong>Q. What was your No. 1 takeaway from this experience?<\\/strong><\\/p>\r\n<p>If you listen, you can learn so much from those around you. It is important to be a lifelong learner. I will always make time for things that matter and the things that will help me to grow.<\\/p>\r\n<p><strong>Q. What advice would you give to others considering enrolling in the program?<\\/strong><\\/p>\r\n<p>You must be organized, be able to plan school around your busy life, be committed to learning and contributing to the class, and be incredibly disciplined throughout the program.<br \\/> <br \\/><strong>Q. Tell us something fun about yourself?<\\/strong><\\/p>\r\n<p>&bull; I'm powered by Red Bull.<br \\/>&bull; I spend six weeks a year in the Philippines.<br \\/>&bull; I've run a number of half marathons.<br \\/>&bull; I haven't driven a car in four years.<br \\/>&bull; As a die-hard Iowa Hawkeye fan, I am now cheering on Sparty (don't tell my family).<\\/p>\r\n<hr \\/>\r\n<p>&nbsp;<\\/p>\r\n<p><em>Are you a student or graduate of Michigan State University's online master's degree or certificate programs? We would love to share your success story in our Student Spotlight series. Contact us at <a href=\\"mailto:testimonial@MSUonline.com\\">testimonial@MSUonline.com<\\/a> for additional details. And for more stories like this be sure to check out our <a title=\\"Student Spotlight\\" href=\\"\\/resources\\/student-spotlight\\/\\">Success Stories<\\/a>.<\\/em><\\/p>\r\n<p><em>&nbsp;<\\/em><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"student-spotlight\",\"elizabeth-blass-masters-in-management-strategy-leadership\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/4-reasons-to-choose-career-in-supply-chain\\/","metaTitle":"4 Reasons to Choose a Supply Chain Management Career","postTitle":"4 Reasons to Choose a Supply Chain Management Career","postName":"4-reasons-to-choose-career-in-supply-chain","category":"supply-chain","keywords":"","description":"Supply chain management is among the fastest growing career fields in the U.S., with high demand for knowledgeable professionals. Here are four reasons to actively seek out a career in supply chain management. \r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/17872212\\/4-reasons-to-choose-a-career-path-in-supply-chain.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>When ordering something online, you know that the product will be delivered right to your doorstep, but do you take the time to think about how it got there?<\\/p>\r\n<p>Hearing the term supply chain management for the first time can be confusing, until you realize how it has an impact on almost every aspect of your lives. Food, clothing, kitchen appliances and so many other products are all made available by means of a supply chain &ndash; a network of activities that creates and distributes products and services to drive value for the end consumer.<\\/p>\r\n<p>Although supply chain is among the fastest growing career fields in the U.S., the functions that make up a supply chain tend to operate behind the scenes. Here are four reasons a career in supply chain management is worth exploring.<\\/p>\r\n<h2>1. Career Openings in Supply Chain Management<\\/h2>\r\n<p>Supply chain is a $1.3 trillion industry and continues to grow each year. In November 2015, <a href=\\"http:\\/\\/www.businesswire.com\\/news\\/home\\/20151116005023\\/en\\/MHI-Launches-iWorkInTheSupplyChain-Awareness-Campaign\\">it was reported that<\\/a> more than 11 million people were working in the supply chain field. However, a shortage of employees still exists within the industry.<\\/p>\r\n<p>Research from the Supply Chain Talent Academic Initiative found that demand for supply chain professionals exceeds supply by a 6 to 1 ratio, according to Nick Little, Assistant Director of Executive Development Programs at Michigan State University&rsquo;s Eli Broad College of Business. Executives have told MSU researchers as part of the <a href=\\"http:\\/\\/www.apics.org\\/sites\\/apics-supply-chain-council\\/research-and-publications\\/research-projects\\/supply-chain-management-beyond-the-horizon\\"><i>Supply Chain Management: Beyond the Horizon<\\/i><\\/a> project in partnership with the APICS Supply Chain Council that finding and retaining supply chain professionals is a major concern at their companies.<\\/p>\r\n<p>The U.S. Roadmap for Material Handling and Logistics reports there will be 1.4 million new jobs in the supply chain industry between now and 2018.<\\/p>\r\n<p><iframe title=\\"\\" style=\\"border: none;\\" src=\\"\\/\\/e.infogr.am\\/c19e6a52-ccd9-45da-b55d-9780efc11389?src=embed\\" width=\\"550\\" height=\\"662\\" scrolling=\\"no\\" frameborder=\\"0\\"><\\/iframe><\\/p>\r\n<div style=\\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\\"><br \\/><a style=\\"color: #989898!important; text-decoration: none!important;\\" href=\\"http:\\/\\/charts.infogr.am\\/pie-chart?utm_source=embed_bottom&amp;utm_medium=seo&amp;utm_campaign=pie_chart\\" target=\\"_blank\\">Create pie charts<\\/a><\\/div>\r\n<h2>2. Opportunity to Advance Your Career<\\/h2>\r\n<p>Common entry-level positions within this field include procurement and transportation analysts, inventory specialists and production coordinators, according to the <a href=\\"https:\\/\\/cscmp.org\\/career\\/careers-scm\\">Council of Supply Chain Management Professionals<\\/a>. However, no one in the supply chain field is limited to any particular position. As you gain more experience through on the job training or advancing your education, you will be able to take on advanced roles within supply chain management. According to the <a href=\\"http:\\/\\/www.ismmagazine-digital.com\\/ismmagazine\\/may_2016?pg=18#pg18\\">Institute for Supply Management&rsquo;s 2016 Salary Survey<\\/a>, additional education can potentially lead to higher wages and responsibility in some disciplines, such as supply management.&nbsp;<\\/p>\r\n<h2>3. Variety of Positions within Supply Chain<\\/h2>\r\n<p>Career choices within the supply chain field are spread across a large spectrum, leaving you with many different roles to choose. Places of employment may also vary. For example, you could choose to work for a big corporation, small business, local or federal government entity or a nonprofit organization. The possibilities are endless. Here are some of the most common career paths chosen by people in the supply chain field:<\\/p>\r\n<ul>\r\n<li><a title=\\"Procurement Specialists In Today&rsquo;s Business World\\" href=\\"\\/resources\\/supply-chain\\/procurement-specialists-in-todays-business-world\\/\\">Procurement\\/Supply Management<\\/a><\\/li>\r\n<li>Operations\\/Production Management<\\/li>\r\n<li><a title=\\"Why Logistics is Fundamental to Supply Chain Success\\" href=\\"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/\\">Logistics\\/Distribution Management<\\/a><\\/li>\r\n<li>Supply Chain Planning and\\/or Technology<\\/li>\r\n<\\/ul>\r\n<h2>4. Competitive Salaries in Supply Chain<\\/h2>\r\n<p>The 2016 Peerless Research Group (PRG)\\/Logistics Management annual salary survey showed supply chain professionals earned an average salary of $105,575. The median pay for someone with a career in the supply chain field was $90,000 per year.&nbsp;<\\/p>\r\n<h2><span style=\\"font-size: 1.5em;\\">&nbsp;<\\/span><\\/h2>\r\n<p>&nbsp;<\\/p>\r\n<div>\r\n<div><\\/div>\r\n<\\/div>\r\n<p><iframe title=\\"Supply Chain Salary by Title\\" style=\\"border: none;\\" src=\\"\\/\\/e.infogr.am\\/FQRdM0b6NABhSEXR?src=embed\\" width=\\"550\\" height=\\"863\\" scrolling=\\"no\\" frameborder=\\"0\\"><\\/iframe><\\/p>\r\n<div style=\\"padding: 8px 0; font-family: Arial!important; font-size: 13px!important; line-height: 15px!important; text-align: center; border-top: 1px solid #dadada; margin: 0 30px;\\"><a style=\\"color: #989898!important; text-decoration: none!important;\\" href=\\"https:\\/\\/infogr.am\\/FQRdM0b6NABhSEXR\\" target=\\"_blank\\">Supply Chain Salary by Title<\\/a><br \\/><a style=\\"color: #989898!important; text-decoration: none!important;\\" href=\\"http:\\/\\/charts.infogr.am\\/bar-chart?utm_source=embed_bottom&amp;utm_medium=seo&amp;utm_campaign=bar_chart\\" target=\\"_blank\\">Create bar charts<\\/a><\\/div>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"4-reasons-to-choose-career-in-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/the-challenges-of-cross-cultural-management\\/","metaTitle":"Overcoming the Challenges of Cross Cultural Management","postTitle":"The Challenges of Cross Cultural Management","postName":"the-challenges-of-cross-cultural-management","category":"leadership","keywords":"","description":"Learn about the challenges of cross cultural management in this article by Michigan State University's Eli Broad College of Business.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12645955\\/cross-cultural-management.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Today&rsquo;s economy has gone global. More companies are doing business overseas, and technology has accelerated this trend. If you&rsquo;re interested in a long-term career in management, you should expect to work with employees from different nationalities and cultures. Cross-cultural management, however, can&rsquo;t simply be learned overnight, or from a manual. It takes experience, education and a commitment to succeed.<\\/p>\r\n<p>\\"As a manager in the 21st century you are increasingly going to work with or to manage people from other countries and therefore cultures,\\" said Keith Niblett, assistant director of customized and international executive development programs in <a title=\\"michiganstateuniversityonline.com\\" href=\\"\\/\\">Michigan State University&rsquo;s Eli Broad College of Business<\\/a>.<\\/p>\r\n<p>The challenge of cross-cultural management naturally increases as a company enters new markets, which can mean managing teams from different cultures who may not respond to supervision the same way Western workers might.<\\/p>\r\n<p>For instance, American employees may be more likely to seek opportunities for personal development and compensation, while Indian employees may respond better to the concepts of company prestige and loyalty, according to Dr. Karine Schomer, president of Change Management Consulting &amp; Training LLC, a management firm based in the San Francisco area.&nbsp;<\\/p>\r\n<p>Nearly half the senior executives at global companies polled in a 2012 Economist Intelligence Unit study based on a worldwide poll of 572 top executives found that language barriers had disrupted international deals or contributed to financial losses, according to a May 2012 Wall Street Journal article. When employees speak different languages, the language barrier can become a difficult hurdle. It is vitally important that managers and employees are able to communicate company business, as well as their own needs.<\\/p>\r\n<p>Many companies have taken steps to adopt English as their official language, but the requirement has had some undesirable consequences. In certain instances, it led non-native English speakers to retreat, lose confidence or simply ignore the rule, the Wall Street Journal article said.<\\/p>\r\n<p>One basic step a manager dealing with language barriers can take is to reinforce communication. On conference calls, try to repeat what people have said in different way to ensure the understanding is clear. &ldquo;Paraphrase and repeat back what they said to make sure you understand their question,\\" wrote Brick Jackson of Measuring Management, an information site for workplace leaders. Measuring Management recommends that if you say something on a conference call, follow up with an email to the same effect to make sure everyone understands what was discussed and provides the opportunity to ask clarification questions if needed.<\\/p>\r\n<p>Also, avoid jokes and sarcasm in emails, as people may misinterpret attempts at humor. A difference in cultural backgrounds can make misinterpretation more likely.<\\/p>\r\n<p>These are just a few of the major challenges to managing a multi-cultural team, but there are many others. Every situation is different, and there&rsquo;s no precise <a title=\\"Cross Cultural Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/cross-cultural-management\\/\\">formula for cross-cultural management<\\/a>. To be a good manager, you must be willing to adopt a new skill set. Here, education is key. Education, plus time and experience, can result in cross-cultural competence.<\\/p>\r\n<p><strong>Know Yourself<\\/strong><\\/p>\r\n<p>A step in understanding other cultures is to first know your own motivations, management style, preferences and central work values. A tool to help uncover this information is the Spony Profiling Model or SPM, developed by Dr. Gilles Spony in the early 2000s.<\\/p>\r\n<p>Using a 250-item questionnaire, the SPM creates a management model sensitive to personality and cross-cultural differences that looks at your work values. Three colleagues fill out a second, shorter questionnaire about you that determine your communication styles.<\\/p>\r\n<p>The results not only provide an inventory of your motivations and preferences in 12 styles described by Spony, such networker, persuader, innovator, pioneer and humanist, but also can be compared to the styles of different cultures, MSU&rsquo;s Niblett said during a lecture on cross-cultural management.<\\/p>\r\n<p>The Spony profile helps analyze your preferences, strengths, challenges and areas you will have to be flexible and adapt when managing people from different cultures, according to Niblett.<\\/p>\r\n<p>For example, someone from a Western culture working with people from China or India would have to increase skills in monitoring and tamp down the pioneering style typical in Western cultures.<\\/p>\r\n<p>Conversely, a manager from China working in a Western environment would have to make extra effort be more flexible toward pioneer and networker styles in order to adopt to western ways of working and increase networking.<\\/p>\r\n<p>This type of insight and cultural awareness is likely to be increasingly valuable to most leaders and managers as the world becomes more tightly knit, Niblett said.<\\/p>\r\n<p><strong>Experience is Key<\\/strong><\\/p>\r\n<p>Once managers acquire the foundations of cross-cultural understanding, experience can help develop a deeper appreciation of different cultures, according to Kwiessential, a cultural training and translation service based in the U.K.<\\/p>\r\n<p>That experience and appreciation will bring the knowledge, awareness and sensitivity that lead to competence.<\\/p>\r\n<p>Experience can teach managers that the head of a team in a Tokyo boardroom will sit in the middle of the table, farthest from the door, or that in northern Asia, business cards are a sign of esteem and should be given respectfully with both hands, Kwiessential said.<\\/p>\r\n<p>According to Kwiessential, the basics provide a starting point for cross-cultural situations, while experience gained during negotiations and meeting people from different cultures allows managers to truly achieve cross-cultural competence.<\\/p>\r\n<p>Learning and cultivating cross cultural skills will continue as an essential part of success in international business. You have to be able to recognize miscommunication and correct mistakes when they happen.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"the-challenges-of-cross-cultural-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/how-education-can-help-you-move-up-in-hospitality-management\\/","metaTitle":"","postTitle":"","postName":"how-education-can-help-you-move-up-in-hospitality-management","category":"hospitality","keywords":"hospitality management degree online, hospitality management certificate, hospitality industry, hospitality and management, hospitality education","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12375203\\/further-education.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>No matter how you cut it, the competition for management positions in the hospitality field will be intense. Those who can stand out from the crowd will be in high demand, particularly at organizations that differentiate themselves based on providing the highest level of customer service.<\\/p>\r\n<h2>Management or Supervision<\\/h2>\r\n<p>To stand out among other job seekers or to move ahead takes <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\"><strong>education and experience<\\/strong><\\/a> and acquiring the ability to view the business from a high-level, strategic perspective. Among other things, that means understanding the difference between supervising and managing, and consciously acquiring the distinctly different skills, capabilities and mindset to do both.<\\/p>\r\n<p>Supervision, one of the most difficult production tasks, is the direction of people at work. The supervisor is responsible for giving clear and specific instructions, monitoring workers&rsquo; efforts and holding them accountable for outcomes.<\\/p>\r\n<p>Managers are responsible for planning and controlling work &ndash; from goal setting, to plan development, to monitoring progress, to taking corrective action when required.<\\/p>\r\n<h2>Education Leads to Better Job Prospects<\\/h2>\r\n<p>The best job prospects for anyone who wishes to advance in hospitality management will be open to those who have bachelor&rsquo;s degrees, according to the U.S. Bureau of Labor Statistics.<\\/p>\r\n<p><a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\"><strong>Certificate programs<\\/strong><\\/a> can boost your credentials as well as improve a professional&rsquo;s performance on the job and become more marketable. Doing well in hospitality management typically requires efficient multi-tasking techniques and a solid understanding of every facet of the industry &ndash; the kind of knowledge that is the focus of advanced educational programs.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"The Missing Element to Help Your Restaurant Take Off\\" href=\\"\\/resources\\/hospitality\\/the-missing-element-to-help-your-restaurant-take-off\\/\\">The Missing Element to Help Your Restaurant Take Off<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>A Degree or Certificate Program<\\/h2>\r\n<p>Deciding between pursuing a bachelor&rsquo;s degree versus a certificate program in hospitality management is a choice that requires some research within the context of an individual&rsquo;s personal situation and preference.<\\/p>\r\n<p>A degree covers a wider spectrum of general education classes in addition to hospitality. Courses are typically more theoretically based. Also, a bachelor&rsquo;s degree requires more time and an increased financial commitment.<\\/p>\r\n<p>Certificates are not to be confused with industry certifications, which usually are awarded based on tests. Certificates are often more focused than degrees and are typically earned by a student after taking a <strong><a title=\\"Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/\\">series of courses<\\/a><\\/strong> in a particular subject. Many can be completed in less than a year. Certificate programs put students a step ahead in the professional field they want to pursue.<\\/p>\r\n<p>Deciding whether to pursue a bachelor&rsquo;s degree or a certificate in hospitality management &ndash; and from which institution &ndash; largely depends on how the programs and their requirements are designed. Giving serious thought to your personal circumstances will help you evaluate the variety of programs available that will best meet your needs and help you position yourself for future advancement.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"how-education-can-help-you-move-up-in-hospitality-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/how-demand-planning-improves-supply-chain\\/","metaTitle":"How Demand Planning can Improve the Supply Chain","postTitle":"How Demand Planning Can Improve the Supply Chain","postName":"how-demand-planning-improves-supply-chain","category":"supply-chain","keywords":"","description":"Demand planning uses analytics that helps firms make smart decisions about inventory and production levels. Good demand planning is highly accurate, based on data and enhances profitability. But the process can be challenging. \r\n","publicationDate":"7\\/11\\/2016 12:00:00 AM","pageSubHeading":"Good demand planning enhances profitability – if it is executed appropriately. ","defaultPrimaryImage":"\\/media\\/17872213\\/demandplanningsupplychain.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>The success of a <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">supply chain<\\/a> is often linked to its efficiency, which can be traced back to the ability of managers to conduct accurate forecasting when it comes revenue and inventory. Those two facets of a business are tied to a crucial process in the world of supply chain: demand planning.<\\/p>\r\n<p>Demand planning uses analytics that examine historical sales data, customer orders, shipments, current sales and market indicators to better predict demand patterns based on market changes, enabling firms to make smart decisions about inventory and production levels.<\\/p>\r\n<p>Good demand planning is highly accurate, based on data and enhances profitability. But the process can be tedious, time consuming and easy to mess up. One area of a supply chain, such as procurement, may improve its ability to forecast future demand, but <a title=\\"Why Logistics is Fundamental to Supply Chain Success\\" href=\\"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/\\">logistics<\\/a> and manufacturing may lag behind, leading to higher levels of inventory and escalating costs.<\\/p>\r\n<p>Getting each player in the supply chain on board with demand planning is often difficult, but it&rsquo;s far from the only hurdle. Examining the correct data is one of the biggest challenges, as the information must be run through a number of filters, such as high variance in the last six months, frequent zero demand periods, month-over-month demand history, frequent shortages and statistical forecasts.<\\/p>\r\n<p>Without proper demand planning, supply chains wind up dealing with production delays, inventory surpluses and strained relationships across the various disciplines that make up an organization. Avoiding such problems would call for professionals that possess two important skill sets:<\\/p>\r\n<ul>\r\n<li>Applying the data to the company&rsquo;s business model<\\/li>\r\n<li>Communicating what the data means to departments across a given company, such as marketing, sales, executive teams, distribution or manufacturing<\\/li>\r\n<\\/ul>\r\n<p>A common way to achieve collaboration across functions is through the implementation of a centralized demand planner for all groups to report their respective data. The challenge for this centralized cross-functional analytics group is to understand the needs of the various departments and how consumer behaviors drive demand.<\\/p>\r\n<p>Modern supply chains are global and complex, often comprised of regional teams relaying information to demand planners and teams at the corporate level that are also gathering data from a global perspective. The two have to work together in order to plan globally while executing regionally.<\\/p>\r\n<h2>How to See into the Future<\\/h2>\r\n<p>Traditionally, supply chains are more reactive than proactive. In today&rsquo;s market, the ability of your supply chain to adapt to demand changes is more complicated than responding to latent order data. The reactive model does not work for demand volatility, which is on the rise in the current market. Consumers&rsquo; wants and needs shift faster in the modern marketplace and supply chains that cannot shift with them will struggle to survive.<\\/p>\r\n<p>Successful supply chains are able to adapt by eliminating bias and building systems that can sense and respond to demand volatility. Such a system needs to be designed from the outside-in and include sensing channel demand, using optimization to actively shape demand and applying advanced analytics to drive an intelligent response, according to Lora Cecere, founder and CEO of Supply Chain Insights.<\\/p>\r\n<p>Here are some of the important to-dos in overhauling the demand planning process.<\\/p>\r\n<ul>\r\n<li>Get the right software &ndash; There are a plethora of options when it comes to enterprise resource planning (ERP) systems, but choosing the right one can be tricky. In looking at ERP software, it&rsquo;s important to examine the ability of the tool to handle forecasting nuances as well as the provider&rsquo;s reputation, reporting capabilities, and the transparency and reliability of the forecasts it produces.<\\/li>\r\n<li>Track the right metrics and use the right data &ndash; Metrics need to reduce error and paint a clearer picture, while data needs to simply identify areas where improvement is needed and drive accountability.<\\/li>\r\n<li>Define process models &ndash; Lacking a defined process for a demand planning cycle leads to chaos. Confusing process with information that is simply a set of widely known facts around an organization is all too common, making it difficult to hold anyone accountable and thus hurting overall performance. For most top supply chain companies, the demand planning process goes something like: preparation of data, initial forecasting, incorporation of market intelligence, meet with sales and finance teams to reconcile bottom-up forecasts with top-down finances and sales forecasts, refine a final forecast and finally, performance monitoring.<\\/li>\r\n<li>Careful implementation &ndash; Successful demand planners usually design a pilot version of the plan using historical data as a basis. They also make regular adjustments and have a team of people dedicated solely to the devising the plan, implementing it, reducing error and bias, and designing processes for execution.&nbsp;<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"how-demand-planning-improves-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/baking-teamwork-into-the-company-culture\\/","metaTitle":"","postTitle":"Baking Teamwork Into the Company Culture","postName":"baking-teamwork-into-the-company-culture","category":"leadership","keywords":"Culture of Teamwork, Team Building, Teamwork, Job Culture, Leadership Management, Team Culture","description":"Teamwork can be essential to any company’s success and with the right ingredients, you can instil a culture of teamwork that can spread through the entire organization.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12048556\\/teamwork-in-culture.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Picture of an illustration about teamwork","primaryContent":"<p>You know how to create and guide engaged and well-functioning teams. But there is a next step -- advancing the teamwork concept to a company-wide initiative. When a teamwork culture is so intrinsic that it&rsquo;s \\"baked\\" into a company, everyone benefits &ndash; the company, its employees and its customers.&nbsp;<\\/p>\r\n<p>So, how do you bake teamwork into your company&rsquo;s culture? <strong><a title=\\"How to Build a Culture of Teamwork\\" href=\\"\\/resources\\/leadership\\/how-to-build-a-culture-of-teamwork\\/\\">Creating a culture of teamwork<\\/a><\\/strong> is not the same as team building. If you&rsquo;ve developed strong teams that produce solid results, you can build a case for teamwork culture that can then be pitched to your supervisor, and on up to the C-suite.<\\/p>\r\n<p>According to Randy Slechta, president of Leadership Management International, Inc., a Texas-based organizational development company, an organization that seeks to develop productive team members first has to cultivate a culture that&rsquo;s positive and open with an environment rich in creativity and challenges. Such a culture will lure and keep employees who thrive at teamwork, he said.<\\/p>\r\n<h4>Five Attributes of Teamwork Culture<\\/h4>\r\n<p>You&rsquo;ve probably seen companies where each member of the management and staff are engaged, productive and loyal and maybe wondered what it took to get there. To <strong><a title=\\"Leadership Effectiveness\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/leadership-effectiveness\\/\\">create a teamwork culture in your company<\\/a><\\/strong>, consider these five attributes shared by companies with strong cultures of teamwork:<\\/p>\r\n<ol>\r\n<li><strong>Empowerment<\\/strong>: Teams are encouraged to be self-reliant and empowered to make their own decisions.<\\/li>\r\n<li><strong>High Expectations<\\/strong>: Teams are given important assignments and projects, not just low-level tasks.<\\/li>\r\n<li><strong>Proper Backup<\\/strong>: Teams with the talent and ability to produce results are supported by management with the time, budget, people and other resources needed to do the job.<\\/li>\r\n<li><strong>Encouragement<\\/strong>: Teams are encouraged to work independently and employees are encouraged to form their own informal teams to solve problems.<\\/li>\r\n<li><strong>Proper Training<\\/strong>: Teams have the proper training for their own positions as well as cross-training opportunities. This makes teams more nimble and increases appreciation and understanding among colleagues.<\\/li>\r\n<\\/ol>\r\n<p>Creating a teamwork culture is easier when teamwork is promoted, sponsored and supported from the top. However, if teamwork is not currently valued within the organization, it will take time to change underlying beliefs and systems.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"How to Build a Culture of Teamwork\\" href=\\"\\/resources\\/leadership\\/how-to-build-a-culture-of-teamwork\\/\\">How to Build a Culture of Teamwork<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Teamwork in Company Culture']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h4>Building an Effective Culture of Teamwork<\\/h4>\r\n<p>An effective teamwork culture can contain many facets, depending on the size and type of company, industry, or even location. Some of common ingredients to baking teamwork into a company&rsquo;s culture include:<\\/p>\r\n<ul>\r\n<li><strong>Setting goals<\\/strong>: Each member of the team needs to fully understand the company&rsquo;s goals and vision, as well as his or her role in getting there. Setting goals creates common ground and increases productivity.<\\/li>\r\n<li><strong>Resolving conflict<\\/strong>: Conflicts arise, even in the most harmonious teams. The key is handling them well. Let members in a team work out conflicts as much as possible.<\\/li>\r\n<li><strong>Productivity<\\/strong>: Team members are proactive and take responsibility for their assignments.<\\/li>\r\n<li><strong>Measurement<\\/strong>: Measuring team productivity is the only way to ensure the concept works &ndash; and is worth expanding company-wide. Fortunately, most companies have methods to measure employee productivity and performance, which could be increased sales, higher production, cost reduction, new customers added or any metric used to gauge employee progress.<\\/li>\r\n<\\/ul>\r\n<h4>Gamification in Team Building<\\/h4>\r\n<p>Gamification, the use of game theory to solve problems, can be a real team motivator. It leverages people&rsquo;s natural tendencies to compete, strive for status and achieve self-satisfaction to get tasks completed and goals accomplished. The strategy can incentivize a whole team, and eventually, the entire company.&nbsp;<\\/p>\r\n<p>Gamification often involves competition between groups or individuals with points, rewards, and recognition.<\\/p>\r\n<p>To make workplace gamification work, it&rsquo;s important to:<\\/p>\r\n<ul>\r\n<li><strong>Start with goals<\\/strong>: Establish a measurement system so everyone can track their progress.<\\/li>\r\n<li><strong>Involve the team<\\/strong>: Bring everyone together from the planning stage, building buy-in and participation.<\\/li>\r\n<li><strong>Appoint a steward<\\/strong>: Someone needs to handle potential disputes. A third party can dispel conflict and resolve problems.<\\/li>\r\n<li><strong>Be flexible<\\/strong>: Accept rules will change along the way.<\\/li>\r\n<li><strong>Make it fun<\\/strong>: Define the rewards, but make something all might enjoy.<\\/li>\r\n<li><strong>Make it optional<\\/strong>: As much as you try, not everyone will want to participate.<\\/li>\r\n<\\/ul>\r\n<h4>Customize Team Culture to Fit<\\/h4>\r\n<p>Baking team culture into your company is no one-size-fits-all endeavor. You need to customize the mix of ingredients for your specific circumstances. Be sure your efforts are aligned with the company&rsquo;s culture, mission and goals. Otherwise, you could be perceived as someone trying too hard to create change. Remember, securing management buy-in only happens with solid results.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"baking-teamwork-into-the-company-culture\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/the-missing-element-to-help-your-restaurant-take-off\\/","metaTitle":"The Missing Element to Help Your Restaurant Take Off","postTitle":"The Missing Element to Help Your Restaurant Take Off","postName":"the-missing-element-to-help-your-restaurant-take-off","category":"hospitality","keywords":"Restaurant Management, Management Skillset, restaurant management training, restaurant management classes, restaurant management advice, hospitality training, restaurant management certificate programs","description":"Restaurant managers who learn the knowledge of marketing, accounting, leadership and other management aspects of the business can ensure guests receive the top-level service.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12375185\\/restaurant-take-off-2.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>In the restaurant business, quality is a universal, vital element for success, but advanced management insights spanning a range of disciplines allow a restaurant to deliver on its promise of quality and <strong><a title=\\"Improving Restaurant Loyalty\\" href=\\"\\/resources\\/hospitality\\/improving-restaurant-loyalty\\/\\">keep guests coming back<\\/a><\\/strong>.<\\/p>\r\n<p>Based on the curriculum of <strong><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Michigan State University's Hospitality Business Management program<\\/a><\\/strong>, successful restaurant professionals need to acquire a broad base of knowledge such as:<\\/p>\r\n<ul>\r\n<li><strong>Quality management<\\/strong>: This includes the different aspects of management focused on quality that allow a manager to continuously improve the guest experience. It includes specific quality measures and processes that have proven to create world-class service.<\\/li>\r\n<li><strong>Financial and accounting management<\\/strong>: Restaurant managers should be comfortable working with all types of financial statements and measures to monitor the financial health of the business.<\\/li>\r\n<li><strong>Facilities management<\\/strong>: It's key to acquire knowledge of the operations that are critical to monitor, such as inventory turnover, and not just food and beverages but other goods, as well, along with building and equipment maintenance.&nbsp;<\\/li>\r\n<li><strong>Supervision and personnel management<\\/strong>: In a field as people-centered as the restaurant business, it's important to know human resources processes and responsibilities and be comfortable with issues like time management, team types and work groups, motivating performance and increasing staff members' satisfaction.<\\/li>\r\n<li><strong>Leadership<\\/strong>: Understanding different leadership styles is vital &ndash; more important is the ability to acquire the style that works for the individual and for the culture being created.<\\/li>\r\n<li><strong>Marketing<\\/strong>: It's not just &ldquo;selling&rdquo; the business with loyalty programs and advertising campaigns that fall under this banner, but activities to monitor and manage guest expectations and satisfaction.<\\/li>\r\n<\\/ul>\r\n<p>Understanding the need to develop these abilities is one thing. How to go about acquiring them is the issue. Some professionals acquire them through experience, others through education and classroom training. Still others come by this knowledge through a combination.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Foodservice Manager Career Outlook and Salary Profile\\" href=\\"\\/resources\\/hospitality\\/food-service-manager-career-outlook-and-salary-profile\\/\\">Foodservice Manager Career Outlook and Salary Profile<\\/a><a title=\\"Leadership Challenges of Hospitality Management\\" href=\\"\\/resources\\/hospitality\\/leadership-challenges-of-hospitality-management\\/\\"><\\/a><\\/p>\r\n<hr \\/>\r\n<p>So what are your options to gain and develop this management knowledge?<\\/p>\r\n<p>On-the-job training:<\\/p>\r\n<ul>\r\n<li>Provides exposure to real-world issues<\\/li>\r\n<li>Teaches what works and what doesn't<\\/li>\r\n<li>Can take time to acquire advanced restaurant management knowledge<\\/li>\r\n<li>Alone may not be enough to master every skill more easily accessed in a classroom<\\/li>\r\n<\\/ul>\r\n<p>Traditional education:<\\/p>\r\n<ul>\r\n<li>Provides analytical and theoretical knowledge through a wider perspective<\\/li>\r\n<li>Offers a more direct route to gain restaurant management skills<\\/li>\r\n<li>May be faster than relying on experience<\\/li>\r\n<li>May not have enough &ldquo;real world&rdquo; instruction<\\/li>\r\n<\\/ul>\r\n<p>A college or university certificate program:<\\/p>\r\n<ul>\r\n<li>May offer the best of both worlds<\\/li>\r\n<li>Often takes less than a year<\\/li>\r\n<li>Is focused and practical<\\/li>\r\n<li>Is used by many workers to bolster or add to their abilities<\\/li>\r\n<li>Is a fast-growing college credential not to be confused with industry certifications<\\/li>\r\n<\\/ul>\r\n<p>No matter how successful you and your restaurant may currently be, it takes the right <strong><a title=\\"Building a Strong Hospitality Management Skillset\\" href=\\"\\/resources\\/hospitality\\/building-strong-hospitality-management-skillset\\/\\">restaurant management skillset<\\/a><\\/strong> to help the business thrive. Your next challenge is to choose the best educational path that&rsquo;s going to meet your particular needs.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"the-missing-element-to-help-your-restaurant-take-off\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/key-to-retaining-supply-chain-talent\\/","metaTitle":"Growth Opportunities for Supply Chain Professionals","postTitle":"Growth Opportunities Key to Retaining Supply Chain Professionals ","postName":"key-to-retaining-supply-chain-talent","category":"supply-chain","keywords":"","description":"With significant turnover among the supply chain ranks, organizations need to invest in developing their people to retain top supply chain talent. \r\n","publicationDate":"","pageSubHeading":"Encouraging employees to develop skills outside their expertise and providing education can position the staff and organization for success.","defaultPrimaryImage":"\\/media\\/17651147\\/msu_5points_infographic_v5.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Demand for supply chain professionals exceeds supply by about 6 to 1, making it difficult to not only attract new employees, but to keep the ones already on board.<\\/p>\r\n<p>Nick Little, Assistant Director of Executive Development Programs at Michigan State University&rsquo;s Eli Broad College of Business, spoke about the opportunities for firms to develop their supply chain talent during the SCOPE Spring Supply Chain Conference.<\\/p>\r\n<p>Retaining top supply chain talent is an area of concern for executives, researchers at Michigan State University, in partnership with the APICS Supply Chain Council, found as part of the <i>Beyond the Horizon<\\/i> project. The study features insights from more than 50 organizations in North America, Europe, Africa and Asia. Succession planning and development in the supply chain field are some of the challenges organizations face.<\\/p>\r\n<p>At the moment, the supply chain field is seeing significant turnover among its ranks, with up to one-third of mid-level professionals moving out of their current positions annually.<\\/p>\r\n<p>&ldquo;We actually feel pretty good about succession plans for our replacements but it&rsquo;s going down that next level and making sure we keep really good folks around&rdquo; to eventually move into other positions within the organization, he said.<\\/p>\r\n<p>Companies should make retaining mid-level employees a priority because they reflect an organization&rsquo;s future bench strength, and leaders need to spend time identifying potential successors.<\\/p>\r\n<p>&ldquo;You&rsquo;ve got to make sure that if you&rsquo;re going to keep people, you&rsquo;ve got to look after them,&rdquo; Little said, and that means more than offering a nice salary and bonus.<\\/p>\r\n<p>One way is to establish a career path that encourages employees to learn and grow in their current position or move into one that matches their capabilities. That could involve spending time in areas of supply chain outside of their expertise (e.g., a procurement specialist working in logistics), as well as other functions of the business (e.g., marketing or finance). <a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Education<\\/a> is a great way for organizations to empower employees to devise solutions, Little said.<\\/p>\r\n<h2>Develop T-Shaped Skills in Existing Employees<\\/h2>\r\n<p>It is crucial for supply chain professionals to adopt a broad, strategic mindset &ndash; no matter their specific function along a supply chain &ndash; as the knowledge gained from cross-functional relationships can position an organization to successfully respond to changes in the marketplace. This requires both experience and education in both operational tasks and strategic integration or overview.<\\/p>\r\n<p>For example, a supply chain analyst studying forecasts based on previous numbers has to do more than simply consider the accuracy and variability of the figures, according to Little. They need to ask the right questions of the information collected, and advise the rest of the organization the appropriate decisions to respond to market changes. Analysts can provide valuable insights to help supply chain partners find new market sectors when faced with surplus material.<\\/p>\r\n<p>&ldquo;It&rsquo;s very critical to encourage people to see the big picture,&rdquo; Little said, and T-shaped skills will come from people being inquisitive about seeing the big picture or &ldquo;capping a skil<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"key-to-retaining-supply-chain-talent\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/executing-smooth-and-permanent-change\\/","metaTitle":"Executing Smooth and Permanent Organizational Change","postTitle":"Executing Smooth and Permanent Organizational Change","postName":"executing-smooth-and-permanent-change","category":"leadership","keywords":"Change Management, Organizational Change, Strategic Change Leadership, Strategic Decision Making Courses, Strategic Change Leadership Courses","description":"People often resist change because they fear being disengaged from the familiar. However, there are a number of ways to overcome resistance and ensure a smooth transition.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/14104127\\/executing-smooth-and-permanent-organizational-change-42.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Alarm Clock with \\\"Time for Change\\\" on the clock front","primaryContent":"<p>It takes thoughtful and strategic <strong><a title=\\"What Is Change Management?\\" href=\\"\\/resources\\/leadership\\/what-is-change-management\\/\\">change management<\\/a><\\/strong> for businesses to stay vital and relevant over time. But employees&rsquo; resistance to change &ndash; whether it shows up in lagging productivity, more transfer requests or resignations, or just out-and-out hostile attitudes &ndash; can throw substantial roadblocks in the way of the process and success.<\\/p>\r\n<p>Why is there such a resistance to organizational change and what are its sources? There can be a lot of reasons.<\\/p>\r\n<h4>Some Reasons for Resistance<\\/h4>\r\n<p>Many people perceive change as a loss of something they valued. If the organization&rsquo;s structure and culture are evolving, they may fear losing status. Others may distrust the change agent whose motives are believed to be personal benefit and not to benefit the organization. Yet others can&rsquo;t perceive the value of the change.<\\/p>\r\n<p>People become upset if they perceive a lack of communication and respect from their supervisors, union representatives or co-workers, and may feel they have no opportunity to meaningfully participate in decision-making.<\\/p>\r\n<p>This perceived lack of communication makes it critical in change management to ensure good two-way communications are taking place and to provide opportunities for participation in <strong><a title=\\"Strategic Decision Making\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-decision-making\\/\\">decision-making<\\/a><\\/strong> so everyone's voice can be heard.<\\/p>\r\n<p>Because of their fear of change, some people do not want to give up a work activity they are competent doing. The prospect of change may make them feel incompetent at the new process and vulnerable, Samuel Bacharach, co-founder of Bacharach Leadership group said in an article on Inc.com.<\\/p>\r\n<p>In a lecture on <strong><a title=\\"Strategic Change Leadership\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-change-leadership\\/\\">Strategic Change Leadership<\\/a><\\/strong>, Michigan State University Professor Dr. Cynthia Devers, said people may prefer to be competent even when doing the wrong things rather than be incompetent when doing the right things. That fear is one of the biggest barriers to organizational change.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Understanding Change Management Processes\\" href=\\"\\/resources\\/leadership\\/understanding-change-management-processes\\/\\">Understanding Change Management Processes<\\/a><\\/p>\r\n<hr \\/>\r\n<h4>Overcoming Resistance<\\/h4>\r\n<p>Several key methods can be employed to reduce resistance to change.<\\/p>\r\n<p>One is to use change agents whose characteristics are similar to targets of the change. Change agents will be much better received if they share characteristics with the people whose work environment will be changed.<\\/p>\r\n<p>For example, if you&rsquo;re trying to effect change in a union environment, change agents who have been in involved in organized labor and can relate to the culture and circumstances are very helpful.<\\/p>\r\n<p>\\"So if you use change agents that have characteristics that are similar to those individuals who are trying to get to change, often times they are going to be more well-received than if they are very different,\\" Dr. Devers said.<\\/p>\r\n<p>Another option is to use dramatic ceremonies and symbols to signal disengagement from the past. Organizations do everything from burning policy manuals to tearing down buildings and putting up new ones to demonstrate leaving the past and moving toward the future. This is best when supported by <strong><a title=\\"Workforce Management and Development\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/workforce-management-and-development\\/\\">widespread communication<\\/a><\\/strong> about the change and ensuring that people understand its rationale.&nbsp;<\\/p>\r\n<p>The key is to broadly communicate information about the change and make sure people understand it.<\\/p>\r\n<p>It&rsquo;s critical to involve those affected by the change. If people feel involved in planning for the change, are invited to participate and have a voice in the process, they&rsquo;re much more likely to commit to the changes and engage others to do the same. At the same time, it&rsquo;s critical to get people on board who have leadership in the organization or solid credibility. They will be very influential creating buy-in, particularly among those who resist the change.<\\/p>\r\n<p>Finally, change will be far less successful when sufficient resources are not committed to seeing it through. Whether those resources are financial, new processes or training in the new processes, by not investing what it takes for success makes it too easy for people to resist change.<\\/p>\r\n<p>You also need to listen to those who feel they are losing something in the change and giving up part of their past.<\\/p>\r\n<p>\\"And sometimes you just need to let people take a piece of the past with them. You can&rsquo;t close the door completely on the past, particularly if you&rsquo;ve got a very strong culture that people are wedded to,\\" Dr. Devers said.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"executing-smooth-and-permanent-change\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/your-next-event-planning-job\\/","metaTitle":"Finding Your Next Event Planning Job","postTitle":"Finding Your Next Event Planning Job","postName":"your-next-event-planning-job","category":"hospitality","keywords":"Event planning job, Event planning jobs, Event planner, Event management, Planning an event, Event planner career, Hospitality certificate, hospitality education, find a job","description":"People skills & creativity are essential for a successful event planner, but you’ll also need networking & education to increase your chances of landing that job.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12375158\\/event-planning.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Event planning is a dynamic career in the hospitality industry that stands apart from the standard 9-to-5 job.&nbsp;Whether you&rsquo;re beginning your career in this field or looking to take it to the next level, it is important to use all of the competencies that got you this far in your career. It takes equal measures of creativity, people skills and <strong><a title=\\"The Impact of Organizational Culture on Hospitality Success\\" href=\\"\\/resources\\/hospitality\\/the-impact-of-organizational-culture-on-hospitality-success\\/\\">organizational capabilities<\\/a><\\/strong> to succeed and excel as an event planner. And just as event planning is not your typical office job, neither are the paths to advancement and success.<\\/p>\r\n<p>Here are some considerations to help you on your way.<\\/p>\r\n<h2>Networking for Career Longevity<\\/h2>\r\n<p>In the event planning sector, it may not be enough to browse help wanted ads and postings on Internet job sites, sending off resume after resume in hopes that something might happen. In this field, many of the jobs that are available go unadvertised, with word of mouth and personal recommendations being the way those positions are typically filled. Because of this, how well you network and expand your presence and credentials can make a big difference.<\\/p>\r\n<p>This means more than finding an actual networking event where you engage with other industry professionals and hand out business cards. While membership and events sponsored by local business groups and professional associations can certainly be helpful, there are other ways to network, and <strong><a title=\\"Hotel Marketing: Using Social Media to Improve Overall Guest Experience\\" href=\\"\\/resources\\/hospitality\\/hotel-marketing-using-social-media-to-improve-guest-experience\\/\\">social media<\\/a><\\/strong> is becoming one of the most essential resources to tap into.<\\/p>\r\n<p>LinkedIn is currently the premier business-to-business social network. If you don&rsquo;t have a compelling resume posted there in the form of your LinkedIn user profile, then this should be one of the first things you do, particularly given LinkedIn&rsquo;s popularity among recruiters. You can then enhance your profile with tools like Visualize Me, which helps you create an infographic from your profile. Shooting a video resume and syncing it to your profile can help capture your personality as mere words may not.<\\/p>\r\n<p>Explore and join relevant LinkedIn groups for event planning and management, and visit their jobs sections. Make sure to search out, connect and engage with individuals in the field who either have hiring responsibilities or are aware of positions in their organizations or the wider community.<\\/p>\r\n<p>Remember that assertiveness and blatant self-promotion are not widely accepted in this environment. You&rsquo;ll establish yourself more effectively through thoughtful comments and observations in response to group posts and in your own status postings.<\\/p>\r\n<h2>The Difference Education Can Make<\\/h2>\r\n<p>Hiring managers in the event management industry fully understand what is needed in a candidate to do the job successfully. While experience is often used as a hiring filter, education is also very important. In fact, education can help fill the gap when experience is lacking.<\\/p>\r\n<p>Many employers prefer applicants to have a bachelor&rsquo;s degree, according to the U.S. Bureau of Labor Statistics. Also, the profession requires proficiency with certain skills. Exposure to these skills can be acquired through a degree or <strong><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">certificate program<\\/a><\\/strong>. Many schools offer bachelor&rsquo;s degree programs in hospitality, communications or public relations. Some hospitality programs may also offer event management concentrations. Among the areas of learning in these programs are event marketing, cost control strategies and facilities operations.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Fred Paul\\" href=\\"\\/resources\\/student-spotlight\\/fred-paul\\/\\">Fred Paul: Certificate Led to Career Change at Caribbean's Biggest Resort<\\/a><\\/p>\r\n<hr \\/>\r\n<p>Certificate programs in event planning can also be attractive, particularly for those with degrees in non-aligned fields who are seeking to enter the field. The program curriculum covers areas like <strong><a title=\\"Courses\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/courses\\/\\">risk management, event coordination and professional ethics<\\/a><\\/strong>. Some certificate programs allow students to focus on particular specialties like sporting events or conventions.<\\/p>\r\n<p>It is important to consistently demonstrate a solid grasp of the job by staying up on trends, issues and players shaping the industry. This can be gained by monitoring leading industry blogs and professional publications and watching the social media group conversations. Degree and certificate courses can teach you what you need to be aware of and where you can find the information. Whether the education you gain is formal or informal, the idea is to demonstrate to hiring executives that you&rsquo;re invested in the industry and have the knowledge it takes to help their business succeed.<\\/p>\r\n<h2>Excelling at the Job Interview<\\/h2>\r\n<p>Getting a job interview is the first challenge. The next one is to impress the interviewers to the extent that you&rsquo;re offered the position. This can take as much planning as the search itself to gain and demonstrate the kind of confidence that successful event planners possess.<\\/p>\r\n<p>It is essential to become thoroughly familiar with the company your interview is with. The better you know what they do, how they do it, what differentiates the company from its competitors and who its clients are, the better prepared you will be to position yourself for a role as a valued contributor.<\\/p>\r\n<p>&ldquo;Being prepared and asking great questions about the position and the employer shows your interest during the interview. You can't just be an effective responder. You need to assert yourself, too. By the time you reach the interviewing stage, you should be clear about what you want and what you offer to the company,&rdquo; according to John Kobara and Melinda Smith&rsquo;s job interviewing tips on <strong><a title=\\"Interviewing Techniques and Tips\\" href=\\"http:\\/\\/www.helpguide.org\\/articles\\/work-career\\/interviewing-techniques.htm\\">Helpguide.org<\\/a><\\/strong>.<\\/p>\r\n<p>Fortunately, this information is easier to obtain than ever before. Check out the company website for press releases outlining recent developments of note, such as client engagements or awards. See if case studies are featured that offer insights to both the company&rsquo;s approach and its client relationships. See what kind of social media presence the company has, and don&rsquo;t forget to do a basic Internet search to understand its broader standing and presence in the industry. Seek out information through these channels on the people who might be interviewing you. Your ability to discreetly mention personal topics as ice-breakers will help showcase your people skills.<\\/p>\r\n<p>You should also prepare for the interview by being ready to show how your personal skills align with the job requirements. Have several good examples in mind that establish you as the best candidate for the job. Don&rsquo;t forget to ask questions of your own to demonstrate your interest and add to your insights. Ask about the company&rsquo;s culture and other members of the team, or key accomplishments expected of you over the course of a year.<\\/p>\r\n<p>And finally, practice. Get a friend to put you through a mock interview. This will help build your confidence and poise and further help you position yourself as the best person for the job.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"your-next-event-planning-job\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/t-shaped-talent-in-supply-chain\\/","metaTitle":"","postTitle":"T-Shaped Talent is Valuable for Your Supply Chain","postName":"t-shaped-talent-in-supply-chain","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"Ever-changing market forces bring about a need for leaders to adopt a broader, more strategic focus.","defaultPrimaryImage":"\\/media\\/17339032\\/scm-t-shaped.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>For decades, the United States&rsquo; workforce grew increasingly specialized. Disciplines have become so refined across all industries that companies today are often comprised of professionals that are experts in their discipline yet work in silos that lack connectivity with other branches of the larger business.<\\/p>\r\n<p>Educational institutions have long played into the division of labor of by teaching to this philosophy of hyper-specialization, the result being what are known as &ldquo;I&rdquo; shaped professionals with in-depth knowledge of their respective disciplines. Meanwhile, employers and entire industries are finding a need for people with the holistic view necessary to work across disciplines and roles to innovate and communicate across an organization.<\\/p>\r\n<p>Enter the &ldquo;T&rdquo; shaped professional. Whereas both types of professionals possess depth of skill and knowledge in a specific discipline, the T shape is defined by the horizontal stroke that represents the ability to collaborate across multiple functions.<\\/p>\r\n<p>One area in which a T-shaped professional is becoming ever more crucial is supply chain management. In their efforts to increase efficiency while trimming costs, supply chain managers have to understand the end-to-end dynamics of how a product goes from raw material to the consumer&rsquo;s hands.<\\/p>\r\n<p>With continuous advances in technology and increased globalization, companies are finding themselves making adjustments to their supply chains in response to market forces and ever-evolving customer preferences.<\\/p>\r\n<p>A &ldquo;Supply Chain Talent of the Future&rdquo; report by Deloitte found that a majority of respondents said people with technical skills (73%) and leadership expertise (79%) in their organizations were needed to address future strategic decisions. Many organizations deem supply chain management to be &ldquo;a strategic role, whereas a decade ago it would have been considered a tactical one,&rdquo; according to the study.<\\/p>\r\n<p>Understanding multiple aspects of a business is one thing, but a T-shaped professional also possesses the communication skills necessary to effectively work with other teams rather than simply presenting the point of view convenient to the interests of their discipline. This is an important trait in collaboration, which is vital to yielding better solutions to complex problems.<\\/p>\r\n<h2>Importance of T-Shaped Organizations<\\/h2>\r\n<p>If an organization has T-shaped leaders, it can manage existing operations and maintain the capacity to innovate for a healthy future.<\\/p>\r\n<p>Operations and strategy are considered two very different cultures within many organizations. Operational performance involves examining products or services a company offers and searching for innovative ways to improve the quality of offerings while reducing costs.<\\/p>\r\n<p>Strategy, on the other hand, takes a more long-term view of the business by determining how operations can be modified in response to disruptive innovations or other market changes on the horizon. Strategists have to look at the business environment and plan experimentation of their own with new tools. External collaboration and continuous refinement to the definition of future goals become the work of a strategist.<\\/p>\r\n<p>The problem is, how can a strategist effectively form a strategy that improves operations if they are unfamiliar with operations or don&rsquo;t communicate with operations staff? In any business, the devil is in the details, meaning any decisions regarding a company&rsquo;s operational ability and needs have to align with organizational strategy. T-shaped professionals make this possible.<\\/p>\r\n<p>When it comes to <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">supply chain management<\\/a>, high-level players have to understand logistics, procurement, manufacturing and customer service in some way. Being an expert in one discipline and one system of operations is enough to open doors to higher positions, but to become the leaders that create the supply chains of the future, supply chain managers need at least a little knowledge of each.<\\/p>\r\n<p>Presently there is a shortage of supply chain talent capable of pushing innovation to the next level. According to an article from Supply Chain 247, troubling times are ahead for the supply chain talent pool. Research shows the demand for supply chain professionals exceeds supply by a ratio 6-to-1.<\\/p>\r\n<p>Michigan State University and APICS Supply Chain Council partnered to conduct research on the topic and published a whitepaper titled, <a href=\\"http:\\/\\/www.apics.org\\/docs\\/default-source\\/scc-non-research\\/supply-chain-issues.pdf?sfvrsn=2\\">&ldquo;What&rsquo;s Keeping Supply Chain Managers Awake at Night?&rdquo;<\\/a> Researchers looked at the business practices of more than 50 businesses and asked their executives to identify the major issues they wrestle with.<\\/p>\r\n<p>Among them, talent was a major concern.<\\/p>\r\n<p>&ldquo;The competition for talent is much higher [than it&rsquo;s ever been],&rdquo; one executive said. &ldquo;You go out to the market, and it&rsquo;s one of those ironies. Right now, you put a job description out there and you hear about 8 percent unemployment. However, I can&rsquo;t find an industrial engineer worth his salt &ndash; you know, someone who can really think about strategy and think about [profit and loss statements] and drive change.&rdquo;<\\/p>\r\n<p>Michigan State University is the leading supply chain management program in the United States for its ability to develop T-shaped professionals. In a nutshell, the school&rsquo;s mission to create supply chain leaders who have a holistic view of supply chain operations, so that they effectively become end-to-end optimization specialists as well as change managers.&nbsp;<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"t-shaped-talent-in-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/why-human-resources-may-be-right-for-you\\/","metaTitle":"Why Human Resources May Be Right for You","postTitle":"Why Human Resources May Be Right for You","postName":"why-human-resources-may-be-right-for-you","category":"leadership","keywords":"Human Resources, HR, HR Career Path, HR Certificate, HR Courses, HR Salary","description":"Are you considering a career in HR? Find out more about training, career paths and salary to jump start your interest in Human Resources. ","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/14104131\\/hr-for-you-32.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Two businessmen shaking hands - Why HR may be right for you","primaryContent":"<p>When shaping your ideal career path, it can be just as important to know what you <i>don&rsquo;t<\\/i> want to do for the next 10 or 20 years as it is to know what you want to do. What comes to mind when you think about what you want from your career?&nbsp;<\\/p>\r\n<p>Perhaps you already know what&rsquo;s on your &ldquo;don&rsquo;t want&rdquo; list: high pressure environment, tight deadlines, and 90% travel time, for example. Are you comfortable with being at your desk most of the day or do you want a job that allows you to get away from your desk to interact with other professionals?&nbsp;<\\/p>\r\n<p>If you already have a &ldquo;don&rsquo;t want&rdquo; list, what about your &ldquo;want&rdquo; list? You might want a profession that offers a chance to help people, provides a strong opportunity for growth, days with a variety of tasks, a robust job market and possibly even telecommuting opportunities and flexible hours. If any of these things are on your &ldquo;want&rdquo; list, considering a career in human resources may be right for you.<\\/p>\r\n<p>Human Resources, or HR, is a profession that consistently ranks high on lists of best careers, based on job growth, earnings potential, creativity, flexibility and other factors. U.S. News &amp; World Report ranked human resources specialist No. 15 on its 2014 list of best business jobs and No. 71 on its ranking of 100 best jobs overall. U.S. News highlights that HR duties can vary day to day from recruiting new employees to handling questions about benefits.<\\/p>\r\n<h2><strong>Human Resources Profession: An Overview<\\/strong><\\/h2>\r\n<p>Today, business success depends on the careful management of all resources, including human capital.&nbsp;Workers at all levels contribute to their employer&rsquo;s sustainability and profitability. HR management maximizes those contributions by carefully overseeing recruiting, hiring, training, compensation and benefits.<\\/p>\r\n<p>HR managers often consult with top management on the organization&rsquo;s direction, employee development and <strong><a title=\\"Strategic Decision Making\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-decision-making\\/\\">strategic planning<\\/a><\\/strong>. They help their companies remain viable by attracting top talent, recruiting the best candidates for each position and enabling employees to develop their skills and talents for their own benefit and that of the company.<\\/p>\r\n<p>HR managers connect the value of human capital to the company&rsquo;s bottom line. They are adept at dealing with people from all backgrounds and levels of experience, knowledge and skill. Some of the required attributes to succeed as an HR manager include flexibility, patience, attention to detail, outstanding communication and listening skills, negotiation skills and professional discretion.<\\/p>\r\n<p><strong>5 Benefits of Working In Human Resources<\\/strong><\\/p>\r\n<ol>\r\n<li>Working with many types of professionals: HR professionals work closely with people at every stage of their careers.<\\/li>\r\n<li>Variety: There is no typical day in HR. You&rsquo;ll likely be working on a variety of tasks, from staffing a booth at a recruitment fair to leading a training class.<\\/li>\r\n<li>Challenges: HR is an evolving science and art. There are always new strategies, technologies and skills to learn and improve upon.<\\/li>\r\n<li>Focus on the big picture: HR professionals participate in long-range planning, with insider views on how the entire organization works.<\\/li>\r\n<li>Flexibility: HR professionals are needed by businesses of every size, in every industry. You can put your skills and knowledge to work just about anywhere.<\\/li>\r\n<\\/ol><hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"How to Build a Culture of Teamwork\\" href=\\"\\/resources\\/leadership\\/how-to-build-a-culture-of-teamwork\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'HR For You']);\\">How to Build a Culture of Teamwork<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><strong>HR Career Paths<\\/strong><\\/h2>\r\n<p>Many entry-level HR jobs require a minimum level of education, as well as experience, which can often be obtained through internships, temporary positions or part-time jobs. These introductory positions offer a realistic view of the profession and the company, and may lead to a permanent, full-time job offer as an HR assistant or other entry-level position.<\\/p>\r\n<p>HR assistants often move into professional-level roles, such as recruiting manager, payroll manager, staffing manager, administrator or human resources manager. Most HR professionals choose between two broad paths: generalist or specialist.<\\/p>\r\n<ul>\r\n<li>Generalist &ndash; HR generalists often perform a wide variety of tasks. They do recruiting, hiring, training and development, compensation and planning. They often develop personnel policies and ensure that the organization is in compliance with all federal, state and local labor laws.&nbsp; Job titles held by HR generalists include HR assistant, HR manager and chief HR officer.<\\/li>\r\n<li>Specialist &ndash; HR specialists typically work in larger organizations. Compared to generalists, they have a higher level of technical skill and knowledge in specialized areas, such as workforce planning, HR development, rewards, employee and labor relations and risk management. Job titles include recruiter, retention specialist, compensation specialist, labor relations manager, safety officer, risk management specialist, benefits analyst and trainer.<\\/li>\r\n<\\/ul>\r\n<p><strong>Transitioning to HR From Another Field<\\/strong><\\/p>\r\n<p>Professionals frequently come to HR careers from widely diverse professional backgrounds. Some start in administration and then begin to focus on HR tasks. Still other professionals may decide to move into HR, <strong><a title=\\"Courses\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/hr-management-professional-certificate\\/courses\\/\\">take appropriate courses<\\/a><\\/strong>, earn certifications, and then enter the field.<\\/p>\r\n<p>Academic degrees such as business, sociology and psychology traditionally transition very well to HR. Employers will sometimes hire professionals with business experience who are willing to further their education and human resources training. Those with strong math and science background might find employment in compensation or employee benefits. For example teachers may become HR trainers; law-school graduates can often find positions as labor-relations specialists.<\\/p>\r\n<h2><strong>Benefits of a Human Resources Certificate Course<\\/strong><\\/h2>\r\n<p>Another way for professionals in another field to move into human resources is through continuing education programs such as certificate courses.&nbsp;<\\/p>\r\n<p>These also can help those already in human resources advance into positions of more responsibility.<\\/p>\r\n<p>Among other topics,<strong> <a title=\\"Master Certificate in Strategic Human Resource Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/hr-management-professional-certificate\\/\\">an HR certificate program<\\/a><\\/strong> can teach you about developing compensation and benefits strategies, legal issues, training and creating performance improvement measures as well as recruitment, HR planning and enhancing your leadership skills.&nbsp;<\\/p>\r\n<p><strong>HR Job Prospects and Salary<\\/strong><\\/p>\r\n<p>According to the U.S. Bureau of Labor Statistics (BLS), the median annual salary for human resources specialist in May 2013 was $56,600, while the top 10% of earners were paid about $96,500. Job growth for human resources specialists is forecast to increase 7% through 2022.<\\/p>\r\n<p>For HR managers, job opportunities are expected to be strong with a 13% increase in employment through 2022. Company expansion and the increasing complexity of labor laws are expected to contribute to job growth, the BLS said. The median annual salary for human resources managers in May 2013 was $100,800 and the top 10% earned $177,500 annually.<\\/p>\r\n<p>&nbsp;<a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" style=\\"font-size: large; text-align: center;\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"why-human-resources-may-be-right-for-you\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/getting-staff-thinking-like-owner\\/","metaTitle":"Getting Your Staff to Think Like the Owner","postTitle":"Getting Your Staff to Think Like the Owner","postName":"getting-staff-thinking-like-owner","category":"hospitality","keywords":"training for staff, training of staff, staff development, hotel staff training, new staff training, train your staff, think like an owner","description":"When staff members think like an owner, they are more engaged in their job, which can promote better job performance, less turnover and higher productivity.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12218586\\/staffandboss1.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Head chef teaches new cook recipes in his kitchen.","primaryContent":"<p>Restaurant professionals are often tapped for advancement because someone higher up recognized an important trait: they think like owners. Thinking like an owner is essential for leadership success. However, if your staff doesn&rsquo;t share that view, your team &ndash; and your performance &ndash; will falter.<\\/p>\r\n<p>Building a great team means creating more leaders, not followers, and grooming a great team of leaders means getting your staff to think like the owner.<\\/p>\r\n<h2>Advantages of Staff Who Think Like Owners<\\/h2>\r\n<p>When staff members think like owners they are more engaged and bring more enjoyment to their work. With a staff of leaders-in-the making, operations will run more smoothly. Not only will guests notice, but your supervisor will, too. A culture of engagement brings a number of other advantages:<\\/p>\r\n<ul>\r\n<li>A positive work environment<\\/li>\r\n<li>Reduced turnover<\\/li>\r\n<li>Higher productivity and efficiency<\\/li>\r\n<li><strong><a title=\\"Improving Restaurant Loyalty\\" href=\\"\\/resources\\/hospitality\\/improving-restaurant-loyalty\\/\\">Better guest care which equals happier guests<\\/a><\\/strong><\\/li>\r\n<li>Improved product and service quality<\\/li>\r\n<li>Cost savings<\\/li>\r\n<li>Faster and more creative problem solving<\\/li>\r\n<\\/ul>\r\n<p>In the competitive restaurant industry, each of these advantages can contribute to a stronger bottom line which means a top-performing location.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"From Restaurant Manager to Regional Restaurant Management\\" href=\\"\\/resources\\/hospitality\\/from-restaurant-manager-to-regional-restaurant-management\\/\\">From Restaurant Manager to Regional Restaurant Management<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>How to Get Your Staff to Think Like Owners<\\/h2>\r\n<p>Just how do you make staff members think like an owner? It begins by helping employees actually feel more like owners. Raise expectations of their performance and attitudes. This lets employees know you believe in them and have confidence they can meet your higher demands. Share your vision so they know where the company is going and highlight how they can be a part of it. Provide a plan so they know how they can help achieve the goals.<\\/p>\r\n<p>Whether they are bussing tables, cooking or serving, ensure that each staff member knows the company&rsquo;s mission and the importance of their individual and team roles.<\\/p>\r\n<p>Here are some additional ways to engage employees:<\\/p>\r\n<ul>\r\n<li>Seek their opinions and ideas on operations, guest service, cutting costs and problems they see in their daily activities<\\/li>\r\n<li>Demonstrate that you care about them as people, learning about their interests, families and pets, though avoid being too personal or intrusive<\\/li>\r\n<li>Teach what you know so they develop more skills and become more valuable<\\/li>\r\n<li>Recognize all achievements and efforts &ndash; not just those that are the most obvious or by employees with direct customer interaction and let all staff members know their efforts are noticed and appreciated<\\/li>\r\n<li>Encourage open communication<\\/li>\r\n<li>Offer <strong><a title=\\"Hospitality Business Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-management\\/\\">ongoing training<\\/a><\\/strong> and opportunities for advancement<\\/li>\r\n<\\/ul>\r\n<p>Great leaders are engaged in their teams. In turn, their teams are engaged in their work.<\\/p>\r\n<h2>Employees Reflect Their Leadership<\\/h2>\r\n<p>For better or worse, a group of employees reflects the qualities of their leader. When you are an engaged and caring leader, you&rsquo;ll have an engaged and caring staff. When you help your staff to think like the owner, they will perform to their optimum ability and make you look great.<\\/p>\r\n<p>If you&rsquo;re working to advance your career such as becoming a regional manager, you need to continuously refine your leadership skills. Getting your team to think like an owner is an essential skill that every restaurant manager can learn &ndash; and should practice. Just follow these tips and you&rsquo;ll be on your way.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"getting-staff-thinking-like-owner\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/is-logistics-the-same-as-supply-chain-management\\/","metaTitle":"Is Logistics the Same as Supply Chain Management?","postTitle":"Is Logistics the Same as Supply Chain Management?","postName":"is-logistics-the-same-as-supply-chain-management","category":"supply-chain","keywords":"Supply Chain Concepts, Business processes","description":"For some, logistics and supply chain management are terms used interchangeably. However, the experts at Michigan State University recognize that they are different, but related concepts.","publicationDate":"","pageSubHeading":"Supply chain management links major business processes to create a higher performance business model that drives competitive advantage. Logistics is one of several activities that make up a supply chain.","defaultPrimaryImage":"\\/media\\/16964253\\/container-cargo-freight-ship-default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>The terms logistics and supply chain management are sometimes used interchangeably. Some say there is no difference between the two terms, that supply chain management is the &ldquo;new&rdquo; logistics. &nbsp;<\\/p>\r\n<p>To compound this, what is considered supply chain management in the United States is more commonly known as logistics management in Europe, according to the blog for PLS Logistics Services, a logistics management firm in Pennsylvania.<\\/p>\r\n<p>When the question was posed in an <i>Inbound Logistics<\\/i> article, the answers varied based on the functions a supply chain (or logistics) professional handled. Some thoughts from their readers:<\\/p>\r\n<ul>\r\n<li>&ldquo;There isn't a difference today,&rdquo; said Wayne Johnson of American Gypsum.<\\/li>\r\n<li>&ldquo;Supply chain management incorporates the field of logistics. Logistics is a number of sub-processes within SCM,&rdquo; said Michael Kirby of National Distribution Centers.<\\/li>\r\n<li>&ldquo;A &lsquo;supply chain management&rsquo; company is generally a third-party operator managing the total overall movement of product whether inbound or outbound,&rdquo; said William Behrens of Associated Transport Systems, Inc.<\\/li>\r\n<\\/ul>\r\n<p>Purchasing, materials handling, <a title=\\"Why Logistics is Fundamental to Supply Chain Success\\" href=\\"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/\\">logistics<\\/a>, transportation, inventory control and <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">supply chain management<\\/a> have continued to evolve, causing many of these functional areas to intersect with one another. This intersection has resulted in blurred definitions for some of these terms such as logistics and supply chain management.<\\/p>\r\n<p>While these two terms do have some similarities they are, in fact, different concepts with different meanings. Supply chain management is an overarching concept that links together multiple processes to achieve competitive advantage, while logistics refers to the movement, storage and flow of goods, services and information within the overall supply chain.<\\/p>\r\n<p><img width=\\"650\\" height=\\"165\\" src=\\"\\/media\\/16944533\\/scmbasics1.jpg\\" alt=\\"SCMbasics1\\" title=\\"SCMbasics1\\" style=\\"display: block; margin-left: auto; margin-right: auto;\\"\\/><\\/p>\r\n<h3>What is Supply Chain Management?<\\/h3>\r\n<p>Supply chain management, as explained by Michigan State University professors Donald Bowersox, David Closs and M. Bixby Cooper in <i>Supply Chain Logistics Management<\\/i>, involves collaboration between firms to connect suppliers, customers and other partners as a means of boosting efficiency and producing value for the end consumer. The book considers supply chain management activities as strategic decisions, and set up &ldquo;the operational framework within which logistics is performed.&rdquo;<\\/p>\r\n<p><img width=\\"385\\" height=\\"347\\" src=\\"\\/media\\/16944535\\/scmbasics2.jpg\\" alt=\\"SCMbasics2\\" title=\\"SCMbasics2\\" style=\\"display: block; margin-left: auto; margin-right: auto;\\"\\/><\\/p>\r\n<p>It is the efforts of a number of organizations working together as a supply chain that help manage the flow of raw materials and ensure the finished goods provide value. <a title=\\"Understanding Supply Chain Excellence\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">Supply chain managers<\\/a> work across multiple functions and companies to ensure that a finished product not only gets to the end consumer, but meets all requirements as well. Logistics is just one small part of the larger, all-encompassing supply chain network.<\\/p>\r\n<h3>What is Logistics?<\\/h3>\r\n<p>The Council of Supply Chain Management Professionals defines logistics as &ldquo;part of the supply chain process that plans, implements and controls the efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customer&rsquo;s requirements.&rdquo;<\\/p>\r\n<p>Bowersox, Closs and Cooper define logistics as activities &ndash; transportation, warehousing, packaging and more &ndash; that move and position inventory and acknowledge its role in terms of synchronizing the supply chain.<\\/p>\r\n<p>The objective behind logistics is to make sure the customer receives the desired product at the right time and place with the right quality and price. This process can be divided into two subcategories: inbound logistics and outbound logistics.<\\/p>\r\n<p>Inbound logistics covers the activities concerned with obtaining materials and then handling, storing and transporting them. Outbound logistics covers the activities concerned with collection, maintenance and distribution to the customer. Other activities, such as packing and fulfilling orders, warehousing, managing stock and maintaining the equilibrium between supply and demand also factor into logistics.<\\/p>\r\n<h3>Key Differences<\\/h3>\r\n<p>It is important to remember that while the terms should not be used interchangeably, they do supplement each other. One process cannot exist without the other. Here are some key differences between the two terms that will help you keep from blurring the lines between them.<\\/p>\r\n<ul>\r\n<li>Supply chain management is a way to link major business processes within and across companies into a high-performance business model that drives competitive advantage.<\\/li>\r\n<li>Logistics refers to the movement, storage and flow of goods, services and information inside and outside the organization.<\\/li>\r\n<li>The main focus of supply chain is competitive advantage, while the main focus of logistics is meeting customer requirements.<\\/li>\r\n<li>Logistics is a term that has been around for a long time, emerging from its military roots, while supply chain management is a relatively new term.<\\/li>\r\n<li>Logistics is an activity within the supply chain.&nbsp;<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"is-logistics-the-same-as-supply-chain-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/how-to-get-buy-in-for-organizational-change\\/","metaTitle":"How to Get Buy-in for Organizational Change | MSU","postTitle":"How to Get Buy-in for Organizational Change","postName":"how-to-get-buy-in-for-organizational-change","category":"leadership","keywords":"Organization Change, organizational change, orgranizational change Management Process","description":"Earning buy-in is fundamental to organizational change management success. This MSU article explains how you should use VISION to earn all the buy-in you need.","publicationDate":"3\\/27\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13344043\\/organizational-change-buy-in-51.jpg","defaultPrimaryImageTitleText":"Organizational Change Management Process","defaultPrimaryImageAltText":"Organization Change Management Process: Two young women implement organizational change with their coworkers.","primaryContent":"<p>One of the biggest challenges in <strong><a title=\\"Change Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">change management<\\/a><\\/strong> is finding ways to motivate the people who power the business to buy into the process. Without that motivation, change may never take hold.<\\/p>\r\n<p>A leading thinker on change, John Kotter of the Harvard Business School, introduced an eight-step <strong><a title=\\"Change Management Process\\" href=\\"\\/resources\\/leadership\\/understanding-change-management-processes\\/\\">change management process<\\/a><\\/strong> in his 1995 book, &ldquo;<strong><a title=\\"Leading Change\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/leadership-effectiveness\\/\\">Leading Change<\\/a><\\/strong>.&rdquo; Understanding how critical buy-in is, he dedicated two steps in the process to actions that will help motivate the right people &ndash; creating a vision for change (step 3) and communicating it effectively (step 4).<\\/p>\r\n<h2>Understanding What Makes a Clear Vision<\\/h2>\r\n<p>Before you develop a shared vision, you need to understand what a vision is. A vision is a view of the future that lays out what the organization aspires to be. That may be very different from the status quo, or it may be just slightly different from the existing way things are done. The important thing to remember is that the vision is clear. It should illustrate what the organization is striving to be and it should be easy to communicate. If you want it to become widely accepted by the organization and be a vision that people understand and accept, it must have broad appeal. The most effective visions also are created in a way that makes them easy to communicate and share.<\\/p>\r\n<p>Consider what makes an effective vision. It must be imaginable. People have to be able to imagine it and see it in their minds to understand it. It must also be desirable in some way and appeal to the long-term stakeholder interest. When the vision is developed and presented, it needs to be explained why it is desirable. To some extent, the new vision may not be widely desirable because it involves some change. Organizational change could make some people try to avoid it. That resistance makes it even more essential to show why the new vision is necessary and why it will appeal to your stakeholders&rsquo; long-term interests. &nbsp;<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: Developing Your Leadership Skills w\\/ a <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">Master's in&nbsp;Management, Strategy and Leadership<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Making a Vision that Works<\\/h2>\r\n<p>For a vision to be effective, it also must be feasible. People want to believe that the vision can actually be achieved, so it must be realistic and, while not necessarily easy to bring about, it must be attainable.&nbsp; At the same time, it should be focused and clear enough to provide guidance to the requisite trade-offs in <strong><a title=\\"Decision Making\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-decision-making\\/\\">decision-making<\\/a><\\/strong>.<\\/p>\r\n<p>The best visions are also flexible because they must be sufficient to allow individual initiatives and alternative responses within their scope. This is particularly true for dynamic industries or environments where change is going to be needed in an incremental or revolutionary sense over time.<\\/p>\r\n<p>An effective vision should easily be summed up in five minutes. If it&rsquo;s not easy for you communicate, it&rsquo;s not going to be easy for your employees to understand and, more importantly, share and champion throughout the organization.<\\/p>\r\n<h2>Share the Vision Widely<\\/h2>\r\n<p>Moreover, the vision statement can&rsquo;t merely be stated somewhere. It needs to be prominent everywhere, such as on the website, on placards, in meetings, discussed in speeches. It&rsquo;s very important that the vision is shared widely and effectively as soon as it has been approved.<\\/p>\r\n<p>We as human beings do not like uncertainty. To resolve it, we&rsquo;ll create our own vision of the future. That makes it imperative that any change and the vision for the future as a result of the change are unveiled simultaneously. Everyone should see the destination of the vision clearly, and the path that will take them there. Making sure of this will resolve much of the uncertainty the change process creates, enabling the buy-in that&rsquo;s necessary for positive, <strong><a title=\\"Successful Change\\" href=\\"\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/\\">successful change<\\/a><\\/strong>.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"how-to-get-buy-in-for-organizational-change\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/the-5-essentials-of-hospitality-leadership\\/","metaTitle":"","postTitle":"5 Essentials of Hospitality Leadership","postName":"the-5-essentials-of-hospitality-leadership","category":"hospitality","keywords":"Hospitality Leadership, Challenges in Hospitality Industry, Hospitality Business, Hospitality Management","description":"In addition to leadership abilities essential in most businesses, innovation, vision, inspiration and other key skills are needed to be successful in hospitality management. ","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12048567\\/hospitality-leadership-essentials.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Picture of a person pointing at a leadership graphic","primaryContent":"<p>What makes a great hospitality leader? While the answer to this question can vary widely based on the industry, the results from a number of studies by <strong><a title=\\"Michigan State University\\" href=\\"\\/about\\/michigan-state\\/\\">Michigan State University<\\/a><\\/strong> of the private club industry show that good leaders share five essential skills: innovation, vision, inner values, inspiration and communication, according to the former director of <i>The<\\/i> School of Hospitality Business, Dr. Ronald F. Cichy.<\\/p>\r\n<h4>Innovation<\\/h4>\r\n<p>In the hospitality industry, innovation typically means always seeking ways to improve the organization. Strong leaders emphasize quality over quantity in their own work and take initiative. Each day, they look for ways to improve in all areas, from human resources to front-line food and beverage service, Dr. Cichy said during a lecture on <a title=\\"Leadership Challenges of Hospitality Management\\" href=\\"\\/resources\\/hospitality\\/leadership-challenges-of-hospitality-management\\/\\">hospitality leadership<\\/a>.&nbsp;<\\/p>\r\n<p>In addition to seeking innovative solutions, great leaders in hospitality are open to others&rsquo; ideas. They recognize that a great idea can come from anyone from the top level of an organization to the support staff on the front lines. Front-line associates are closely connected to guests. As they create and deliver products and services directly to guests each day, their input and ideas for quality improvement are particularly valuable for innovation.<\\/p>\r\n<p>Innovation also requires perpetual learning. According to Dr. Cichy, &ldquo;readers are leaders,&rdquo; and innovative leaders are constantly pushing themselves to learn, either by reading, observing others or asking questions. If you&rsquo;re working on improving your leadership skills, ask yourself which method of learning you respond to best. Perhaps it&rsquo;s by being with a mentor or reading books about the hospitality industry. Or, perhaps you learn most effectively by jumping right in and doing something new. Whichever ways work best for you, focus on <strong><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">learning something each day to improve your skills<\\/a><\\/strong>.<\\/p>\r\n<p>Another facet of innovation is encouraging risk-taking. Great leaders take risks, stepping out of their comfort zones to analyze their own strengths and weaknesses. They surround themselves with people who complement their strengths and fill any gaps in ability. Certainly, risk-taking can lead to mistakes, but can also be a fast track to improvement. Strong leaders empower others to feel confident, while providing the tools they need to take risks, make mistakes and learn from them.<\\/p>\r\n<p>Finally, innovative hospitality leadership requires the willingness to be flexible. It asks that you be willing to look at situations differently, expand possibilities and change your mind when necessary. But first, you must be mindful and aware of your environment and the changes that are occurring. Then, you need to be flexible enough to adapt to those changes.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"How Teams Are the Key to Success\\" href=\\"\\/resources\\/hospitality\\/how-teams-are-the-key-to-success\\/\\">How Teams are the Key to Success<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Essentials of Hospitality Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h4>Vision<\\/h4>\r\n<p>If you want to go somewhere you&rsquo;ve never been, you need a map. When an organization wants to achieve its goals, it needs a vision. <strong><a title=\\"Hospitality Management Program with Dr. Ronald Cichy\\" href=\\"\\/resources\\/hospitality\\/hospitality-management-program-with-dr-ronald-cichy\\/\\">Dr. Cichy said<\\/a><\\/strong> it is up to hospitality leaders to set and clearly communicate that vision, and to invite others to share and implement it.<\\/p>\r\n<p>Good leaders provide the spark that inspires others to work toward the same goals. They also provide the tools to help them get there. They paint a picture of how their vision will affect the organization as a whole, as well as each individual. In this way, leaders make it possible for everyone involved to see the vision as clearly as they do. It is also imperative for leaders to trust their teams with this vision, as trusting can be a sign of strength.<\\/p>\r\n<h4>Inner Values<\\/h4>\r\n<p>Many MSU hospitality studies showed leaders in the hospitality industry emphasize strong family values. They recognize the values they were given by their families, and that work-life balance is essential to success. The ability to focus on the organization when at work, and spending quality time with family when at home, is essential to <strong><a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">effective leadership<\\/a><\\/strong>.<\\/p>\r\n<p>Another important value is a good sense of humor. Strong leaders can see the humor in a tense situation. They avoid taking themselves too seriously and laugh about their own mistakes. In other words, they are human, with the strengths and weaknesses every human has.<\\/p>\r\n<p>Knowing and nurturing your strengths is another essential aspect of honoring your inner values. While in the past we have often heard that we must improve upon our weaknesses, the emphasis now is on building on and playing to our strengths. Once you&rsquo;ve identified your strengths, it&rsquo;s possible to nurture and use them to their fullest potential. This is essential to developing your leadership style and building a strong organization.<\\/p>\r\n<h4>Inspiration<\\/h4>\r\n<p>Great leaders inspire their associates in many ways. They make an effort to know them, and ask them for their input and ideas. They share their vision and goals, and then give associates the tools they need to succeed in reaching those goals. And finally, they allow them to make mistakes and learn. Inspiring leaders expound the notion that there are no failures, only opportunities for learning and growth.<\\/p>\r\n<p>When associates are inspired by their leaders, they are more confident, they know what&rsquo;s expected, and they feel empowered to make decisions and work toward their goals. They don&rsquo;t feel a need to ask what to do, and can be more successful at achieving outcomes.<\\/p>\r\n<h4>Communication<\\/h4>\r\n<p>Leaders are strong communicators. In the hospitality study, they found that leaders are adept at articulating goals and speaking in public, and that listening is just as important as speaking. Great leaders are inquisitive and curious. They ask questions of their peers, and of associates at every level of the organization &ndash; particularly those delivering services. Asking questions can let leaders know what is working and what needs improvement.<\\/p>\r\n<p>Becoming a good listener is essential to becoming a good communicator. Listening is an active exercise. It involves using not only your ears, but your eyes and heart as well. Be empathetic and consider the message from the perspective of the person who is delivering it.<\\/p>\r\n<h4>Practice Can Improve Your Leadership Skills<\\/h4>\r\n<p>It takes time and commitment to<strong> <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">improve leadership skills<\\/a><\\/strong>, but it can certainly be done. Practicing these five essentials for becoming a great hospitality leader can help you work better with associates, no matter what your position. If you try something new and it doesn&rsquo;t work, try it in a different way. Keep reading, learning and listening, and you can be on your way to experience a rewarding and successful leadership journey.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"the-5-essentials-of-hospitality-leadership\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/integrating-automation-to-america’s-ports\\/","metaTitle":"Integrating Automation to America’s Ports","postTitle":"Integrating Automation to America’s Ports","postName":"integrating-automation-to-america’s-ports","category":"supply-chain","keywords":"Shipping, ports, cargo, automation","description":"Container shipping lines operating at ports around the United States are grappling with a new and very expensive disruptor to the industry: automation.","publicationDate":"","pageSubHeading":"Automating cargo can cost between $500 million and $1 billion to implement.","defaultPrimaryImage":"\\/media\\/16763341\\/cargo-container-ship-at-port-default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>When container shipping revolutionized the shipping industry in the mid-20<sup>th<\\/sup> century, it was probably hard for anyone at the time to imagine what innovation would turn the industry on its head next. For the five decades that followed, very little did.<\\/p>\r\n<p>Today, container shipping lines (CSLs) operating at ports around the United States are grappling with the implementation of the next disruptor to the transportation of goods around the world: automation.<\\/p>\r\n<p>Mankind has been moving cargo over water for centuries. The efficiency of shipping cargo has always been affected by the human capability to handle cargo at the destination ports where it arrives or departs. At receiving ports, human hands have unloaded ships and controlled the flow of freight once on the dock. Transferring goods from the dock to the hands of distributors on the ground, via raw labor or gantry cranes used to lift containers from ship to stockpile, is controlled by human elements such as longshoremen and site foremen.<\\/p>\r\n<p>But in the late 1990s, automation began to creep into the shipping industry, displacing jobs in the name of efficiency, as companies find new ways to combine information management and automation to deliver reliable service at fair rates.<\\/p>\r\n<p>Whether it&rsquo;s robots carrying goods from boat to processing points or enterprise resource planning systems processing invoices and billing statements in office operations, the world&rsquo;s largest container shipping lines are capable of doing more with less human influence than ever before.<\\/p>\r\n<h3>What is Spurring the Move to Automation in Shipping?<\\/h3>\r\n<p>The ability of American shipping companies to keep up in a highly competitive industry is a major driver of change. Ports such as Rotterdam in the Netherlands have gone to fully automated processes and seen improved efficiency to the tune of production increases of 80%.<\\/p>\r\n<p>Customer satisfaction with ports lacking automation has suffered as a result. In a whitepaper from market research firm Frost and Sullivan, front-office operations ranging from order management to quoting, booking and shipping documentation were listed as areas in which increased automation in information management could improve operational efficiency and thus, make the lives of back-office administrators that much easier.<\\/p>\r\n<p>The whitepaper points to the example of booking processes full of unstructured information requiring transcription to create a bill of lading, a document with detailed information on a shipment, including ownership and receiving information. Manual transcription leads to errors, which has opened the door to competitors, such as freight forwarders who have automated the process, to take business away from CSLs as they have essentially eliminated transcription errors from the list of items that lead to dissatisfied customers.<\\/p>\r\n<p>Automation is needed in order to re-organize and streamline front- and back-office operations into a coherent structure at many ports, as well the physical operations of cranes and container stacking, to decrease the amount of time ships spend in port and increase the revenue a CSL can generate.<\\/p>\r\n<p>According to the <i>Wall Street Journal<\\/i>, automated cranes and robotic cargo handlers that move containers from boat to crane loading areas are becoming more common at ports around the world, but are still relatively rare in the United States. That, however, is expected to change as American ports see an increase in demand for CSL service from international trade partnerships. For companies to remain competitive in getting goods from ship to truck bed or other ground transportation in an efficient and transparent manner will require significant boosts in productivity, something that investing in technology may provide.<\\/p>\r\n<h3>Politics and Cost of Automated Cargo Handling<\\/h3>\r\n<p>Implementing automation in a port is an expensive undertaking. Incorporating the machinery necessary to fully automate a port terminal comes with a price tag ranging between $500 million and $1 billion.<\\/p>\r\n<p>In order for an investment in automation to make sense, terminals need to be handling around one million TEUs (20-foot equivalent units, the standard measurement for cargo containers) per year, according to an estimate from Priceonomics. If new trade partnerships push terminals over that tipping point, implementing automation to allow for 24-hour operations while avoiding having to pay workers overtime may be worth the investment.<\\/p>\r\n<p>Currently, only four cargo terminals in all of the U.S. use automated cargo carriers. Container shipping lines looking to automate will get a clearer view of its domestic potential to pay dividends as the Port of Long Beach in California opens a fully automated terminal.<\\/p>\r\n<p>Studies looking into automated port terminals show the need for longshore labor is reduced by 50%, effectively cutting costs and eliminating the human error and risk element.<\\/p>\r\n<p>The human cost is where things get complicated. Labor organizations such as the International Longshore and Warehouse Union, which represents dockworkers on the west coast, have long held political influence and a strong position at the bargaining table. The ILWU&rsquo;s reach spans from Seattle to San Diego, thanks to a deal carved out in the 1930s that linked all the ports along the Pacific coast under one contract.<\\/p>\r\n<p>Since then, the union has negotiated deals with the ports that have allowed it to benefit from what little automation has occurred by demanding more pension benefits and free healthcare for its members when new technologies are implemented. The power the union wields is significant, as its members handle more than 50% of the cargo coming into the United States. A west coast dockworker strike lasting just five days could cost as much as $2 billion, according to <i>USA Today<\\/i>.<\\/p>\r\n<p>The latest round of automation could threaten thousands of jobs, positions with significant salaries for their members that unions have negotiated. To say the least, the union will want to negotiate compensation to members who will likely have a difficult time finding other work or may resist being forced into retirement.<\\/p>\r\n<p>As unions fight with ports over implementation policies, training on automated equipment and minimum standards for man power, shipping companies themselves struggle with the amount of time it takes to see a positive return on investment from installing automated terminals.<\\/p>\r\n<p>Apprehensiveness over automation is indeed justified. In the case of Portsmouth, Va., a slow economy following the adoption of automated technology at the terminal caused poor returns in 2009, which led the CSL, APM Terminals, to lease the facility back to the port authority and eventually sell it in 2014, according a <i>Wall Street Journal<\\/i> article.<\\/p>\r\n<h3>In Time, Technology Wins<\\/h3>\r\n<p>Given the current trade climate, container shipping lines are likely to be looking closely at implementing automation in the coming years.<\\/p>\r\n<p>Some argue that in the long run, technology creates new opportunities and better paying jobs all around. But the short-term impact combined with the initial investment is enough to make implementing automation a daunting task for CSLs. However, in looking at their competition, it appears to be more a matter of when, not if, automation becomes a top priority.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"integrating-automation-to-america’s-ports\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/understanding-change-management-processes\\/","metaTitle":"Understanding Change Management Processes | Michigan State","postTitle":"Understanding Change Management Processes","postName":"understanding-change-management-processes","category":"leadership","keywords":"change management, organizational change management, organizational change","description":"To promote permanent change, leaders need to understand the processes of organizational change management. This MSU article shows how you can make permanent and smooth change.","publicationDate":"3\\/27\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/14104133\\/change-management-process-43.jpg","defaultPrimaryImageTitleText":"Change Management","defaultPrimaryImageAltText":"A young male change management professional discusses graphs with three clients while sitting at a table.","primaryContent":"<p>The ability to manage and adapt to <strong><a title=\\"Organizational Change Management\\" href=\\"\\/resources\\/leadership\\/organizational-change-management\\/\\">organizational change<\\/a><\\/strong> has never been more important. Change has become today&rsquo;s norm, not the exception, and those businesses that grow comfortable with it in all its facets, adopting clear methodologies and processes to respond efficiently and effectively, will emerge ahead of the game.<\\/p>\r\n<p>Getting there is where challenge lies. It starts with understanding the more common <strong><a title=\\"Change Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">change management<\\/a><\\/strong> models so the organization and its people are best equipped and prepared to respond. Three of the most common models include the evolutionary, revolutionary and Lewin&rsquo;s three-step models.<\\/p>\r\n<h2>Models of change<\\/h2>\r\n<p>The evolutionary model, as the name implies, involves incremental change. An example would be change in an organization&rsquo;s pay structure or schedule to stay market competitive. It would not be a wide, sweeping change, but one that is still very important to the organization and its employees.<\\/p>\r\n<p>The revolutionary<strong> <a title=\\"Change Models for Leadership Certificate\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-change-leadership\\/\\">change model<\\/a> <\\/strong>involves all or many parts of an organization with changes that are more strategic in nature. One such change would be to take a business from brick and mortar to online sales, which would certainly involve tremendous change across many areas of an organization.<\\/p>\r\n<h2>A three-step process<\\/h2>\r\n<p>Lewin&rsquo;s three-step model involves the unfreezing of an<strong> <a title=\\"Organizational Culture\\" href=\\"\\/resources\\/hospitality\\/the-impact-of-organizational-culture-on-hospitality-success\\/\\">organization&rsquo;s culture<\\/a><\\/strong>. &nbsp;If you want to change an organization, one of the ways to start, and is critically important in Lewin&rsquo;s model, is to thaw what has been frozen into the company culture.<\\/p>\r\n<p>In Lewin&rsquo;s three-step model, the first step toward unfreezing is to overcome areas of individual and group resistance to change. It&rsquo;s important to understand the pressures and kinds of resistance that will be met in terms of group reformity, conformity and individual conformity.<\\/p>\r\n<p>The second step is to get employees involved in the <strong><a title=\\"Change Process\\" href=\\"\\/resources\\/leadership\\/how-to-get-buy-in-for-organizational-change\\/\\">change process<\\/a><\\/strong>, and the third step is refreezing and stabilizing the change. The goal is to balance the process of driving and restraining forces to get the organization where it feels comfortable operating, resolve uncertainties and then refreeze and stabilize.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Effective Organizational Change Management by Dr. Russell Johnson\\" href=\\"\\/resources\\/leadership\\/effective-organizational-change-management-dr-russell-johnson\\/\\">Dr. Russell Johnson Explains Successful Organizational Change Management<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Overcoming and Preventing Resistance to Change<\\/h2>\r\n<p>Unfreezing can sometimes create dissatisfaction with the current state. It involves activating <strong><a title=\\"Top Management\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">top management<\\/a> <\\/strong>support, as this group of change sponsors is critically important to the process. It also often involves participative decision making versus top-down decision making, where management attempts to force and coerce people to change. Change is best when it bubbles up from the bottom, as well; individual participation in decision-making creates buy-in.<\\/p>\r\n<p>During the moving phase, some vision of change must be established and shared. That includes setting clear goals and creating a support structure that reinforces the<strong> <a title=\\"Organization Change\\" href=\\"\\/resources\\/leadership\\/what-is-change-management\\/\\">organization&rsquo;s change process<\\/a><\\/strong> and bolsters people&rsquo;s willingness to change. &nbsp;Communications are critical, as well. It is important to establish an open and two-way flow that explains the need for change and where it will take people and why.<\\/p>\r\n<h2>Make change permanent<\\/h2>\r\n<p>Once the organization has successfully undergone change, the change needs to remain. People need to see what success from making the change looks like and how those who are successful in this environment are rewarded. &nbsp;It&rsquo;s important that people see that change is actually working and once it does, that the systems, structures and policies that institutionalize the change are well-adopted.<\\/p>\r\n<p>This is how change can be effectively implemented, preventing people from reverting back to old behavior. Whatever model is used or the extent of the change needed, the ultimate challenge is to unite people at all levels in the organization around a new mission, <strong><a title=\\"Vision and Goals\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-management\\/\\">vision and goals<\\/a> <\\/strong>that will lead to success in challenging times.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"understanding-change-management-processes\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/from-restaurant-manager-to-regional-restaurant-management\\/","metaTitle":"From Restaurant Manager to Regional Restaurant Management","postTitle":"From Restaurant Manager to Regional Restaurant Management","postName":"from-restaurant-manager-to-regional-restaurant-management","category":"hospitality","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/11631217\\/regional-restaurant-manager.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Two Restaurant Cooks Talking with Restaurant Manager","primaryContent":"<p>Many restaurant managers have long-term career goals that include advancing into regional management. At this higher level of management some tasks will be familiar such as coordinating staff members and meeting operational goals. Managing more than one restaurant, though, entails acquiring additional responsibilities requiring <strong><a title=\\"Hospitality Business Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-management\\/\\">advanced business<\\/a><\\/strong> and <strong><a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">leadership skills<\\/a><\\/strong>.<\\/p>\r\n<p><strong>Requirements for Advancing to Regional Restaurant Manager<\\/strong><\\/p>\r\n<p>Before competing for regional management positions, take a hard look at your qualifications. You may already be familiar with restaurant operations, but regional managers are expected to possess outstanding knowledge and skills. These are a few aspects of the restaurant business you are expected to have mastered:<\\/p>\r\n<ul>\r\n<li>Cash flow: In a cash-intensive business restaurant managers need to monitor cash coming in cash going out monthly or even weekly.<\\/li>\r\n<li>Repeat customers: A high percentage of repeat guests is essential to success and reduces advertising costs since positive word-of-mouth costs nothing.<\\/li>\r\n<li>Minimum staff member turnover: Inexperienced staff members can create a poor experience for guests and cost repeat business.<\\/li>\r\n<\\/ul>\r\n<p>You also should delve into and monitor financial reports and data to better comprehend the fiscal end of restaurant operations. Be sure you can analyze and understand sales figures by total and category, direct expenses and monthly, quarterly and annual reports to anticipate sales shifts and changing expenses.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<p><strong>Communication Skills<\\/strong><\\/p>\r\n<p>As a regional manager, communication skills become more important as you interact with people from entry-level staff members to directors and executives.<\\/p>\r\n<p>Regional managers often also prepare corporate communications such as a fiscal year strategy covering multiple locations and how they interact rather than a fiscal year strategy for a single location. The ability to write clearly and concisely builds your credibility. Learn to organize your thoughts before starting to write and focus on information the reader needs.<\\/p>\r\n<p>Presentation skills also are valuable as your career advances. You never know when you&rsquo;ll be called to speak to a group, present your case for a business idea or defend a decision. You can increase your confidence and ability to engage others with practice and learning to:&nbsp;<\\/p>\r\n<ul>\r\n<li>Know your message and purpose: Focus on your main message and be sure supporting information backs up the message.<\\/li>\r\n<li>Know your audience: You&rsquo;ll use different language and supporting information when presenting to a boardroom of executives than to a break room of restaurant staff members.<\\/li>\r\n<li>Know your presentation: Practice your delivery more than you think is necessary. Pay attention to your tone of voice, eye contact and pace of your delivery.<\\/li>\r\n<\\/ul>\r\n<p><strong>Authentic Leadership<\\/strong><\\/p>\r\n<p>According to <strong><a title=\\"Ronald F. Cichy, PhD, NCE5, CHA Emeritus, CHE, CFBE\\" href=\\"\\/programs\\/faculty\\/hospitality-management\\/ronald-f-cichy\\/\\">Dr. Ronald Cichy<\\/a><\\/strong>, PhD and former director of <i>The<\\/i> School of Hospitality Business at Michigan State University, one of the most effective ways to prepare for a leadership position is to practice authentic leadership. Authentic leadership consists of:<\\/p>\r\n<ul>\r\n<li>Developing your emotional intelligence: Emotional intelligence is the ability to understand and manage your feelings, relate to the feelings of others and lead by understanding those feelings.<\\/li>\r\n<li>Leading innovation: With emotional intelligence, authentic leaders have the confidence and freedom to develop an innovative culture of responsibility and creative problem solving.<\\/li>\r\n<li>Knowing your passion: If you can identify your passion, you&rsquo;ll know what drives you. What excites you? What do you feel passionate about? Can you imagine not doing it? How can you apply that excitement to your career?<\\/li>\r\n<\\/ul>\r\n<p><strong>Are You Ready to Leap from Restaurant Manager to Regional Manager?<\\/strong><\\/p>\r\n<p>Moving to a regional restaurant management position is not easy but honing your skills in communication, &nbsp;developing your emotional intelligence and leadership abilities along with mastering aspects of the restaurant business, can provide a strong basis to advance your career.&nbsp;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"from-restaurant-manager-to-regional-restaurant-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/t-shaped-supply-chain-talent\\/","metaTitle":"","postTitle":"Opportunity for T-Shaped Supply Chain Talent","postName":"t-shaped-supply-chain-talent","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p><a title=\\"Education for Supply Chain Management Professionals\\" style=\\"outline: 0px;\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\"><img width=\\"240\\" height=\\"240\\" src=\\"\\/media\\/16665900\\/nick-little-msu.jpg\\" alt=\\"Nick-little-msu\\" title=\\"Nick-little-msu\\" align=\\"left\\"\\/><\\/a><\\/p>\r\n<p>Finding and developing talent that can address constantly evolving supply chain functions is a major challenge facing companies as they seek leaders ready to respond to changes from advanced technology to increased globalization.<\\/p>\r\n<p><a title=\\"Education for Supply Chain Management Professionals\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\"><br \\/>Supply chain professionals<\\/a> who can effectively optimize the end-to-end operations and be strategic leaders &ndash; also known as T-shaped professionals &ndash; are now in demand for their in-depth disciplinary knowledge, as well as their ability to see and influence the bigger picture.<\\/p>\r\n<p>Nick Little, Assistant Director of Executive Development Programs at Michigan State University's Broad College of Business, spoke at the upcoming SCOPE Spring Supply Chain Conference about how firms can transform what may appear to be a serious concern into a major strategic opportunity. Littl shared new approaches to recruiting and retention, and ways to maximize organizational knowledge for strategic advantage.<\\/p>\r\n<p>Finding and retaining top supply chain talent ranks among the top issues on the minds of supply chain executives these days, researchers at Michigan State University, in partnership with the APICS Supply Chain Council, discovered as part of the <i>Beyond the Horizon <\\/i>project. The study (<a href=\\"http:\\/\\/www.apics.org\\/docs\\/default-source\\/scc-non-research\\/supply-chain-issues.pdf?sfvrsn=2\\" target=\\"_blank\\">PDF<\\/a>) features insights from executives representing more than 50 organizations in North America, Europe, Africa and Asia.<\\/p>\r\n<p>A Deloitte study, \\"<a href=\\"http:\\/\\/www2.deloitte.com\\/us\\/en\\/pages\\/operations\\/articles\\/supply-chain-talent-of-the-future-survey.html\\" target=\\"_blank\\">Supply Chain Talent of the Future<\\/a>,\\" found that a majority of respondents said hiring people with both technical (73%) and leadership (79%) skills was important to their companies.<\\/p>\r\n<p>It makes sense for firms to take a more strategic approach to supply chain management, particularly since the multiple moving parts it takes for a product or service to evolve from raw material to valuable consumer offering may require greater agility to support an organization's strategy.<\\/p>\r\n<p>What may seem simple in theory may prove more challenging in reality. However, T-shaped supply chain managers can position themselves for career advancement beyond the supply chain itself.<\\/p>\r\n<h3>The Reality: Talent Concerns in Supply Chain Management<\\/h3>\r\n<p>Companies not only face serious competition to hire qualified candidates, they also have to worry about keeping the people they already have on board.<\\/p>\r\n<p>\\"The competition for talent is much higher [than it's ever been],\\" said one executive who participated in the <i>Beyond the Horizon<\\/i> project, who mentioned the challenge of finding the ideal person &ndash; one with a grasp of strategy, finances and change management.<\\/p>\r\n<p>Firms that struggle with retaining supply chain professionals must find ways to engage and develop existing employees, while recognizing that it could take time for organizational changes to become part of daily life at a firm.<\\/p>\r\n<p>\\"Most of the things I'm doing don't yield immediate results,\\" one <i>Beyond the Horizon<\\/i> participant said. \\"I mean it takes a year for a lot of those [development programs] to start to take hold.\\"<\\/p>\r\n<h3>The Opportunity: Value in Adopting a Strategic Approach to Supply Chains<\\/h3>\r\n<p>Working with multiple functions and companies to deliver value to consumers requires balancing what may appear to be seemingly oppositional needs: maximizing efficiencies and containing costs, while providing or maintaining a high level of customer service. Externally, it means nurturing strategic relationships with suppliers in order for firms to differentiate themselves from their competitors.<\\/p>\r\n<p>High-level players have to understand logistics, procurement, manufacturing and distribution. Being an expert in one discipline and one system of operations may be enough to open doors to higher positions. But to become the leaders who create the supply chains of the future, SCMs need knowledge of each discipline.<\\/p>\r\n<p>Knowledge that goes beyond one specialized discipline can be a crucial differentiator for innovative organizations. Encouraging T-shaped leadership requires adopting a new perspective &ndash; one that focuses on the big picture without getting caught up in the details &ndash; to ensure success down the road.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"t-shaped-supply-chain-talent\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/how-to-build-a-culture-of-teamwork\\/","metaTitle":"How to Build a Culture of Teamwork | Michigan State University","postTitle":"How to Build a Culture of Teamwork","postName":"how-to-build-a-culture-of-teamwork","category":"leadership","keywords":"culture of teamwork, team building activities, training and development","description":"Building a culture of teamwork begins with Michigan State University. It simply makes business sense to cultivate a team work environment. ","publicationDate":"3\\/27\\/2014 12:00:00 AM","pageSubHeading":"There’s a reason why managers value the work of teams and it’s no coincidence that companies strive to cultivate an environment of teamwork. It just makes good business sense.","defaultPrimaryImage":"\\/media\\/13344059\\/build-teamwork-culture-41.jpg","defaultPrimaryImageTitleText":"Culture of Teamwork","defaultPrimaryImageAltText":"Culture of Teamwork","primaryContent":"<h2>Why Teamwork Makes Business Sense<\\/h2>\r\n<p>A successful culture of teamwork can be characterized as an environment marked by the shared belief that the organization can move forward most effectively when collaboration and cooperation are at the heart of thinking, <strong><a title=\\"Planning and Decision Making\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/strategic-decision-making\\/\\">planning and decision making<\\/a><\\/strong>.<\\/p>\r\n<p>Some of the benefits of creating and fostering an effective culture include:<\\/p>\r\n<ul>\r\n<li>Employees who contribute to well-oiled teams are happy and engaged, care more about their companies and their jobs and are far more productive than those in an individualist environment.<\\/li>\r\n<li>Businesses with a team-oriented culture enjoy higher levels of <strong><a title=\\"Staff Retention\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/human-resource-management\\/\\">staff retention<\\/a><\\/strong>; the decreased investment in recruiting and training strengthens the bottom line.<\\/li>\r\n<li>Ultimately, strong teams&nbsp;work harder, improving themselves and the organization &ndash; which is why so many organizations emphasize strategies to hone their development.<\\/li>\r\n<\\/ul>\r\n<h2>Planning and Direction: Building a culture of Teamwork<\\/h2>\r\n<p>Building an environment conducive to teamwork is a process requiring a plan and specific activities to support acceptance of a collaborative orientation. The plan itself must express goals for building the teams and management&rsquo;s expectations for their work and performance. It must identify events, rewards or incentives to solidify support of this culture. Progress against the plan should be monitored and measured. Also, employees&rsquo; feedback on how the plan is proceeding is an important measure that can&rsquo;t be neglected. The plan and the end objective must therefore be communicated openly and frequently with employees.<\\/p>\r\n<p>Direction must be set from the top for the shift in this direction to take hold. Senior management is responsible for more than just communicating the value and need for a culture of collaboration. They need to be models for the kinds of behaviors they want to see take hold, even when circumstances might make it expedient to slip back into a more individualistic mode.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"[Infographic] How to Become a Successful Leader\\" href=\\"\\/resources\\/leadership\\/infographic-how-to-become-a-successful-leader\\/\\">[Infographic] How to Become a Successful Leader<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Growing the Culture of Teamwork<\\/h2>\r\n<p>Successfully growing a culture like this requires setting up a system that demonstrates and recognizes contributions and performance on individual and group levels. It requires establishing an understanding of the consequences, ensuring employees take on responsibility and accountability for team achievements. Recognizing and rewarding individual and team performance are important. For many people, public recognition of a job well done carries almost as much weight as a share in financial gains that the business might experience as a result of this cultural shift. The system should ensure that people who contribute to teamwork success experience a tangible reflection of the impact that it has on the organization&rsquo;s increased success.<\\/p>\r\n<p><strong><a title=\\"Team Building Activities\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">Team building activities<\\/a><\\/strong> go a long way toward reinforcing the behaviors that build a team culture. The most effective are those that are seamlessly incorporated into the larger teamwork effort and are practiced every day. For example, <strong><a title=\\"Training and Development\\" href=\\"\\/resources\\/leadership\\/leadership-development-is-more-than-leadership-training\\/\\">training and development<\\/a><\\/strong> can be provided in systematic ways while the team actually comes together to solve real work issues. Meetings should be held to review projects and progress of various teams in a department. These offer broader input, and the opportunity to examine work processes that are mutually owned.<\\/p>\r\n<p>Creating fun occasions, such as sponsoring sports teams or organizing lunchtime potlucks, can also help lighten things up and bring teams even closer together.<\\/p>\r\n<h2>Basics Elements of Successful Culture of Teamwork Implementation<\\/h2>\r\n<p>The culture of teamwork is one that businesses of all sizes and in all sectors seek to grow in their organizations. A well-conceived plan, embraced and championed by senior management, combined with consistent and clear communications about the objectives and outcomes, and a rational system of rewards can form its basis and lead to greater business success.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"how-to-build-a-culture-of-teamwork\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/how-teams-are-the-key-to-success\\/","metaTitle":"Hospitality Teams Are the Key to Success","postTitle":"How Teams are the Key to Success","postName":"how-teams-are-the-key-to-success","category":"hospitality","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/11631215\\/hospitality-teams.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Picture of a guy in front a hospitality team","primaryContent":"<p>Teamwork is becoming the preferred way for today&rsquo;s business organizations to accomplish their objectives. Teams are essential in today&rsquo;s competitive hospitality industry where guest service is paramount. Teams can help businesses respond more quickly because they are empowered to make decisions, can see things from multiple perspectives and can accomplish more with fewer resources.<\\/p>\r\n<p><strong>What is a Team?<\\/strong><\\/p>\r\n<p>Teams typically are formed with specific goals and tasked with the responsibility of meeting those goals. Teams allow members to focus their diverse skills toward solving complex tasks and achieving common goals. Teams also utilize the strengths of each member, which can make problem-solving faster and smoother.<\\/p>\r\n<p><strong>Four Types of Teams<\\/strong><\\/p>\r\n<p style=\\"padding-left: 30px;\\"><strong>1. &nbsp;Work Group<\\/strong><\\/p>\r\n<p>A work group is an idea team. Work groups are typically made up of associates within a single department, such as a sales team. Rather than forming to address a particular problem, they work together on a consistent basis, as a permanent part of the department. Work groups or idea teams are involved in decision making and goal setting. They also identify potential problems that need to be solved or avoided. An organization may have one or dozens of work groups.<\\/p>\r\n<p>A work group at a resort might look at whether to expand food and beverage service to guests outside of normal dining areas such as poolside. In a hotel, a work group might examine how to speed the inspection of cleaned rooms before a guest arrives.<\\/p>\r\n<p style=\\"padding-left: 30px;\\"><strong>2. &nbsp;Action Group<\\/strong><\\/p>\r\n<p>Action group teams work on the first steps of quality improvement projects. They typically include associates from different departments affected by a common problem or challenge that needs to be solved. For example, if a <a title=\\"Food and Beverage Planning:Addressing Allergies\\" href=\\"\\/resources\\/hospitality\\/food-and-beverage-planning-addressing-allergies\\/\\"><strong>foodservice challenge<\\/strong><\\/a> is being addressed by an organization, an action group might include those who buy the food from the vendor, along with the associates who prepare the food and those who serve it. In this way, action groups are cross functional.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Tips to Find a Top Paying Hospitality Job\\" href=\\"\\/resources\\/hospitality\\/tips-to-find-top-paying-hospitality-job\\/\\">Tips to Find a Top Paying Hospitality Job<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<p style=\\"padding-left: 30px;\\"><strong>3. Quality Improvement<\\/strong><\\/p>\r\n<p>A quality improvement team may include middle management-level personnel, sales department supervisors and idea team leaders. This team takes the ideas from action groups, develops suggestions for quality improvement and presents them to an organization&rsquo;s <a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\"><strong>senior management team<\\/strong><\\/a>. They may also appoint action groups to address specific quality improvement challenges. A quality improvement team recognizes and rewards achievements in quality management, approves ideas and projects, and monitors quality improvement through measurement and analysis.<\\/p>\r\n<p>At the resort that expanded food and beverage service, a quality improvement team might devise procedures to coordinate preparation and service to ensure guests&rsquo; orders arrive promptly.&nbsp; For the hotel, the team could institute an inspection checklist for rooms.<\\/p>\r\n<p style=\\"padding-left: 30px;\\"><strong>4. Senior Quality Improvement<\\/strong><\\/p>\r\n<p>The fourth type of team is the senior quality improvement team, which defines policies and procedures for quality management in daily operations. This team directs, coordinates, refines and improves recommendations in the continuous quality improvement process. This could include expanding poolside service procedures to other company properties, or making a room checklist standard.<\\/p>\r\n<p><strong>How Teams are the Key to Success<\\/strong><\\/p>\r\n<p>Teams are only as strong as their members. To achieve full participation and cooperation, team members must be motivated and encouraged. Motivation occurs when each individual&rsquo;s values and vision connect to those of the team and the organization. Facilitating understanding of team members&rsquo; unique roles and contributions, along with the desired results and the team&rsquo;s overall direction, can be accomplished by establishing clear goals.&nbsp;<\\/p>\r\n<p>Additional team-building guidelines include:<\\/p>\r\n<ul>\r\n<li>Recognizing commitment and acknowledging achievement<\\/li>\r\n<li>Treating team members as we would like to be treated<\\/li>\r\n<li>Realize that others are doing their best<\\/li>\r\n<li>Commit to each other&rsquo;s success<\\/li>\r\n<li>Work toward a common goal<\\/li>\r\n<\\/ul>\r\n<p>Management can create successful, self-directed teams that know how to improve quality and then make it happen. If team members&rsquo; visions and values are well-connected to the organization, great things can happen and negative issues can be eliminated.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Programs May Help Further Your Hospitality Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"how-teams-are-the-key-to-success\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/student-spotlight\\/heather-serrano-spartan-to-the-core\\/","metaTitle":"Heather Serrano: Spartan to the Core - MSU Student Spotlight","postTitle":"Heather Serrano: Spartan to the Core","postName":"heather-serrano-spartan-to-the-core","category":"student-spotlight","keywords":"heather serrano, msu student spotlight","description":"Learn about Heather Serrano, a graduate of MSU's MS in MSL program who also happens to work full time and is a single mom.","publicationDate":"","pageSubHeading":"Heather Serrano was able to immediately apply learnings from her MS in Management, Strategy and Leadership in her career. ","defaultPrimaryImage":"\\/media\\/12786409\\/heather-serrano-msu-ms-in-msl.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Heather Serrano is the embodiment of the \\"refuse to lose\\" mentality she has adopted as a Spartan and graduate of Michigan State University.<\\/p>\r\n<p>Serrano&rsquo;s bachelor&rsquo;s degree led her into business administration and marketing, but finding that next step in her career progression wasn&rsquo;t easy, even after decades in the workforce.<\\/p>\r\n<p>She made two previous attempts at attaining a master&rsquo;s degree online at other schools, but found the programs merely repeated too much of what she&rsquo;d learned while earning her undergraduate degree.<\\/p>\r\n<p>Determined to succeed, Serrano chose to pursue <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">MSU&rsquo;s online MS in Management, Strategy and Leadership<\\/a> through the <a title=\\"MSU's Broad College Developing 'Transformational Thinkers and Doers'\\" href=\\"\\/about\\/msu-broad-college-of-business\\/\\">Eli Broad College of Business<\\/a>. It turned out to be the right choice.<\\/p>\r\n<p>\\"MSU interested me because the degree came from a well-known, leading brick-and-mortar university which gave me a sense of quality,\\" Serrano said. \\"The courses were well beyond the same foundational business classes I took as an undergrad, and the 20-month, stick-together-as-a-class format created much more engagement than I&rsquo;d experienced with other online programs.\\"<\\/p>\r\n<p>Serrano found a home in a program that provided her with tangible skills that were vital for achieving her long-term career goals, as well as applicable day-to-day in her current position.<\\/p>\r\n<p>\\"Spartans will fight to the finish. As somebody who works full time and is a single mom and with lots of extracurricular activities, I think this gave me the drive to finish the program,\\" she said.&nbsp;<\\/p>\r\n<p>Her experience with MSU has been a critical part of her continued professional development as she immediately incorporated elements from her classwork to her career as an executive with a major financial firm.<\\/p>\r\n<p>\\"What I learned at MSU has proven to be extremely valuable,\\" Serrano said. \\"I have applied something from each course to my job. For example, learning about 'role negotiation' helped me create a specialized consulting position within the bank, which is now a formal offering. I hope to continue building my personal net worth in my current role and leverage the knowledge I've gained through this accomplishment to become a more valued leader within my company.\\"<\\/p>\r\n<p>What she learned about leadership enabled Serrano to mentor and coach employees which strengthened her team, she said.<\\/p>\r\n<p>\\"Some courses have offered specific skills that I have been able to apply, others have provided more theoretical insight that I have been able to leverage in working with senior executives and business partners within the bank,\\" she said.<\\/p>\r\n<p>With a full-time strategic role at the bank and a daughter at home, as a single mother Serrano never had a shortage of challenges in her path to a graduate degree.<\\/p>\r\n<p>\\"Balancing family, work life, and then going back to school is a lot on your plate. MSU&rsquo;s program really gave me the opportunity to balance those things and be able to bond with my daughter. She and I did a lot of homework together at night. The program allows for a lot of flexibility, and that made it much easier to manage,\\" Serrano said.<\\/p>\r\n<p>Serrano now sees herself as a Spartan to her core. She began noticing MSU license plates and making connections with co-workers who also went to the university, even though she lives in what she calls Southern California \\"Trojan Country\\". Being a Spartan is now part of her identity, a badge of honor she wears with as much pride as any student in East Lansing.<\\/p>\r\n<p>\\"While I live 2,220 miles from the MSU campus, our whole family watches the Spartan games on TV and we wear our green and white proudly here in California,\\" Serrano said.<\\/p>\r\n<p>Q: Tell us a little bit about your background &ndash; personally and professionally.<\\/p>\r\n<p style=\\"padding-left: 30px;\\">I am a native Californian, but I have had the opportunity to live in New York, Connecticut, Tennessee and back to California. Growing up in California, I attended Cal Poly Pomona for my undergraduate degree.<\\/p>\r\n<p style=\\"padding-left: 30px;\\">Immediately upon graduating, I began to work for FileNet Corporation. After nine years at FileNet, just as IBM began their FileNet acquisition, I decided to branch out on my own and started my own consulting company. I successfully ran this business for five years before going back into corporate America with a company called Kofax. That led me to my current role at a financial institution. When not working or studying, you will find me at the pool watching my daughter compete in swimming and Water Polo.<\\/p>\r\n<p>Q: What advice would you give to others considering enrolling in the program?<\\/p>\r\n<p style=\\"padding-left: 30px;\\">My advice to others considering enrolling would be: \\"You can do it!\\" The structured environment of the MSU program makes it very easy to work the program into your schedule and the classes all had significant value. There are no surprises. The professors and curriculum are designed to enable you to succeed.<\\/p>\r\n<p>Q: Why did you choose to pursue an online MS degree from MSU?<\\/p>\r\n<p style=\\"padding-left: 30px;\\">When I saw the curriculum from MSU, it interested me in several ways. It was from a leading brick-and-mortar university which gave me a sense of quality. And the courses were 100% applicable to my job and future career goals.<\\/p>\r\n<p>Q: What or who is driving you to succeed during this process?&nbsp; How?<\\/p>\r\n<p style=\\"padding-left: 30px;\\">I am personally driving myself.&nbsp; As a third attempt at a master&rsquo;s degree I have adopted the \\"refuse to lose\\" attitude. However, I am not alone, my entire family is behind me and has supported me through the late nights and weekend time I have spent.&nbsp;<\\/p>\r\n<p>Q: What&rsquo;s your number one takeaway from this experience?<\\/p>\r\n<p style=\\"padding-left: 30px;\\">You can do anything you set your mind to. Surround yourself with people who want to see you succeed and nothing will stand in your way.&nbsp;<\\/p>\r\n<p>Q: What was the most valuable thing you learned?<\\/p>\r\n<p style=\\"padding-left: 30px;\\">Some courses have offered specific skills that I have been able to apply to my job. Others have provided more theoretical insight that I have been able to leverage in working with senior executives and business partners within the bank.<\\/p>\r\n<p>Q: What&rsquo;s one fun fact about you? &nbsp;<\\/p>\r\n<p style=\\"padding-left: 30px;\\">I have a high school swimming record that has remained unbroken for over 24 years! It&rsquo;s for the 4x200 Freestyle Relay. I have always had my best times on relays and being a part of the MSU program has been a similar \\"team\\" experience that has brought out the best in me.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"student-spotlight\",\"heather-serrano-spartan-to-the-core\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/beyond-the-horizon-supply-chain-integration\\/","metaTitle":"","postTitle":"Beyond the Horizon: Supply Chain Integration","postName":"beyond-the-horizon-supply-chain-integration","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"MSU Professor Judith Whipple, PhD, will discuss the importance of integration at the MODEX Supply Chain Education Summit.","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p><img width=\\"240\\" height=\\"240\\" src=\\"\\/media\\/16387636\\/judy-whipple-msu.jpg\\" alt=\\"Judy Whipple\\" title=\\"Judy Whipple\\" style=\\"float: right; padding: 0px 0px 10px 10px;\\"\\/>Successful supply chain management involves working across multiple functions, processes and firms to bring value to the end consumer. Integrating all components of a supply chain in a way that allows all parties to work together is of the utmost importance in light of changing market conditions.<\\/p>\r\n<p>A team of faculty members in the Department of Supply Chain Management in the <a title=\\"MSU's Broad College Developing 'Transformational Thinkers and Doers'\\" href=\\"\\/about\\/msu-broad-college-of-business\\/\\">Broad College of Business at Michigan State University<\\/a> has been investigating what&rsquo;s on the mind of supply chain executives across various global firms. The research team wants to understand how supply chains remain competitive today and in the future.<\\/p>\r\n<p>The project, <i>Beyond the Horizon<\\/i>, is funded through APICS, the leading association for supply chain and operations management professionals, and MSU&rsquo;s McConnell Chair in Business Administration. MSU Professor Judith Whipple, PhD, presented insights from the research at the 2016 MODEX Supply Chain Education Summit&nbsp;in Atlanta, GA. She discussed the initiatives that companies have focused on in order to build an <a title=\\"Master Certificate in Integrated Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/integrated-scm-master-certificate\\/\\">integrated supply chain<\\/a>.<\\/p>\r\n<p>The Research Team conducted in-depth interviews with more than 100 executives from over 50 organizations in North America, Europe, Africa and Asia. The interviews focused on strategic initiatives being undertaken, as well as capabilities that firms were focusing on to solve today&rsquo;s challenges and take advantage of tomorrow&rsquo;s opportunities.<\\/p>\r\n<p>Whipple discussed why it&rsquo;s important for firms to integrate internal and external supply chain activities to bring value to consumers, maximize efficiencies and respond to changes in the marketplace.<\\/p>\r\n<p><strong>Q. Why is supply chain integration important?<\\/strong><\\/p>\r\n<p>The hallmark of supply chain management is the ability to work across functions and processes within a firm and across multiple firms in order to bring value to customers and the end consumer. Internally, the goal is to integrate supply activities (e.g., procurement, manufacturing, logistics) with demand activities (e.g., sales, product development and launch, customer support) to avoid decisions that could increase costs unnecessarily or result in disappointed customers.<\\/p>\r\n<p>Externally, the goal is to collaborate with suppliers and customers to respond to dynamically changing conditions that may influence resource availability, demand fluctuation and a myriad other factors that could result in a failure in the marketplace.<\\/p>\r\n<p><strong>Q. What types of initiatives are firms undertaking to improve internal integration?<\\/strong><\\/p>\r\n<p>One of the initiatives that was discussed in the <i>Beyond the Horizon<\\/i> research is improving the balance between supply and demand sides of a firm, which have different objectives and goals. The supply side of the firm is often more focused on efficiently managing resources (e.g., plant capacity, purchasing costs, inventory), while the demand side of the firm is often more focused on effectively satisfying customers (e.g., offering a variety of products, customization to individual customer requirements, the level of service provided). Without achieving some balance, firms often end up with excessive inventory of products customers didn&rsquo;t want while not having enough inventory of popular products. This results in lower customer service, missed revenue opportunities and lower profit margins.<\\/p>\r\n<p>Improving supply-and-demand balancing can occur when firms change their organizational structures and\\/or processes. In one example from the research, a firm created a centralized command center that helped facilitate the communication and collaboration across different regions and manufacturing plants in order to better manage global demand forecasting and supply management. Another company created cross-functional teams that aligned the demand and supply sides by working with large customers to understand their needs and liaison that information back to the supply chain group to ensure those needs could be met. Several firms discussed efforts to improve internal processes, such as Sales and Operations Planning (S&amp;OP), as a means for balancing supply and demand.<\\/p>\r\n<p><strong>Q. What types of initiatives are firms undertaking to improve integration with suppliers (external integration)?<\\/strong><\\/p>\r\n<p>One of the main initiatives firms are undertaking to work better with suppliers is to rethink the value suppliers provide to the buying firm. Traditionally, value was predominantly thought of as coming from delivering cost reductions. Certainly, cost will always be an important consideration, but, in many cases, value extends beyond that. Value can also come from partnering with suppliers to co-create an innovative product or service that can differentiate both firms in the marketplace. As one executive indicated in the research, \\"Buying standardized parts from our suppliers will not differentiate our products from our competitors.\\"<\\/p>\r\n<p>Co-creation generally means that suppliers must be involved early in the design phase of a product. Not only does this impact cost and quality, but suppliers are able to bring their expertise to the table. Further, it means that buying firms must be more intentional in understanding how their needs will change in the next few years and how suppliers (current and future) need to be developed to ensure supplier capabilities match the future direction of the firm. Again, this highlights the importance of internal integration. Without internal integration, firms have difficulty understanding future demand and may not have the supply capabilities needed.<\\/p>\r\n<p><strong>Q. What types of initiatives are firms undertaking to improve integration with customers (external integration)?<\\/strong><\\/p>\r\n<p>The firms in the research were very focused on better understanding their customer base and offering differentiated service through more deliberate segmentation strategies. Once segmented, firms can focus more specifically on customers who are not only more profitable, but also where the value proposition matches the firm&rsquo;s competencies. As one executive noted, \\"If the value proposition doesn&rsquo;t fit what it&rsquo;s going to take to be able to serve a customer appropriately, we need to take that investment and put it somewhere else where we can have an impact.\\" Further, this approach focuses the firm on providing the service that will keep those top customers coming back. That often means moving from a product-selling approach to a solutions-selling approach.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"beyond-the-horizon-supply-chain-integration\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/improving-restaurant-loyalty\\/","metaTitle":"Improving Restaurant Customer Loyalty","postTitle":"Improving Restaurant Customer Loyalty","postName":"improving-restaurant-loyalty","category":"hospitality","keywords":"Brand Loyalty, Customer Loyalty, Business and Hospitality Management, How to Get Happy Customers, Hospitality Management Programs, Hospitality Management Courses","description":"Loyal customers can be as important as great food, service and atmosphere. Build loyalty by recognizing regular guests, and being constantly visible in the dining room.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12217867\\/restaurant-loyalty.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Restaurant server smiling at customer while handing cup to her and improving restaurant loyalty","primaryContent":"<p>The restaurant business is built on good food, a great atmosphere and impeccable service, but customer loyalty is a major driving force that can put a restaurant on the fast-track to success. &nbsp;If you&rsquo;re looking to build stronger, longer-lasting relationships with your guests, win their loyalty and keep them coming back, consider these important tips.<\\/p>\r\n<h3>Service is Essential<\\/h3>\r\n<p>Your restaurant may have the best filet mignon in town, but more and more, it is the service that keeps customers coming back. If a staff member is dismissive, forgetful or slow, guests may leave with a soured impression and may post a negative review online. One way to ensure you are consistently providing quality service is to have a manager present in the dining room at all times. The manager can provide immediate assistance and feedback to staff members and communicate directly with guests.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Foodservice Manager Career Outlook and Salary Profile\\" href=\\"\\/resources\\/hospitality\\/food-service-manager-career-outlook-and-salary-profile\\/\\">Foodservice Manager Career Outlook and Salary Profile<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Restaurant Loyalty']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h4>Social Media Will Open Doors<\\/h4>\r\n<p>Social media is far-reaching, extremely influential and, in most cases, completely free. Greater numbers of restaurants have adapted aggressive social media strategies, and those that haven&rsquo;t may have trouble catching up to their media savvy competition. &nbsp;<strong><a title=\\"Hotel Marketing: Using Social Media to Improve Overall Guest Experience\\" href=\\"\\/resources\\/hospitality\\/hotel-marketing-using-social-media-to-improve-guest-experience\\/\\">Using popular social media sites<\\/a><\\/strong> like Twitter, Facebook and Google+, restaurant owners can post pictures of cuisine, d&eacute;cor and smiling, happy guests as well as information about special deals and discounts.<\\/p>\r\n<p>A number of social media sites, such as Urban Spoon and Yelp, are dedicated to foodservice exclusively. These sites are among tech news site Mashable&rsquo;s \\"Top 15 Social Media Resources for Foodies.\\" Also popular are review sites that allow customers to post positive or negative feedback about their restaurant experiences, like TripAdvisor. Because so many diners base their decisions on what they read online, particularly on social media sites, it&rsquo;s advantageous when a restaurateur is present and communicating with guests on the Internet.<\\/p>\r\n<p>Buzztime, a social, mobile entertainment platform for the restaurant industry, suggests that restaurant owners use email and texts in addition to social media to inform guests about deals, daily specials and special events. Buzztime listed online presence as one of eight ways to create customer loyalty.&nbsp;<\\/p>\r\n<h4>Show Appreciation to Regular Guests<\\/h4>\r\n<p>Your guests want to be rewarded for being faithful to your restaurant. This may be a matter of paying special attention to them, greeting them by name, or perhaps giving them a free drink or side item every now and then. Recognizing your loyal guests can strengthen their loyalty. Guests will begin visiting your establishment more often because they feel included, and more importantly, they will tell their friends about your restaurant.<\\/p>\r\n<p>Food Service Warehouse said increased customer loyalty may be &ldquo;the one marketing goal with the most potential to improve profits.&rdquo; Regular guests are great for business because they are likely to spend more money than other diners, and they will keep coming back. A restaurant owner should always remember the power of word of mouth, according to Food Service Warehouse. &ldquo;Since they are likely to tell their friends about your restaurant, frequent customers are your best resource for marketing.&rdquo;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\" target=\\"_blank\\">Learn more about our Hospitality Management Programs<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"improving-restaurant-loyalty\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/how-the-seafood-industry-is-integrating-new-technology-into-its-supply-chain\\/","metaTitle":"How the Seafood Industry is Integrating New Technology into its Supply Chain","postTitle":"How the Seafood Industry is Integrating New Technology into its Supply Chain","postName":"how-the-seafood-industry-is-integrating-new-technology-into-its-supply-chain","category":"supply-chain","keywords":"Supply Chain Management, Seafood Industry","description":"The seafood industry is using traceability technology to boost transparency and efficiency along its supply chain. The challenge lies in getting companies to integrate new technology into existing processes.","publicationDate":"","pageSubHeading":"Traceability technology captures information about seafood as it moves along the supply chain.","defaultPrimaryImage":"\\/media\\/16290976\\/seafoodscm_default.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Integrating technology into a <a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/supply-chain-management\\/\\">supply chain<\\/a> can be a challenge, and the seafood industry is no exception with the advent of traceability technology that monitors the catch from water to plate.<\\/p>\r\n<p>As more consumers demand to know where the fish they eat comes from, companies have started developing high-tech solutions to capture, receive and transmit data across every component of the seafood supply chain, from fishermen to processors, transporters, distributors and retailers.<\\/p>\r\n<p>Allied Market Research predicts the global market for traceability technology will grow 8.7% annually through 2020, at which point revenue could reach as high as $14.1 billion for companies specializing in such technology.<\\/p>\r\n<p>The idea of tracing a fish&rsquo;s origins has taken on new significance in light of consumer concerns over sales of phony grouper and reports of inhumane working conditions at seafood processing facilities in developing countries.<\\/p>\r\n<p>Alfredo Sfeir, founder of the seafood verification software system Shellcatch, has said the technology could help crack down on fishermen who engage in species fraud to avoid fines, boost profits and get around regulations designed to prevent overfishing.&nbsp;<\\/p>\r\n<p>With Shellcatch, fishing boats are outfitted with a combination of GPS devices and cameras that record the haul. Back at the docks, fishermen weigh their catch on a video-equipped scale and tag each fish with Shellcatch barcodes and QR codes. That data is then uploaded into the cloud, where it can be accessed by a diner simply by waving a smartphone over the menu.<\\/p>\r\n<p>Food with a traceable history can make it an easier sell for fishermen, distributors and retailers, and upscale restaurants and supermarkets may be willing to pay a premium for fish with a verified background.<\\/p>\r\n<p>&ldquo;Technology allows you to know the people behind your fish,&rdquo; Sfeir told Bloomberg Businessweek in 2015.<\\/p>\r\n<h3>Benefiting the Seafood Supply Chain<\\/h3>\r\n<p>Traceability is linked to the validity of seafood labels that boast about a product&rsquo;s sustainability, authenticity, location and other factors important to consumers. Providing a socially responsible product can translate to higher profit margins, enhanced customer loyalty and improved brand reputation.<\\/p>\r\n<p>Suppliers are under increased pressure from consumers and retailers to provide traceability for their products. Sustainability has long been the buzzword surrounding the seafood business, but, these days, ethics have become a concern as major retailers from Whole Foods to Costco seek to ensure the sustainability and integrity of their products.<\\/p>\r\n<p>Traceability is seen as a way to soothe such worries.<\\/p>\r\n<p>Traceability technology can mitigate risks and limit the impact of public health incidents. The U.S. Department of Agriculture estimates that food-borne illness has an annual economic impact of $15.6 billion, including medical care costs, recall expenses, productivity losses, lawsuits and other considerations.<\\/p>\r\n<p>A 2015 report by the Center for Science in the Public Interest found that seafood caused more illnesses per pound consumed than any other food category between 2003 and 2014.<\\/p>\r\n<p>At each level of the supply chain, traceability technology can increase operational efficiencies, improve inventory management and provide valuable analytics data that tell a clearer story about operations. For example, integrating a traceability system with accounting software can provide a detailed analysis of sales, as well as insights into the processes used in getting fish from the boat to the table.<\\/p>\r\n<p>Norpac Fisheries Export has developed a traceability platform that tags fish with a barcode that can reveal catch date and method, place of origin and other pertinent data. Once a fish arrives at the processor, its barcode is scanned, prompting the system to print a label. As the fish is cut into filets, new barcodes are generated to trace each filet to the whole fish.<\\/p>\r\n<p>Norpac founder Thomas Kraft has said the traceability program was developed in an attempt to shorten the logistics chain by more closely aligning product sourcing with client need.<\\/p>\r\n<p>&ldquo;Our system can tell you where any given fish came from, who has handled it, how long it&rsquo;s been in our facility, and where it&rsquo;s going,&rdquo; Kraft said in an interview published on the website of nonprofit group Future of Fish.<\\/p>\r\n<h3>Challenges of Traceability Technology Adoption<\\/h3>\r\n<p>Suppliers, distributors and other companies in the seafood industry may face a variety of challenges to implementing a traceability technology system, according to a 2014 report by Future of Fish. For some, it may be a question of cost versus benefit, while others may have concerns relating to data privacy and security. Additionally, the global nature of the seafood supply chain makes it difficult to establish uniform standards and practices, from data capture to receiving and storage.<\\/p>\r\n<p>Similarly, participants along a supply chain may use different technology solutions, which can be a roadblock to data sharing and interoperability.<\\/p>\r\n<p>&ldquo;Many technologies claim they can provide whole-chain visibility,&rdquo; Tejas Bhatt, program director at the Institute of Food Technologists (IFT), said in the Future of Fish report, titled Getting There from Here. &ldquo;From a practical standpoint, that&rsquo;s just not feasible. Forward-thinking technology vendors understand that they&rsquo;ll be part of a whole, not the whole.&rdquo;<\\/p>\r\n<p>In order to overcome obstacles to effective implementation of traceability technology in the supply chain, organizations such as Future of Fish recommend several important steps, including:<\\/p>\r\n<ul>\r\n<li>Re-think processes &ndash; It&rsquo;s important to conduct a process review before implementing new technology. Stakeholders should identify ways the technology can streamline their operations and provide the highest-quality data possible.<\\/li>\r\n<li>Calculate the benefits &ndash; When looking at new technology, examine its advantages from a holistic standpoint. In the case of traceability technology, consider evaluating such systems as part of an overall corporate risk strategy, rather than simply from a financial perspective.<\\/li>\r\n<li>Build trust &ndash; Collaboration among members of a supply chain is crucial for the success of any new technology. While it is important to protect proprietary data through encryption and internal security, product information must be shared in order to improve operational efficiency.&nbsp;<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"how-the-seafood-industry-is-integrating-new-technology-into-its-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/creating-successful-global-business-strategy\\/","metaTitle":"Creating a Successful Global Business Strategy | MSU Online","postTitle":"Creating a Successful Global Business Strategy","postName":"creating-successful-global-business-strategy","category":"leadership","keywords":"global business strategy, global business, global business management\r\n","description":"In this Michigan State University Online article you will learn the benefits and the three keys to a winning global business strategy for business management. \r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/14104135\\/develop-global-business-strategy-38.jpg","defaultPrimaryImageTitleText":"Global Business Strategy","defaultPrimaryImageAltText":"Global Business Strategy","primaryContent":"<p>International business is a complex field where business managers are required to coordinate input from multiple teams from several different locations around the world. Although there is not a single universally accepted definition of a &ldquo;global business manager&rdquo;, Christopher Bartlett, an authority in <strong><a title=\\"Global Business Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/global-supply-chain-master-certificate\\/\\">global business management<\\/a><\\/strong>, proposes one of the most commonly adopted models. Bartlett&rsquo;s model defends that there is &ldquo;no such thing&rdquo; as a general, all-encompassing global business manager. Rather, Bartlett divided the role of Global Manager into several distinct manager types that, together, compose the global business management team.<\\/p>\r\n<p>According to Bartlett, business managers, country managers and functional managers provide the majority of the direction while senior executives coordinate the entire management team. Together, these four types of managers overview strategy, country profiling, local regulation, <strong><a title=\\"Human Resource Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/hr-management-professional-certificate\\/\\">resource management<\\/a><\\/strong>, worker performance and overall production. Bartlett&rsquo;s model of<strong> <a title=\\"Global Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/strategic-global-management-master-certificate\\/\\">global management<\\/a> <\\/strong>exposes the first challenge of global management: a high level of coordination.<\\/p>\r\n<p>Another challenge of international business is balancing market expectations of multiple countries at once. Every national business operation needs to understand its domestic demand for current and upcoming products. For each new country a business enters, an additional set of demands and market conditions need be considered, increasing the complexity of managing the business at the global level.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Factors for Strategic Global Management Success by Dr. Thomas Hult\\" href=\\"\\/resources\\/leadership\\/factors-for-strategic-global-management-success-by-dr-thomas-hult\\/\\">Dr. Tomas Hult Discusses What's Needed to Have a Successful Global Management Career<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><strong>Three Keys to a Winning Global Business Strategy<\\/strong><\\/h2>\r\n<p>We can start seeing why operating in multiple national markets is a daunting task. According to Professor Tomas Hult, Director of the International Business Center in the <strong><a title=\\"Eli Broad College of Business\\" href=\\"#\\">Eli Broad College of Business<\\/a><\\/strong> at Michigan State University, there are three keys for a successful <strong><a title=\\"Global Business Strategy\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/global-business-strategy\\/\\">global business strategy<\\/a><\\/strong>. The first key is to define acore business strategy for each strategic business unit in a company.<\\/p>\r\n<p>The second key is to adapt the core business strategy to each national market, to internationalize the core strategy. It is also important to take in consideration that the internationalization process typically results in local business strategies with large differences between countries. These differences affect the business&rsquo; cost position, product quality and competitive differentials at the global level.<\\/p>\r\n<p>The third key to a successful global business strategy is to counteract the weaknesses created by the internationalization of the core strategy by incorporating the original unique characteristics of the business into each local national strategy. This process can be called &ldquo;globalization&rdquo;. A global business should balance global consistency (<strong><a title=\\"Globalization\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/supply-chain-management-i\\/\\">globalization<\\/a><\\/strong>) with local responsiveness (internationalization).&nbsp; While global consistency can significantly increase leverage and competitive advantage for the firm at the global level, local responsiveness (internationalization) can improve competitiveness at the local level. Therefore, it is crucial to avoid &ldquo;overglobalizing&rdquo; or &ldquo;underglobalizing&rdquo;.<\\/p>\r\n<h2><strong>Benefits of a Successful Global Strategy<\\/strong><\\/h2>\r\n<p>Although defining and implementing a winning global strategy can be a challenging task, the benefits of a successful <strong><a title=\\"Global Business\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/global-business-strategy\\/syllabus\\/\\">global business<\\/a><\\/strong> strategy clearly outweigh the effort. One important benefit is cost reduction. A global business can assign different tasks to the national teams that are the most efficient in accomplishing each task. If each team focuses on the area for which it is most suited, overall efficiency rises and costs in terms of time are reduced.<\\/p>\r\n<p>A second important benefit of implementing a successful global strategy is the reduction of product development time. When a product is designed by several specialized teams, each working at their maximum capacity, the overall time-to-market for a particular product can be significantly reduced.<\\/p>\r\n<p>A third significant benefit is the creative input from different international teams. Releasing a product into several different national markets without understanding the culture and demand of each national market can lead to disappointing sales results. By incorporating the input of international teams, a <strong><a title=\\"Global Product\\" href=\\"\\/resources\\/supply-chain\\/why-companies-should-consider-strategic-sourcing\\/\\">global product<\\/a><\\/strong> may be developed to fulfill customer expectations in multiple countries.<\\/p>\r\n<p>Creating and executing a global business strategy may be an intricate enterprise, but with the increasing payoff for companies expanding their business to international markets, the effort can be worthwhile. A skilled <strong><a title=\\"Global Management Team\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">global management team<\\/a><\\/strong> can effectively coordinate the input from several different national teams which can result in significant gains by successfully expanding the business to the global level.&nbsp;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"creating-successful-global-business-strategy\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/what-does-it-mean-to-be-a-leader-in-hospitality\\/","metaTitle":"What Does It Mean To Be a Leader in Hospitality?","postTitle":"What Does It Mean To Be a Leader in Hospitality?","postName":"what-does-it-mean-to-be-a-leader-in-hospitality","category":"hospitality","keywords":"Hospitality Leadership, Hospitality Leadership Courses, How to be a Leader in Hospitality, Business and Hotel Management, Business Management Hospitality","description":"Leadership means having a vision for the future & being able to communicate that vision, while motivating team members. Do you have what it takes to be a leader in hospitality?","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13164499\\/leader-in-hospitality-36.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Picture of hospitality industry leaders","primaryContent":"<p>While the hospitality industry sustains an ongoing need for managers at all levels, the need is even greater for managers who can cultivate the long-term mindset, capabilities and skills of a great leader. Not every manager has the skills to become a hospitality leader, but managers who can grow into that mantle are instrumental in driving long-term business success.&nbsp;<\\/p>\r\n<p>There are different types of leaders needed to help organizations in the hospitality industry perform at their highest levels. One is the team leader, typically responsible for the workings of up to 20 team members whose tasks are specifically delineated. The operational leader oversees a key portion of the organization, including several team leaders. Then there are strategic leaders who are responsible for the entire organization.<\\/p>\r\n<p>Whatever the hospitality leader type or level, these hospitality professionals can be distinguished by their behaviors and actions on four different fronts: their orientation toward people, the ability to communicate well, their dedication to a future vision and their reliance on and development of effective teams.<\\/p>\r\n<h4>People Should Always Come First<\\/h4>\r\n<p>The hospitality industry is all about people. Managers who are likely to move into true leadership roles understand the value of encouraging and cultivating interpersonal relationships. These relationships are <strong><a title=\\"Improving Restaurant Loyalty\\" href=\\"\\/resources\\/hospitality\\/improving-restaurant-loyalty\\/\\">not merely between staff and guests<\\/a><\\/strong>, but among all staff members as a whole. This helps unite staff members in the common goal of delivering the optimal guest experience based on service and respect.<\\/p>\r\n<p>Respect is a key calling card of hospitality leaders when it comes to working effectively with people. They are fair in their dealings with staff, reward successes and use failures as lessons to learn by. They emphasize activities that will promote personal growth and satisfaction among the staff. For example, formal and informal mentoring programs are often used to help build workplace relationships, participants&rsquo; feelings of self-worth and level of confidence, and along the way they create a path upon which future leaders are created.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"The Impact of Organizational Culture on Hospitality Success\\" href=\\"\\/resources\\/hospitality\\/the-impact-of-organizational-culture-on-hospitality-success\\/\\">The Impact of Organizational Culture on Hospitality Success<\\/a><\\/p>\r\n<hr \\/>\r\n<h4>Communicate: Early, Often and Clearly<\\/h4>\r\n<p>Communication goes hand-in-hand with people skills. Leaders are able to <strong><a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">sharpen their people skills<\\/a><\\/strong> when they foster open dialog, are clear in expressing their expectations and spend as much time listening as they do talking. It is one of the soft skills whose importance is frequently underestimated.<\\/p>\r\n<p>In an industry where guest relations are paramount, a leader must foster communication skills that can defuse complaints by guests and correct any problems with team members.<\\/p>\r\n<p>The most effective leaders understand and practice all forms of communication that create impact and buy-in. For example, verbal communication is critical, but when they are matched with non-verbal communications like hand motions and facial expressions, trust and believability can be more easily established.<\\/p>\r\n<p>Great leaders know their communication effectiveness sets an example for staff members along all rungs of the organization&rsquo;s ladder. Their style for clear and open communication will set the stage for a more effective business environment where misunderstandings and misrepresentations are infrequent.<\\/p>\r\n<p>A leader&rsquo;s ability to communicate what needs to be accomplished is vital to the success of any size task, according to Alan Cutler, author and owner of U.K.-based consulting company Hospitality Leadership. According to Cutler, &ldquo;A person holding a leadership position without a clear vision, or the ability to communicate one effectively, will be leading the team towards an uncertain future.&rdquo;<\\/p>\r\n<h4>A Vision for the Future<\\/h4>\r\n<p>The difference between a staff member and a leader is perspective. Leaders don&rsquo;t think of their position in the company as just a job and a paycheck, but rather a platform from which they can positively affect the business.<\\/p>\r\n<p>On one level, they have taken a deep understanding of their industry and applied it successfully to their careers. &nbsp;On another, in the true style of a leader, they have seen how their knowledge has created a clear vision of the future. They are now in a position to inspire others and make it a shared vision, representative of deeper aspirations. Success here makes it easier to attract and retain people who share a stake in the business&rsquo; growth and success. &nbsp;<\\/p>\r\n<h4>Team Leaders and Players<\\/h4>\r\n<p>Hospitality leaders set an overarching tone for effective teams, which are essential to successful organizations. When staff members work together it&rsquo;s easier to avoid mistakes and issues that can lead to problems. <strong><a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">Great hospitality leaders<\\/a><\\/strong> have learned to be good team players because that&rsquo;s how they set the best examples for leading.<\\/p>\r\n<p>This means they treat others as they&rsquo;d like to be treated, emphasizing the importance of collaboration and celebrating the individual and group achievements for the contribution they make to the organization&rsquo;s success. When everyone is working together toward a shared goal, the outcomes can have much more impact. Hospitality leaders, equipped with the people skills, the ability to communicate clearly and effectively, and with a clear vision of the road ahead are more easily able to motivate and lead others.<\\/p>\r\n<h4>A Need for Hospitality Leaders<\\/h4>\r\n<p>The hospitality industry added more than 1.6 million jobs from the trough of the recession in 2010 through May of 2014 when employment levels recovered, with much of the growth happening in the in the foodservices segment of the industry, according to the U.S. Bureau of Labor Statistics.<\\/p>\r\n<p>Worldwide, the tourism and travel industry is expected to see employment rise by 2.4% a year through 2024, according to the World Travel and Tourism Council.<\\/p>\r\n<p>This job growth, in the United States and worldwide, is creating huge demand for managers in all areas of the hospitality industry. Where the need is greatest is not just for hospitality managers, but for those who can lead organizations on the path to solidarity, growth and overall success. Understanding and developing these differentiators can make a true difference in your career and for your company.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"what-does-it-mean-to-be-a-leader-in-hospitality\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/blended-courses-for-master-of-science-in-supply-chain-management\\/","metaTitle":"","postTitle":"Blended Courses for Master of Science in Supply Chain Management","postName":"blended-courses-for-master-of-science-in-supply-chain-management","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"MSU’s blended courses combine face-to-face, on-campus sessions with online instruction.","defaultPrimaryImage":"\\/media\\/13344054\\/scm-blended-courses-51.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>Supply chain management professionals can take advantage of a unique opportunity to advance their supply chain knowledge, gain in-demand skills and prepare for new career challenges with the blended courses available through Michigan State University&rsquo;s newly redesigned Master of Science in Supply Chain Management program.<\\/p>\r\n<p>Geared toward working professionals, this program offers the cutting-edge curriculum needed to compete in today&rsquo;s environment in an online blended format.<\\/p>\r\n<p><strong>Two Supply Chain Management Specialty Tracks<\\/strong><\\/p>\r\n<p>MSU&rsquo;s blended courses combine face-to-face, on-campus sessions with online instruction. Students can choose between two supply chain management tracks: <a title=\\"Integrated Supply Chain Track\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/integrated-supply-chain\\/\\">Integrated Supply Chain<\\/a> and <a title=\\"Value Chain Creation Track\\" href=\\"#\\">Value Chain Creation<\\/a>. Each offers a comprehensive understanding of supply chain management and enables students to earn a master&rsquo;s degree in as little as two years, with as few as 12 days on campus.&nbsp;<\\/p>\r\n<ul>\r\n<li>Integrated Supply Chain: This track provides an intensive supply chain education with a focus on an integrated mastery of operations, procurement and logistics. Students learn from top-ranked faculty and spend just 12 days on campus.<\\/li>\r\n<\\/ul>\r\n<ul>\r\n<li>Value Chain Creation: Students learn value chain creation strategies and best practices along with product design and innovation, engineering, packaging, technology, security and safety while spending only 12 on-campus days.<\\/li>\r\n<\\/ul>\r\n<p>MSU&rsquo;s supply chain management courses offer a blended learning experience with numerous benefits, including learning at your own pace, developing valuable relationships with MSU faculty and fellow students and career-changing education.&nbsp;<\\/p>\r\n<p><strong>Blended Learning Designed for Working Supply Chain Professionals<\\/strong><\\/p>\r\n<p>MSU&rsquo;s online learning model has proven successful for MS in Supply Chain Management students. The program is newly redesigned to meet the needs of today&rsquo;s students and the supply chain industry, offering more courses delivered through an enhanced online platform and a re-engineered on-campus learning experience at the James B. Henry Center for Executive Development.<\\/p>\r\n<p>The <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">MS in Supply Chain Management program<\\/a> is designed for students who have earned an undergraduate degree with at least a 3.0 overall GPA and a minimum of two years of professional supply chain experience.<\\/p>\r\n<p><strong>What You&rsquo;ll Learn in MSU&rsquo;s Blended Courses<\\/strong><\\/p>\r\n<p>Students in either the Integrated Supply Chain track or the Value Chain Creation track will gain a broad overview of supply chain management strategies coupled with intensive study in either of the two specialties.&nbsp;<\\/p>\r\n<p>Principles students in the Integrated Supply Chain track will learn include:<\\/p>\r\n<ul>\r\n<li>How supply chain management relates to information technology and innovation processes.<\\/li>\r\n<li>The latest methods to control the flow of materials, information and services.<\\/li>\r\n<li>Ways to drive your organization&rsquo;s innovation and vision.<\\/li>\r\n<li>Supply chain management&rsquo;s role in enterprise strategy.<\\/li>\r\n<\\/ul>\r\n<p>In the Value Chain Creation track, students will learn:<\\/p>\r\n<ul>\r\n<li>How to plan for demand.<\\/li>\r\n<li>Strategies for adding value across the supply chain.<\\/li>\r\n<li>Best practices for order fulfillment and delivery.<\\/li>\r\n<li>Reverse logistics.<\\/li>\r\n<\\/ul>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"blended-courses-for-master-of-science-in-supply-chain-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/what-is-change-management\\/","metaTitle":"Leadership Development More than Leadership Training | MSU Online","postTitle":"What Is Change Management?","postName":"what-is-change-management","category":"leadership","keywords":"leadership development\r\n","description":"Learn about the basics of change management. Creating an environment ready for change is the first of many important steps for successful change management.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/14104137\\/what-is-change-management-24.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Graphic: Words that explain Change Management coming from a computer screen. ","primaryContent":"<p>Businesses today are faced with potential change on a regular basis. As technologies continue to improve, businesses must modernize and readjust existing processes and procedures. The rise of new trends in consumer spending presents businesses with the need to continually update their products. Such changes require internal alterations as well. As businesses realign their labor force to meet new goals, priorities are addressed and reassigned, with some workers taking on new responsibilities. With such a variety of change encountered by businesses, creating a standard of procedures and policies for new company changes has become increasingly important for managers wishing to ensure all types of transitions remain as smooth as possible.<\\/p>\r\n<h2>Defining Change Management<\\/h2>\r\n<p>What is change management, and why does change need to be managed? Change management can mean different things in departments versus organizations versus industries, with managers in each favoring certain ideas on how to manage change in their particular business. Generally, however, change management involves a few simple principles.<\\/p>\r\n<p>The BNET Business Dictionary defines&nbsp;<a title=\\"Professional Certificate in Change Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">change management<\\/a>&nbsp;as &ldquo;the coordination of a structured period of transition from situation A to situation B in order to achieve lasting change within an organization.&rdquo; Similarly, the Change Management Learning Center defines change management as &ldquo;the process, tools and techniques to manage the people-side of business change to achieve the required business outcome, and to realize that business change effectively within the social infrastructure of the workplace.&rdquo;<\\/p>\r\n<p>Change management is a process of overseeing and facilitating change at any level where it occurs. It is up to management teams, however, to decide exactly how this change will be addressed.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Understanding Change Management Processes\\" href=\\"\\/resources\\/leadership\\/understanding-change-management-processes\\/\\">Understanding Change Management Processes<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Basics for Successful Change Management<\\/h2>\r\n<p>To any business facing the prospect of change, the first step is to create a climate for change. Change can intimidate, or even frustrate, and it is vital for management to decrease resistance by communicating the importance of the change,&nbsp;guiding the teams<a title=\\"Master Certificate in Strategic Organizational Leadership and Management\\" href=\\"\\/{localLink:f4e5274d-d569-4d7f-b89f-11396b23b85c}\\"><\\/a>&nbsp;where change occurs and providing a clear vision to jump-start the transition process.<\\/p>\r\n<p>Once the climate is favorable for change, the next step is to engage and enable the organization. When change is required, it is important to allocate responsibility. Does this change require a specific individual or a team for implementation? Is it an&nbsp;<a title=\\"Organizational Change Management\\" href=\\"\\/resources\\/leadership\\/organizational-change-management\\/\\">organizational change<\\/a>&nbsp;to be enacted at multiple levels? If so, who will be responsible for coordinating these different levels? Having each of these questions answered can help guide the change process and reduce ambiguities on responsibility. During this stage, it is also important to establish clear communication to motivate buy-in and create short-term wins to keep morale and enthusiasm at high levels.<\\/p>\r\n<p>With the organization engaged and individuals and teams enabled and motivated, it is time to implement and sustain the change. At this point it is important to keep focused and maintain the pressure to achieve the desired outcome. While this step may seem rudimentary, it is nonetheless the case that some managers can lose focus and &ldquo;ease up&rdquo; during the process. If the actual goal changes throughout the change process, do not hesitate to adjust responsibilities or procedures accordingly to keep the drive and focus sustained.<\\/p>\r\n<p>Once the change is implemented and the project has been completed, it is time to solidify the new status-quo and transition the organization from a state of flux to a state of permanence in order to sustain the change.<\\/p>\r\n<h2>Further Considerations<\\/h2>\r\n<p>With the general principles in place, one final step in the change management process is a review. Despite the best efforts of management personnel to communicate effectively and properly assign responsibilities, change is fundamentally a dynamic process. After completing a period of transition, it is important to review the aspects of your process that did, or did not, work effectively, then learn from the results. When your business faces change in the future, it can be a benefit to have documented cases of previous procedures that were most beneficial to your organization. With a change management team that learns from any inevitable mistakes, any new changes that arise can be approached without the fear or resentment that they may otherwise create.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"what-is-change-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/the-impact-of-organizational-culture-on-hospitality-success\\/","metaTitle":"The Impact of Organizational Management on Hospitality Success","postTitle":"The Impact of Organizational Culture on Hospitality Success","postName":"the-impact-of-organizational-culture-on-hospitality-success","category":"hospitality","keywords":"","description":"Does Organizational Management affect the success of Hospitality Businesses? You can bet it does. Read all about it on this article from MSU Online.","publicationDate":"4\\/30\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13043269\\/culture-on-hospitality-success-38.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"The Impact of Organizational Culture on Hospitality Success - Young female looks at camera with others out of focus in background","primaryContent":"<p>An organization&rsquo;s culture is responsible for creating the kind of environment in which the business is managed, and has a major impact on its ultimate success or failure. This is as true for the hospitality industry as it is for any other, perhaps even more so.<\\/p>\r\n<p>In an interview on the business and culture of hospitality, <a href=\\"http:\\/\\/www.ushgnyc.com\\/people\\/leadership\\/danny-meyer\\/\\" target=\\"_blank\\"><strong>restaurateur Danny Meyer<\\/strong><\\/a> of New York&rsquo;s Union Square Hospitality Group, said a successful culture goes beyond mere service. For Meyer, it&rsquo;s all about making people want to go back once they&rsquo;ve left because they truly feel they&rsquo;re wanted back. He believes that it&rsquo;s about happiness and bringing people together who are happiest when they make others happy.<\\/p>\r\n<h2>Understanding Organizational Culture and It&rsquo;s Benefits<\\/h2>\r\n<p>As a culture is created and managed, the goal should be to bring together the values, vision and mission of the organization and articulate them appropriately to all staff members. When cultivated thoroughly throughout the organization, the <a title=\\"Baking Teamwork Into the Company Culture\\" href=\\"\\/resources\\/leadership\\/baking-teamwork-into-the-company-culture\\/\\"><strong>company culture<\\/strong><\\/a> can serve as a catalyst to help guide the behavior that employees exhibit toward each other. At the same time, it can foster more pleasant behavior toward guests and vendors, creating a positive environment that guests will want to experience over and over again.<\\/p>\r\n<p>Culture is defined as a basic set of understandings that are shared by members of an organization that influence decision-making and are shared and passed on to new members of the organization.<\\/p>\r\n<p>On top of the expressed values, vision and mission, organizational culture is all about the collective beliefs, ethics and behavior that comprise the fabric of the business. It&rsquo;s more about a feeling that is created than specific programs that are put into place. It&rsquo;s affected by the way that the organization is led and is hugely influential in the organization&rsquo;s success.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Hotel Marketing: Using Social Media to Improve Overall Guest Experience\\" href=\\"\\/resources\\/hospitality\\/hotel-marketing-using-social-media-to-improve-guest-experience\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Organizational Culture']);\\">Hotel Marketing: Using Social Media to Improve Overall Guest Experience<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Organizational Culture in the Hospitality Industry<\\/h2>\r\n<p>The best hospitability organizations have a quality culture, one that&rsquo;s guided by the belief that bottom line performance takes care of itself when everyone in the organization is committed to and practices managing for quality. This emphasis requires understanding what customers want and delivering against it by minimizing and eliminating perceived hassles, problems, and deficiencies.<\\/p>\r\n<p>Hospitality organizations that create an environment for establishing and maintaining quality culture are long-term survivors. The culture creates the environment in the organization and influences the nature of the long-term plans that move the organization toward its vision. Culture also dictates the policies and processes that enable the organization to live its mission every day. By pulling all these elements together under the umbrella of the organization&rsquo;s culture, business success becomes inevitable.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"the-impact-of-organizational-culture-on-hospitality-success\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/what-is-blended-learning\\/","metaTitle":"","postTitle":"What is Blended Learning?","postName":"what-is-blended-learning","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"MSU’s Master’s in Supply Chain Management program offers students all the advantages of blended learning.","defaultPrimaryImage":"\\/media\\/13344055\\/what-are-blended-graduate-programs-47.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>As access to technology continues transforming the delivery of education, blended learning has proven to be a successful model. But what is blended learning? Blended learning, also known as hybrid learning, combines benefits of in-class instruction with online instruction.<\\/p>\r\n<p>In blended programs, students take the majority of classes online but attend the university for brief periods to interact with instructors and fellow students. The programs offer the flexibility of online courses along with opportunities for students to engage in networking and personal interactions during on-site sessions.<\\/p>\r\n<p><strong>Who Can Benefit from Blended Learning?<\\/strong><\\/p>\r\n<p>Blended learning harnesses constantly improving technology to create a personalized learning experience for each student. It is especially effective for working professionals who are pursuing advanced education to enhance their career opportunities while balancing classes with work. The blend of online courses with face-to-face, on-campus sessions is designed to yield the ideal learning experience along with the opportunity to build lasting relationships with faculty and classmates.<\\/p>\r\n<p><strong>Why Blended Learning?<\\/strong><\\/p>\r\n<p>Blended learning offers a number of unique advantages:<\\/p>\r\n<ul>\r\n<li>Online instruction provides the convenience of attending classes as your schedule allows.<\\/li>\r\n<li>Lifelong connections can be fostered with professors and other students.<\\/li>\r\n<li>On-campus sessions are often conducted during weekends for the least disruption of work obligations.<\\/li>\r\n<li>Hands-on instruction provides for a more robust and impactful learning experience.<\\/li>\r\n<li>The combination of online and in-person instruction meets the needs of today&rsquo;s busy professionals.<\\/li>\r\n<\\/ul>\r\n<p>Blended learning is more active and personal than traditional, lecture-based learning. It allows each student to optimize his or her learning.<\\/p>\r\n<p><strong>How Does Blended Learning Work at MSU?<\\/strong><\\/p>\r\n<p>MSU&rsquo;s newly redesigned Master of Science in Supply Chain Management program from the AACSB-accredited Eli Broad College of Business gives students the unique opportunity to learn the latest strategies and practices from industry-leading faculty in a format that&rsquo;s more flexible than ever.<\\/p>\r\n<p>Online courses can be accessed 24\\/7 through an enhanced platform, while on-campus instruction takes place during three-day weekend sessions on the MSU campus and at one of Michigan State&rsquo;s state-of-the-art facilities. Students attend four three-day, weekend sessions on-site to participate in simulation assignments, breakout sessions and interactive case study exercises.&nbsp;<\\/p>\r\n<p><strong>The Blended Learning Advantage<\\/strong><\\/p>\r\n<p>Through MSU&rsquo;s <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">Master&rsquo;s in Supply Chain Management program<\\/a>, students can enjoy all the advantages of blended learning, including face-to-face interaction with professors and fellow students, reduced time in the classroom, and a personalized learning experience.<\\/p>\r\n<p>This powerful combination contributes to the high caliber of professionals who emerge from the Supply Chain Management program. Michigan State&rsquo;s Department of Supply Chain Management has been ranked the best in the nation for five consecutive years by U.S. News &amp; World Report, while a recent survey by SCM World found that supply chain executives worldwide consider MSU to be the top-ranked university for developing supply chain talent.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"what-is-blended-learning\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/organizational-change-management\\/","metaTitle":"Organizational Change Management | Michigan State University Online","postTitle":"Organizational Change Management","postName":"organizational-change-management","category":"leadership","keywords":"Organizational Change Management, change management, organizational change management strategy\r\n","description":"Read about organizational change management and why it is important in any organization. Change is a constant in the modern day business world.\r\n","publicationDate":"10\\/12\\/2013 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/4111761\\/change-management.jpg","defaultPrimaryImageTitleText":"Organizational Change Management","defaultPrimaryImageAltText":"Word chart that defines organizational change management.","primaryContent":"<p>Today&rsquo;s business environment is driving change at an unprecedented level. The pace of technology change, in particular, is accelerating, requiring businesses to oversee transitions to new processes and procedures on a regular basis. When these changes require adjustments at the structural as opposed to project level, businesses are required to implement <strong><a title=\\"Organizational Change\\" href=\\"\\/resources\\/leadership\\/how-to-get-buy-in-for-organizational-change\\/\\">organizational change<\\/a><\\/strong>.<\\/p>\r\n<h2><strong>What is organizational change management?<\\/strong><\\/h2>\r\n<p><strong><a title=\\"Michigan State University\\" href=\\"\\/\\">Michigan State University<\\/a><\\/strong> Professor Russell E. Johnson defines organizational <strong><a title=\\"Change Management\\" href=\\"\\/resources\\/leadership\\/what-is-change-management\\/\\">change management<\\/a><\\/strong> as &ldquo;the planned organizational-wide effort to increase individual and <strong><a title=\\"Organizational Effectiveness\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/leadership-effectiveness\\/\\">organizational effectiveness<\\/a><\\/strong> via behavioral science knowledge.&rdquo; This process can be incremental or discontinuous. Incremental change is more of an evolutionary form of change and usually internally driven. Discontinuous change is a revolutionary form of change, often unplanned and externally driven.&nbsp;<\\/p>\r\n<p>Organizational change management is designed to reduce potential negative fallout of any general, structural changes in a business. Specifically, organizational change management focuses on both the micro and the macro levels. Whether requiring workers to learn new skills, reallocating responsibilities and priorities or investing in new tools or software, <strong><a title=\\"Organizational change management process\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">organizational change management process<\\/a><\\/strong> involves a top-down approach to managing change.<\\/p>\r\n<h2><strong>The Importance of Organizational Change Management<\\/strong><\\/h2>\r\n<p>While change at the project level is important, it ultimately does not tend to extend beyond the boundaries of the project itself. That is to say, project-level change can be somewhat isolated, or specific, in impact. Change at the organizational level, however, affects all employees in a particular company, including the individuals and teams working on various projects. One might say that organizational change encompasses project-level change. For this reason, organizational change tends to be felt at a deeper level and for a longer period of time.<\\/p>\r\n<p>It is, therefore, important for companies to manage any organizational change as effectively as possible. Managing a successful organizational change can increase morale among workers and drive <strong><a title=\\"Positive Team Building\\" href=\\"\\/resources\\/leadership\\/how-to-build-a-culture-of-teamwork\\/\\">positive team building<\\/a><\\/strong> and job enrichment. These factors can directly and positively affect productivity and quality of work, while shortening production cycles and reducing costs. Effective organizational change management allows the company to maintain a constant state of evolution and facilitate periods of general business change, allowing workers to remain motivated and productive during the introduction of new technologies or procedures.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><strong>Basic Principles<\\/strong><\\/h2>\r\n<p>As with change management in general, a successful <strong><a title=\\"Organizational Change Management Strategy\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/strategic-organizational-management-master-certificate\\/\\">organizational change management strategy<\\/a><\\/strong> will require effective communication between management and workers. However, it&rsquo;s important to stress that this communication must happen across all levels of a company. Organizational change management is, by nature, intended to facilitate structural change, so attention must be paid to each constituent part of the whole.<\\/p>\r\n<p>Organizational change management also requires an emphasis on planning and training. Many of the changes that businesses encounter today involve new technologies or communication systems. If a business wishes to remain current with new industry practices, managers need to ensure that employees are continually trained in any new technologies that they will be required to use. This is particularly the case if <strong><a title=\\"New Technologies\\" href=\\"\\/resources\\/leadership\\/value-of-company-wide-perspective-dr-robert-wiseman\\/\\">new technologies<\\/a><\\/strong> necessitate a transition away from technologies that workers have used for a long period of time.<\\/p>\r\n<p>Change at the structural level may lead to the creation of new departments or teams that focus on new business priorities. On the other hand, change may require the consolidation or elimination of existing departments. In either case, workers face the prospect of significant disruption of their work responsibilities. In such cases, organizational change managers must focus on the ways that restructuring can take place without encouraging excess stress on employees. To do this, it may be useful to actively communicate with staff to address any concerns and highlight how these changes align with new company goals.<\\/p>\r\n<h2><strong>Further Considerations<\\/strong><\\/h2>\r\n<p>Any type of <strong><a title=\\"Change in the Workplace\\" href=\\"\\/resources\\/leadership\\/leadership-styles-creating-excellence\\/\\">change in the workplace<\\/a><\\/strong> can intimidate and frustrate workers who are used to a particular routine which may result in a resistance to change. When change becomes inevitable, however, it is important to eliminate this resistance before starting the change process. This is achieved by increasing the forces for the change and decreasing the forces for stability. Structural changes are the ones with the highest potential to disrupt a large number of workers and therefore should be faced with detailed planning to reduce resistance to change.<\\/p>\r\n<p>Organizational change management is a process that requires detailed planning, clear goals, open communication and constant attention paid to feedback from workers. Furthermore, if change can be incentivized, managers may find workers more willing to alter their existing routines. Communication may work in many cases, but in others it may perhaps benefit managers to design a system of rewards for workers who undergo change. If change can be seen as a desired process rather than a disruption in routine, the entire transition period may proceed more smoothly than it would otherwise. &nbsp;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"organizational-change-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/hotel-marketing-using-social-media-to-improve-guest-experience\\/","metaTitle":"Hotel Marketing: Using Social Media to Improve Guest Experience","postTitle":"Hotel Marketing: Using Social Media to Improve Overall Guest Experience","postName":"hotel-marketing-using-social-media-to-improve-guest-experience","category":"hospitality","keywords":"","description":"Social Media is an essential hotel marketing tool to interact with guests. Learn how to use social media to improve your hotel's overall guest experience.","publicationDate":"3\\/25\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13344044\\/social-media-to-improve-guest-experience-51.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"hotel marketing through social media discussions","primaryContent":"<p>With today&rsquo;s technology-focused society spending ever-increasing amounts of time on websites like Facebook and LinkedIn, savvy businesses are beginning to explore ways to increase their social media visibility. For service industries, this visibility is becoming an essential way to interact with present and future guests. Here are three examples of how to use social media effectively to engage your guests while avoiding potentially adverse situations.<\\/p>\r\n<h2>Monitoring for Negative Reviews<\\/h2>\r\n<p>With many future guests turning to review websites before making bookings, many <a title=\\"What Does It Mean To Be a Leader in Hospitality?\\" href=\\"\\/resources\\/hospitality\\/what-does-it-mean-to-be-a-leader-in-hospitality\\/\\">hospitality professionals<\\/a> worry about negative reviews from former guests showing up on these sites. Fortunately, there are ways to put a positive spin on even the most negative comments posted online.<\\/p>\r\n<p>Some properties have begun to staff small teams of associates to focus on online reviews and responses. By monitoring social media and industry review websites, these teams work to identify negative publicity and respond where appropriate. For example, if a property receives negative feedback, it can be beneficial to respond directly to the customer, apologize for the experience and emphasize improvements that will be made or have possibly already been made. If this is done publicly, it shows future customers that even in the event of a negative experience, they can expect prompt and transparent customer service and a willingness to resolve mistakes.<\\/p>\r\n<h2>Promoting and Advertising Your Business<\\/h2>\r\n<p>Social media is full of opportunities for free advertising and promotion. If a guest &ldquo;checks in&rdquo; to your property using an app like Foursquare, for example, you effectively advertise your business to all of his or her friends and followers without any direct effort on your part. This visibility can be incredibly valuable for attracting new guests.<\\/p>\r\n<p>Social media also provides the advantage of placing a human persona to your property. By running a company page on Facebook, you connect with guests as &ldquo;friends&rdquo; who can indicate a positive experience by &ldquo;liking&rdquo; your page. While it may not seem important, the act of liking a Facebook page can make a huge difference in promoting a favorable image of your property brand, especially if you offer reasonable promotions as reward for liking your business.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Hotel Manager Salary Profile and Career Outlook\\" href=\\"\\/resources\\/hospitality\\/hotel-manager-salary-profile-and-career-outlook\\/\\">Hotel Manager Salary Profile and Career Outlook<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Providing Customer Service Beyond all Expectations<\\/h2>\r\n<p>With more contact between friends and family today taking place on social media, it is natural for businesses to consider using the same platform to communicate with their customers. For example, by maintaining an active presence on Twitter, Google+ and <a href=\\"https:\\/\\/www.facebook.com\\/pages\\/Michigan-State-University-School-of-Hospitality-Business\\/109470812413353?fref=ts\\"><strong>Facebook<\\/strong><\\/a>, some properties are finding modern ways to keep in touch with their guests and address their concerns. Speaking with customers via social media also portrays your property to be approachable and personal, improving guest perceptions and increasing the odds that they will turn into loyal, repeat customers.<\\/p>\r\n<p>This type of customer service does not need to be overly detailed. In fact, the closer your communication resembles familiar conversation, the more customers may feel they can relate. For example, some properties have begun to use Twitter to tweet friendly messages that ask guests how they are enjoying themselves, or to advertise a hotel event. Little touches like this are not only easy to do, but they go a long way to help your guests feel at ease when they stay with you.<\\/p>\r\n<h2>Engage Your Customers Wherever they Are<\\/h2>\r\n<p>Social media is always changing, and the sites popular today may be replaced by new technologies in the future. Fortunately for property managers, the principle remains the same:The key to social media marketing is to actively engage your guests using the same tools that they use in their daily lives.Doing so not only gives you the tremendous advantage of allowing your guests to relate to you, but it costs very little to implement.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"hotel-marketing-using-social-media-to-improve-guest-experience\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/procurement-specialists-in-todays-business-world\\/","metaTitle":"","postTitle":"Procurement Specialists In Today's Business World","postName":"procurement-specialists-in-todays-business-world","category":"supply-chain","keywords":"","description":"","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851522\\/procurement-specialists-29.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"procurement specialists","primaryContent":"<p>Procurement was once considered an occupation, but spurred by the rise of globalization has evolved into a recognized profession. Businesses in all industries, in both the private and public sectors, depend on the expertise of procurement specialists to obtain the products, materials and services needed to conduct operations, and do that at an acceptable cost.<\\/p>\r\n<p>A manufacturing company may spend 70% of its revenue on purchases from outside suppliers, according to <a title=\\"Tobias Schoenherr, PhD, CSCP\\" href=\\"\\/programs\\/faculty\\/supply-chain-management\\/tobias-schoenherr\\/\\">Dr. Tobias Schoenherr of Michigan State University<\\/a>. For a company the size of GE, that could amount to $100 billion, he said in a lecture on supply base management.<\\/p>\r\n<p>A non-manufacturing company typically spends 40% of its revenue on outside suppliers, he said.<\\/p>\r\n<p>The duties performed by procurement specialists vary widely according to the nature and size of the business and may even vary daily. Here, we'll look at some of the multiple roles a procurement specialist may fill, as well as the knowledge needed to perform them.<\\/p>\r\n<p><strong>Procurement Specialist Roles<\\/strong><\\/p>\r\n<p>While the primary duties of a procurement manager or specialist are linked to sourcing goods and services for the organization, they also can handle additional duties:<\\/p>\r\n<ul>\r\n<li>Research: Procurement managers evaluate and compare products and services to determine which best meet the organization's needs.<\\/li>\r\n<li>Cost analysis: Obtaining goods at the right cost can determine whether the company achieves profitability. Cost is also a factor when setting prices for the company's products or services which must be in line with what the market will support.<\\/li>\r\n<li>Inventory control: Often, the procurement specialist oversees inventory of raw materials or other goods and places orders when supplies run low.<\\/li>\r\n<li>Negotiating contracts: Negotiation is a major share of the procurement specialist's job. After securing the best pricing, terms and delivery options for each product or service, they settle the contract.<\\/li>\r\n<li>Projecting future needs: Not only do procurement specialists manage current needs, they strategize with various departments and suppliers to ensure the organization's future needs will be seamlessly met.<\\/li>\r\n<\\/ul>\r\n<p><strong>Knowledge Required to Succeed in Procurement<\\/strong><\\/p>\r\n<p>Most procurement specialists hold at least a bachelor's degree in business, finance or a related field, according to the U.S. Bureau of Labor Statistics. In addition, the BLS said, many seek advanced education to hone skills specific to their profession.<\\/p>\r\n<p>In specialized professional education programs, procurement courses cover such topics as:<\\/p>\r\n<ul>\r\n<li>Strategies and tools for evaluating supplier performance<\\/li>\r\n<li>How to develop quality relationships with suppliers<\\/li>\r\n<li>Effective tactics for <a title=\\"Strategic Negotiation\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-negotiation\\/\\">negotiating costs and contracts<\\/a><\\/li>\r\n<li>Managing inventory with quantity and quality merchandise control<\\/li>\r\n<li>Establishing e-procurement in the organization<\\/li>\r\n<li><a title=\\"MGT 881 Creating an Ethical Organization\\" href=\\"\\/programs\\/masters-degree\\/graduate-courses\\/creating-an-ethical-organization\\/\\">How to promote ethical behavior<\\/a> in an organization<\\/li>\r\n<li>Driving environmental sourcing and sustainability&nbsp;<\\/li>\r\n<\\/ul>\r\n<p>Additional education beyond the bachelor's degree is a path for supply chain professionals who wish to improve their skills and knowledge and seek to advance their career to become a procurement specialist or manager. It also is valuable for professionals from other fields looking to move into procurement or other areas of supply chain management.<\\/p>\r\n<p><strong>How Procurement Specialist Roles Are Evolving<\\/strong><\\/p>\r\n<p>Some companies have increased their reliance on external procurement specialists to source everything from payroll software packages to marketing and legal services. These specialists have a deep understanding of specific industries and of the intricacies of negotiating contracts in their area of expertise.<\\/p>\r\n<p>In-house procurement managers are becoming more specialized, as well. New technology enables them to take on more complex and strategic roles in many organizations. They are becoming more empowered to analyze business operations, identify potential problems and recommend solutions.<\\/p>\r\n<p>The role of purchasing and attention given to procurement has changed, Schoenherr said.<\\/p>\r\n<p>\\"If we go back 30 or 40 years, purchasing was primarily a clerical activity. The focus at that time was primarily on doing that work efficiently,\\" he said.<\\/p>\r\n<p>\\"Over time, attention turned to really the amount of money that we were spending with outside suppliers. The focus moved from clerical efficiency to making sure that we were getting the lowest prices for the products and services we were buying for the enterprise.\\"<\\/p>\r\n<p>Today, companies are looking at whether suppliers provide the best value to the company.<\\/p>\r\n<p>\\"In leading organizations, the focus in the purchasing function today is really on buying for best value to the business,\\" Schoenherr said. And that is when purchasing turns into a competitive advantage.<\\/p>\r\n<p>They are also focusing more on <a title=\\"Why Companies Should Consider Strategic Sourcing\\" href=\\"\\/resources\\/supply-chain\\/why-companies-should-consider-strategic-sourcing\\/\\">developing good supplier relationships<\\/a>, improving internal communications and leveraging the power brought by emerging technological tools.<\\/p>\r\n<p>\\"Having the appropriate kinds of relationships with suppliers and managing those relationships effectively is critical to making sure we can execute this kind of best value purchase,\\" he said.<\\/p>\r\n<p>Companies are not buying just the product or services from a supplier. They are buying its capabilities and expertise, according to Schoenherr.<\\/p>\r\n<p>Reducing risk is another important role for procurement specialists.<\\/p>\r\n<p>There are four basic dimensions of risk to a supply chain, Schoenherr said:<\\/p>\r\n<ul>\r\n<li>Disruption of the physical flow of the product through the supply chain<\\/li>\r\n<li>Sudden and unexpected increases in costs or prices<\\/li>\r\n<li>Security of the product or its condition as it moves along the supply chain<\\/li>\r\n<li>Activities by suppliers that could reflect badly on the enterprise<\\/li>\r\n<\\/ul>\r\n<p>By closely analyzing suppliers, they can identify those at risk of failure and prevent possible supply chain disruptions.&nbsp;<\\/p>\r\n<p><strong>Job Outlook for Procurement Specialists<\\/strong><\\/p>\r\n<p>Procurement professionals can expect a steady job market in coming years as cost-conscious organizations continue to rely on their expertise to source goods and services at the right cost.&nbsp;<\\/p>\r\n<p>The BLS classifies procurement specialists as purchasing agents. The agency projects a 3% increase in jobs through 2022 for those workers. However, the BLS predicts healthcare and companies involved in computer design and related services will see strong job growth.<\\/p>\r\n<p><strong>Salary Range<\\/strong><\\/p>\r\n<p>Salary levels remain strong for procurement specialists. According to the BLS, the median annual salary for purchasing buyers and agents was $61,000 in 2014, while the top 10% of earners were paid $98,000.&nbsp;<\\/p>\r\n<p>The District of Columbia along with four states, Virginia, New Jersey, Maryland and Alaska, offered the highest average salaries for purchasing agents and buyers in 2013, ranging from $71,000 in Alaska to $88,000 in the District of Columbia, according to the BLS.<\\/p>\r\n<p>Purchasing managers, who usually have at least five years of experience in procurement, typically command higher pay and the BLS reports a 2014 median salary of $106,000 for this category with the top 10% earning $169,000. Rhode Island, New York, the District of Columbia, New Jersey and Maryland had the top average salaries for purchasing managers in 2014, going from $133,500 in Rhode Island to $127,700 in Maryland, the BLS said.<\\/p>\r\n<p>The challenging and ever-changing role of procurement in the supply chain provides solid potential as a career choice for people who are familiar with <a title=\\"Master Certificate in Supply Chain Management and Operations\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/operations-master-certificate\\/\\">supply chain operations<\\/a> and wish to expand their knowledge and skills in this area.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"procurement-specialists-in-todays-business-world\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/food-and-beverage-planning-addressing-allergies\\/","metaTitle":"Restaurant Managers with Higher Education at Michigan State University","postTitle":"Food and Beverage Planning: Addressing Allergies","postName":"food-and-beverage-planning-addressing-allergies","category":"hospitality","keywords":"restaurant managers, higher education, food and beverage planning","description":"12 million Americans suffer from food allergies. Learn how to make your restaurant allergy friendly from this Michigan State University Article.","publicationDate":"3\\/25\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/4208392\\/food-and-beverage-planning.jpg","defaultPrimaryImageTitleText":"Restaurant Managers","defaultPrimaryImageAltText":"Restaurant Management","primaryContent":"<p>Diet-friendly restaurants cater to more than just those who are watching their waistline. For the estimated 12 million Americans who suffer from food allergies, a diet-friendly restaurant is one where guests can dine in the confidence that they will not suffer a dangerous reaction to their meal. While guests can scan a menu in hopes of finding a safe food choice, the ultimate responsibility for food safety lies with restaurant managers and their staff members. By following a few simple tips, however, managers can rest assured that those with allergies can dine safely in their establishment.<\\/p>\r\n<h2>Do the Research<\\/h2>\r\n<p><strong><a title=\\"Restaurant Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Restaurant Managers<\\/a><\\/strong>&nbsp;need to take the time to research common food allergies and the signs and symptoms that may indicate a reaction. For each of these common allergies, be sure that you have a suitable menu option available. Take the time to consult with chefs and health specialists to ensure that the options you provide are appropriate.<\\/p>\r\n<p>It is also the responsibility of managers to document the findings of their research. Both front and back-of the house staff members need to be given specific instructions on precisely what to do when dealing with a guest that has an allergy. These procedures should also include instructions on how to handle any emergency situation. If a staff member has a question, the manager should be available to answer it. It is better to take the time to answer a question, even if this involves additional research, than to risk exposing a guest to a possible life-threatening situation.<\\/p>\r\n<p>People living with food allergies frequently find restaurants by browsing menus on the Internet. Because of this, it is good practice to keep your website updated with the latest menus and indications of which dishes may be inappropriate for those with common food allergies. This practice eases the burden on staff members when serving customers with allergies, and shows guests that you operate a concerned, trustworthy restaurant.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Improving Restaurant Loyalty\\" href=\\"\\/resources\\/hospitality\\/improving-restaurant-loyalty\\/\\">Improving Restaurant Customer Loyalty<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Talk to Your Guests<\\/h2>\r\n<p>Generally, if a guest has a food allergy he or she will say so. Take this opportunity to ask about the allergy and the types of food that tend to be acceptable. Managers may wish to speak to diners directly or to consult with chefs or nutritionists. In either case, this can be a good way to show that you care and are willing to put in the effort to ensure their safety.<\\/p>\r\n<p>Staff members who are not absolutely sure about a dish&rsquo;s ingredients should always find out when an allergy is in question. While you may worry that taking the time to ask a question may be frustrating for a guest, your honesty will likely be appreciated. Take the time to return to the kitchen to ask the right person. If there are menu options that you are sure would be appropriate, try recommending them as an alternative.<\\/p>\r\n<h2>Check Your Prep Space<\\/h2>\r\n<p>The issue of food allergies requires attention to more than just what the guest actually orders. One of the biggest problems for accommodating allergic guests is the issue of cross contamination. It is vitally important to ensure that allergens are kept away from prepared food. If a kitchen typically uses ingredients that can cause allergic reactions, such as nuts, the preparation space must be thoroughly cleaned before working with food for allergic guests. This includes not only keeping surface areas and utensils clean, but also ensuring that the food is kept clear of any splashes or spills from allergy-provoking dishes.<\\/p>\r\n<h2>Further Considerations<\\/h2>\r\n<p>It is also important to inform the guest of any preparation methods that may use allergens. For example, while a dish on the menu may not explicitly list the use of peanuts, a crust containing crushed nuts or a sauce containing even the smallest amount of peanut butter could absolutely cause a reaction for someone with a nut allergy.<\\/p>\r\n<p>While this may seem like a lot of work for staff members, it is nonetheless essential. All staff members must be continuously informed of any cooking techniques that use common allergens as ingredients. For cooks, this means that any time a food order is prepared for someone with an allergy, each and every ingredient label must be checked. This way, even if a manufacturer changes ingredients without alerting purchasers, cooks can be certain that their dishes are safe.<\\/p>\r\n<p>These tips are intended to serve as a starting point for managers and staff members working in the <strong><a title=\\"Foodservice Industry\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-business-operations\\/\\">foodservice industry<\\/a><\\/strong>. For detailed information and comprehensive procedures for dealing with foodservice operations planning, further education on the subject is wise for any foodservice professional. <strong><a title=\\"Higher Education\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">Higher education<\\/a><\\/strong> can be worth the cost if it helps you run a safe, diet-friendly restaurant where guests can focus more on enjoying their meals than on worrying about an allergy.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"food-and-beverage-planning-addressing-allergies\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/e-commerce-spurring-changes-for-logistics-managers\\/","metaTitle":"E-Commerce Spurring Changes for Logistics Managers","postTitle":"E-Commerce Spurring Changes for Logistics Managers","postName":"e-commerce-spurring-changes-for-logistics-managers","category":"supply-chain","keywords":"ecommerce supply chain","description":"Learn about how e-commerce is increasing the role for 3PL's and driving the need for talented and knowledgeable supply chain and logistics managers.","publicationDate":"","pageSubHeading":"Increasing complexity in the supply chain is providing new career opportunities for talented and qualified professionals.","defaultPrimaryImage":"\\/media\\/12851499\\/ecommerce-supply-chain-41.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"","primaryContent":"<p>E-commerce is booming in the United States and around the globe, driven in part by the growth of mobile devices such as smartphones and tablets. The U.S. Department of Commerce reported retail e-commerce sales of $71.2 billion in the United States for the first quarter of 2014, an increase of 2.8% from the fourth quarter of 2013 and a 15% jump from the first quarter of 2013. In contrast, total retail sales rose 0.2% from the fourth quarter of 2013 and 2.4% from the first quarter of 2013.<\\/p>\r\n<p><strong>How E-Commerce is Changing Retailing Logistics<\\/strong><\\/p>\r\n<p>It's clear that e-commerce is changing retailing, and by extension, supply chain and the <a title=\\"Logistics Management: Career Outlook and Salary\\" href=\\"\\/resources\\/supply-chain\\/logistics-management-career-outlook-and-salary\\/\\">job of the logistics manager<\\/a>. In the past, retail stores received their orders from suppliers or wholesalers. Then, in the 1980s, centralized distribution centers were developed where vendors delivered to the distribution center, rather than directly to stores, and a logistics manager's job became more complex. The 1990s saw the rise of global sourcing for materials and finished goods, and the retail import center was added to the supply chain. Managers needed a <a title=\\"Master Certificate in Supply Chain Management and Logistics\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">higher level of logistics training<\\/a> to be successful.<\\/p>\r\n<p>Now, e-commerce is driving more changes in the supply chain. According to a paper prepared by Jones Lang LaSalle, Inc., a financial services firm specializing in commercial real estate, these are three developments e-commerce growth is expected to generate:<\\/p>\r\n<ol>\r\n<li>Global expansion, with rapidly developing countries such as China and India experiencing sharp increases in online sales.<\\/li>\r\n<li>Different e-logistics models will be developed to address cross-border fulfillment as developing markets expand e-commerce.<\\/li>\r\n<li>Big changes will come in physical distribution networks, including mega e-fulfillment centers, parcel hubs and localized \\"urban logistics\\" depots for quicker order fulfillment.<\\/li>\r\n<\\/ol>\r\n<p>In mega e-fulfillment centers, products are stored and selected for shipment at the item level. A center may be operated by the retailer or a third-party logistics (3PL) services provider, and is typically between 500,000 and 1 million square feet in size.<\\/p>\r\n<p>Parcel hubs sort orders by ZIP code to be delivered to the nearest parcel delivery center which in major cities could be an urban logistics depot, and then to either the customer's home or a central collection point.<\\/p>\r\n<p><strong>The Importance of E-Commerce Fulfillment and Third Party Logistics<\\/strong><\\/p>\r\n<p>E-commerce presents unique challenges to retailers. First, consumers expect low prices, free shipping and returns and quick delivery. Second, goods can't just be handed to the customer - they must be packed and shipped in single-item or small volume orders. And third, e-commerce tends to involve a much higher rate of returns, which cannot simply be brought back to a physical store. When margins are razor-thin, fulfilling customer expectations becomes even more challenging.<\\/p>\r\n<p>Increasing expectations of customers and clients are driving the growth of 3PL, Michigan State University Professor Dr. David Closs said in a <a title=\\"Supply Chain Management Video Lecture\\" href=\\"\\/resources\\/preview-courses\\/supply-chain-management-video-lecture\\/\\">lecture about supply chain management<\\/a>.<\\/p>\r\n<p>\\"The quickened pace requires real-time information for better informed, more agile decision making,\\" he said.<\\/p>\r\n<p>That's where third party logistics (3PL) providers come in. These firms specialize in leveraging the latest software and technology to provide fulfillment with a high degree of expertise, accuracy and cost savings.<\\/p>\r\n<p>The Council of Supply Chain Professionals says 3PL firms provide multiple logistics services that are often bundled, such as transportation, warehousing, managing inventory, forwarding freight and packaging.&nbsp;<\\/p>\r\n<p><strong>5 Benefits of Working With 3PL Providers<\\/strong><\\/p>\r\n<p>The 3PL providers have specialized technology and expertise in product tracking and tracing that their clients may not possess, Closs said.<\\/p>\r\n<p>\\"The third parties, in many cases in these areas of transportation, warehousing and transportation management, are world-class experts,\\" he said.<\\/p>\r\n<p>Working with 3PLs can help retailers deliver their products with a high rate of customer service. Here are five additional 3PL provider benefits:<\\/p>\r\n<ol>\r\n<li>They are equipped and experienced to handle online order delivery and returns.<\\/li>\r\n<li>Their sophisticated software provides valuable information that can be used to better understand customers, expand markets or improve processes.<\\/li>\r\n<li>They can capture incoming web orders, manage and update the web portal, update website content, and staff call centers to handle orders, provide information and process returns.<\\/li>\r\n<li>Their web analytics can efficiently track products from product receipt and storage, picking through packing, and delivery through return.<\\/li>\r\n<li>Technology-based e-commerce picking can streamline the process, increase productivity and save money.<\\/li>\r\n<\\/ol>\r\n<p><strong>Growth in the 3PL Field<\\/strong><\\/p>\r\n<p>The rise of e-commerce and sophisticated logistics is having an impact on 3PL firms, as well. Some 3PL CEOs expect revenue growth of nearly 15% from 2013 through 2016, according to a 2013 article by Logistics Management magazine. Along with growth, they expect to see the following trends:<\\/p>\r\n<ul>\r\n<li>Retailers will expect more from 3PLs, including innovation to reduce costs and improve customer service.<\\/li>\r\n<li>Finding and keeping skilled managers will continue to be a challenge. 3PLs must be competitive when hiring and offer what today's logistics manager wants from an employer.<\\/li>\r\n<li>Sustainability will continue to be a strong focus, whether it attracts new customers or not.<\\/li>\r\n<li>A shift in the global retail landscape will spur an increase in reverse logistics in North America and an expansion of e-commerce throughout the world.<\\/li>\r\n<\\/ul>\r\n<p>The growth in third party logistics is also fueling the emergence of logistics integrators that handle all logistics services as a single provider, creating a single point of interface for companies, Closs said.<\\/p>\r\n<p>\\"We're seeing an evolution from a 3PL which focuses on transportation or warehousing, to a logistics integrator who may still focus on transportation or warehousing, or have some consideration of transportation or warehousing, to broaden it and look at the technology part the tracking, the balancing of supply and demand and those kind of activities which really is where the benefits are,\\" he said.<\\/p>\r\n<p><strong>Becoming a Logistics Manager in the Era of E-Commerce<\\/strong><\\/p>\r\n<p>Today's supply chain has become much more complex, but it's also providing new job opportunities for talented logistics managers; and many employers cannot find candidates with the needed skills. Quality employees will need to continue their education to stay current with changes in supply chain and logistics management.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/courses\\/\\">MSU's Logistics Management Courses<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"e-commerce-spurring-changes-for-logistics-managers\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/tips-to-find-top-paying-hospitality-job\\/","metaTitle":"Top Paying Hospitality Jobs with Michigan State University","postTitle":"Tips to Find a Top Paying Hospitality Job","postName":"tips-to-find-top-paying-hospitality-job","category":"hospitality","keywords":"hospitality jobs, top hospitality jobs, top jobs, ","description":"MSU offering certificate programs to help get top paying hospitality jobs with the school of hospitality management at Michigan State University. ","publicationDate":"3\\/25\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/4208388\\/top-paying-hospitality-job.jpg","defaultPrimaryImageTitleText":"Top Jobs in Hospitality","defaultPrimaryImageAltText":"Top Paying Jobs in Hospitality","primaryContent":"<p>The hospitality industry can be an exciting field in which to work, with opportunities in various positions at countless locales all over the world. To be considered for the top jobs, though, both industry knowledge and career experience is essential. This article highlights some of the ways to point your career path in the right direction and position yourself for the best possible hospitality job.<\\/p>\r\n<h2>Education<\\/h2>\r\n<p>While exact requirements will vary by position, high-end jobs generally require higher education and some years of related experience. For example, hotel property general managers tend to be chosen from those with management education, such as an MBA, and several years of experience in the hospitality industry. Some universities offer <strong><a title=\\"Online Certificate Programs\\" href=\\"\\/programs\\/certificate\\/\\">online certificate programs<\\/a><\\/strong>, as well, which can be an excellent way to boost the credentials on your resume, allowing you to stand out from the competition.<\\/p>\r\n<p>For employees interested in gaining hospitality experience at earlier career stages, there are jobs available that do not require a degree. These jobs help provide the vital experience needed to move into managerial positions at later points in a career. To advance to higher positions, particularly to those positions that include six-figure salaries, education is critical.<\\/p>\r\n<h2>Network<\\/h2>\r\n<p>Networking is important in any job as a means to be considered for more interviews and to advance from those roles into higher positions. In the hospitality field, the ability to network is even more important, as it is an industry built on interpersonal skills and communication. Providing excellent service requires a friendly disposition and the ability to work well with others.<\\/p>\r\n<p>Be sure to use all available resources when seeking work in the field. Many <strong><a title=\\"Hospitality Jobs\\" href=\\"\\/resources\\/hospitality\\/hotel-manager-salary-profile-and-career-outlook\\/\\">hospitality jobs<\\/a><\\/strong> today are acquired through networking, whether in person or online. Keep an active, updated presence on social media websites like LinkedIn and take advantage of opportunities to connect with others whenever they present themselves.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Event Planner Career Salary Profile and Outlook\\" href=\\"\\/resources\\/hospitality\\/event-planner-salary-profile-and-career-outlook\\/\\">Event Planner Career Salary Profile and Outlook<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Don&rsquo;t Forget Your Resume<\\/h2>\r\n<p>With any resume, there are obvious things that should always demand attention, such as checking for correct spelling, a focused objective statement and a layout that allows for clear scanning by recruiters. Beyond this, be sure to note details when describing your work experience. For example, how big were the properties for which you worked and how many rooms did they have? How many guests did the location serve from month to month? Has the property received any notable designations, such as a four or five-star rating? These details help potential employers gain a better understanding of your experience and the types of environments in which you might excel.<\\/p>\r\n<p>In the hospitality industry, you want to show a continued dedication to serving others. As noted in the previous section, hospitality is a service industry. While some positions may have more guest contact than others, all positions deal with providing the best possible service to the guests who choose your establishment. Any experience in customer service or in positions where you worked directly with others should be emphasized. Naturally, if your prior performance <a title=\\"Hotel Marketing: Using Social Media to Improve Overall Guest Experience\\" href=\\"\\/resources\\/hospitality\\/hotel-marketing-using-social-media-to-improve-guest-experience\\/\\"><strong>received complimentary reviews<\\/strong><\\/a>, such as through a guest satisfaction survey, this should be included as well.<\\/p>\r\n<h2>The Interview: Relax and Focus<\\/h2>\r\n<p>Once called in for an interview, it is time to really focus. While you may be nervous, it is very important to try and relax. Hospitality is an industry where duties may change at a moment&rsquo;s notice and it is important to be able to remain calm and positive under stressful circumstances. Remember, in this industry it is often the ability to keep a smile on your face that distinguishes excellent service providers.<\\/p>\r\n<p>It is also very important to research the organization before your interview. You should be able to convey that you are familiar with the company, that you understand the type of service it provides and that you are interested in working specifically for them. In large properties, your research should include the types of positions available. Does this property staff a concierge, for example, and what might this worker&rsquo;s responsibilities include? &nbsp;<\\/p>\r\n<p>Finally, be sure to enter the interview with examples of past experiences in mind. Have you ever had to deal with difficult guests and, if so, what did you do to provide positive service to resolve the issue? Have you ever worked in a position where you had to handle a large volume of guests at once? How did you remain calm and ensure that all issues were addressed? While you may not be asked questions like these, it is important for any aspiring manager to understand how to quickly react in varied customer service situations.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"tips-to-find-top-paying-hospitality-job\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/e-procurement-helps-online-information-exchange-between-buyers-suppliers\\/","metaTitle":"E-procurement Helps Online Exchange Between Buyers & Suppliers","postTitle":"E-procurement Helps Online Information Exchange Between Buyers, Suppliers","postName":"e-procurement-helps-online-information-exchange-between-buyers-suppliers","category":"supply-chain","keywords":"e-procurement, electronic procurement, procurement, supplier exchange, e procurement, procurement meaning, supply chain purchasing, procurement job description, procurement certificate","description":"E-procurement links suppliers with buyers and speeds communication, eases monitoring and can cut costs.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13507252\\/e-procurement-helps-information-exchange-46.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Young female counts boxes in warehouse while holding an iPad.","primaryContent":"<p>Improved global connectivity and network speeds have greatly increased the volume of business conducted via the Internet. This includes <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">supply chain<\\/a> purchases as both buyers and sellers embrace electronic procurement, or e-procurement. E-procurement is shown to increase productivity and transparency while reducing costs.<\\/p>\r\n<h2>What is E-procurement?<\\/h2>\r\n<p>E-procurement<a title=\\"Master Certificate in Advanced Procurement Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/advanced-procurement-management-master-certificate\\/\\"><\\/a> is the process of buying and selling supplies and services over the Internet. It differs from e-commerce in that it makes use of a supplier&rsquo;s closed system typically available only to registered users.<\\/p>\r\n<p>When implemented properly, e-procurement opens the lines of communication between a company and a supplier by creating a direct link and facilitating interactions such as bids, purchase orders and emails.<\\/p>\r\n<h2>Benefits of E-procurement<\\/h2>\r\n<p>E-procurement often offers substantial benefits to the purchasing organization, such as:<\\/p>\r\n<ul>\r\n<li><strong>Cost savings<\\/strong>: Built-in monitoring tools help control costs and maximize performance, reducing overhead and paperwork. Fully automated systems streamline processes and can result in a faster cycle from creating an order to fulfillment. There also is the opportunity for a larger selection of products and services.<\\/li>\r\n<li><strong>Shorter purchasing cycles<\\/strong>: Centralized transaction tracking simplifies reporting on orders, payments and requisitions, as well as ensuring contract compliance, all of which can reduce delivery time. Buyers have electronic access to available products, services and prices.<\\/li>\r\n<li><strong>Improved inventory control<\\/strong>: Procurement professionals can quickly <strong><a title=\\"Master Certificate in Advanced Procurement Management - Strategic Sourcing\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/advanced-procurement-management-master-certificate\\/advanced-procurement-management-master-certificatesourcing\\/\\">locate products from preferred suppliers<\\/a><\\/strong>, and are limited to the purchases they can make, so inventory is better controlled.<\\/li>\r\n<li><strong>Transparency<\\/strong>: All information is centralized and can be made available to management, stakeholders, shareholders or the public, as appropriate.<\\/li>\r\n<\\/ul>\r\n<h2>E-procurement Streamlines Government Agency Purchasing<\\/h2>\r\n<p>Government agencies were among the first organizations to implement e-procurement, which offers a quick ramp-up, along with benefits such as spend savings, a one-stop, seamless system and transparency in the purchasing of goods and services.<\\/p>\r\n<p>E-procurement makes every detail of government purchasing, contracts and vendor relationships available to the public such as:<\\/p>\r\n<ul>\r\n<li>Current and past procurements and contracts, as well as possible future procurements<\\/li>\r\n<li>Detailed information on rules, processes and standards driving each procurement<\\/li>\r\n<li>Bidding opportunities and statewide contracts<\\/li>\r\n<li>Information on vendor names, items procured, prices paid and the purchasing agency<\\/li>\r\n<li>Metrics and sorting such as purchases by agency, top 20 vendors and top 20 commodities purchased<\\/li>\r\n<\\/ul>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<p>North Carolina uses e-procurement to aggregate purchases among agencies and negotiate better pricing. Its e-procurement website gives suppliers statewide equal access to government bid opportunities. Users have easy access to all state contracts, pre-authorized contract catalogs, electronic response to pricing requests and a more streamlined requisition process.<\\/p>\r\n<p>The state of Virginia&rsquo;s e-procurement web portal offers procurement professionals and suppliers a streamlined, step-by-step process to conduct business with the state. An automated ticker continuously updates the number of orders and dollars spent, along with the agencies, localities and vendors involved. The site includes nearly 1,000 approved vendor catalogs, as well.<\\/p>\r\n<p>The state&rsquo;s e-procurement process is available for local governments, schools and other public bodies. The site has a list of future procurements planned by state agencies and colleges.<\\/p>\r\n<h2>E-procurement Software<\\/h2>\r\n<p>A number of developers offer e-procurement software products designed to help companies improve productivity and reduce costs. Features vary among providers, but most include inventory tracking, supplier management, order fulfillment and document management.<\\/p>\r\n<p>In addition to general e-procurement software, there are software products tailored to retail, 3PL and warehouse management.<\\/p>\r\n<h2>Procurement Jobs Outlook<\\/h2>\r\n<p>As the global economy recovers from the recession, wholesale and retail industries are seeing an uptick in business &ndash; and <a title=\\"Understanding Supply Chain Excellence\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">procurement professionals are in demand<\\/a>. The U.S. Bureau of Labor Statistics (BLS) projects growth of 7% for wholesale and retail buyers through 2022. Prospective candidates with bachelor&rsquo;s degrees and certifications are likely to have the best prospects for landing procurement jobs, the BLS said.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a title=\\"digiops-scm-lp\\" href=\\"\\/lp\\/supply-chain-mgmt\\/career\\/digiops-scm-lp\\/\\" target=\\"_blank\\">Learn about some SCM positions and their average salaries<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"e-procurement-helps-online-information-exchange-between-buyers-suppliers\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/moving-up-in-hospitality-management-career\\/","metaTitle":"Moving Up in Your Hospitality Management Career| MSU Online","postTitle":"Moving Up in Your Hospitality Management Career| MSU Online","postName":"moving-up-in-hospitality-management-career","category":"hospitality","keywords":"Hospitality Management, hospitality management career\r\n","description":"Get top advice to move up in your hospitality management career from Michigan State University Online.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13164501\\/moving-up-in-your-hospitality-management-career-29.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"Young female hotel desk worker handing \\\"customer\\\" (you) a room key","primaryContent":"<p>Whether you&rsquo;ve been in the industry for a few weeks or several years, it&rsquo;s always a good time to tactfully promote and endorse yourself wherever possible, especially if your aspiration is to move into upper management or even an executive level position. As competition for top jobs becomes more aggressive, concentrating on some of the smaller things may make the difference between getting a promotion and finding yourself back at the starting line.<\\/p>\r\n<p>The following actionable advice for moving up in your field can help impress those that matter when a new position becomes available. Take these steps to help secure your future &ndash; today!<\\/p>\r\n<h2>Dress to Impress<\\/h2>\r\n<p>Tattoos, body piercings and wild hair may be more socially acceptable now than in the past, but that&rsquo;s no reason to self-sabotage by exhibiting an unconventional personal style around the workplace. A few fail-safe style basics:<\\/p>\r\n<ul>\r\n<li>If you have tattoos or eccentric piercings, cover up or remove the work.<\\/li>\r\n<li>Keep hair short (men) or tied back (women).<\\/li>\r\n<li>Iron your uniform or professional wardrobe prior to every shift.<\\/li>\r\n<li>Keep makeup and cologne\\/perfume to a tasteful minimum.<\\/li>\r\n<\\/ul>\r\n<h2>Share the Spotlight<\\/h2>\r\n<p>Great leadersare instantly recognizable, regardless of their job titles. Their secret is not only knowing when to step forward, but also when to take a step back. If you&rsquo;ve got a great idea for improving profits or upping the company&rsquo;s standards of service, by all means, share it &ndash; but never do so at someone else&rsquo;s detriment.<\\/p>\r\n<p>Letting others speak and listening carefully to their ideas is a great way to build a reputation as a candidate for advancement, as long as you&rsquo;re also willing to speak openly when the time is right. Even if your proposal doesn&rsquo;t come to fruition, you&rsquo;ll earn points for thinking about ways to build business and help the company prosper.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"What Does It Mean To Be a Leader in Hospitality?\\" href=\\"\\/resources\\/hospitality\\/what-does-it-mean-to-be-a-leader-in-hospitality\\/\\">What Does it Mean to be a Leader in Hospitality?<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Speak Carefully<\\/h2>\r\n<p>Successful hospitality managers are generally masters of the spoken word, as many of their professional duties rely on effective communication. Always use proper grammar at work and purge all disrespectful words and slang from your lexicon. If possible, up your marketability by learning a second language. Non-native fluency will open job opportunities not only at home, but abroad as well.<\\/p>\r\n<p>If you work in an ethnic restaurant or a hotel that caters to clientele of a certain nationality, work on the language(s) they speak, and don&rsquo;t hesitate to use it when appropriate. Start by mastering a few basic hospitality-related phrases or the names of popular menu items. Even if your pronunciation isn&rsquo;t flawless, your efforts will be seen and appreciated. If English is the only language spoken at your workplace, try learning a language that is widely used, like Spanish or Mandarin. When the time comes for a possible promotion, use your bilingual ability as a competitive advantage.<\\/p>\r\n<h2>Adopt a Positive Attitude<\\/h2>\r\n<p>Successful customer service is impossible while presenting a sour attitude. Good manners and a sincere smile go a long way in any field, but in the hospitality industry, they&rsquo;re workplace essentials. Never complain to your boss about minor incidents, and keep in mind that you represent your employer every minute of the workday. Restaurants, hotels, and other service or hospitality centers tend to be rife with gossip, but don&rsquo;t indulge. Rising above the fray will allow you to earn respect from your coworkers and supervisors.<\\/p>\r\n<p>Always focus on what you love about your job and view obstacles or problems as opportunities to learn and grow, rather than challenges. If you&rsquo;re 100 percent committed to your work and take pride in completing even the most mundane tasks, like polishing silverware or cleaning the ceiling fans, you&rsquo;ll not only catch the manager&rsquo;s eye, but you may also find yourself loving your work.<\\/p>\r\n<h2>Get Versatile<\\/h2>\r\n<p>By demonstrating versatility and seeking out new skills, you&rsquo;ll indicate clear commitment to the industry while acquiring valuable practical knowledge. If you&rsquo;re a server, learn to host; if you&rsquo;re washing dishes, take a lesson in basic cooking skills, if you&rsquo;re a hotel desk clerk, learn about housekeeping duties. Promotion, even from within, is always a risk, and your managers need to know you&rsquo;re serious about forging a career, not just working a job.<\\/p>\r\n<p>Be respectful about how you phrase your request. Instead of demanding extra training, which could prove counter-productive, ask to take on extra duties or more responsibility in order to help the company. You don&rsquo;t want to shy away from the fact that you&rsquo;re in the business for life, but you also don&rsquo;t want to make your needs the focus of a conversation with your superiors.<\\/p>\r\n<h2>Get Schooled<\\/h2>\r\n<p>Hospitality managers and executives have a deep and comprehensive knowledge of the industry that is typically acquired through extensive professional experience, education, or both. Like many others, the hospitality industry typically rewards those workers with relevant education. A Bachelor&rsquo;s degree in Hospitality Management is the degree of choice for career advancement and a <strong><a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">Management Certificate in the Business of Hospitality<\\/a><\\/strong> is also a strong resume booster. Hospitality business operations are notoriously complex and sophisticated, given the relative amount of risk involved in start-up and expansion, so a degree in business may also attract potential employers.<\\/p>\r\n<h2>Have Fun!<\\/h2>\r\n<p>The most important thing you can do when establishing a career in hospitality is simple: enjoy yourself. The financial rewards of advancement are compelling, of course, but the real reward in customer service, whether it entails checking in a family of four or cooking up a romantic dinner for two, is the knowledge that your job is making other people happy. Do it well, and the positivity you exude will be worth any effort you&rsquo;ve put into it.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"moving-up-in-hospitality-management-career\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/innovation-and-supply-chain\\/","metaTitle":"Innovation in Supply Chain Management | MSU ","postTitle":"Innovation in Supply Chain","postName":"innovation-and-supply-chain","category":"supply-chain","keywords":"innovation in supply chain, supply chain innovation, innovation supply chain","description":"Innovation in supply chain management moves in four cycles at sourcing materials, manufacturing, and marketing in the product life cycle. ","publicationDate":"4\\/30\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13396687\\/innovation-and-supply-chain-47.jpg","defaultPrimaryImageTitleText":"Innovation in Supply Chain","defaultPrimaryImageAltText":"Supply Chain Innovation","primaryContent":"<p>An efficient supply chain is vital for businesses to deliver their products to the consumers who want or need them. As the global marketplace continues to evolve, supply chain managers<a title=\\"Supply Chain Managers\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\"><\\/a> must think more innovatively and proactively to balance product flow and costs throughout a product&rsquo;s life cycle.<\\/p>\r\n<h2><span>The Product Life Cycle<\\/span><\\/h2>\r\n<p>Every product has a life cycle, consisting of four distinct phases:<\\/p>\r\n<ol>\r\n<li><strong>Launch Phase<\\/strong>: In the launch phase, the product is introduced. Typically, demand is low and the company has a lower need for capacity in manufacturing and warehousing.<\\/li>\r\n<li><strong>Growth Phase<\\/strong>: In the growth phase, consumers are learning about the product, purchasing it and offering feedback about their experience. This feedback is invaluable to refining the product.<\\/li>\r\n<li><strong>Maturity Phase<\\/strong>: In this stage, sales begin to flatten as demand stabilizes.<\\/li>\r\n<li><strong>Market Decline Phase<\\/strong>: At the end of the product&rsquo;s life cycle, demand declines and sales taper off. Perhaps the product no longer meets consumers&rsquo; needs, or has been replaced with newer, similar products.<\\/li>\r\n<\\/ol>\r\n<h2><span>Supply Chain Response<\\/span><\\/h2>\r\n<p>As a product moves through each of the four life cycle phases, the supply chain must also change in response. In the first phases, delivering product to meet demand is most important, so the supply chain must be highly responsive. The focus drives service and fulfilling consumer needs, rather than reducing and limiting costs.<\\/p>\r\n<p>As sales increase, the company shifts from a low-volume supply chain to a higher-volume supply chain. Product demand increases, the number of sales outlets increases and the supply chain becomes more complex.<\\/p>\r\n<p>As the product matures, the emphasis shifts from fulfilling sales orders to improving <strong><a title=\\"Supply Chain Efficiency\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">supply chain efficiency<\\/a><\\/strong> to reduce costs. When sales and profits start to decline, costs must decline as well. The product must still be available to consumers, but at a lower production cost. At this time, the goal to limit distribution and increase supply chain efficiency becomes increasingly important.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Purchasing Manager: Career Outlook and Salary\\" href=\\"\\/resources\\/supply-chain\\/purchasing-manager-career-outlook-and-salary\\/\\">Purchasing Manager: Career Outlook and Salary<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><span>Supply Chain and Innovation<\\/span><\\/h2>\r\n<p>Innovation can greatly impact supply chain performance. Here are five aspects of the supply chain that can be innovated to meet consumers&rsquo; needs and save on costs:<\\/p>\r\n<ol>\r\n<li><strong>Design for manufacture<\\/strong>: Design the product to make it easy to produce, thereby reducing the costs of manufacturing.<\\/li>\r\n<li><strong>Design for assembly<\\/strong>: Design the product to minimize the number of components, easing the assembly process. Often, this results in building subsystems that are easier to put together.<\\/li>\r\n<li><strong>Design for product serviceability<\\/strong>: Design the product for ease of assembly, disassembly and component reuse. These products are often easier to repair, compared to products that are assembled with bigger components, making individual parts more difficult to access.<\\/li>\r\n<li><strong>Design for Six Sigma<\\/strong>: Design the product to eliminate failures, improve consistency and reduce costs. For example, an appliance manufacturer decides to use one type of electric cord &ndash; instead of a dozen types &ndash; across all of its products. Standardizing parts throughout the supply chain is good example of design for Six Sigma.<\\/li>\r\n<li><strong>Design for environment<\\/strong>: Design the product to reduce its environmental impact throughout its lifecycle. This might be accomplished through less packaging, a more efficient supply chain or by recycling waste along the way.<\\/li>\r\n<\\/ol>\r\n<h2><span>Three Types of Innovators<\\/span><\\/h2>\r\n<p>When we look at those who are innovators in their respective industries, three distinct types typically surface:<\\/p>\r\n<ol>\r\n<li><strong>Fast innovators&nbsp;<\\/strong>&ndash; These innovators like to get products to market very quickly. They react immediately to competitor actions and increase profits by turning ideas into marketable products. Their supply chains must also be fast and capable of sourcing materials, producing and delivering products very rapidly.<\\/li>\r\n<li><strong>High-quality innovators&nbsp;<\\/strong>&ndash; These companies take a more cautious approach, emphasizing getting high-quality products to market while increasing customer satisfaction and loyalty. Mistakes are few, and the <strong><a title=\\"Supply Chain Strategy\\" href=\\"\\/resources\\/supply-chain\\/why-companies-should-consider-strategic-sourcing\\/\\">supply chain strategy<\\/a><\\/strong> is designed to minimize failures, not for speed.<\\/li>\r\n<li><strong>Efficient innovators&nbsp;<\\/strong>&ndash; These firms fund new design, development and fulfillment projects with the lowest possible cost. Products are developed less quickly and at lower prices. Often, these are products the market has already responded to. Their supply chain is in place and ready to minimize or maximize economy of scale, to minimize costs.<\\/li>\r\n<\\/ol>\r\n<h2>Innovation and Supply Chain are Connected<\\/h2>\r\n<p>Supply chain and innovation might seem like two different activities, but in fact, they generate significant interaction. Once a product is designed, the supply chain comes in to source materials, manufacture the product and get it to the market. As products move through the four life cycle phases, successful <strong><a title=\\"Supply Chain Services\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/supply-chain-management-ii\\/\\">supply chain services<\\/a><\\/strong> are flexible enough to react to the rapidly changing needs.<\\/p>\r\n<hr \\/>\r\n<div class=\\"span12\\">\r\n<div class=\\"span6\\">\r\n<p style=\\"text-align: center; font-size: medium;\\"><a class=\\"seo orange\\" title=\\"master degree in supply chain management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">Supply Chain Management Degree<\\/a><\\/p>\r\n<\\/div>\r\n<div class=\\"span6\\">\r\n<p style=\\"text-align: center; font-size: medium;\\"><a class=\\"seo orange\\" title=\\"supply chain management certificate programs\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Supply Chain Management Certificates<\\/a><\\/p>\r\n<\\/div>\r\n<\\/div>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"innovation-and-supply-chain\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/leadership-challenges-of-hospitality-management\\/","metaTitle":"Leadership Challenges of Hospitality Management | MSU Online","postTitle":"Leadership Challenges of Hospitality Management | MSU Online","postName":"leadership-challenges-of-hospitality-management","category":"hospitality","keywords":"Hospitality management, hospitality leadership, leadership challenges, leadership challenge\r\n","description":"Read about the most common hospitality management leadership challenges as well as great solutions to these challenges.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12786479\\/leadership-challenges-of-hospitality-management-25.jpg","defaultPrimaryImageTitleText":"Leadership Challenges","defaultPrimaryImageAltText":"Leadership Challenges in hospitality management","primaryContent":"<p>Although many people use the terms interchangeably,<strong> <a title=\\"Management and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">management and leadership<\\/a><\\/strong> are not the same thing &ndash; and the nation&rsquo;s employers know the difference. This is why a majority of hiring managers seek applicants with a demonstrable ability to shift fluidly from one role to the other as the work environment may necessitate.<\\/p>\r\n<p>Employers in the hospitality industry, in particular, are hiring candidates with the training, experience and education necessary to master leadership challenges specific to the dynamic industry, which is undergoing somewhat of a renaissance as the economy stabilizes and the U.S. population rediscovers its appetite for fine foods, beverages, lodging and gaming.<\\/p>\r\n<p>Seasoned hospitality leaders know better, though, than to rely on upward economic trends to bring in business. The recent economic challenges the country has faced have instilled high expectations in the spending population, as middle- and working-class Americans appreciate the value of their hard-earned wages more than ever. Hospitality managers must be fully prepared to apply strong <strong><a title=\\"Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\">leadership skills<\\/a><\\/strong> to the various challenges of their industry in order to help keep their associates and their guests happy.<\\/p>\r\n<h2>Unique Industry Challenges<\\/h2>\r\n<p>Economic recovery has a downside for many industries: the emergence of high turnover rates. Hospitality managers must therefore be able to motivate and engage associates who may be just &ldquo;passing through&rdquo; on their way to other careers. Furthermore, as rates of turnover increase, so does the incidence of younger, less experienced hires, who often require more training and oversight than experienced workers.<\\/p>\r\n<p>Another leadership challenge hospitality managers may face is industry corporatization; company structures are growing larger and more complex, making the enforcement of consistency in customer service and employee policy even more difficult. Leadership of a team of three is challenging; leadership of a team of 300 or 3,000, across oftentimes vast geographic spreads and disparate professional positions, can be challenging.<\\/p>\r\n<p>Compounding these challenges are those endemic to management across industries and employment sectors: creation and maintenance of team unity; establishment of open communication policies and protocol; information management; insufficient support from owners or executives; and integration and oversight of new technology and guest-services platforms.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"From Restaurant Manager to Regional Restaurant Management\\" href=\\"\\/resources\\/hospitality\\/from-restaurant-manager-to-regional-restaurant-management\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Leadership Challenges']);\\">From Restaurant Manager to Regional Restaurant Management<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Leadership in Hospitality<\\/h2>\r\n<p>The challenges discussed above are by no means unconquerable. <strong><a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">Hospitality managers<\\/a><\\/strong> and executives with strong leadership skills master them on a regular basis and it is important to remember that leadership skills are not the exclusive domain of those born with the ability.<\\/p>\r\n<p>Strong leaders share many qualities &ndash; patience, empathy, courage &ndash; but none is more important to those who work in hospitality than excellent communication skills. At the core, exceptional customer service consists of &ldquo;listening&rdquo; to or studying the target market, identifying its needs and anticipating the fulfillment of those needs, sometimes before the customers themselves. Hospitality leaders must exercise the same ability with their associates, meeting their expectations regularly and listening carefully to their ideas, questions and concerns.<\\/p>\r\n<p>Another critical point that leaders readily grasp is the importance of accepting responsibility for their actions. Leaders never shift blame from themselves onto another person, and they are as quick to apologize for their mistakes as they are to fix them. &nbsp;Likewise, leaders in hospitality are able to exercise self-control and a positive outlook, even in the face of irate clientele, disappointing profits or poor employee attitudes.<\\/p>\r\n<p>Finally, leaders in hospitality are masters of consistency. They are fair in their treatment of their team members and they expect fairness in how associates treat each other in turn. Leading by example has always been a key means of inspiring loyalty and commitment, so hospitality managers with leadership skills never shy away from bussing a table, carrying luggage or mixing a cocktail.<\\/p>\r\n<h2>Wanted: Strong Leaders<\\/h2>\r\n<p>If anything, the Great Recession taught employers the value of agile, profit-minded managers and other high-level professionals who had to adapt if they wanted to survive massive, nationwide layoffs and frigid hiring conditions. Hospitality employers are now looking for inspired <strong><a title=\\"Hospitality Leadership\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/courses\\/hospitality-leadership\\/\\">leaders<\\/a> <\\/strong>with their fingers on the pulse of new customer service markets. They&rsquo;re seeking out leaders who can build consensus, motivate staff and associates, secure record profits and otherwise serve their employers&rsquo; best interests in the coming era. Hospitality managers with training and education in leadership should find themselves in high demand, as the industry continues to grow and evolve in pace with the resurgent U.S. economy.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn from <i>The<\\/i> School of Hospitality Business<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"leadership-challenges-of-hospitality-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/purchasing-manager-career-outlook-and-salary\\/","metaTitle":"Purchasing Manager Career Outlook and Salary Online","postTitle":"Purchasing Manager: Career Outlook and Salary","postName":"purchasing-manager-career-outlook-and-salary","category":"supply-chain","keywords":"purchasing managers, purchasing manager, purchasing managers online","description":"Purchasing Managers: Learn all about career outlook, job description, salary, responsibilities, education and training required for Purchasing Managers at Michigan State University. ","publicationDate":"4\\/30\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13344058\\/purchasing-manager-career-outlook-49.jpg","defaultPrimaryImageTitleText":"Purchasing Managers","defaultPrimaryImageAltText":"Purchasing Managers go over contents in a cardboard box; Purchasing Manager: Career Outlook and Salary","primaryContent":"<p>The increasing importance of <strong><a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">supply chain management programs<\\/a><\\/strong> in today&rsquo;s global economy has opened up a variety of attractive career paths in disciplines that help power the field. Purchasing managers have an important position in the supply chain.<\\/p>\r\n<h2>Purchasing Manager: Job Description<\\/h2>\r\n<p>Supply chain management requires the management and execution of a number of physical and service processes. This sequence of functions is integrated within an organization and across its<strong> <a title=\\"Supply Chain Partners\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">supply chain partners<\\/a><\\/strong> to provide a combination of products, services and solutions to the end consumer. A successful supply chain relies on strong management skills in the areas of operations management, <strong><a title=\\"Logistics Supply Chain\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">logistics<\\/a><\\/strong>, <strong><a title=\\"Procurement\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/master-certificate-in-supply-chain-management-and-procurement\\/\\">procurement<\\/a><\\/strong> and information technology.<\\/p>\r\n<p>Purchasing managers are an important link in the supply chain, serving as the professionals who are ultimately responsible for procuring the highest quality goods and services at the best possible prices, which is an important contribution to the business&rsquo; cost-efficiencies.&nbsp; Since more than two-thirds of a company&rsquo;s revenues can be spent on purchased products and services, a skilled purchasing manager can have a huge impact on profitability.<\\/p>\r\n<h2>Purchasing Manager: Position Responsibilities<\\/h2>\r\n<p>One of the key responsibilities of purchasing managers includes identifying and evaluating prospective suppliers. In this process, a purchasing manager will consider the supplier&rsquo;s track record of satisfactorily producing quality products in the required amounts and delivering the goods on time. While cost-effectiveness is an important aspect, purchasing managers will also weigh suppliers on other factors, such as sustainability, risk management and whether the supplier maintains an ethical track record. Once a prospective supplier has been vetted, evaluated and chosen, the purchasing manager will be responsible for <strong><a title=\\"Negotiation Contract\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-negotiation\\/\\">negotiating the contract<\\/a><\\/strong>.&nbsp;<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Education for Supply Chain Management Professionals\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">Education for Supply Chain Management Professionals<\\/a><\\/p>\r\n<hr \\/>\r\n<p>Other activities vary according to the business type, size and location, along with the purchasing manager&rsquo;s level of responsibilities. Those in more senior level positions may be responsible for purchasing strategy, as well as forecasting demand for products and services and pricing trends. They may also liaise between suppliers, manufacturers, internal teams and customers and process payments.&nbsp;<\\/p>\r\n<h2>Purchasing Manager: Career Outlook and Salary Profile<\\/h2>\r\n<p>According to the U.S. Bureau of Labor Statistics (BLS), employment for purchasing managers is projected to grow by 7% from 2010 to 2020. The median annual salary for purchasing managers is approximately $95,070. Salaries vary widely, however, depending factors like location, education and experience.<\\/p>\r\n<h2>Purchasing Manager: Education and Training<\\/h2>\r\n<p>The starting point for a career as a purchasing manager in terms of education is an <strong><a title=\\"Online Supply Chain Management Certificate\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">online supply chain management certificate<\\/a><\\/strong>, bachelor's degree in business administration, accounting, economics or a related field, and new graduates may start off as trainees, junior or associate buyers. Some employers may require their purchasing managers to obtain advanced degrees, such as an MBA or <strong><a title=\\"Master of Science in Management\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">Master of Science<\\/a><\\/strong>.<\\/p>\r\n<p>The field of purchasing management requires individuals to maintain and grow their knowledge and capabilities through <strong><a title=\\"Continuing Education\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">continuing education<\\/a><\\/strong> and professional development. This education can be attained while maintaining full-time employment, through traditional and distance learning options. With the right education, training and experience, purchasing managers can look to a bright career in a number of industry sector options that match their interests, such as manufacturing, service companies, retailing or engineering and construction.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"purchasing-manager-career-outlook-and-salary\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/infographic-how-to-become-a-successful-leader\\/","metaTitle":"[Infographic] How to Become a Successful Leader","postTitle":"[Infographic] How to Become a Successful Leader","postName":"infographic-how-to-become-a-successful-leader","category":"leadership","keywords":"Leadership Courses Online, Strategic Leadership, Leadership and Management","description":"A quick and comprehensive look on the steps to become a successful leader and the importance of strategic leadership development for today's companies","publicationDate":"","pageSubHeading":"Habits of Successful Leaders","defaultPrimaryImage":"","defaultPrimaryImageTitleText":"Leadership Training Goals","defaultPrimaryImageAltText":"Habits of Successful Leaders","primaryContent":"<p>Training executives to lead in a new era of business is now a major concern of an increasingly large number of companies. As a consequence, programs designed to develop leadership and management talent are getting bigger budgets; sponsoring<strong> <a title=\\"Courses\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/\\">leadership courses online<\\/a><\\/strong>&nbsp;to employees is becoming a common practice.<\\/p>\r\n<p><span>On the other side of the spectrum are the emerging leaders, the talent to be developed. What steps should emerging leaders follow to become strong and successful leaders? What habits and characteristics are the most important to foster, to cultivate?<\\/span><\\/p>\r\n<p>To answer to these questions,&nbsp;Michigan State University Online&nbsp;created the infographic \\"Getting Fit to Lead - Habits of Successful Leaders.\\"&nbsp;<\\/p>\r\n<p style=\\"text-align: right;\\"><a class=\\"pin-it-button\\" href=\\"http:\\/\\/pinterest.com\\/pin\\/create\\/button\\/?url=http%3A%2F%2Fwww.michiganstateuniversityonline.com%2Fgetting-fit-to-lead-infographic%2F&amp;media=http%3A%2F%2Fwww.michiganstateuniversityonline.com%2Fmedia%2F1894560%2Fgetting-fit-to-lead-infographic.png&amp;description=Infographic%20about%20habits%20of%20successful%20leaders%20from%20Michigan%20State%20University%20Online.\\"><img src=\\"http:\\/\\/assets.pinterest.com\\/images\\/PinExt.png\\" border=\\"0\\"\\/><\\/a><\\/p>\r\n<p><img width=\\"714\\" height=\\"2309\\" src=\\"\\/media\\/12048495\\/getting-fit-to-lead-infographic_714x2309.jpg\\" alt=\\"Getting -fit -to -lead -infographic\\"\\/><\\/p>\r\n<h3>Copy the code below to embed the Getting Fit to Lead Infographic<\\/h3>\r\n<pre class=\\"codeblock\\">&lt;a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/getting-fit-to-lead-infographic\\/\\"&gt;&lt;img src=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/media\\/1894560\\/getting-fit-to-lead-infographic.png\\" alt=\\"Habits of Successful Leaders\\" title=\\"Getting Fit to Lead\\" border=\\"0\\" \\/&gt;&lt;\\/a&gt;&lt;br \\/&gt;Infographic by Michigan State University, earn your &lt;a href=\\"http:\\/\\/www.michiganstateuniversityonline.com\\/programs\\/certificate\\/strategic-leadership-management\\/\\" target=\\"_blank\\"&gt;Strategic Leadership &amp; Management Certificate&lt;\\/a&gt;.<\\/pre>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"infographic-how-to-become-a-successful-leader\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/building-strong-hospitality-management-skillset\\/","metaTitle":"Building a Strong Hospitality Management Skillset | MSU Online","postTitle":"Building a Strong Hospitality Management Skillset | MSU Online","postName":"building-strong-hospitality-management-skillset","category":"hospitality","keywords":"Hospitality Management skillset, hospitality management skills, hospitality management skill\r\n","description":"Read about the skillset that Hospitality Management professionals should have in order to have a successful career.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13396685\\/building-a-strong-hospitality-management-skillset-25.jpg","defaultPrimaryImageTitleText":"Hospitality Management Skillset","defaultPrimaryImageAltText":"Hospitality Management Skillset","primaryContent":"<p>As the economy rebounds and more Americans find themselves dining out and traveling once again, hospitality professionals with strong leadership skills are becoming increasingly marketable. As with many other improving industries, though, competition for the best positions is fierce. Because of this, hospitality managers need more than a natural aptitude for leadership to command the top opportunities.<\\/p>\r\n<p>The following are additional skills that could be considered necessary for successful hospitality<strong> <a title=\\"Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">leadership and management<\\/a><\\/strong>.<\\/p>\r\n<ul>\r\n<li><strong>Operational Knowledge:<\\/strong> The intricacies of daily operations &ndash; including accounting, asset and revenue management, <strong><a title=\\"Human Resource Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/human-resource-management\\/\\">human resource management<\\/a><\\/strong>, and cost control &ndash; are the primary proficiencies among a hospitality manager&rsquo;s foundational areas of expertise, whether in foodservice, gaming or lodging.<br \\/><br \\/>Frontline staff and associates who are interested in advancement may find their upward mobility delayed until they acquire these core competencies. Some practical knowledge can be gained by entry-level employment in the sector of choice; other subject areas may be covered in hospitality degree or certificate courses, which are gaining traction as prerequisite to top employment opportunities industry-wide.<\\/li>\r\n<\\/ul>\r\n<ul>\r\n<li><strong>Team Management:<\\/strong> Although significant distinctions remain, in practice, <strong><a title=\\"Management and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">management and leadership<\\/a><\\/strong> do overlap, particularly in the area of teamwork. In hospitality, consistency is key: outstanding guest services need not merely be established, but also maintained.&nbsp;<br \\/><br \\/><span>This can be challenging for a single worker, let alone a team of various associates with divergent personalities. It therefore falls upon hospitality managers to occupy dual roles during the workday. As hospitality managers, they establish high standards of service; as hospitality leaders, they inspire staff members to achieve those standards.<\\/span><\\/li>\r\n<\\/ul>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Leadership Challenges of Hospitality Management\\" href=\\"\\/resources\\/hospitality\\/leadership-challenges-of-hospitality-management\\/\\">Leadership Challenges of Hospitality Management<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<ul>\r\n<li><strong>Customer Experience Management:<\\/strong> Customer experience, sometimes referred to as CE, is a complex phenomenon unique to every guest. It consists of his or her singular and entire experience of an establishment. Customer experience management requires a comprehensive knowledge of the many numerous channels across which customer experience, from initial exposure to review, plays out. Websites, social media, and the foodservice or lodging establishment itself are just a few of those channels, and hospitality managers must be proficient in all relevant areas and their operations.<\\/li>\r\n<\\/ul>\r\n<ul>\r\n<li><strong>Marketing:<\\/strong> Word of mouth and customer reviews are the scaffolding upon which all successful hospitality businesses are built, and great hospitality managers understand this principle. In fact, the most desirable hospitality managers are proficient in subject areas once the realm of marketers alone: how to track and anticipate industry trends; conduct basic qualitative or quantitative analyses; and design, manage and refine marketing and advertising campaigns.<\\/li>\r\n<\\/ul>\r\n<ul>\r\n<li><strong>Finance Management:<\\/strong> The customer is king in the hospitality industry, and good hospitality managers live by this standard. But that doesn&rsquo;t mean that foodservice, lodging and gaming managers are necessarily unskilled in finance or business. The ability to read financial reports and run basic quantitative analyses goes a long way in <strong><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">hospitality management<\\/a><\\/strong>, as a high-quality guest experience is generally tenable only if is commercially advantageous as well. Hospitality managers may also tasked with other aspects of financial oversight, including daily cash outs, bank deposits, accounts payable and receivable and other revenue management.<\\/li>\r\n<\\/ul>\r\n<h2>The Importance of Leadership<\\/h2>\r\n<p>Leadership skills are critical to management in any industry or employment sector, but none more so than hospitality, an industry characterized by an emphasis on teamwork.&nbsp; However, contrary to popular belief, a full complement of leadership abilities is not simply instinctive; it is learned, often through equal parts experience and <strong><a title=\\"Leadership Training\\" href=\\"\\/resources\\/leadership\\/leadership-development-is-more-than-leadership-training\\/\\">leadership training<\\/a><\\/strong>.<\\/p>\r\n<p>The industry itself is also rapidly evolving, as guest-services technology advances and the economy globalizes, making foundational knowledge areas and adaptive competencies more attractive to employers than ever. Many opportunities await the hospitality manager, and with the right attitude and educational background, today&rsquo;s ambitious entry-level workers can soon find themselves enjoying the numerous rewards of a fast-paced and exciting career in hospitality management.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"building-strong-hospitality-management-skillset\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/","metaTitle":"Education for Supply Chain Management Professionals | MSU Online","postTitle":"Education for Supply Chain Management Professionals","postName":"education-for-supply-chain-management-professionals","category":"supply-chain","keywords":"","description":"What education a supply chain management professionals need? What options are available? How to Choose? Learn all about SCM education in this article.","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/19572796\\/msu.jpg","defaultPrimaryImageTitleText":"Career in Supply Chain Management","defaultPrimaryImageAltText":"Young female wearing glasses smiles at camera while leaning on a desk; Career in Supply Chain Management","primaryContent":"<p>Supply chain management, how businesses use their supply chain capabilities to drive competitive advantage, from raw material procurement to finished product delivery, is increasingly critical to businesses of all sizes and shapes. The importance of running an efficient and effective supply chain has created a need for professionals who have acquired the necessary educational foundation to help an organization manage and optimize cost-effective operations and deliver superior customer value.<\\/p>\r\n<p>For those who intend to grow their careers in some aspect of supply chain management, it is important to understand how education, including both degrees and continuing professional development, can help them stand out from the crowd.<\\/p>\r\n<h2>Supply Chain Management Bachelors, Masters and Doctoral Degrees<\\/h2>\r\n<p>While some employers will consider entry-level employees for supply chain management positions with only an associate&rsquo;s degree, an increasing number are requiring bachelor&rsquo;s and master&rsquo;s degrees. The particular major a supply chain professional should pursue hinges around the desired career path, and there are many options, from logisticians to supply chain analysts to operations managers to purchasing managers. A major in business, accounting or economics will usually cover a lot of career ground, and degrees that focus exclusively on supply chain management are increasingly desirable and available at many colleges and universities.<\\/p>\r\n<p>Advanced degrees, particularly master&rsquo;s and doctoral degrees in supply chain management, require an additional two to five years, respectively, of study to complete. Both are practical options for individuals who intend to advance into senior management, leadership and\\/or research positions.<\\/p>\r\n<p>College degrees are important to provide the educational foundation for career development. Moreover, earning an advanced degree sends employers a strong signal of the individual&rsquo;s dedication to continued learning and growth in the supply chain management field.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Professional Supply Chain Management Certificates and Certifications<\\/h2>\r\n<p>Similarly, employers take a favorable view of current and prospective supply chain team members who continue to invest in their careers by pursuing a <strong><a title=\\"Supply Chain Management Certification\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">supply chain management certification<\\/a><\\/strong>. Continuing education is a symbol of an individual&rsquo;s dedication and commitment to staying up-to-date with the changes and trends in the field.<\\/p>\r\n<p>Certificate programs are a great way of boosting academic degrees. They can be earned through self-study programs offered in both traditional educational settings and online learning environments. Coursework offers exposure to various areas of the field, focusing on current supply chain management fundamentals, best practices and insights.<\\/p>\r\n<p>Certifications are offered by several industry associations focusing on different aspects of supply chain management. Two popular certifications include the Certified Supply Chain Management Professional and the Certified Purchasing Manager. Most require a certain amount of on-the-job experience in addition to coursework before the certification can be earned.<\\/p>\r\n<h2>Online Education: A Great Option for Busy Professionals<\\/h2>\r\n<p>Both degrees and continuing education programs in supply chain management and relevant disciplines are offered by many institutions of higher learning. The process of educational advancement has become more convenient than ever before with many schools augmenting traditional campus-based programs with blended and 100% online learning programs. Online education is highly valuable for individuals looking for quality education but do not live near a quality supply chain management educational facility. It is also a great option for those who work full time and need the flexibility of online learning to be able to pursue higher education while maintaining their work and family schedules.<\\/p>\r\n<hr \\/>\r\n<div class=\\"span12\\">\r\n<div class=\\"span6\\">\r\n<p style=\\"text-align: center; font-size: medium;\\"><a class=\\"seo orange\\" title=\\"master degree in supply chain management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">Supply Chain Management Master's Degree Online<\\/a><\\/p>\r\n<\\/div>\r\n<div class=\\"span6\\">\r\n<p style=\\"text-align: center; font-size: medium;\\"><a class=\\"seo orange\\" title=\\"supply chain management certificate programs\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Online Supply Chain Management Certificates<\\/a><\\/p>\r\n<\\/div>\r\n<\\/div>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"education-for-supply-chain-management-professionals\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/leadership-development-is-more-than-leadership-training\\/","metaTitle":"Leadership Development More than Leadership Training | MSU Online","postTitle":"Leadership Development is More than Leadership Training","postName":"leadership-development-is-more-than-leadership-training","category":"leadership","keywords":"leadership development, leadership development program, leadership training\r\n","description":"Leadership Training is only part of successful leadership development program. Learn all elements needed to become a modern learning organization at MSU. \r\n","publicationDate":"","pageSubHeading":"A Successful Leadership Development Strategy Requires More Than Management Training","defaultPrimaryImage":"\\/media\\/2389185\\/sucessfull-leadership.jpg","defaultPrimaryImageTitleText":"Leadership Development Program","defaultPrimaryImageAltText":"Dark haired female discusses a Leadership Development Program with co-workers.","primaryContent":"<p align=\\"left\\">Very few experienced Human Resource professionals would deny the importance of having a sound management development strategy. Modern learning organizations know that effective management development requires more than formal <a title=\\"Management Training\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">management training<\\/a>. Simply transferring explicit knowledge is not enough. Yet the components of a successful management development strategy, and the process by which that strategy is derived, are often not as clear to Human Resource professionals as they should be.<\\/p>\r\n<p align=\\"left\\">To achieve ideal effectiveness,&nbsp;<a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\"><strong>leadership development<\\/strong><\\/a> should be a continuous, ongoing process. While formal management training should not be dismissed, it is most effective when it complements a continuous learning strategy within a learning organization.<\\/p>\r\n<h2>The Learning Organization<\\/h2>\r\n<p align=\\"left\\">The learning organization concept refers to a company that is agile and responsive, and is powered by employees who never stop learning. Beyond the obvious benefit of market durability, learning organizations support professional satisfaction and long-term retention rates in their workforces.<\\/p>\r\n<p align=\\"left\\">Knowledge acquisition and the creative application of new information are fundamental human endeavors, and the learning organization fosters both, attracting top management talent while continuously developing in-house talent. The optimal leadership development strategy reinforces the continuous learning environment by prioritizing <a title=\\"Knowledge Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/workforce-management-and-development\\/\\">knowledge management<\\/a> and the consistent delivery of formal and informal training.<\\/p>\r\n<h2 align=\\"left\\">Formal Management Training Is Not Enough<\\/h2>\r\n<p align=\\"left\\">Formal management training, like traditional classroom learning, confers explicit knowledge or information that can be communicated in words or demonstrated, as well as logically deduced. Until fairly recently, formal management training was used as the sole component of most <a title=\\"Management Development Program\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\"><strong>management development programs<\\/strong><\\/a>. Explicit knowledge is just as important as implicit or tacit knowledge, which is the means by which most employees acquire the bulk of their professional skills and knowledge.<\\/p>\r\n<h2 align=\\"left\\">Tacit Knowledge Transfer and Continuous Development Are Key Ingredients<\\/h2>\r\n<p align=\\"left\\">According to a 1998 study conducted by the <a title=\\"Education Development Center\\" href=\\"#\\">Education Development Center<\\/a> and confirmed by multiple subsequent studies, informal learning accounts for at least 75% of the learning that takes place in contemporary organizations. Peer-to-peer interactions, informal mentoring and routine communications deliver tacit knowledge. In the initial employee orientation period, informal learning, the employee interacts freely with the trainer and the work environment while practicing essential duties. This establishes employee competency and trainer-trainee trust, both foundational to continuous learning environments.<\\/p>\r\n<h2>Knowledge Management<\\/h2>\r\n<p align=\\"left\\">Once the initial formal management training is complete and an environment favorable to tacit knowledge transfer is in place, the next step is to implement a <a title=\\"Knowledge Management System\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/workforce-management-and-development\\/syllabus\\/\\">knowledge management system<\\/a>. As technology becomes capable of delivering information more efficiently, knowledge management becomes more impactful to organizations. &nbsp;Organizations with a strong knowledge management program thrive where others may fail because every employee possesses the right information at the right point in time.<\\/p>\r\n<p align=\\"left\\">The execution of knowledge management programs can take many forms and is most effective when it fits with the company culture and long-term objectives. The U.S. Army&rsquo;s After Action Reviews (AARs) and GE&rsquo;s Corporate Executive Council (CEC) are two prime examples of highly successful, mission-specific knowledge management campaigns. The U.S. Army program classifies post-event scrutiny and information extraction, while GE&rsquo;s CEC program is a two-day idea-sharing forum.<\\/p>\r\n<p align=\\"left\\">Many learning organizations use more than one <strong><a title=\\"Master Certificate in Strategic Human Resource Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/hr-management-professional-certificate\\/\\">knowledge management strategy<\\/a><\\/strong>, transforming that facet of daily operations with the same fluidity as all the rest. An <a title=\\"Effective Management\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">effective management<\\/a> development strategy continuously evolves as mentors learn from their mentees and shared experience in the ongoing cycle of growth inherently represents the learning organization.<\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"leadership-development-is-more-than-leadership-training\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/event-planner-salary-profile-and-career-outlook\\/","metaTitle":"Event Planner Career Salary Profile and Outlook | MSU Online","postTitle":"Event Planner Career Salary Profile and Outlook | MSU Online","postName":"event-planner-salary-profile-and-career-outlook","category":"hospitality","keywords":"event planner, event planner salary, event planner job description\r\n","description":"Learn about duties, responsibilities, potential salary, job outlook for event planner careers.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851469\\/event-planner-career-salary-profile-and-outlook-28.jpg","defaultPrimaryImageTitleText":"Event Planners and Career","defaultPrimaryImageAltText":"Young female event planner consulting a female across a desk. ","primaryContent":"<p align=\\"left\\">Organizing events that unite people in a shared goal or purpose is the central role of convention and event planners.&nbsp; The events that they facilitate range from business conventions to family reunions. Important occasions such as weddings, private parties, trade shows and professional conferences all require the expert planning and execution of convention and event planners. As such, these skilled professionals play a vital role in several sectors of the economy, and their value is increasingly recognized by employers nationwide.<\\/p>\r\n<p align=\\"left\\"><strong><a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/business-and-financial\\/meeting-convention-and-event-planners.htm#tab-6\\" target=\\"_blank\\">The U.S. Bureau of Labor Statistics (BLS) <\\/a><\\/strong>projects a much higher rate of growth in employment opportunities for convention and event planners than the total rate of growth across all occupations in the coming years.<\\/p>\r\n<h2>Job Outlook for Convention and Event Planners<\\/h2>\r\n<p>The BLS predicts the need for event planners will grow 33% through 2022, or three times the projected growth rate for all occupations. As companies expand globally and around the U.S., conferences, conventions and meetings become important events that bring people together face to face, the BLS said.<\\/p>\r\n<p align=\\"left\\">Despite the healthy rate of growth in employment opportunities for event and convention planners, the field is still competitive and expected to remain so, as it generally attracts more applicants than it can sustain. Candidates with advanced training and education in hospitality management, knowledge of social media and virtual-meeting software, and <strong>Certified Meeting Professional<\\/strong> (CMP) training will most likely secure the best prospects.<\\/p>\r\n<h2>Convention and Event Planner Job Duties and Position Responsibilities<\\/h2>\r\n<p align=\\"left\\">Convention and event planners have responsibilities unique to each employer and occasion, but they generally include the following: confer with employers and clientele regarding each event; work with clients and event service providers, such as caterers and photographers; scout locations and arrange transportation to and from the event; hire, coordinate, and lead event staff members; establish event budgets and monitor all relevant financial transactions; enhance guest satisfaction during the event; and otherwise oversee all event-related planning, execution, delivery and logistics.<\\/p>\r\n<p align=\\"left\\">With the advent of sophisticated virtual-meeting platforms and software, many employers are also using event and convention planners to assess whether company meetings are best conducted online or in person.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Finding Your Next Event Planning Job\\" href=\\"\\/resources\\/hospitality\\/your-next-event-planning-job\\/\\">Finding Your Next Event Planning Job<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Event Planner Salary Potential<\\/h2>\r\n<p align=\\"left\\"><strong><a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/business-and-financial\\/meeting-convention-and-event-planners.htm#tab-5\\" target=\\"_blank\\">According to BLS<\\/a><\\/strong>, the median salary for an event planner was $46,500 in 2014 with the upper 10% of earners making $82,000, though pay varies by industry.<\\/p>\r\n<p>Business, political, professional and labor organizations are among the largest employers of event planners and paid an average of $56,600, the BLS said. Among other&nbsp; top employers of event planners, colleges and universities paid an average of $49,100 and companies specializing in traveler accommodations, the largest employer of event planners, paid an average of $47,500.<\\/p>\r\n<h2>Convention and Event Planner Education and Training<\\/h2>\r\n<p align=\\"left\\">The skills and competencies required to become an event and convention planner are varied, and employers may show preference to applicants with degrees and\\/or professional certificates. Candidates who possess advanced<strong> <a title=\\"Training and Eduacation\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">training and education<\\/a> <\\/strong>may also be given more responsibility than non-degreed peers upon entrance.<\\/p>\r\n<p align=\\"left\\">In addition, earning the<strong> <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">Management Certificate in the Business of Hospitality<\\/a><\\/strong> can show a potential employer that you have what it takes to succeed in this industry. Event and convention planners or other industry workers ready to advance their careers may become more competitive by enrolling in a hospitality management certificate program; anyone interested in entering the field should also consider the same.<\\/p>\r\n<p align=\\"left\\">A hospitality management degree or <strong><a title=\\"Professional Certificate Program\\" href=\\"\\/programs\\/certificate\\/\\">professional certificate program<\\/a><\\/strong> typically establishes proficiency in hospitality information systems, including restaurant management systems; hospitality technology trends; marketing and sales principles; human resources; facility management; financial planning and budget analytics; and external and internal guest services.<\\/p>\r\n<h2>Are You Ready to Become an Event and Convention and Event Planner?<\\/h2>\r\n<p align=\\"left\\">Event and convention planners are effective communicators equally at home in front of a computer and behind a podium. On any given day, they may negotiate contracts with service providers, market events via social media and other online networking platforms, troubleshoot last-minute logistical issues for high-profile events, and run budget analytics on proprietary software. They think creatively under pressure and not only solve but anticipate and eliminate short-and long-term problems before they become an issue.<\\/p>\r\n<p>If this sounds like a day-in-the-life for you, then arm yourself with the right skills and credentials to enter the field of event and convention planning by enrolling in the Management Certificate in the Business of Hospitality from <em>The<\\/em> School of Hospitality Business in the Broad College of Business at Michigan State University, a recognized authority in hospitality business education, research and service. An exciting and fast-paced career in a burgeoning field awaits you.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"event-planner-salary-profile-and-career-outlook\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/","metaTitle":"Logistics and Supply Chain Management are Fundamental to Success","postTitle":"Why Logistics is Fundamental to Supply Chain Success","postName":"logistics-fundamental-to-supply-chain-success","category":"supply-chain","keywords":"logistics and supply chain, logistics and supply chain management, logistic with supply chain","description":"logistics and supply chain management are fundamental for a solid combination for company growth success at Michigan State University. ","publicationDate":"3\\/25\\/2014 12:00:00 AM","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851449\\/supply-chain-success-51.jpg","defaultPrimaryImageTitleText":"Logistics and Supply Chain Management","defaultPrimaryImageAltText":"Older business man in suit is wearing a reflecting vest and going over a checklist on a clipboard in a storage area; Why Logistics is Fundamental to Supply Chain Success","primaryContent":"<h2>What is Logistics?<\\/h2>\r\n<p>Logistics is an essential component of <strong><a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">supply chain management<\\/a><\\/strong>. It involves the planning, carrying out and management of goods, services and information from the point of origin to the point of consumption. Logistics aligns the complex pattern of traffic and transportation, shipping and receiving, import and export operations, warehousing, inventory management, purchasing, production planning and customer service. Companies see logistics as a critical blueprint of the supply chain. It is used to manage, coordinate and monitor resources needed to move products in a smooth, timely, cost effective and reliable manner. &nbsp;<\\/p>\r\n<h2><span>How Logistics Can Help Improve Efficiency and Reduce Costs<\\/span><\\/h2>\r\n<p>As the global economy moved into the 21st Century, logistics became a critical part of supply chain management and consumer demand. In less than two decades, <strong><a title=\\"Logistics Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">logistics management<\\/a><\\/strong> has influenced product movement to meet or exceed consumer demand. Companies saw they could lower costs and increase productivity by managing logistics on a system theory and managing the company as a whole to boost performance.<\\/p>\r\n<p>By creating partnerships with suppliers, shipping services and warehousers, and connecting these services through automated systems, the logistics of getting products to the consumer are improved with reduced overhead costs and faster delivery. Understanding how the logistics system theory works requires<strong> <a title=\\"Strategic Change Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">strategic planning<\\/a><\\/strong> when calculating what will be needed, while focusing on obtaining materials and managing how quickly products are produced to help ensure swift delivery to the consumer.<\\/p>\r\n<p>Simplifying communication and services between multiple departments helps create a workflow blueprint that reduces costs by increasing visibility and improving the overall understanding of company needs. Cost savings is created by reducing warehousing costs and purchasing based on supply forecasts, better inventory management, reliable shipping and timely delivery to the end-user.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Supply Chain Management by Dr. David Closs\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-dr-david-closs\\/\\">Dr. David Closs Discusses MSU's Supply Chain Management Program<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><span>Commanding Logistics Fundamentals: Transportation and Warehousing<\\/span><\\/h2>\r\n<p>Today&rsquo;s world economy is connected through social media and the Internet and has raised customer expectations for faster product delivery. Developing logistics strategies that embrace these expectations requires companies to look at things like the physical location of warehouses and the use of sophisticated software systems to receive purchase requests within a matter of seconds rather than days.<\\/p>\r\n<p>Because customer service satisfaction has become a basis on which companies drive business growth and profitability, using the best transportation system strengthens performance trade-offs to reduce shipping costs and ensure timely delivery of goods. These processes and systems are integral parts of a solid logistics management system, emphasizing the importance of warehousing and transportation for customer service excellence for end-user product delivery.<\\/p>\r\n<h2><span>Logistics: Getting the Right Product to the Right Place at the Right Time<\\/span><\\/h2>\r\n<p><strong><a title=\\"Supply Chain Management and Logistics\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">Logistics within supply chain management<\\/a><\\/strong> is constantly changing to meet consumer demands. Consumers frequently order products using iPods, iPhones, Smartphones and Tablets expecting to receive their product within 24-48 hours. To meet these expectations, companies have to improve the logistics of their supply chain to expedite order fulfillment and quickly ship the item via the most reliable, yet cost-effective and timely means. When companies create a blueprint that outlines the logistics of the supply chain, each component within that logistics model stays focused, reduces costs and moves quickly and efficiently resulting in higher customer satisfaction. Logistics helps companies understand the key metrics, core processes and long-term goals of their supply chain so they can get the right item to the right place at the right time.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"logistics-fundamental-to-supply-chain-success\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/leadership-styles-creating-excellence\\/","metaTitle":"Leadership Styles that Create Excellence | MSU Online","postTitle":"Leadership Styles that Create Excellence | MSU Online","postName":"leadership-styles-creating-excellence","category":"leadership","keywords":"leadership styles, styles of leadership, leadership style\r\n","description":"Learning to combine these six leadership styles will make you a versatile leader that can effectively lead teams to achieve more and better results.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/2389191\\/leadership-styles.jpg","defaultPrimaryImageTitleText":"Styles of Leadership","defaultPrimaryImageAltText":"Leadership Styles: Man in blue button down shirt with a blue tie with white polka dots in front smiling, people out of focus behind him smiling","primaryContent":"<p>In the fast-paced world of business, a great leader must be able to draw from a variety of resources to build a comprehensive leadership style that is dynamic, responsive and resilient. <strong><a title=\\"Management and Executives\\" href=\\"\\/resources\\/leadership\\/bridging-gap-leadership-and-management\\/\\">Managers and executives<\\/a><\\/strong> are unable to drive sustainable results on their own; they must rely on their teams and subordinates to deliver results. Those with the pragmatic <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\"><strong>leadership skills<\\/strong><\\/a>&nbsp;benefit from high performing teams.<\\/p>\r\n<p>Today&rsquo;s workforce is becoming increasingly diverse. Accordingly, a great leader should be able to apply the most relevant approach from a &nbsp;strong repertoire of leadership styles that can be dynamically modified to fit different situations involving individuals and teams. This is essential because, while situations and team dynamics will shift over time, leaders are expected to effectively drive success on a consistent and long-term basis.<\\/p>\r\n<p>The following six leadership styles are among the most effective and can be combined to produce a versatile set of leadership skills applicable across a wide range of industry settings.&nbsp;<\\/p>\r\n<h2>The Coach<\\/h2>\r\n<p>The coaching leader is an expert at preparing team members for future leadership roles. These leaders are open to innovation and<a title=\\"Team Effectiveness and Development\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/courses\\/leadership-effectiveness\\/\\"> <strong>build teams<\\/strong><\\/a> that have the creative freedom to work from their individual strengths. This leadership style works best when:<\\/p>\r\n<ul>\r\n<li>The team has a well-developed sense of proficiency and self-discipline<\\/li>\r\n<li>The team is open to new ideas and invested in thinking outside the box with little top-down direction<\\/li>\r\n<\\/ul>\r\n<p>This leadership style, alone or in combination with others, can help teams feel highly invested in the success of the organization.&nbsp;<\\/p>\r\n<h2>The Pace-Setter<\\/h2>\r\n<p>The pace-setter leader emulates self-direction but exercises control over precise goals and assignments needed to complete tasks in tight timeframes. Creative autonomy is not a staple of this type of leadership style. Factors to keep in mind when building this style include:<\\/p>\r\n<ul>\r\n<li>The style is effective when multiple tasks need to be allocated and turned around quickly<\\/li>\r\n<li>Most effective with an experienced team<\\/li>\r\n<\\/ul>\r\n<p>If this leadership style is not tempered with others, a team may start to feel overwhelmed and may begin to pull back personal engagement, especially for team members that need to feel an innovative spirit in their personal team contributions.&nbsp;<\\/p>\r\n<hr \\/>\r\n<p><strong>Learn more about our<\\/strong>: <a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\">Online Masters in Management, Strategy and Leadership<\\/a><a title=\\"[Infographic] How to Become a Successful Leader\\" href=\\"\\/resources\\/leadership\\/infographic-how-to-become-a-successful-leader\\/\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h2>The Authority Figure<\\/h2>\r\n<p>The authoritative leader drives teams toward centralized goals through mobilizing a common vision. This leadership style is effective when there has been <strong><a title=\\"Master Certificate in Strategic Change Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/change-management-master-certificate\\/\\">significant change in an organization<\\/a><\\/strong> or in situations where a new team has just been built with members from many diverse settings. This style also can be effective when:<\\/p>\r\n<ul>\r\n<li>A team&rsquo;s dynamic responds to inspiration and entrepreneurial goal-setting<\\/li>\r\n<li>A group is working together in a setting where the tasks are highly specialized and team members may not fully understand each other&rsquo;s work<\\/li>\r\n<\\/ul>\r\n<p>When working with a team of experts in different fields it is important to combine the visionary leadership aspects of this leadership style with more inclusive team communication. Since everyone on the team is needed to bring company goals to fruition, this teamwork angle can help alleviate possible antipathy of other experts on the team.&nbsp;<\\/p>\r\n<h2>The Coercive Leader<\\/h2>\r\n<p>This leader assumes charge of everyone and typically manages by fear &ndash; &ldquo;my way or the highway.&rdquo; In times of emergency, corporate takeovers, cyber attacks or as a short-term response to extreme situations, this style can be highly effective. In today&rsquo;s diverse work settings, a little of this management style can go a long way. Keep in mind:<\\/p>\r\n<ul>\r\n<li>People generally need to feel trusted, respected and have some level of autonomy in their professional lives<\\/li>\r\n<li>When used as a consistent, everyday leadership style, this way of <strong><a title=\\"Managing People\\" href=\\"\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/\\">managing people<\\/a><\\/strong> will most likely alienate them and reduce productivity<\\/li>\r\n<\\/ul>\r\n<p>While it is important that there is a clear level of control in emergency situations, leadership styles that exercise extreme control over employees work autonomy could be considered generally counterproductive.&nbsp;<\\/p>\r\n<h2>The Affiliative Leader<\\/h2>\r\n<p>In times of trouble, when a team has experienced a physical loss of a teammate, or a shift in company priorities has meant team downsizing, the affiliative leader understands a team&rsquo;s emotional needs and builds up individuals by setting goals that build synergy. Some aspects of this style to keep in mind include:<\\/p>\r\n<ul>\r\n<li>While it is effective to build a team up; too much praise can prevent aggressive engagement and momentum toward top performance goals<\\/li>\r\n<li>This is a transitional leadership style best combined with other styles<\\/li>\r\n<\\/ul>\r\n<p>When employing this leadership style, it is also important to remember to build a goal-based strategy to move past the troubling event and forward toward increased productivity and team excellence.<\\/p>\r\n<h2>The Democratic Leader<\\/h2>\r\n<p>The democratic leader is an expert at inspiring every team member&rsquo;s unique contributions toward a common goal. In addition, this leadership style is focused on sustained engaged team participation. Other factors to consider include:<\\/p>\r\n<ul>\r\n<li>This leadership style works best when a project timeline has room for group meetings and consensus building discussions<\\/li>\r\n<li>Using this leadership style effectively means that participants will feel a deep sense of ownership in the outcome of the project<\\/li>\r\n<\\/ul>\r\n<p>This leadership style is effective for group problem-solving and when a leader has taken a position where the team members are the experts on the subject matter. In projects with a tight turn around, a democratic leadership style will likely need to be modified to fit time constraints.<\\/p>\r\n<h2>Becoming the Dynamic and Responsive Leader<\\/h2>\r\n<p>Building a dynamic and responsive leadership style can be facilitated by seeking professional situations where career mentoring is possible in order to see many different leadership styles used effectively. In addition to learning from seasoned team leaders, it is also important to remain engaged in ongoing professional education.&nbsp;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"leadership-styles-creating-excellence\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/food-service-manager-career-outlook-and-salary-profile\\/","metaTitle":"Foodservice Manager Career Outlook & Salary Profile | MSU Online","postTitle":"Foodservice Manager Career Outlook & Salary Profile | MSU Online","postName":"food-service-manager-career-outlook-and-salary-profile","category":"hospitality","keywords":"food service, food service manager, foodservice managers\r\n","description":"Learn about foodservice manager job duties, responsibilities, salary, job outlook and required training and education.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12786480\\/foodservice-manager-career-outlook-and-salary-profile-34.jpg","defaultPrimaryImageTitleText":"Foodservice Managers","defaultPrimaryImageAltText":"Foodservice Managers: Male chef adds final touches to a meal he's preparing.","primaryContent":"<p align=\\"left\\">Everyone who has ever savored a meal outside of their home owes the experience to a foodservice manager. Responsible for safeguarding the health and satisfaction of all dining guests, whether in a quick-service franchise or a five-star restaurant, foodservice managers are required to keep their establishments profitable and their guests happy.<\\/p>\r\n<p align=\\"left\\">Food safety, sanitation, customer service, human resources, supervision, accounting, and business administration are all among foodservice managers&rsquo; areas of expertise. While their duties may vary based on size, type, and location of establishment, a core body of knowledge in <strong><a title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">hospitality management<\\/a><\\/strong> is vital for all foodservice managers to be successful.<\\/p>\r\n<h2>Job Outlook for Foodservice Managers<\\/h2>\r\n<p align=\\"left\\">While dining new establishments will continue to open and the number of non-traditional establishments such as catering and grocery and retail outlets service prepared food will increase, <strong><a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/management\\/food-service-managers.htm#tab-6\\" target=\\"_blank\\">the U.S. Bureau of Labor Statistics (BLS)<\\/a><\\/strong> forecasts job growth for food service managers will grow by 2% through 2022. Restaurant companies are expected to consolidate management positions and shift management duties to first-line supervisors, the BLS said.<\\/p>\r\n<p>In 2012, 321,400 people worked as food service managers, a number expected to increase by about 5,000 in 2022. A majority of openings for food service managers will come from replacing managers who retire or move into other occupations, according to the BLS.<\\/p>\r\n<p align=\\"left\\">It is important to note that the BLS anticipates employers will favor applicants with <strong><a title=\\"Advanced Education\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/integrated-advanced-master-certificate\\/\\">advanced education<\\/a><\\/strong> and training in restaurant or hospitality management for managerial positions.<\\/p>\r\n<h2>Foodservice Manager Job Duties and Position Responsibilities<\\/h2>\r\n<p align=\\"left\\">Foodservice managers directly oversee or direct the work of those responsible for five integral facets of daily operations in food and beverage establishments:&nbsp; kitchen, dining room, staff members, guests, and administration.<\\/p>\r\n<p align=\\"left\\">In the kitchen, duties may consist of insuring the consistency and quality of food preparation and presentation, as well as monitoring standards of health, safety, and sanitation. In the dining room, foodservice managers oversee cleanliness, d&eacute;cor and service, including staff training. Scheduling and supervising front- and back-of-house staff members are also responsibilities of foodservice managers, as are other human resources management activities, including interviewing, selecting, motivating and retaining staff.<\\/p>\r\n<p align=\\"left\\">Foodservice managers are ultimately responsible for the satisfaction of all guests and they resolve complaints and attend to any contingencies that arise in the dining room or kitchen.<\\/p>\r\n<p align=\\"left\\">Administrative tasks typical for foodservice managers include cash-outs and preparation of bank deposits.&nbsp; They are also responsible for financial management, purchasing and inventory and supply management activities.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"The Missing Element to Help Your Restaurant Take Off\\" href=\\"\\/resources\\/hospitality\\/the-missing-element-to-help-your-restaurant-take-off\\/\\">The Missing Element to Help Your Restaurant Take Off<\\/a><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\"><br \\/><\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Potential Salary<\\/h2>\r\n<p align=\\"left\\">The nationwide annual salary for foodservice managers ranged from around $30,000 for the lowest 10% to more than $82,000 for the highest 10%, as of May, 2014, <a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/management\\/food-service-managers.htm#tab-5\\" target=\\"_blank\\"><strong>according to the BLS<\\/strong><\\/a>. The median annual wage for foodservice managers was $48,600.<\\/p>\r\n<p>Some segments of the industry, however, paid more than the median salary, such as traveler accommodation with an average pay of $62,000, special food services at $58,200 and drinking establishments serving alcohol at $54,000, the BLS said.<\\/p>\r\n<p>Prospective students are encouraged to conduct independent research, as salary potential may vary depending on location, experience, organization, and education.<\\/p>\r\n<h2>Education and Training<\\/h2>\r\n<p align=\\"left\\">Although work experience as a server, cook, or other staff member in a food and beverage establishment used to be the preferred means of forging a career as a foodservice manager, the BLS reports an uptick in the number of employers who show preference to candidates with foodservice or hospitality degrees or <strong><a title=\\"Professional Certificates\\" href=\\"\\/programs\\/certificate\\/\\">professional certificates<\\/a><\\/strong>, particularly in establishments that offer neither fast food nor self-service.<\\/p>\r\n<p align=\\"left\\">BLS also charts a rise in the number of foodservice management companies and restaurant chains that recruit graduates directly from foodservice and hospitality higher education programs. Associates already working in the foodservices and hospitality industries who are interested in becoming foodservice managers can help secure a competitive advantage by enrolling in a <strong><a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\">hospitality management certificate<\\/a><\\/strong> program.<\\/p>\r\n<p align=\\"left\\">The skills and competencies acquired in a foodservices or hospitality management higher education program usually include:<\\/p>\r\n<ul>\r\n<li>Food preparation, service, and sanitation<\\/li>\r\n<li>Fundamentals of effective management and leadership<\\/li>\r\n<li>Guest service<\\/li>\r\n<li>Marketing and sales trends and strategies in the hospitality sector<\\/li>\r\n<li>Restaurant management software and other hospitality information systems<\\/li>\r\n<li>Financial planning and budget analysis<\\/li>\r\n<\\/ul>\r\n<h2>Becoming a Foodservices Manager<\\/h2>\r\n<p align=\\"left\\">Successful foodservice managers enjoy working with other people, problem-solving creatively, thinking laterally, and multi-tasking. They are generally detail-oriented and possess the physical and psychological endurance necessary to lead a team of staff members for long hours in busy, potentially stressful environments. Foodservice managers also function as business administrators and can shift fluidly from one professional role to another as needed.<\\/p>\r\n<p align=\\"left\\">If you&rsquo;re interested in a fast-paced and gratifying career that combines customer service with culinary knowledge and business administration, you may want to become a foodservices manager. Make a smart investment in your professional future and stand out from your competition by earning the Management Certificate in the Business of Hospitality from <em>The<\\/em> School of Hospitality Business in the Broad College of Business at Michigan State University, a recognized authority in hospitality business education, research, and service.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn from <i>The<\\/i> School of Hospitality Business<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"food-service-manager-career-outlook-and-salary-profile\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/leadership-skills-development\\/","metaTitle":"Developing Leadership Skills | Online Courses","postTitle":"Developing Leadership Skills | Online Courses","postName":"leadership-skills-development","category":"leadership","keywords":"develop leadership skills, leadership development, leadership skills\r\n","description":"Developing your leadership skills with MSU online classes. Learn to be a leader by responding to change quickly, appropriately and with confidence to get the job done.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/2389184\\/leadership-skills.jpg","defaultPrimaryImageTitleText":"Developing leadership skills","defaultPrimaryImageAltText":"Developing Leadership Skill","primaryContent":"<p>In today&rsquo;s rapidly changing business settings, one of the most important skills a leader can offer an organization is an astute ability to respond to change quickly, appropriately and with the confidence needed to get the job done across company divisions.<\\/p>\r\n<h2><strong>What Does it Take to Become a Leader?<\\/strong><\\/h2>\r\n<p>To become an effective leader, professionals across all company sectors should seek a successful balance of reputable and relevant education<a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\"><\\/a>, along with strong mentoring from current innovative leaders. Joining a professional organization and networking with innovative and successful business leaders can provide invaluable insight into the mindset required to reach elite leadership levels. However, the truth is that many of these potential mentors are absorbed in their own projects and are often inaccessible.<\\/p>\r\n<p>Fortunately, for busy business professionals devoted to developing their leadership skills, online education can put them in direct contact with industry leaders, up-to-date knowledge and resources needed to build a strong leadership skillset. Aspiring leaders can expedite the process by acquiring leading edge knowledge and applying their talent in dynamic business settings.<\\/p>\r\n<h2>Soft Skills, Hard Skills &amp; More<\\/h2>\r\n<p>While it does take time and experience to develop leadership skills, engaging with equally driven peers in an <strong><a title=\\"Online Learning\\" href=\\"\\/about\\/online-learning\\/\\">online learning environment<\\/a><\\/strong> can help build the momentum, collaboration and knowledge needed to cultivate the hard and soft skills that organizations seek most when looking to fill leadership positions. In addition to a well-rounded understanding of business practices, leaders need to build the following core competencies:&nbsp;<\\/p>\r\n<ul>\r\n<li>A comprehensive analysis of various industries and business as a whole with responsiveness to current trends and future innovations<\\/li>\r\n<li>Collaboration, communication and team leadership skills applicable and relevant for today&rsquo;s diverse workforce<\\/li>\r\n<li>Understanding of the integrated technologies that govern supply chain, <strong><a title=\\"Business Process\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">business process<\\/a><\\/strong> and work flow procedures<\\/li>\r\n<li>Financial skills to promote fiscal responsibility<\\/li>\r\n<li>Creative problem-solving and strategic decision making skills to apply sound business knowledge to unique and constantly evolving challenges<\\/li>\r\n<\\/ul>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Strategic Leadership &amp; Management by Dr. Robert Wiseman\\" href=\\"#\\">Dr. Robert Wiseman Discusses MSU's Leadership and Management Program<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>The Need to Prepare the Next Generation<\\/h2>\r\n<p>Effective leaders who have the unique combination of knowledge, experience and charisma to inspire teams are in demand and necessary to help secure the competitive advantage for businesses across industries. Along with personal leadership drive and the <strong><a title=\\"Leadership Styles that Create Excellence\\" href=\\"\\/resources\\/leadership\\/leadership-styles-creating-excellence\\/\\">ability to motivate teams<\\/a><\\/strong>, it is also essential that leaders know how to cultivate the next generation of top executives within their organizations. Ongoing development for teams across divisions keeps employees pushing forward on team agendas and helps them build the leadership skills necessary to help perpetuate long-term organizational success.<\\/p>\r\n<p>Human resource leaders should sponsor and promote development and succession programs that reflect the diverse needs of the company&rsquo;s employees. Building attractive benefits that are both flexible and responsive to the needs of a diverse workforce is a highly valued capability needed to <strong><a title=\\"Organizational Change Management\\" href=\\"\\/resources\\/leadership\\/organizational-change-management\\/\\">support organizational growth<\\/a><\\/strong>. In addition, investing in building leadership from within the organization takes an entrepreneurial spirit and a willingness to look outside the box for ways to inspire teams to engage in ongoing education and training that can support their own growth as well as that of the company.<\\/p>\r\n<h2>Selecting the Perfect Training Ground<\\/h2>\r\n<p>For business leaders at all levels, choosing the right training program is a key element in reaching personal leadership goals. In addition to seeking professional opportunities that provide room to grow while being active in a related professional organization for networking and career mentoring, online classes can also be an important element in <strong><a title=\\"Strategic Leadership and Management - Recipes for Success\\" href=\\"\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/\\">creating leadership success<\\/a><\\/strong>.<\\/p>\r\n<p>Industry leaders teaching today&rsquo;s convenient and flexible online courses know first-hand what it means to build a successful corporate career. Engaging in online learning can help pave the way toward career longevity and leadership success on many levels within a company and across a number of specialty areas.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"leadership-skills-development\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/hospitality\\/hotel-manager-salary-profile-and-career-outlook\\/","metaTitle":"Hotel Manager Salary Profile and Career Outlook | MSU Online","postTitle":"Hotel Manager Salary Profile and Career Outlook | MSU Online","postName":"hotel-manager-salary-profile-and-career-outlook","category":"hospitality","keywords":"hospitality management, hotel manager, hotel manager salary\r\n","description":"Learn about hotel manager salary, job duties, responsibilities, job outlook and more.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12786471\\/hotel-manager-salary-profile-and-career-outlook-41.jpg","defaultPrimaryImageTitleText":"Hotel Manager Salary","defaultPrimaryImageAltText":"Hotel Manager Salary","primaryContent":"<p align=\\"left\\">Lodging managers, the skilled professionals who ensure that travelers enjoy a quality experience at hotels and other lodging establishments around the world, play a key role in the hospitality and lodging sectors. Generally responsible not only for a property&rsquo;s guests, but also its business and facility operations, <strong>lodging managers<\\/strong> accomplish a wide variety of tasks on a daily basis.<\\/p>\r\n<p align=\\"left\\">The types of properties that lodging managers oversee are equally diverse, and include hotels, motels, bed-and-breakfasts, resorts and timeshares. All lodging managers must possess strong communication, leadership, and managerial skills and work well under pressure. A degree or professional <strong><a title=\\"Hospitality Management Certificate\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">certificate in hospitality management<\\/a><\\/strong> is a preferred means of acquiring the knowledge, skills and training which, along with work experience, are essential to success as a lodging manager.<\\/p>\r\n<h2 align=\\"left\\">Job Outlook for Hotel Managers<\\/h2>\r\n<p align=\\"left\\"><a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/management\\/lodging-managers.htm#tab-6\\" target=\\"_blank\\"><strong>The U.S. Bureau of Labor Statistics (BLS)<\\/strong><\\/a> said job growth of lodging managers is expected to be 1% through 2022 as the industry shifts from full-service properties with fewer distinct departments to oversee to more limited-service properties.<\\/p>\r\n<p>Also, some companies are trimming operations and assigning one manager to run several properties. Some large, full-service properties, such as casinos, convention properties and resorts should continue to need managers. Candidates who have received advanced training and <strong><a title=\\"Education in Hospitality Management\\" href=\\"\\/resources\\/hospitality\\/moving-up-in-hospitality-management-career\\/\\">education in hospitality management<\\/a><\\/strong> will generally enjoy the widest variety of job opportunities and be most likely to secure employment at luxury hotels, international resorts, and other properties offering premium guest services.<\\/p>\r\n<h2 align=\\"left\\">Lodging and Hotel Manager Job Duties and Position Responsibilities<\\/h2>\r\n<p align=\\"left\\">While the responsibilities of lodging managers are unique to each property, lodging managers usually perform some or all of the following on a regular basis:<\\/p>\r\n<ul>\r\n<li>Establish and maintain the culture that emphasizes genuine guest hospitality and staff member respect that are critical for long-term success<\\/li>\r\n<li>Interview, select, train, coordinate, and facilitate the work of staff members<\\/li>\r\n<li>Ensure the maintenance of quality standards for food, rooms, and guest services<\\/li>\r\n<li>Manage or direct department heads responsible for guest room-related food and beverage, housekeeping, property, security, marketing, human resources and\\/or recreational operations<\\/li>\r\n<li>Oversee financial operations, including room, product, and service rates<\\/li>\r\n<li>Develop and evaluate <strong>sales and marketing strategies<\\/strong><\\/li>\r\n<\\/ul>\r\n<p align=\\"left\\">Because the primary responsibility of a lodging manager is to guarantee a positive experience for every guest, lodging managers must also problem-solve creatively, be able to effectively resolve complaints and solve conflict.&nbsp; As well, managers may represent the property to external constituencies including suppliers, government regulators, news media, franchisors, and\\/or community services organizations.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Moving Up in Your Hospitality Management Career\\" href=\\"\\/resources\\/hospitality\\/moving-up-in-hospitality-management-career\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Hotel Manager Salary']);\\">Moving Up in Your Hospitality Management Career<\\/a><\\/p>\r\n<hr \\/>\r\n<h2 align=\\"left\\">Hotel Manager Salary Potential<\\/h2>\r\n<p>The average salary for lodging managers in May of 2014 was $57,200, <strong><a href=\\"http:\\/\\/www.bls.gov\\/ooh\\/management\\/lodging-managers.htm#tab-5\\" target=\\"_blank\\">according to the BLS<\\/a><\\/strong>. Those in the top 10% of the pay range earned $94,800.<\\/p>\r\n<p>Workers in the gambling, and rooming and boarding house industries earned slightly more at $65,500 and $58,600 respectively, according to the BLS. Managers for RV parks earned less than the overall average at $53,000, as did those in the traveler accommodation industry at $56,000.<\\/p>\r\n<p>The top-paying state for lodging managers was New Jersey with an average salary of $92,200, followed by the District of Columbia at $91,500 and Nevada at $86,500.<\\/p>\r\n<p align=\\"left\\">Prospective students are encouraged to conduct independent research, as salary potential may vary depending on location, experience, organization, and education.<\\/p>\r\n<h2 align=\\"left\\">Hotel Manager Education and Training<\\/h2>\r\n<p align=\\"left\\">Most lodging managers possess extensive experience in the hospitality industry, a degree or certificate in hotel or hospitality management, or both.<\\/p>\r\n<p align=\\"left\\">Coursework for hospitality management typically covers operations budgets and budget variance analytics; hospitality trends and technology; fundamental principles of hospitality marketing and sales; human resources, law, facility management, reservations, and <strong><a title=\\"Foodservice Management\\" href=\\"\\/resources\\/hospitality\\/food-service-manager-career-outlook-and-salary-profile\\/\\">foodservice management<\\/a><\\/strong>; and management and leadership, among other essential competencies. Many programs also provide training and education in information systems specific to the hospitality industry, such as reservations and point-of-sale systems.<\\/p>\r\n<p align=\\"left\\">As in most professions nationwide, lodging managers with the most experience and training usually command the best employment and salary prospects. Current associates in the hospitality sector and anyone looking to advance a career as a lodging manager can benefit from receiving advanced training and education in the business of hospitality management.<\\/p>\r\n<h2 align=\\"left\\">Is a Career as a Lodging and Hotel Manager Right for You?<\\/h2>\r\n<p align=\\"left\\">Do you like working with people? Does a career field in which every day is different sound appealing? Do you want to excel in a variety of functions, from setting a budget to serving a guest? If so, employment as a hotel or lodging manager may be a good fit for you.<\\/p>\r\n<p align=\\"left\\">Lodging managers must be able to balance strong interpersonal and communication skills with keen business acumen. People are at the heart of the hospitality and lodging industries, and the best lodging managers have the skills and training necessary to meet their needs, whether interacting with staff members, owners, colleagues, or guests. Take the first step toward a fun and rewarding career by earning the <a title=\\"Management Certificate in the Business of Hospitality\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/hospitality-business-master-certificate\\/\\"><strong>Management Certificate in the Business of Hospitality<\\/strong><\\/a> from <em>The<\\/em> School of Hospitality Business in the Broad College of Business at Michigan State University, a recognized authority in hospitality business education, research and, service.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Hospitality Management\\" href=\\"\\/programs\\/certificate\\/hospitality-management\\/\\">Learn How Our Hospitality Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"hospitality\",\"hotel-manager-salary-profile-and-career-outlook\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/logistics-management-career-outlook-and-salary\\/","metaTitle":"Logistics Management: Career Manager and Salary | MSU","postTitle":"Logistics Management: Career Manager and Salary | MSU","postName":"logistics-management-career-outlook-and-salary","category":"supply-chain","keywords":"logistics manager, logistics management, logistics management salary\r\n","description":"Get all the information about Logistics Management career opportunities and salary for prospective Michigan State University students and managers. \r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13164500\\/logistics-management-career-33.jpg","defaultPrimaryImageTitleText":"Logistics Manager","defaultPrimaryImageAltText":"Female logistics manager analyzing data in warehouse","primaryContent":"<p>For managers and current professionals looking for cutting-edge opportunities in business environments across industry, a career as a <strong>logistics manager<\\/strong> may be of particular interest. With the rapid growth of the global marketplace, efficient and effective management of supply chain processes and other logistical details has become even more important for companies striving to maintain a competitive edge. Logistics managers are employed in a number of settings to identify areas that need improvement and to solve challenges aimed at increasing organizational efficiency and profitability.<\\/p>\r\n<h2>Education and Training<\\/h2>\r\n<p>While there are many entry points to this career path, education and training can guide professional growth and opportunity. With increased education and skills, professionals may advance into leadership roles. Popular degrees in this field include:<\\/p>\r\n<h3><span>Associate&rsquo;s Degree<\\/span><\\/h3>\r\n<p>A two-year degree can provide entry-level opportunities for professionals to work alongside more seasoned professionals in almost any industry. Career changers with a strong background in business may augment education with additional courses in logistics. Growth in these positions is generally limited and additional education is typically required for sustained career growth.<\\/p>\r\n<h3><span>Bachelor&rsquo;s Degree<\\/span><\\/h3>\r\n<p>A four-year degree in a business-related field with courses in finance, logistics and IT can provide the background needed to advance in a wider-range of jobs. A keen awareness of <strong><a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">supply chain management<\\/a> <\\/strong>and current IT software applications is needed for top jobs.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Education for Supply Chain Management Professionals\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">Education for Supply Chain Management Professionals<\\/a><\\/p>\r\n<hr \\/>\r\n<h3><span>Master&rsquo;s Degree<\\/span><\\/h3>\r\n<p>Many logistics managers interested in obtaining top jobs and moving into leadership roles hold a <a title=\\"Master of Science in Supply Chain Management\\" href=\\"\\/programs\\/masters-degree\\/ms-supply-chain-management\\/\\">master&rsquo;s degree in supply chain management<\\/a>, industrial engineering, finance or business. On-going education is essential at all levels as software is constantly changing and the world markets respond to increased competition with a drive for increased profits and lower costs.<\\/p>\r\n<p>In addition to education, on-the-job training is essential. From private industry to large multi-national companies, all business organizations can use the focused skills of proficient logisticians. <strong><a title=\\"Military Students\\" href=\\"\\/admissions\\/military-students\\/\\">Military and government<\\/a><\\/strong> agencies employ logisticians to help plan for and move huge amounts of goods such as military supplies and personnel. These tasks demand a complex amount of logistical acumen to be done correctly, efficiently and within budget.<\\/p>\r\n<p><strong><a title=\\"Distribution Fulfillment\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/distribution-fulfillment\\/\\">Distribution<\\/a> <\\/strong>systems have become increasingly complex and logisticians work across industry to maximize efficiency while minimizing cost, redundancy and waste.<\\/p>\r\n<h2>Logistician Job Growth and Outlook<\\/h2>\r\n<p>Because the performance of a company&rsquo;s logistical and supply chain process directly impacts a company&rsquo;s profitability, skilled logistics managers are in high demand as companies of all sizes compete for top positions in the global marketplace.<\\/p>\r\n<p>According to the U.S. Bureau of Labor Statistics (BLS), the field of logistics is expected to grow at a higher than average rate of 26% throughout the decade. Salaries for logisticians range from the low $30,000 for entry-level positions to over $70,000 for top leadership jobs which require the highest levels of experience and education.<\\/p>\r\n<p>Many logistics managers join professional associations to help make the networking connections helpful for career longevity. With the advancement of reputable<strong> <a title=\\"Online Certificate Programs\\" href=\\"\\/programs\\/certificate\\/\\">online certificate programs<\\/a> <\\/strong>over the last decade, professionals interested in logistics have more <strong><a title=\\"Continuing Education\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">continuing education<\\/a><\\/strong> options than ever before. Led by industry leaders, online courses can be completed in a flexible online environment while students remain employed in current jobs.<\\/p>\r\n<p>While well-educated and highly skilled logisticians are employed across industry, there are other skills essential for professional success in this field. Because the work requires coordinating business solutions across divisions, communication skills need to be well-developed and flexible. In addition, an affinity for IT products and software development is also important. Mature organizational skills and creative problem-solving ability is essential for growth into<strong> <a title=\\"Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\">leadership positions<\\/a><\\/strong>.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"logistics-management-career-outlook-and-salary\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/bridging-gap-leadership-and-management\\/","metaTitle":"Leadership and Management Strategy | MSU","postTitle":"Leadership and Management Strategy | MSU","postName":"bridging-gap-leadership-and-management","category":"leadership","keywords":"leadership and management, management and leadership, leaders and managers\r\n","description":"Leadership and Management are distinct functions but it is unwise to separate them. Engaging both functions improves motivation, productivity and more.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/13396689\\/leadership-and-management-38.jpg","defaultPrimaryImageTitleText":"Leadership and Management","defaultPrimaryImageAltText":"Leadership and Management","primaryContent":"<p>There are numerous differences between leadership and management, but Warren Bennis encapsulates them nicely in his groundbreaking 1989 book, \\"On Becoming a Leader\\", explaining, &ldquo;The manager does things right; the leader does the right thing.&rdquo;<\\/p>\r\n<p>Many have since extrapolated on Bennis&rsquo;s work, with the key points usually remaining the same: leaders conceive original ideas while managers implement daily operations; leaders inspire and motivate while managers organize and report; leaders constantly scan the horizon while managers focus on the bottom line. These ideologies usually find managers emerging as uninspired but necessary functionaries, toiling away beneath the far more luminous leaders.<\\/p>\r\n<h2>Leadership and Management Synchrony<\\/h2>\r\n<p>However, no matter how useful these distinctions have been to business literature and theory, in the real world, it&rsquo;s unwise to disengage the practice of management from leadership, or vice versa. Executives who reach the top only to consign themselves&mdash;as many have&mdash;to acting only as leaders often end up placing impossible strain on their companies, losing touch with daily operations while generating big ideas in isolation. Likewise, managers who fail to become leaders miss out on the opportunities ever-present in a global economy powered by knowledge workers. The most effective executives know when to lead and when to manage<a title=\\"When to Manage\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/master-certificate-in-supply-chain-management-and-procurement\\/\\"><\\/a>, bridging a gap that thought leaders great and small have spent decades establishing.<\\/p>\r\n<p>In fact, the gap itself may be narrowing. The emergence of the knowledge worker, whose value lies as much in the execution of his or her ideas, has made clear that a more person-centered <strong><a title=\\"Management Style\\" href=\\"\\/resources\\/leadership\\/leadership-styles-creating-excellence\\/\\">management style<\\/a><\\/strong>, or management infused with the principles of leadership, is necessary for businesses to adapt. Technological innovation and an increasingly interconnected world mean companies across all industries are facing opportunities, many of which initially present as challenges, at an ever-growing rate. The manager of the past, walking a line of workers with clipboard in hand, wouldn&rsquo;t understand how to capitalize on these fleeting chances.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"\\/resources\\/leadership\\/leadership-skills-development\\/\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Switching Gears Seamlessly<\\/h2>\r\n<p>But great leaders who also know how to manage don&rsquo;t need to walk the line with a clipboard. They already possess the manager&rsquo;s granular knowledge of daily operations, and they never stop striving to learn more. They listen to customers, entry-level employees, even competitors, building a big-picture frame of reference not around abstractions, but around concrete reality as it manifests on the ground. Steve Jobs, for example, was famous for dropping in unexpectedly at Apple stores.<\\/p>\r\n<p>Furthermore, today&rsquo;s successful executives are capable of switching gears instantaneously between the manager&rsquo;s process-oriented eye for detail and the leader&rsquo;s long-range perspective. In a word, they&rsquo;re agile, and agile businesses have proven to be the most successful, especially in times of economic change or crisis.&nbsp;<\\/p>\r\n<p>Venture capitalist and entrepreneur Randy Komisar, who has launched numerous successful tech start-ups over the last quarter century, including Claris Corporation and TiVo, describes business agility<a title=\\"Business Agility\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/advanced-procurement-management-master-certificate\\/advanced-procurement-management-master-certificate\\/\\"><\\/a> as responsiveness to &ldquo;constant provocations&rdquo; in an interview with Fast Company, emphasizing that &ldquo;things will change and that&rsquo;s OK.&rdquo; It therefore stands to reason that our managers and our leaders must be adaptive and committed to personal growth in order to navigate the changing terrain of modern business.<\\/p>\r\n<h2>Leadership is a Team Effort<\\/h2>\r\n<p>A dedication to learning more about leadership and management isn&rsquo;t exclusive to those at the top. Professionals at any stage in their careers can benefit from making continuous development<a title=\\"Continuous Development in Leadership\\" href=\\"\\/resources\\/leadership\\/leadership-development-is-more-than-leadership-training\\/\\"><\\/a> in both skill sets an ongoing focus. Despite ample literature about the distinction between management and leadership<a title=\\"Master of Science in Management, Strategy and Leadership\\" href=\\"\\/programs\\/masters-degree\\/ms-management-strategy-leadership\\/\\"><\\/a> and what makes leaders effective, a drought in agile leadership<a title=\\"Agile Leadership\\" href=\\"\\/resources\\/hospitality\\/leadership-challenges-of-hospitality-management\\/\\"><\\/a> is currently afflicting the U.S., and only leaders who know how to manage&mdash;and are committed to fostering greatness in others&mdash;are capable of addressing it. As Warren Bennis famously stated, &ldquo;taking charge of your own learning is part of taking charge of your life,&rdquo; and great leaders simply never stop learning, whether they&rsquo;ve reached the top of the ladder or are just beginning to climb it.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"\\/programs\\/certificate\\/strategic-leadership-management\\/\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>\r\n<p><span style=\\"color: rgba(0, 0, 0, 0.870588); font-family: Arial, Helvetica, Geneva, sans-serif; font-size: 13px;\\">\\/resources\\/leadership\\/bridging-gap-leadership-and-management\\/<\\/span><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"bridging-gap-leadership-and-management\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/why-companies-should-consider-strategic-sourcing\\/","metaTitle":"Why Companies Should Consider Strategic Sourcing| MSU","postTitle":"Strategic Sourcing Importance for Companies","postName":"why-companies-should-consider-strategic-sourcing","category":"supply-chain","keywords":"strategic sourcing, strategic sourcing for companies, company strategic sourcing\r\n","description":"Strategic Sourcing is one method to reduce costs, assure and improve quality of final product and achieve a faster time to market for companies and corporations. \r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851446\\/strategic-sourcing-msu-46.jpg","defaultPrimaryImageTitleText":"Strategic Sourcing for Companies","defaultPrimaryImageAltText":"Strategic Sourcing for Companies","primaryContent":"<p>In today&rsquo;s competitive business climate, <strong><a title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">supply chain management<\\/a><\\/strong> professionals are constantly seeking out creative ways to reduce costs, assure and improve the quality of the final product and achieve a faster time to market. <strong><a title=\\"Strategic Sourcing\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-sourcing\\/\\">Strategic sourcing<\\/a><\\/strong> is one method that procurement managers can use to help achieve these supply chain goals. Here&rsquo;s how it works:<\\/p>\r\n<h2>1. Identify Suppliers<\\/h2>\r\n<p>Effective <strong>procurement managers<\\/strong> consistently locate the best quality materials at the lowest possible cost from the most reliable suppliers. When identifying and defining alternative suppliers, it is important to keep track of logistical considerations that may make one trade partner more beneficial at certain times of the year or under certain external conditions. This allows a consistent flow of products running smoothly throughout the year, independent of external conditions.<\\/p>\r\n<p>Another important consideration when identifying suppliers is competitive differentiation opportunity. Using a specific supplier that has a positive brand image with your consumers can create an excellent product differentiation opportunity, potentially leading the consumer to prefer your product over others. Common examples of this include the &ldquo;Intel Inside&rdquo; logo on personal computers and the &ldquo;With 100% Sun-Maid California Raisins&rdquo; seal that Post Cereals included on their Raisin Bran cereal package.<\\/p>\r\n<p>In an evolving global marketplace, using <strong>strategic sourcing tactics<\\/strong> to identify the best suppliers can help companies maintain efficient and effective supply chains across all company divisions and partners.<\\/p>\r\n<h2>2. Cultivate Relationships<\\/h2>\r\n<p>Identifying the best suppliers is important. However, there is more to strategic sourcing. Cultivating a positive and long-term relationship by working closely with your suppliers can provide many win-win scenarios. Developing solid relationships can help sourcing professionals become better at meeting cost, speed-to-market and quality goals, while allowing suppliers to more efficiently tailor and deliver materials to precise purchaser specifications.<\\/p>\r\n<p>We are now in an era where consumers can, in great part, drive the success of a company through their awareness and demand for ethical business practices. Creating and cultivating relationships with consumer-friendly suppliers creates opportunities for your company to improve product and company image via PR and marketing communication with consumers. Classic examples are Starbucks&rsquo; and Nespresso&rsquo;s sustainable coffee programs and Patagonia&rsquo;s organic cotton program.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Innovation and Supply Chain\\" href=\\"\\/resources\\/supply-chain\\/innovation-and-supply-chain\\/\\">Innovation and Supply Chain<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>3. Continuously Improve Skills<\\/h2>\r\n<p>Procurement professionals and managers interested in <strong><a title=\\"Strategic Sourcing\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-sourcing\\/\\">maximizing strategic sourcing skills<\\/a> <\\/strong>can expand their knowledge by taking online courses taught by industry leaders. Strategic sourcing is a field in constant development. Becoming proficient in this field and keeping your knowledge up-to-date, will help you understand, plan and implement a sound strategic sourcing strategy, tighten the effectiveness and efficiency of your supply chain infrastructure and reduce overall costs almost immediately. At the same time, a sound strategic sourcing strategy can create opportunities for your company to improve corporate image, increase sales and market-share, and reduce costs.<\\/p>\r\n<h2>4. Understand and Embrace the Possibilities<\\/h2>\r\n<p>The implementation of strategic sourcing requires a wide variety of skills. Some of the top competencies needed to excel in making the most of a company&rsquo;s strategic sourcing decision-making process include:<\\/p>\r\n<ul>\r\n<li>Describing, recognizing and accessing key issues, principles, opportunities, strategies, techniques and developments being pursued by the organization to achieve competitive advantage.<\\/li>\r\n<li>Identifying internal and external challenges that affect sourcing strategy<\\/li>\r\n<li>Defining and describing issues involved in global sourcing, electronic procurement, the extended enterprise, negotiations and ethics<\\/li>\r\n<li>Identifying and applying decision-making frameworks and problem-solving skills to determine the best course of action pertaining to the above strategy areas<\\/li>\r\n<\\/ul>\r\n<p>The expansion of the global marketplace in recent years has made it necessary for companies to take a more holistic approach to the integration of <strong><a title=\\"Supply Chain Process\\" href=\\"\\/resources\\/supply-chain\\/supply-chain-excellence\\/\\">supply chain processes<\\/a><\\/strong> and overall business growth. Strategic sourcing is a specialty area whose potential and profitability is just beginning to be realized.<\\/p>\r\n<p>For supply chain managers looking to maximize the effectiveness of today&rsquo;s complicated supply chains, strategic sourcing is a body of knowledge that can help increase efficiency and reduce costs. In order to remain competitive and relevant in today&rsquo;s chaotic markets, it is necessary to utilize the most beneficial cutting-edge tools. Effective strategic sourcing can make a tremendous positive difference to the supply chain of companies of all sizes.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Send More Info\\" href=\\"\\/support\\/send-more-info\\/\\">See why MSU is No. 1 on the list of top 10 U.S. Supply Chain Schools of 2015<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"why-companies-should-consider-strategic-sourcing\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/leadership\\/strategic-leadership-management-success-recipes\\/","metaTitle":"Strategic Leadership & Mgmt Recipes for Success | MSU Online","postTitle":"Strategic Leadership & Mgmt Recipes for Success | MSU Online","postName":"strategic-leadership-management-success-recipes","category":"leadership","keywords":"leadership management, strategic leadership, strategic management\r\n","description":"Learn about recipes for success for strategic leadership and management with this article from the Broad College of Business at Michigan State University online.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/20269135\\/recipes-strategic-leadership-management.jpg","defaultPrimaryImageTitleText":"","defaultPrimaryImageAltText":"recipes-strategic-leadership-management","primaryContent":"<p>Strategic leadership occurs in three key places within an organization: (1) At the top, where strategy for a number of business units is formulated over a given time period; (2) In the middle, where top down strategy is translated into a business unit or regional strategy and goals are created; and (3) At a department level, where the business unit strategy goals are translated into a number of individual objectives which are executed.<\\/p>\r\n<p>At these three key levels, <strong><a title=\\"Strategic Leadership\\" href=\\"{localLink:2f82be53-43f9-4366-9b31-ac6b7de3f935}\\">strategic leadership<\\/a><\\/strong> provides the scope and direction to help drive success for the organization. &nbsp;A major part of this success is derived from effectively managing continuous change through improvements to both people and processes. For that reason, all executives and managers must have the tools necessary for strategy formulation and implementation, and they must be ready to use those tools at a moment&rsquo;s notice. &nbsp;Managing in an environment of change and uncertainty requires strategic leaders to consistently maintain a sense of direction, while simultaneously building ownership of goals and objectives for action within the teams they are responsible for leading.<\\/p>\r\n<p>The fusion between an analytical point of view, utilized to build the processes for a successful strategy, and a human element, which allows managers and executives to build successful, motivated, performing teams is essential to strategic leadership success.<\\/p>\r\n<p>Strategic leadership often fails because the right balance between these two perspectives is not struck. &nbsp;If there is a high concentration on the execution of the process and the outcome, often with disregard for the human dimension, a leader is seen to be a task master, and dispirited individuals will be unmotivated to perform, often &ldquo;voting with their feet.&rdquo; &nbsp;If leaders are most concerned about the human dimensions at the expense of the process or the work ethic, work can take on the feeling of a &ldquo;country club.&rdquo; &nbsp;A good place to go to work, but little clarity about what people are there to do.<\\/p>\r\n<p>So, successful strategic leadership, wherever you are in the organization, must be a careful balance between analytics and process development and the human dimension.<\\/p>\r\n<p>Let&rsquo;s consider some key questions that may be asked within these two key dimensions:<\\/p>\r\n<h2><strong>1. What is the main objective of a strategic leader?<\\/strong><\\/h2>\r\n<p>Analytic and process: &nbsp;Strategic leaders should always strive to be the designer of the \\"perfect strategy\\" by interpreting the market and its needs, placing it in line with the strengths, core purpose and competence of the organization and its workforce. &nbsp;No strategy is complete unless it is executed and this implementation should be closely matched to or exceed the strategy plan.<\\/p>\r\n<p>Human dimension:&nbsp; &nbsp;The constructed &ldquo;perfect strategy&rdquo; should be owned by all pertinent people &ndash; up, sideways and down the organization. &nbsp;Therefore, good strategic leaders collaborate in the construction of the strategy with all vital stakeholders and members of their teams. &nbsp;While the strategy is being constructed, owned and executed, leaders should ensure that all grow knowledge and skills in strategic thinking. &nbsp;This evolution towards a strategically consciously competent membership group will <strong><a title=\\"Leadership Development is More than Leadership Training\\" href=\\"\\/{localLink:953e2ac9-c391-470f-bf4b-b38571c5c91d}\\">enable the organization<\\/a><\\/strong> to become more proactive and faster to act as change in the market,&nbsp; customers and competitors continuously occurs.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Developing Your Leadership Skills\\" href=\\"{localLink:74a7af94-e77c-4209-95c8-8945b231b576}\\" onclick=\\"_gaq.push(['_trackEvent', 'You Might Enjoy', 'Link Clicked', 'Strategic Leadership']);\\">Developing Your Leadership Skills<\\/a><\\/p>\r\n<hr \\/>\r\n<h2><strong>2. What does a strategic leader do when strategy becomes continuous and ongoing?<\\/strong><\\/h2>\r\n<p>Analytic and process: &nbsp;The most important element is to continue to provide strong direction in line with overall strategies and core purposes of the organization. &nbsp;A strong vision should be maintained, as well as specific success measures. &nbsp;This means that at sometimes leadership must be seen to be from the front, setting examples, being the first to try out a new initiative. &nbsp;But equally, the leader must learn to lead from the middle or the rear and when new initiatives, processes or solutions are suggested by others, be the first to give praise and reward. &nbsp;What the leader should avoid is to personally supply the &ldquo;only right one answer.&rdquo;<\\/p>\r\n<p>Human dimension: &nbsp;Good strategic leaders should see themselves as becoming coaches and mentors. The job becomes one of interpreting the <a title=\\"Master Certificate in Business Leadership and Management\\" href=\\"{localLink:f4e5274d-d569-4d7f-b89f-11396b23b85c}\\">organization&rsquo;s strategy and purpose<\\/a>, so that when strategy is proposed they can explain why it may not work, or that the process proposed is better than the one that is currently in place. &nbsp;It is important to ensure all are engaged and own the strategy that is continuously evolving and know the part they have to play in developing success through execution.<\\/p>\r\n<h2><strong>3. What kind of team does a strategic leader construct?<\\/strong><\\/h2>\r\n<p>Analytic and process: &nbsp;The most important thing for the strategic leader to ensure is that their team members are comfortable and that they are fully competent to do the strategic task in hand. &nbsp;They should be consistently updated with the latest data, process knowledge and skills to be able to develop continuously changing strategy. &nbsp;It is also imperative that the leader enable understanding among teams about how each individual part of the strategy is fitting in with the whole. &nbsp;A financial person should understand the marketing plan. &nbsp;An operations manager should know all elements of what the strategy of customer service is.<\\/p>\r\n<p>Human dimension: &nbsp;A <strong><a title=\\"Strategic Leaders\\" href=\\"{localLink:f4e5274d-d569-4d7f-b89f-11396b23b85c}\\">strategic leader<\\/a><\\/strong> must build a sense of citizenship among the members of the team. &nbsp;The end goal is to generate a sense of comfort and acceptance among team members, resulting in a sense of ownership across the organization. People in all teams work much more efficiently when they know where they are going, how they are going to get there, what they have to do to be successful for themselves, their team and organization and what it means to them and to the whole organization they are a part of once the success is being achieved.<\\/p>\r\n<h2><strong>4. Is strategy making an unremitting process?<\\/strong><\\/h2>\r\n<p>Analytic and process: &nbsp;Twenty years ago, most organizations thought that the strategy making process was done annually, typically during one month of the year. &nbsp;The process was an essentially linear process with a distinct beginning and end. As each objective was completed, it would be checked off of a predefined list. &nbsp;This led to &ldquo;snapshots&rdquo; of points in time which had little to do with the ever evolving wants and needs of the organization&rsquo;s customers and the outside world. &nbsp;The strategic leader focuses time on the process of change, goals and execution strategy that can be quantified and measured. &nbsp;Within this continuous change, innovation becomes a key driver, and this is seen by good leaders to be a number of continuous little steps that can be measured in terms of <strong><a title=\\"Developing Your Leadership Skills\\" href=\\"\\/{localLink:74a7af94-e77c-4209-95c8-8945b231b576}\\">efficiency and effectiveness<\\/a><\\/strong>.<\\/p>\r\n<p>Human dimension: &nbsp;Vision is a very important aspect in ensuring that the work of strategy creation is never complete. &nbsp;An environment of continuing work in process, continuously shaped by interactions with customers and competitors, of being able to spot the next business opportunity should be engendered. &nbsp;Strategic leaders will constantly evaluate important assumptions and, based on feedback from team members, will make necessary changes to the strategy. &nbsp;Change becomes a mark of success, and those that gain market share or customer dependency should be seen as being successful.<\\/p>\r\n<h2><strong>5. How can I start to be a fully rounded strategic leader?<\\/strong><\\/h2>\r\n<p>Many think a good place to start is to create a common standardized vocabulary with a common set of frameworks or tools.<\\/p>\r\n<p>Jack Welch had a very simple vocabulary of only five questions. Within the five questions were nestled common tools set to test and answer the individual questions. &nbsp;Once all the questions were answered, using data, common tools and frameworks, ultimately an answer would present itself which Welch called &ldquo;the big aha.&rdquo;<\\/p>\r\n<p>Before the questions were asked, it was important to ensure a current understanding of why change should occur, and what this could mean to the organization. Then, the questions were asked:<\\/p>\r\n<ol>\r\n<li>What does the playing field look like now?<\\/li>\r\n<li>What has the competition been up to?<\\/li>\r\n<li>What have we been up to?<\\/li>\r\n<li>What&rsquo;s around the corner that customers may need?<\\/li>\r\n<li>What is our winning move?<\\/li>\r\n<\\/ol>\r\n<p>A simple vocabulary, team leaders and members that understand common tools, frameworks and templates for success, who practice both the human and analytic dimensions, is a very good starting point. This is followed by learning and practice, learning and practice and more learning and practice.<\\/p>\r\n<p style=\\"text-align: center; font-size: medium;\\"><a class=\\"seo orange\\" title=\\"Strategic Leadership and Management\\" href=\\"{localLink:2f82be53-43f9-4366-9b31-ac6b7de3f935}\\">Learn How Our Leadership Programs May Help Further Your Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"leadership\",\"strategic-leadership-management-success-recipes\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/supply-chain-excellence\\/","metaTitle":"Understanding Supply Chain Excellence| MSU Online","postTitle":"Understanding Supply Chain Excellence","postName":"supply-chain-excellence","category":"supply-chain","keywords":"understand supply chain management, supply chain excellence, scm\r\n","description":"Supply Chain Excellence is achieved by focusing on infrastructure details, improving purchasing, operations, distribution, integration strategies and more.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851447\\/supply-chain-excellence-43.jpg","defaultPrimaryImageTitleText":"Supply Chain","defaultPrimaryImageAltText":"Male Supply Chain manager wearing a hard hat checks items off on a clipboard","primaryContent":"<p>Since the early 1980&rsquo;s when Keith Oliver of Booz, Allen and Hamilton first coined the term &ldquo;supply chain management,&rdquo; the concept of harnessing the power of a company&rsquo;s supply chain to drive business growth has been rapidly evolving. Through the expansion of more comprehensive software and holistic management practices, improved <strong><a title=\\"Supply Chain Management Techniques\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-sourcing\\/\\">supply chain management techniques<\\/a><\\/strong> have become a smart, yet still under-utilized tool for today&rsquo;s most savvy executives.<\\/p>\r\n<p>Excellent supply chain strategies provide ways to move ahead of the competition in an increasingly complex marketplace. To achieve supply chain excellence, organization leaders need to pay particular attention to the details of their infrastructure. Viewed collectively, these details can support a more efficient and effective <strong>supply chain management process<\\/strong> that can promote more aggressive performance goals across such areas as purchasing, general operations, distribution and integration strategies.<\\/p>\r\n<h2>Excellent Methods of Managing a Supply Chain<\\/h2>\r\n<p>Today&rsquo;s best practice methods involve a more integrated approach to the entire supply chain. Taking the time to build a holistic perspective can give corporate leaders the information they need to identify challenges and build solutions to mitigate revenue lost due to redundant or inefficient supply chain methods. From professional networking to achieving specialized training through online courses, executives with an interest in building stronger <strong><a title=\\"Supply Chain Management Skills\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/integrated-scm-master-certificate\\/\\">supply chain management skills<\\/a><\\/strong> have more learning options than ever before.<\\/p>\r\n<p>Using today&rsquo;s most popular software applications, business leaders can gain keen insight into the details of suppliers, factories, storage and warehousing, distribution and customer feedback. Integrating all these data points and making sharp observations about the flow and patterns of goods and services is at the heart of excellent supply chain <strong><a title=\\"Leadership Development\\" href=\\"\\/resources\\/leadership\\/leadership-development-is-more-than-leadership-training\\/\\">leadership development<\\/a><\\/strong>. Viewing management as partners and building open and responsive communication protocols at each step in the process can go a long way to closing the gap between current and potential profit margins. Working with supplier alliances, building better rapport with managers and seeking more <strong><a title=\\"Strategic Sourcing\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/strategic-sourcing\\/\\">strategic sourcing<\\/a><\\/strong> options can allow leaders to contribute to the positive outcomes needed to stay competitive in growing markets.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"What is Supply Chain Management?\\" href=\\"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/\\">What is Supply Chain Management?<\\/a><\\/p>\r\n<hr \\/>\r\n<h2>Best Practice in Action &ndash; Case Studies<\\/h2>\r\n<p>In addition to working more closely with managers at all levels of the supply chain, both in and outside the organization, several other components contribute significantly to more responsive and profitable supply chain management. Among the top two areas where large companies have made the biggest gains is in cross-docking and improved <strong><a title=\\"Distribution\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/courses\\/distribution-fulfillment\\/\\">distribution management<\\/a><\\/strong>\\/integration. In cross-docking, companies save storage costs because the goods arrive on pallets or in containers and are loaded onto trucks or railroad cars directly without first going to a warehouse. Integration utilizes current software tools to maximize product quality and consumer value while reducing infrastructure waste and redundancy.&nbsp;<\\/p>\r\n<p>Designing efficient methods for distributing goods, while at the same time reducing warehousing costs, is a big money saver for executives running companies of any size. At the same time, building strong integration between activities and performance metrics allows leaders to view all parts of the supply chain individually and comprehensively.<\\/p>\r\n<p>Here are examples of how two corporate giants, FedEx and Amazon, have exceled in their <strong><a title=\\"SCM\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">SCM<\\/a> <\\/strong>processes.<\\/p>\r\n<h2>Fed-Ex<\\/h2>\r\n<p style=\\"padding-left: 30px;\\">Global giant FedEx provides business solutions to fit a wide variety of customer needs. Well-developed communication strategies allow for responsive adjustments to business processes when necessary. Fed-Ex assists clients in scheduling shipping to help them utilize cross-docking strategies and maximize warehouse dollars. In one creative solution, FedEx worked with a U.S. automotive part distributor who had effectively created a &ldquo;warehouse in the sky.&rdquo; Renting a permanent storage facility for a long-term contract in Japan was cost prohibitive for the parts distributor who chose instead to use FedEx services to fly parts overseas daily. In the end, this solution saved the company money. FedEx has built its own reputation on tight <strong><a title=\\"Logistics\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">logistics<\\/a> <\\/strong>and responsive customer service management practices. They are leading the way for other companies to grow through their example with controlled flexibility and SCM procedures that are able to seamlessly evolve in times of change or uncommon need.&nbsp; &nbsp;<\\/p>\r\n<h2>Amazon<\\/h2>\r\n<p style=\\"padding-left: 30px;\\">According to Amazon&rsquo;s Senior Vice President, the company focus is on growth based on, &ldquo;price, selection, and availability.&rdquo; One of the company&rsquo;s strengths is that they built their own<strong> supply chain management tools <\\/strong>from the ground up. As a result, they were able to build a system where communication in real time is standard practice and making adjustments is inherently part of the way the system works. While other big box giants and mega superstore companies are scrambling to retrofit outdated and disjointed IT, Amazon is efficiently zipping ahead of the competition. Communication in real time means convenience for customers. Orders can be filled and shipped from a variety of locations to maximize efficiency and customer satisfaction. When a process is deemed no longer relevant it is abandoned for more responsive solutions.<\\/p>\r\n<p>Of course, few companies have the supply chain budget of companies like Amazon and FedEx, but the strategies these companies use can be applied to drive growth at any level.<\\/p>\r\n<h2>Benefits of Integrated Supply Chain Management<\\/h2>\r\n<p>No matter the size of an organization, a more responsive SCM strategy focused on adding more value for the end customer can directly impact company growth. Whether it is integrating current technology to make better use of existing software for tracking and customer feedback, or identifying alternative product sources and shipping routes, staying abreast of SCM best practices and applying innovation is a powerful way to <strong><a title=\\"Corporate\\" href=\\"\\/admissions\\/corporate-training\\/\\">boost corporate growth<\\/a> <\\/strong>. Even minor adjustments can lead to strong ROI when it comes to saving purchasing and inventory costs, making shipping services more efficient and addressing customer service concerns head-on.<\\/p>\r\n<p>Just as FedEx and Amazon case studies show, focusing on a comprehensive approach to SCM can result in great products or services offered at the most competitive prices for consumers who are more Internet savvy and product-educated than ever before.&nbsp;<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"supply-chain-excellence\",\"\"]"},{"thisNodeType":"ArticleItem","permaLink":"\\/resources\\/supply-chain\\/what-is-supply-chain-management\\/","metaTitle":"What is Supply Chain Management | MSU Online","postTitle":"What is Supply Chain Management?","postName":"what-is-supply-chain-management","category":"supply-chain","keywords":"what is supply chain management, what is supply chain, supply chain mgmt, scm\r\n","description":"Learn What is Supply Chain Management and more from Michigan State University Online, a global leader in SCM executive education.\r\n","publicationDate":"","pageSubHeading":"","defaultPrimaryImage":"\\/media\\/12851448\\/what-is-supply-chain-management-44.jpg","defaultPrimaryImageTitleText":"What is Supply Chain Management","defaultPrimaryImageAltText":"Supply Chain Management directing male worker with briefcase","primaryContent":"<p>Supply chain management is not just a process for reducing costs and achieving greater operational efficiencies within an organization. Although these are important considerations, modern supply chain management involves the strategic alignment of end-to-end <strong>business processes<\\/strong> to achieve market and economic value, as well as competitive advantage.<\\/p>\r\n<p>Supply chain management is achieved by an organization proactively adopting initiatives to move suppliers and customers into collaborative relationships for mutual gain. Business professionals who want to make a significant impact on the efficiency, effectiveness or profitability of their organizations should consider learning more about supply chain management and its value for companies operating in a competitive global marketplace.<\\/p>\r\n<h2><strong>How Supply Chain Management Increases Efficiency and Effectiveness<\\/strong><\\/h2>\r\n<p>It may now seem like ancient history, but it&rsquo;s less than two decades since the average turnaround time for getting goods from warehouse to customer was anywhere from two weeks to a month. Companies typically followed a time-consuming and manpower-heavy process that began with creating an order that then was disseminated via mail, fax, telephone or data interchange. Manual or computerized systems were used to process the order, authorize credit and assign the request to the appropriate inventory facility for shipping.<\\/p>\r\n<p>Even if the process avoided any bumps along the way, consumers could expect a lengthy wait for their merchandise. But with so many variables at play, there often were delays, whether as the result of poorly written work orders, misplaced merchandise or shipment snags.<\\/p>\r\n<hr \\/>\r\n<p><strong>You Might Also Enjoy<\\/strong>: <a title=\\"Why Logistics is Fundamental to Supply Chain Success\\" href=\\"\\/resources\\/supply-chain\\/logistics-fundamental-to-supply-chain-success\\/\\">Why Logistics is Fundamental to Supply Chain Success<\\/a><\\/p>\r\n<hr \\/>\r\n<p>As noted by the authors of <strong><a title=\\"Logistics Management: Career Outlook and Salary\\" href=\\"\\/resources\\/supply-chain\\/logistics-management-career-outlook-and-salary\\/\\"><em>Supply Chain Logistics Management<\\/em><\\/a><\\/strong>, companies sought to compensate for these inefficiencies, including by the stocking of excess inventory at numerous points along their supply chains. This approach, which had its roots in the Industrial Revolution, became established practice through the 20<sup>th<\\/sup> century, maintaining its primacy in the absence of more effective options.<\\/p>\r\n<p>The dawn of the digital age, however, has brought wholesale transformation to the world of commerce. &ldquo;Information characterized by speed, accessibility, accuracy and most of all relevancy are now the norm,&rdquo; according to <strong><a title=\\"Supply Chain Logistics Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/logistics-master-certificate\\/\\">Supply Chain Logistics<\\/a><\\/strong> Management, which was co-authored by three <strong>Michigan State University (MSU)<\\/strong> professors and an MSU graduate.<\\/p>\r\n<p>This new norm &ndash; combined with growing connectivity among business partners &ndash; is driving the growth of supply chain management. Traditional practices in <strong>purchasing<\\/strong>, marketing, transportation and manufacturing are being improved and reinvented by managers seeking to capitalize on evolving capabilities, particularly those related to advances in information technology.<\\/p>\r\n<p>Today, the timeline from order to delivery is often measured in hours, rather than days or weeks. At the same time, the business management philosophy known as <strong>Six Sigma<\\/strong> is the catalyst for a growing emphasis on eliminating defects and production failures. Previously the exception, perfection is becoming the expectation.<\\/p>\r\n<p>Increasing sophistication in IT and software options means that these advances are being secured with fewer resources, generating cost savings for companies and customers alike.<\\/p>\r\n<h2><strong>Supply Chain Management Is In Growing Demand<\\/strong><\\/h2>\r\n<p>In the 21<sup>st<\\/sup> century, <strong><a title=\\"Education for Supply Chain Management Professionals\\" href=\\"\\/resources\\/supply-chain\\/education-for-supply-chain-management-professionals\\/\\">supply chain management professionals<\\/a><\\/strong> are expected to possess the knowledge and capabilities to support the improved efficiency, effectiveness and profitability of modern businesses.<\\/p>\r\n<p>For large organizations, the ability to incorporate performance trade-offs across multiple functional areas, both internal and external, is critical. Meanwhile, small and mid-sized businesses must be able to deliver a unique value proposition in an increasingly competitive marketplace. As a result, supply chain management professionals are growing in importance across business types, industry sectors and global regions.<\\/p>\r\n<p>For progressive business leaders, the need for supply chain management knowledge and skills has never been greater.<\\/p>\r\n<p style=\\"text-align: center; font-size: large;\\"><a class=\\"seo orange\\" title=\\"Supply Chain Management\\" href=\\"\\/programs\\/certificate\\/supply-chain-management\\/\\">Learn How Our Programs May Help Further Your Supply Chain Career Potential<\\/a><\\/p>","verificationMetaTags":"","customizedPageCSS":null,"article_properies":null,"categoryArray":"[\"\",\"resources\",\"supply-chain\",\"what-is-supply-chain-management\",\"\"]"}]